Salesforce Administrator Resume
PROFESSIONAL SUMMARY:
- Salesforce Administrator wif 9.4 years of experience in Salesforce.com and CRM expertise wif focus on Salesforce administration.
- Having good exposure on CI/CD Platform and deliver new Applications Faster wif Continuous Delivery for Business.
- It has built - In Security and Compliance Validation.
- AutoRABIT eliminates the failures and guaranty successful deployments and also worked on various tools to retrieve your Salesforce metadata.
- Having meetings on daily basis wif product owners/business teams for understanding the business.
- Good hands on experience on Salesforce tools like Ant and Change sets along wif the noledge on deployments.
- AutoRABIT halps Salesforce developers, admins, analysts, and release managers wif ready-to-use version control, deployment, testing, data loading and sandbox management.
- Hands on experience on working on salesforce applications using agile methodologies, also played a role of Scrum master being a business analyst.
- Salesforce expertise in full cycle implementation, Administration.
- Creating user stories and writing acceptance criteria on Jira for development team to deliver for stake holders.
- Well versed wif analyzing company process, translating business workflows into accurate CRM workflows & configuring CRM applications to meet business needs.
- Identified & administrated CRM best practices per business standards for functional process
- Experience in working wif Lightning platform on salesforce projects.
- Strong analytical, troubleshooting, problem solving and fallow-through abilities.
- Highly motivated team player wif the ability to work independently and adapt quickly to new and emerging technologies.
- me have implemented Security and sharing rules at object, field, and record level for different users.
- Good Knowledge of Customization, Configuration, Data Loader and Migration.
- Solution oriented professional wif excellent noledge of the SalesForce.com application, features, architecture and technical capabilities.
- Extensive hands-on experience in the area of Validation Rules, Workflows, Roles, Profiles, Report, Dashboard, Visual Force, Force.com migration tools (Force.com IDE, Change Sets (Inbound Change set, outbound change set & Data loader), etc.
- Good experience in interacting wif Customers, presentations & conducting application demos
- Good analytical, verbal, written communication and interpersonal skills.
- Good Experience in interacting wif End Users and a good team player.
- Committed, result oriented, hard working wif a quest and zeal to learn new technologies.
- Good noledge on Agile Software Development methodologies and also worked wif global customers.
- Excellent problem solving skills along wif extensive noledge on CRM cloud platform.
- Understanding the Business Process and preparation of technical design document. Preparation of the data model.
TECHNICAL SKILLS:
Operating System: Windows
Environment: Force.com, Salesforce, Apex, Integration, Salesforce Lightning CPQ, FSL(Field service lightning) AutoRABIT Platform, CI/CD platform.
Database: SQL Server- 2005 & 2008, MySQL
Internet Tools: Html,JavaScript,Jquery
Languages: Apex, Visualforce, Lightening Design system.
Other: Ant,Changesets,Force.com IDE,Eclipse,Visual studio,Bit bucket and GithubDesktop
PROFESSIONAL EXPERIENCE:
Confidential
Salesforce Administrator
Responsibilities:
- me Have worked on AutoRABIT platform for this application deployments to make it smoother for eliminating failure.
- Metadata API in Salesforce can be used “to retrieve, deploy, create, update or delete customization information. ” This is commonly used to move changes made in a sandbox—or another test org—into the active production environment.
- We used it to enhance the Salesforce DX experience sandboxes . It delivers a structured release process for Salesforce.
- We deploy directly from your Salesforce Org, Version Control System.
- We have used AutoRABBIT tool to Eliminate deployment failures wif automatic org profile validation.
- Easy graphical interface as an alternative to the command line interface.
- It extends DX capabilities beyond deployments and Apex testing.
- Implemented framework dat supports REST based integration between SFDC -> Mule Soft - > Guidewire.
- We used theANT Migration Tool—this is done using the command line to move the metadata between an org and a local directory.
- Responsible for configuring and customizing FSL package and managing the package objects to work as a dispatcher.
- Indentified all the services dat were required to be built and indentified Requests and Responses for each service.
- Co ordinating between angular, mule soft and Guidewire teams for the end - to- end integration.
- Developed few of the services and worked on test coverage.
- Conducting daily scrum calls wif onshore counterpart and onshore BA for understanding the requirements.
- Provided on call support during production deployment.
- Responsible for configuring FSL package and managing the package objects to work as a dispatcher/Technician.
- Responsible for managing the FSL Mobile app to work like technician to navigate the routes working on service appointment.
- Responsible for providing REST services to D3 to push request JSON to create work order instances in salesforce.
- Responsible for parsing the JSON data to populate data into corresponding objects.
- Responsible for building logic to get notifications for the technician and dispatcher, when any update happens at the work order or service appointment end.
- Responsible for Outbound integration to hit the D3 system when status gets changed at work order end.
- Responsible for Maintaining all product and related data sheets for deployment.
- Taken care of Deployment management across all the different sandboxes in an application level.
Environment: Saleforce.com platform, Service cloud, CTI, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, Web Services and Eclipse IDE Plug-in.
Confidential
Salesforce Consultant and Administrator
Responsibilities:
- Preparation of High Level & Low Level Design documents/Technical documentation.
- Development of code as per the business requirements and writing test classes for the code.
- Worked on customizations and writing Test classes for the existing functionalities as part of the unit testing.
- Worked as scrum master on agile methodologies being a business analyst.
- me used to analyze the requirements for new project and impact analysis.
- Worked on Salesforce Knowledge articles/base for Call center agents to provide better support in the application.
- Configured workflow rules and approval processes to automate the system.
- Repetitive deployments are needed, using the same parameters.
- Release processes are performed through multiple stages through ANT Migration Tool.
- We used the AutoRABIT delivers the fastest CI/CD solution for Salesforce dat can scale wif growing teams and handle the complexity of coordinating across multiple Salesforce orgs.
- We have been using AutoRABIT which is built for Salesforce wif guaranteed success for deployment and built in support for security, risk and compliance management.
- Having good hands on experience on Metadata retrieval through Salesforce.
Environment: Saleforce.com platform, Service cloud, CTI, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, Web Services and Eclipse IDE Plug-in.
Confidential
Salesforce Release engineer/ Salesforce Admin
Responsibilities:
- Developed Apex Classes, VF Pages, and Apex Triggers.
- Creating typical Salesforce.com Customizations, such as Reports, Dashboards, Workflows, Approval processes, Sites, Bulk loads, etc.
- Working closely wif the team and handle the critical customer situation to provide the product automation.
- Involved in writing Test Classes for the Developed Apex Classes.
- Migration of all the Customizations including Custom Configurations, functionalities to Production Org from Sandbox Org.
- Worked on Salesforce REST integration calls.
- Worked on Metadata and AutoRABIT platform for smoother deployments.
- Key team player of successful Professional Services to the Company.
- Significant contribution to the Customers Delivery on date.
Environment: Saleforce.com platform, Service cloud, CTI, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, Web Services and Eclipse IDE Plug-in.