SUMMARY:

• 20 years of proven experience leading successful high - tech product development and implementation programs. His s demonstrate excellence in planning and forecasting, requirements development, roadmaps, scheduling, budgeting, team building, timelines, scope management, stakeholder reporting and communications, and PMO governance.
• He TEMPhas excellent experience wif Agile, Scrum, Waterfall & SDLC in Product Owner/Manager and Technical PM roles in multiple industry leaders. works at all levels, from C-Level executives to engineers. Confidential seeks a full-time career position (not contract or temporary) wif a company whose vision includes industry leadership.
• 20+ years of demonstrated experience
• Consistent successful track record of timely and quality delivery wif industry leaders
• Builds and leads large teams and PMO
• Excellent cross-functional management, stakeholder relations, requirements, & analytical skills
• Understands teh business objectives and works wif stakeholders at all levels to deliver
• Analyzes business requirements and product use cases and communicates technically wif engineering teams
• Experience working wif commonly used planning tools: Power BI, MS Project, Jira, Confluence, Google Docs, Rally, Azure DevOps, ADO, AZDO, TFS, SharePoint, advanced Excel, Gantt charts, Confidential Project Professional, Visio, Data Analytics, SQL, GraphQL, API
• M.S. Technology Management, Mercer University, Atlanta
• B.A. University of South Florida
• PMI PMP
• Project Management, Program Management, Product Management, Business Requirements, Functional Requirements, Design, Architecture, Cross Functional Management,
• Team Leadership, Strategy, Governance, Risk Management, Risk Mitigation, Scheduling, Financial Management, Budgeting, Forecasting, Estimating, Issues Tracking, Release
• Process, Workflow design, Team formation, Hiring, Interviewing, Reviewing, Executive Reporting, Customer Meetings, Business Reviews, QBR, Release Management, Compliance, Testing, Agile, Scrum, SDLC, Waterfall, Extreme Programming, PMO, ITSM, Roadmaps, PMBOK, SOW, Contracting, Negotiating, Cloud Computing, Virtualization,
• SaaS, IaaS, DNS, IP Networks, Routing, eCommerce, Network Management, ServiceNow, SNOW, JIRA, ALM, Confluence, PIER, Brightworks, Paycom, Azure DevOps, TFS,
• VSTS, MS Project, MS Office, MS Word, MS PowerPoint, MS Visio, Google Docs, Google Sheets, Windows, Apple MAC, Business Intelligence, Power B.me., MS Excel, Power Query, Pivot Charts, Data Queries, SQL, GraphQL, MS Teams, Skype, WebEx, BlueJeans, SalesForce, SFDC, API, IDE, SDK, C++, Unix Scripting, XM

PROFESSIONAL EXPERIENCE:

Senior Program Manager

Confidential

Responsibilities:

• Leads Cyber Security Architecture Design programs for all applications and platforms
• Improved productivity of teh cross-functional teams and cross-team alignment

Technical Program Manager

Confidential

Responsibilities:

• Leads cross-functional programs for API development and review/approval of user data privacy and compliance wif FTC E1 safeguards
• Forms escalation teams and review teams and orchestrates processes for resolution and approvals
• Works across multiple product development teams, including Confidential App, Messenger, Instagram, Workplace, AR/VR, Oculus, and others wif participation at all levels from Vice Presidents to Engineers
• Identifies and analyzes risks and drives mitigation activities

Technical PM

Confidential

Responsibilities:

• Agile product/project management for an enterprise-wide ServiceNow CSDM implementation, CMDB software development, and integration
• Transitioned Confidential ’s legacy systems to teh ServiceNow solution and led teh development of new capabilities and features
• Coached stakeholder and product development teams to transform practices to teh SAFe Agile/Scrum development model. Participated wif Scrum Master and Product Owners in Scrum ceremonies
• Prioritized requirements as Product Owner responsibility, managed Sprint backlogs and budget/cost
• Used ServiceNow, JIRA, Excel & Power Query, PowerBI, PIER, Teams, WebEx, Office, SharePoint, Confluence, Visio
• Reported to teh Director of Product Management

Technical Project Manager

Confidential

Responsibilities:

• Founded and organized teh SAP on Azure PMO, a multinational team, and drove projects through it
• Agile program/product management for (1) developing teh new MV2 M416 servers and (2) SAP HANA on Azure Large Instance programs, wif hardware engineering teams and Azure DevOps teams
• Consistently produced on-target product delivery
• Spearheaded global cross-functional analysis and planning of server and storage capacity per demand forecasts
• TEMPEffectively resolved complex Business Intelligence project dependencies and vendor issues across leading server hardware vendors, contract manufacturers, and Linux vendors
• Created dashboards and queries in Azure DevOps and Power BI. Used Confidential Teams, Azure, Azure DevOps, ADO, PowerBI, Excel, Office, SharePoint, Visio

Director / Senior Technical Delivery Mgr

Confidential

Responsibilities:

• Directed a 23-employee onshore/offshore managed services Scrum and DevOps teams to consistently deliver new middleware software features and operational fixes for teh Confidential stores - integration wif all backend and ITSM services. Extended program teams included about 250 members
• Led scrum and DevOps processes
• Reporting to teh Senior Confidential Development Director, drove resolution of critical system architecture issues to improve production reliability
• Interviewed and onboarded software architects and engineers
• Analyzed large production data sources to formulate strategies to enhance teh quality of products and led change initiatives
• Used Jira, Rally, advanced Excel, PowerBI, Tableau

Senior Project Manager V

Confidential

Responsibilities:

• Spearheaded teh Consumer Loans Organization’s software development projects to transform and migrate banking applications into teh Azure Cloud in compliance wif Federal Government Oversight requirements. End-to-end leadership
• Led a program of 15 simultaneous projects, each having 10-20 members, in teh Cloud PMO
• Authored Agile business requirements and functional requirements for all projects and worked closely wif Scrum teams to guide development.
• Standardized planning, scheduling, reporting, metrics, risk, and issues management across all projects. Established re-usable templates for planning and managing new projects. Used TFS.
• Ensured and validated teh compliance of projects wif teh bank’s information security requirements through engagement wif Infosec specialists, code reviews, tokenization, and implementation planning
• On-time delivery of all 28 projects wif excellent quality results

Technical Program Manager

Confidential

Responsibilities:

• Confidential led 26 end-to-end network upgrade programs for Amazon Web Services (AWS), Elastic Compute Cloud (EC2), and S3 services. 100% timely delivery and wifin capital budgets
• Took charge and led standardized planning, scheduling, executive reporting, metrics, risk and issues management, procurement, BOM approvals across all projects
• Leveraged Amazon’s expert tools to analyze network performance for teh cloud services. Forecasted emerging network capacity issues and justified new upgrade projects accordingly
• Vendor management for WWT and other hardware suppliers. Managed budget and cost.

Senior Project Manager / Product Owner

Confidential

Responsibilities:

• Drove strategic efforts to maximize annual Cloud services revenue - increased by 25% ($40M)
• Randy’s leadership generated 40% of annual revenue for teh company’s Americas Organization
• Consistently achieved high scores on Customer Experience rating
• Designed and delivered more than 30 high-quality cloud computing service platforms for large service provider brands in a customer-facing organization based on teh Parallels Automation platform solution.
• Reported to teh Director of Customer Success
• Led Agile and scrum development projects
• Consulted wif customers about network design and implementation
• Led 15 simultaneous projects wif about 30 members each from teh U.S., Mexico, Canada, South America, Eastern Europe, Russia, Malaysia, Australia, Singapore, Europe
• Consulted wif client CEO’s, V.P.’s, and directors for strategic planning of cloud transformation, cloud adoption strategy, monetization of services, and transition
• Vendor management wif about 15 different software and SaaS vendors ( Confidential, Oracle, RedHat, Confidential, and smaller SaaS vendors)
• Managed and negotiated contracts, forecasts, budgets, cost, financial reporting
• Used Salesforce CRM, FinancialForce, Excel, Confidential Office, Confidential Project, Parallels Automation, Visio

Senior Project Manager

Confidential

Responsibilities:

• Managed teh successful lab testing of Cisco’s new gateway in teh AT&T Lab
• Planned and orchestrated Cisco Advanced Services PMO and Client activities

Senior Project Manager

Confidential

Responsibilities:

• Successful project recovery of an in-flight project and early delivery, ahead of existing forecast
• Vendor management, including Confidential and Cisco

Service Architect

Confidential

Responsibilities:

• Spearheaded a new developer onboarding program for teh AT&T Address Book API. Helped developers learn teh API’s, design integrations, and troubleshoot code
• Managed teh release process through code promotions: Dev > QA > Staging > Production
• Vendor management wif software supplier Nokia
• Used Confidential Office, Excel, SOAPUI, Confidential Project, Solaris

Product Management Program Manager

Confidential

Responsibilities:

• Capitalized on industry expertise to increase teh portfolio’s annual revenue to $78M
• Managed a program to offer IVR service from teh Cloud using VOIP
• Improved competitiveness by establishing a consistently on-time cadence of product releases developed in Agile Scrum teams
• Led six simultaneous programs wif groups of 30+ members (domestic and international) in Confidential ’s PMO
• Teh portfolio included Confidential Voice Portal, Confidential Interactive Response, Proactive Contact, Dialog Designer, and Communication Manager
• Significantly improved software security compliance, as measured by large banking customers
• Reporting to teh Senior Product Development Manager, spearheaded teh portfolio’s gate review process wif executive management, and delivered executive status presentations
• Resolved numerous vendor management issues in teh supply chain (Dell, HP, IBM)

Senior Program Manager

Confidential

Responsibilities:

• Reporting to teh Product Development Manager in teh Network PMO, planned and delivered teh new Answer Tones service into production service on teh requested launch date, including cloud service elements
• Received an Executive V.P. for timely delivery and outstanding program communications
• Planned, organized, and led a 1,200-employee team (30 core team members) through engineering and deployment in 300+ mobile switching centers, 5 data centers, nation-wide HLR’s, redesign of teh core switching network from ATM to SONUS technology, and upgrade of MSC’s to SIGTRAN
• Vendor management for Ericsson, Nokia, Nortel

Product Owner / Product Manager

Confidential

Responsibilities:

• More than doubled teh main product’s revenue wifin a year
• Confidential reported to Exec. V.P. of Product Development and Marketing. Member of CEO executive staff
• Researched market and product requirements; interviewed customers onsite in Asia, US, and Europe
• Designed & delivered a new family of robotic semiconductor programming machines
• Repositioned products around new network capabilities
• Authored new product requirements, roadmaps, collateral, plans
• Offered cloud service for expert design capability
• Improved profitability by consolidating teh supply chain around restructured product offerings

Product Owner / Product Mgr

Confidential

Responsibilities:

• More than doubled revenue performance by repositioning Confidential products and teh sales force on teh competitive environment
• Portfolio management for enterprise operations support (OSS) software products for service management, wireless service assurance, and performance management
• Telecommunications performance management and monitoring, ITSM / ITOM eTOM service analytics, and service assurance
• Authored new product requirements, roadmaps, collateral, plans
• Reported to teh COO. Member of teh CEO Leadership Team.

Product Owner / Product Manager

Confidential

Responsibilities:

• Grew annual HP Openview division’s portfolio combined software and services revenue to over $1.5B
• Telecom and me.P. Network Service Assurance solutions
• Product and Portfolio Management for OpenView Network Node Manager (NNM), Telecom Service Assurance, Operations Center, SDK’s, IDE, and API’s
• Authored market analysis, product plans, product requirements, sales and marketing collateral, product and development roadmaps, product briefs, website content
• Led an Extreme Programming development team (predecessor of Agile and Scrum)
• Ensured products integrated wif defacto ITSM and eTOM processes of customers

Solution Architect

Confidential

Responsibilities:

• Enterprise network and ITSM Service Assurance
• Designed, developed, and implemented OpenView network and system management OSS solutions for leading telecom services providers and banks
• Integrated multi-vendor solutions wif API coding, scripting, and object modeling
• Promoted after numerous very successful projects wif H.P.’s largest customers
• Used C++, C, HP-UX, UNIX scripting, DNS, NFS, API, Openview, SoftBench, Confidential Office, BMC Patrol, Remedy Ticketing, OpenView Distributed Management

Network Support Engineer

Confidential

Responsibilities:

• Complex multi-vendor troubleshooting of networks and UNIX clusters, UNIX-PC integration, DNS, NFS, Security, email systems, IBM integration, and emulation
• Consulted wif customers about API programming
• Certified support of Cisco and H.P. network equipment