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Sr. Business, Systems Analyst Resume

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Indianapolis, IN


  • Result - driven IT Professional with referable & strong expertise as Business Analyst/Process Development (Business, Business Systems, Functional & Test Analyst).
  • Well versed with all the phases of Software Development Life Cycle (SDLC) such as Analysis, Design, Development, Testing, and Implementation and Waterfall, Agile and SCRUM methodologies and TDD (Test Driven Development).
  • Expert in analyze and document Business and Functional Requirements such as; documenting all the Technical Design work objects/components Technical Architecture, Application Structure, Application Flow, Screen Definition, Screen Layout’s, Logical and Physical Data Models, Functional Completeness Matrix in the Business Systems Design Report (BSDR).
  • Proficient in creating Business Process Flow Diagrams, Use Case Diagrams, Flow Diagrams (Application and User flow), Swim lane Diagrams.
  • Technical expertise in BI tools such as OBIEE, & Tableau, CRM tools such as Salesforce and cloud based HCM system Workday.
  • Good experience in Core Java concepts such as Multi-Threading, Generics, Exception Handling, Collections Framework, etc. and in object-oriented design methodology and large-scale application development in Java.
  • Expertise with MS Visio to create context diagrams, current & future process flows, data flow diagrams, use case diagrams, activity diagrams, sequence diagrams, event lists and process descriptions.
  • Proficient on MS Excel to create data dictionaries, inbound and outbound mapping documents, cleaning up of logical & physical data models, meeting minutes, actions items & issue logs.
  • Experience with MS PowerPoint to create & develop project roadmaps, kickoff materials, study materials, showcase of mockups.
  • Proficient in writing Test Conditions, Test Cases, identifying Test Data and Test Scripts for Manual Testing, Systems Integration Testing (SIT), User Acceptance Testing (UAT) and validation results.
  • Proficient in deriving Test Data / Test Account characteristics to setup test accounts.
  • Ability to work with cross-functional teams, Assessment, Attention to detail, Creative thinking, Critical thinking, defining problems, Detail oriented, Decision making, Diplomatic, Innovative, Instructing, Strong leadership, Meets deadlines, Organizational skills, Planning/prioritizing.
  • Effective communication, Conflict management, Customer service, Influential/executes change, facilitating meeting, Influential, Inquisitive, Listening, navigating a matrix reporting relationship, Negotiation skills and Effective Presenter.


Methodologies: Waterfall, Agile/SCRUM, Hybrid both Waterfall & Agile/SCRUM/Kanban

Agile Framework: Product Backlog/EPICs/User Stories/Acceptance Criteria

Common Business Analyst tools: Microsoft Word, Excel, PowerPoint, Visio, One Note, TFS

Project Management Tools: MS Project, EPIC, HP & Clarity PPM, Clarity, SDLC, Capacity, Agile Rally

Requirements/Configuration Tools: ClearCase, ClearQuest, Requisite Pro, HP ALM, Caliber RM, Rally, Wiki

Business Intelligence: OBIEE 12c, 11g, Tableau 2018.2, Informatica 7.1.2/6.2.1

RDBMS: Oracle 18c, Microsoft SQL Server (2016, 2017), MySQL

CRM Tools: Salesforce Lightning Enterprise Edition API 48.0

Cloud HCM Tools: Workday

Scripting: HTML

Languages: C/C++, Java, PL/SQL

Design & Other Tools: MS Project, Microsoft Visio, MS Word, Power Point, Excel, JIRA, Rally & TOAD

Test Case Management Tools: Mercury/HP Quality Center/ALM, Quick Test Pro

Programming Languages: SQL, C, C++, C#, Java, Visual Basic

Web Development Tools: JavaScript, J2EE, CSS, HTML, XML, Ajax


Confidential - Indianapolis, IN

Sr. Business, Systems Analyst


  • Worked closely with Business Interaction Managers (BIM’s) to gather and document Business Requirements in BIRD (Business Interaction Requirements Document).
  • Effectively participated in all Agile ceremonies.
  • Active participation in Sprint planning, Sprint Review and Sprint Retrospective and took part in daily Scrum calls.
  • Create user stories in the Jira tool and follow the agile methodology
  • Act as a liaison between business stakeholders and IT partners
  • Facilitate JAD sessions with business users and technology teams
  • Provided value-added analysis by translating business requirements into development requirements and recommended appropriate solutions in the form of AS IS and TO BE workflows or solution paths using MS Visio
  • Created Wireframes, developed Business Process Flows utilizing MS Visio tool
  • Created business analysis diagrams, such as workflow diagrams, process flow diagrams and swim lanes, to describe business processes.
  • Facilitate pre-grooming and grooming sessions during Agile ceremonies for Spring planning.
  • Facilitated elaboration sessions with BIM’s, Content Producers, Content Writers, Information Architects to define Product backlog requirements, Agile User Stories, EPIC’s, and acceptance criteria documentation by analyzing Team Site Content Management Systems.
  • Acted as a liaison between the Business and Technical teams.
  • Assisted product managers in creating a product roadmap.
  • Conducted meetings with client Business teams to understand and document Business Requirements
  • Generated epics and user stories; Groomed product backlog and worked with product managers to prioritize the user stories during daily stand-up meetings
  • Worked with Scrum Master and Scrum Team on story grooming.
  • Performed reviews of the deliverables based on acceptance criteria. Assisted QA and Business teams with defect triage
  • Participated in Scrum ceremonies like Sprint retrospective, showcases, daily stand-up meeting etc.
  • Provided recommendations for addressing and resolving business issues, for CDE business group.
  • Logged all defects in RM Tracking defect tracking tool and reduced defects by working with QA team to fix the issues.
  • Created end user training materials, provided training to all the End Users for better use of the system and operational support to business units, existing staff on and off site.
  • Create, maintain and update the Functional Specification documents
  • Wrote SQL queries to validate reports
  • Assessing the change impact, and creating the change management assessment
  • Facilitate meetings with stakeholders to review and update the Functional requirement documents.
  • Perform User Acceptance Testing (UAT) for dashboards and reports
  • Develop test cases, execute test scripts and logging defects in ALM for UAT
  • Create change requirement documents for any changes in the requirements
  • Worked with the UI/UX teams and create mockups/wireframe for the dashboards and reports
  • Create documentations for various products that are released every sprint
  • Provide stakeholders with a demo of the dashboards and reports.
  • Coordinate QA and UAT activities and provide UAT support.
  • Lead, coordinate and manage UAT cycles.
  • Act as a liaison between the business and the technology teams.
  • Wrote users stories in the Jira tool for various reporting requirements.
  • Work closely with stakeholders to translate business requirements to user stories.
  • Analyze the requirements and create functional specification documents.
  • Create test plans, executing test scripts and logging defects in ALM for UAT.
  • Facilitate sprint planning, daily scrum call, sprint review and sprint retrospective meetings.
  • Conduct JAD sessions with business and technology teams to refine the requirements and secure approvals.
  • Communicate effectively with the stakeholders and provide product demos.
  • Provide training to various business users across different lines of businesses.


Business Systems Analyst


  • Gather business requirements for the HR Tableau reporting by having multiple requirements gathering sessions with the business management
  • Write user stories for the various reporting requirements in the Jira tool
  • Facilitate JAD sessions and workshops with technology and business partners for user story refinement
  • Provide deployment, training, and change management support to business users
  • Engage in sprint review, daily scrum, sprint review and sprint retrospective meetings
  • Develop, maintain and perform processes to continuously monitor data quality and integrity in platform applications
  • Use Salesforce tool to create issues, cases and send reports to the business users
  • Providing subject-matter expert’s input throughout the whole life cycle of Salesforce customer management process
  • Create various reports and dashboards using the tableau tool for the HR team
  • Access the HR source information using the workday HCM tool
  • Upload necessary documents, update employee details etc. using the workday tool
  • Lead UAT for every sprint release and coordinate the UAT with the technology and business teams
  • Wrote test plan, test cases and test scripts for the user stories and validate the requirements
  • Validate and verify that business, stakeholder, functional and non-functional requirements are satisfied by the technology solution
  • Create, monitor and track defects in the ALM tool
  • Engage with business partners throughout the sprint life cycle for effective communication
  • Developed process mapping of current and future business processes


Business Systems Analyst


  • Act as a liaison between the IT and the business teams.
  • Gather business requirements from business by having multiple requirement workshops
  • Data analysis for production issues and Ad-hoc business research requests.
  • Create detailed business requirement documents for the various requirements
  • Wrote user stories using Rally tools.
  • Wrote SQL queries to validate production issues.
  • Assist with the SIT and UAT coordination and support
  • Analyze requirements, determine impacts, and communicate the findings to the team
  • Participate in daily scrum calls and other sprint ceremonies
  • Created Requirement Traceability Matrix for various projects.
  • Identify, analyze and monitor the various risks in the project life cycle
  • Identify standards or requirements for change management
  • Provide Product Owner with demo and gain acceptance


Business Analyst


  • Analyze gathered requirements, verify requirements and create business requirement specifications documents.
  • Interact with the medical experts, doctors and health coordinators for their inputs on the vaccination analytics project.
  • Act as a liaison between the health board and the BI development team.
  • Translate high-level business requirements into detailed functional specifications.
  • Train the health board team on how to use tableau dashboards and reports.
  • Develop Ad-hoc reports using the tableau tool.
  • Involve in UAT of the various tableau dashboards and reports.
  • Wrote test cases and test scripts for the different dashboards and reports.
  • Used HP ALM lifecycle to make sure all the UAT test scripts have passed.
  • Created various training documentation as per the vaccination analytics project.


Java Developer / Systems Analyst


  • Effectively involved in requirements gathering, analysis, project scoping, design and development activities of several projects for international and domestics clients.
  • Created technical design documents using Class and Sequence diagrams for feature processing flows and data insertion.
  • Implemented the MVC architecture using Apache Struts1.2 Framework.
  • Implemented views using Struts tags, JSTL2.0 and Expression Language.
  • Implemented Tiles Framework for the view layout.
  • Worked with various java patterns such as Service Locater and Factory Pattern at the business layer for effective object behaviors.
  • Worked on Collections API for handling the data objects between the business layers and the front end.
  • Worked on JAXB, SAXP and XML Schema for exporting data into XML format and importing data from XML format to database and JAXB in the web service's request response data marshalling as well as un-marshalling process.
  • Implemented the web services client to consume the third-party service API for validating credit cards.
  • Used XML Web Services using SOAP to transfer the amount to transfer application that is remote and global to different financial institutions.
  • Used Java Messaging Services (JMS) for reliable and asynchronous exchange of important information such as payment status report.
  • Developed Unit test cases using JUnit.
  • Developed ant scripts and developed builds using Apache ANT.
  • Used Log4J to capture the log that includes runtime exceptions.
  • Used Clear Case for source code maintenance.
  • Interacted with quality assurance team for requirements gathering and analysis.

Environment: J2EE, Java, Struts, Tiles, JSP, JNDI, Clear Case, SOAP, WSDL, UDDI, JAXB, JAXP, XML Schema (XST), EJB 2.0, ANT, JavaScript, JMS, Rational Rose, WSAD, DB2

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