Professional SUmmary

• Accomplished senior technical project manager with unparalleled success creating, implementing, and supporting cutting edge IT infrastructure for innovative startups to billions dollar global organizations
• Results - driven IT business partner with nearly 20 years of experience spearheading the planning, design, and execution of multimillion-dollar technology solutions including complex network infrastructures and systems
• Versatile program manager with track record of on-time, on-budget completions for countless mission-critical IT initiatives across several different industries including insurance, retail, finance, automotive, government, media, and pharmaceuticals
• Dedicated team leader and relationship manager inspiring, motivating, and directing teams as large as 45 successfully building productive relationships with clients, cross-functional work groups, and stakeholders at all levels including offshore resources

PROFESSIONAL EXPERIENCE

Confidential, North Tustin, CA

Program Manager

Responsibilities:

• The DocuTech Program to roll out (via deprecation and replacement of the existing disclosures methods) for all parts of the mortgage loan process the replacement of one type of disclosures to be sent for all the ventures of Guaranteed Rate.
• This required solid collaboration with DocuTech, the MYA (My Account ) team, the YBR ( Yellow Brick Road) team and working collaboratively with the folks at Gateless ( owned by the owner of GR ).

Confidential

Program Manager

Responsibilities:

• Designed and built out the Project Management Office (PMO) from ground up after company separation from Chicago Tribune ownership, hiring three Project Managers and creating comprehensive operational structure for efficiently managing projects
• Managed over 400 projects spanning media programming and software backups to major office relocation and the migration of 300 + applications to new Data Center and to AWS, successfully completing or closing out at least 50% within first six months
• Office 365 tenant creation, manage TSA’s and licensing requirements, VMWare, Citrix and Brightspot implementations
• Oversaw global resources for two newspapers across at least four locations stateside and overseas

Confidential

Program Manager

Responsibilities:

• Program Manager: directed high profile Salesforce Customer 360 and application integration projects for micro-investing platform startup, immediately and directly impacting company growth by 225% post-implementation
• Built productive and collaborative relationships with all C-suite, engineers, and external partners
• Rolled out key partnerships with PayPal and Clarity Money significantly increasing income and assets while reducing costs
• Completed data storage modernization migrating from Databricks to AWS Redshift

Confidential

Program Manager

Responsibilities:

• Completed more than 30 network restoration projects following significant hack incident including rebuilding network effectively solidifying infrastructure and security - hired and trained additional project managers
• Directed data center and information security projects including Tufin and RedSeal implementation initiatives with budgets totaling $20MM - assisted with creation of FY2017 budgets
• Evaluated 30 different network security enhancing products, overseeing pilot and proof of concept for FireEye, A10 and VSS

Confidential

Sr. IT Project Manager

Responsibilities:

• Led major initiative for all consumer facing applications powering confidential Motors UVO telematics setting up colocated data center, directing installation of orchestration software, and configuring data center for disaster recovery
• Set up co-located data centers for Kia Motors and Hyundai managing planning of primary and secondary telematics
• Oversaw security enhancement program (SEP) planning and rolling out eight different security detection, monitoring and testing applications and systems including onboarding and managing vendors, maximizing hardening of network security

Confidential

Service Delivery Manager

Responsibilities:

• Service Delivery Manager: managed 18 engineers across five separate teams as Service Delivery Manager advising on SOW’s, drafting RFP’s and RFI’s, and developing operational level agreements (OLA’s) between teams
• Effectively designed and rolled out Office 365 and storage solutions for two locations with third site as disaster recovery ensuring two sites operational at all times
• Fostered relationships with onsite/offsite management optimizing productivity and ensuring seamless operations

Confidential

Project Manager

Responsibilities:

• Project Manager: directed global infrastructure, development, facilities, security, and data center projects for more than 30 locations worldwide building relationships with IT staff in U.S., Asia, Europe, and Caribbean

Confidential

Network Engineering Manager

Responsibilities:

• Managed $70MM network/telecom budget and more than 15 engineering professionals across five sites for billion-dollar commercial insurance provider with over 300 field offices and 50,000 users across the U.S. and Canada
• Fulfilled IT Director responsibilities for 18 months during incumbent leave of absence, overseeing two additional departments, handling project escalations, and interfacing with executive management
• • Oversaw planning and rollout of new 13,000sf Tier III data center network and expanded three other centers, installing leading edge Cisco Nexus technology - new data center delivered under budget and six weeks ahead of schedule
• Managed Riverbed WAN optimization and Aruba wireless implementation across up to 300 sites in conjunction with regularly scheduled facility relocations and expansions, completing both projects under budget and ahead of schedule
• Developed strategic telecom plan converting MPLS environment to AVPN and EPL, driving cost of ownership down more than 30%, completely freezing telecom costs for three consecutive years
• Handled 120 new application launches, office relocations, and decommissions annually managing resources in 48 states for more than 370 buildings, eight data centers, and over 5,000 pieces of equipment

Confidential

IT Project Manager

Responsibilities:

• Led team of up to ten IT professionals efficiently managing two high-profile IT initiatives totaling $2MM for motor and financial divisions of billion-dollar automotive corporation, completing both projects on-time and on-budget
• Directed full-scale implementation of new hardware and software across eight North American parts and distribution centers fully automating previously manual system improving visibility and accuracy of entire auto parts inventory
• Managed multiple enterprise IT infrastructure projects overseeing over 40 employees across four states, requiring 70% travel
• Designed, built out, and restructured six buildings including converting 12-story office building with data center, MDF, and 12 IDF’s to a fully functioning call center adding space for nearly 5,000 new employees within just 12 months
• Opened and closed up to 25 sites across North America quickly responding to rapid business expansion and contraction, effectively navigating constantly changing priorities and extremely aggressive deadlines
• Worked with 20-member implementation team building out three data centers up to 15,000sf each
• Developed highly productive business relationships with three AMC business units, more than eight internal departments, and up to 25 external vendors managing vendor negotiations for at least six groups including telecom and engineering