Program Manager Resume Jersey City, NJ - Hire IT People

SUMMARY:

PMO Manager with expertise managing cross - divisional projects, programs and service providers in the financial services, pharmaceutical, media and professional services industries.
Projects included: risk management, system development; package selection, integration and deployment; and application consolidation efforts. Experience includes portfolio support, people management and process improvement.
Recent accomplishments include: managing a vendor supported offshoring effort and converting the operating model from staff augmentation to managed services supported by
Service Level Agreements (SLA’s); streamlining business processes across a global financial services organization, and improving project performance. Vendor Management experience includes managing project delivery within an €80m+ outsourced IT contract. Proficient in training and facilitation, project management, business analysis, and business and data modeling.

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Responsibilities:

Managed staff off boarding and the recruitment, onboarding and training of new staff, liaising with HR and reporting to the Chief Administrative Officer and the COO.
Developed MS Project plans, MS Excel based reporting and analysis tools and repeatable processes to support current and future outsourcing initiatives. Developed and maintained a SharePoint information repository to ensure all status data was up to date.

Confidential, Jersey City, NJ

Vice President, Project Delivery

Responsibilities:

Established joint operating framework and documented Standard Operating Procedures (SOP’s) for providers of IT, Voice, and Data services to ensure prompt delivery of combined services.
Achieved cost avoidance and recoveries in excess of €6,000,000.
Provided PM support in the CLARITY Project management tool
Improved reliability of vendor delivery and accuracy of project estimates by instituting improvements to assessments and reporting processes; established SLA’s to track ongoing compliance.
Removed tax and audit exposure by documenting business processes in VISIO. Standardized and improved procurement, initiation, execution and closure processes across business units.
Reduced invoice approval cycle time by 50%, while volume increased by 100%.
Reduced project initiation process time by 20% through a LEAN Kaizen event.
As part of the relocation process, developed and delivered operational training for the receiving organization, including hands on supervision of new managers and analysts.

Confidential

Senior Project Manager

Responsibilities:

Managed application enhancement roll-outs. Coordinated in-house IT and external Bar Coding projects, tracked and resolved issues, documented use cases, processes and managed projects within budget.

Confidential

Senior Systems Consultant

Responsibilities:

Using Business Object Modeling techniques and the Zachman Architecture framework, developed charter, tools and processes to launch a Business Architecture program within the Enterprise Architecture Group.

Confidential, New York, NY

Program Management Director

Responsibilities:

Improved organization’s customer intelligence by developing a customer master file, built through the reuse of artifacts from a data warehouse initiative.

Confidential, Jersey City, NJ

Senior Project Manager

Responsibilities:

Managed a 15 person effort to customize and deploy an instance of Siebel Financial Services 6.0. Developed RFP for vendors and COTS selection and led the selection processes. Performed initial gap analysis, developed requirements and managed several incremental releases.
Improved integration of overseas operations by developing requirements, budget estimates and reporting databases to enable the main office to oversee its UK-based business efforts.

Confidential, Iselin, NJ

Offer Development and Deployment Director

Responsibilities:

Shortened delivery time and reduced project risk by modifying data warehouse delivery methodology, including development of templates and training materials.
Improved service delivery by developing SDLC-based best practices and knowledge management initiatives.
Improved product quality by ensuring adherence to CMM Level 3 guidelines.