SUMMARY:

• Financial services project manager with more than 20 years of experience. Steady project management backed by strong analytical and decision - making abilities.
• Talented relationship management to communicate, educate, and collaborate with internal and external clients. A proven track record of improving systems for timeliness, cost reduction and efficiency.
• Project Management
• Retirement Plan Design
• Relationship Management
• Compliance
• RFP & DDQ Writing
• 401(k) Plan Administration
• Marketing
• Risk Management
• Survey Design
• 403(b) Plan Administration
• Analysis & Reporting

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Senior RFP Writer/ Consultant D Confidential base Manager

Responsibilities:

• Coordinate responses to marketing requests (RFPs, RFIs, and DDQs) via consultant d Confidential bases and online services.
• and onboarding of new RFP team members.
• Expansion onto multiple new RFP submission platforms.
• Creation of adapted RFP process for online submissions.
• Proactively manage online Consultant D Confidential base profiles in partnership with Consultant Relations Team.
• Quarterly analysis of aggregate customer d Confidential .
• Expansion onto multiple new Consultant D Confidential base platforms.
• Creation and Implementation of streamlined Consultant D Confidential base update process to integrate Consultant Relations Team and best position company for strategic growth.
• Instituted quarterly d Confidential retention policy to provide searchable historic customer d Confidential .
• Partner with external survey companies to asses client needs and evaluate specific markets (NFP Healthcare, Higher, and K-12).
• Modify surveys to more accurately assess business environment concerns of organization.
• Create and edit market segment and focus fact sheets for senior management and marketing needs (NFP Healthcare, Higher, Financial Wellness, Millennial Retirement Concerns).
• Complete Annual Industry Surveys (LIMRA, Plan Sponsor Magazine).
• Improved outreach and response for annual Plan Sponsor Magazine Recordkeeping Survey by 40%.
• Synchronized d Confidential use across all survey platforms to provide consistent picture.

Confidential, Charlotte, NC

Client Relationship Manager

Responsibilities:

• Managed relationships with clients, TPAs and investment advisors on a daily basis.
• Conducted quarterly and annual review of plan compliance, fiduciary obligations, plan metrics and investment performance using product and policy knowledge.
• Conducted annual enrollment meetings for clients to educate them on the plans. This includes providing detailed plan overview and one on one investment strategy review.
• Performed plan marketing and RFP process to ensure the client is placed with best TPA and plan.

Confidential, Charlotte, NC

Assistant Vice President, Retirement Design Team

Responsibilities:

• Strategic design, implementation and communication of new retirement plan benefits, features and funds for participants.
• Performed annual review of all IRS filings and Safe Harbor notices to ensure compliance. Use product knowledge to provide oversight of policy on excessive trading and market timing.
• As project manager, was responsible for overall project objectives, such as:
• Managing / coordinating the flow of projects ensuring review by the necessary parties.
• Serving as the key point of contact, providing project leader and team members with status updates on project executions and deliverables.
• Researching, identifying and proactively communicating problems related to compliance issues, missed deliverables, and deviations from project objectives and schedules.
• Successfully transitioned U.S. Trust 401(k) participants from Confidential to Confidential plan using an innovative and streamlined rollover process.
• Performed product search of “Lifestyle” funds and replaced with “Target Date Funds”.
• Analyzed and created plan dashboard / overview reporting to management stakeholders. Tracked, monitored and assessed associate use of funds in participant-directed accounts.
• Performed comprehensive review of Fidelity plan administration manuals prior to converting to another provider.
• Charted, facilitated and communicated plan mergers and integrations with other banking institutions, working with legal partners and service providers.

Confidential, Charlotte, NC

Trust Associate II / Relationship Manager

Responsibilities:

• Managed relationships with brokers and plan sponsors. Serve as the primary contact and in support of other consultants for the administration of 401(k), MPP and Profit Sharing Plans.
• Served as the primary contact for clients with assets in excess of $20 million generating over $149,960 in asset fees in one year. Phone interaction and face to face meetings.
• Daily administration of all plan elements.
• Annual administration of all required testing (ADP/ACP, Top Heavy, Coverage) and government filings (5538, 5500).
• Researched and assessed plan viability to determine appropriate features to maximize plan benefits. Create and amend legal documents and service agreements.
• Worked with multiple departments to troubleshoot and resolve both participant and plan level issues.