PROFESSIONAL SUMMARY:

• Salesforce Administrator wif 9.4 years of experience in Salesforce.com and CRM expertise wif focus on Salesforce administration.
• Having good exposure on CI/CD Platform and deliver new Applications Faster wif Continuous Delivery for Business.
• It has built - In Security and Compliance Validation.
• AutoRABIT eliminates the failures and guaranty successful deployments and also worked on various tools to retrieve your Salesforce metadata.
• Having meetings on daily basis wif product owners/business teams for understanding the business.
• Good hands on experience on Salesforce tools like Ant and Change sets along wif the noledge on deployments.
• AutoRABIT halps Salesforce developers, admins, analysts, and release managers wif ready-to-use version control, deployment, testing, data loading and sandbox management.
• Hands on experience on working on salesforce applications using agile methodologies, also played a role of Scrum master being a business analyst.
• Salesforce expertise in full cycle implementation, Administration.
• Creating user stories and writing acceptance criteria on Jira for development team to deliver for stake holders.
• Well versed wif analyzing company process, translating business workflows into accurate CRM workflows & configuring CRM applications to meet business needs.
• Identified & administrated CRM best practices per business standards for functional process
• Experience in working wif Lightning platform on salesforce projects.
• Strong analytical, troubleshooting, problem solving and fallow-through abilities.
• Highly motivated team player wif the ability to work independently and adapt quickly to new and emerging technologies.
• me have implemented Security and sharing rules at object, field, and record level for different users.
• Good Knowledge of Customization, Configuration, Data Loader and Migration.
• Solution oriented professional wif excellent noledge of the SalesForce.com application, features, architecture and technical capabilities.
• Extensive hands-on experience in the area of Validation Rules, Workflows, Roles, Profiles, Report, Dashboard, Visual Force, Force.com migration tools (Force.com IDE, Change Sets (Inbound Change set, outbound change set & Data loader), etc.
• Good experience in interacting wif Customers, presentations & conducting application demos
• Good analytical, verbal, written communication and interpersonal skills.
• Good Experience in interacting wif End Users and a good team player.
• Committed, result oriented, hard working wif a quest and zeal to learn new technologies.
• Good noledge on Agile Software Development methodologies and also worked wif global customers.
• Excellent problem solving skills along wif extensive noledge on CRM cloud platform.
• Understanding the Business Process and preparation of technical design document. Preparation of the data model.

TECHNICAL SKILLS:

Operating System: Windows

Environment: Force.com, Salesforce, Apex, Integration, Salesforce Lightning CPQ, FSL(Field service lightning) AutoRABIT Platform, CI/CD platform.

Database: SQL Server- 2005 & 2008, MySQL

Internet Tools: Html,JavaScript,Jquery

Languages: Apex, Visualforce, Lightening Design system.

Other: Ant,Changesets,Force.com IDE,Eclipse,Visual studio,Bit bucket and GithubDesktop

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Administrator

Responsibilities:

• me Have worked on AutoRABIT platform for this application deployments to make it smoother for eliminating failure.
• Metadata API in Salesforce can be used “to retrieve, deploy, create, update or delete customization information. ” This is commonly used to move changes made in a sandbox—or another test org—into the active production environment.
• We used it to enhance the Salesforce DX experience sandboxes . It delivers a structured release process for Salesforce.
• We deploy directly from your Salesforce Org, Version Control System.
• We have used AutoRABBIT tool to Eliminate deployment failures wif automatic org profile validation.
• Easy graphical interface as an alternative to the command line interface.
• It extends DX capabilities beyond deployments and Apex testing.
• Implemented framework dat supports REST based integration between SFDC -> Mule Soft - > Guidewire.
• We used theANT Migration Tool—this is done using the command line to move the metadata between an org and a local directory.
• Responsible for configuring and customizing FSL package and managing the package objects to work as a dispatcher.
• Indentified all the services dat were required to be built and indentified Requests and Responses for each service.
• Co ordinating between angular, mule soft and Guidewire teams for the end - to- end integration.
• Developed few of the services and worked on test coverage.
• Conducting daily scrum calls wif onshore counterpart and onshore BA for understanding the requirements.
• Provided on call support during production deployment.
• Responsible for configuring FSL package and managing the package objects to work as a dispatcher/Technician.
• Responsible for managing the FSL Mobile app to work like technician to navigate the routes working on service appointment.
• Responsible for providing REST services to D3 to push request JSON to create work order instances in salesforce.
• Responsible for parsing the JSON data to populate data into corresponding objects.
• Responsible for building logic to get notifications for the technician and dispatcher, when any update happens at the work order or service appointment end.
• Responsible for Outbound integration to hit the D3 system when status gets changed at work order end.
• Responsible for Maintaining all product and related data sheets for deployment.
• Taken care of Deployment management across all the different sandboxes in an application level.

Environment: Saleforce.com platform, Service cloud, CTI, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, Web Services and Eclipse IDE Plug-in.

Confidential

Salesforce Consultant and Administrator

Responsibilities:

• Preparation of High Level & Low Level Design documents/Technical documentation.
• Development of code as per the business requirements and writing test classes for the code.
• Worked on customizations and writing Test classes for the existing functionalities as part of the unit testing.
• Worked as scrum master on agile methodologies being a business analyst.
• me used to analyze the requirements for new project and impact analysis.
• Worked on Salesforce Knowledge articles/base for Call center agents to provide better support in the application.
• Configured workflow rules and approval processes to automate the system.
• Repetitive deployments are needed, using the same parameters.
• Release processes are performed through multiple stages through ANT Migration Tool.
• We used the AutoRABIT delivers the fastest CI/CD solution for Salesforce dat can scale wif growing teams and handle the complexity of coordinating across multiple Salesforce orgs.
• We have been using AutoRABIT which is built for Salesforce wif guaranteed success for deployment and built in support for security, risk and compliance management.
• Having good hands on experience on Metadata retrieval through Salesforce.

Environment: Saleforce.com platform, Service cloud, CTI, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, Web Services and Eclipse IDE Plug-in.

Confidential

Salesforce Release engineer/ Salesforce Admin

Responsibilities:

• Developed Apex Classes, VF Pages, and Apex Triggers.
• Creating typical Salesforce.com Customizations, such as Reports, Dashboards, Workflows, Approval processes, Sites, Bulk loads, etc.
• Working closely wif the team and handle the critical customer situation to provide the product automation.
• Involved in writing Test Classes for the Developed Apex Classes.
• Migration of all the Customizations including Custom Configurations, functionalities to Production Org from Sandbox Org.
• Worked on Salesforce REST integration calls.
• Worked on Metadata and AutoRABIT platform for smoother deployments.
• Key team player of successful Professional Services to the Company.
• Significant contribution to the Customers Delivery on date.

Environment: Saleforce.com platform, Service cloud, CTI, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, Web Services and Eclipse IDE Plug-in.