SUMMARY:

• Confidential in General Management 1 year Business Leadership Program with 7 years 3 months of IT experience with an emphasis on Business Analysis. Interacted with different stakeholders, understood AS IS TO BE system, gathered requirements, wrote functional non functional specification documents, guided development team, reviewed test cases, and assisted in User Acceptance Testing.
• Adept at handling SDLC with proficiency in mapping business requirements, technical documentation, application design, development and troubleshooting for information systems management
• Domain knowledge entails Travel Transport, Insurance Claims Management, Pharmaceutical Sales Support system
• An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management and excellent team building abilities
• Displayed excellence in developing supporting mission critical applications for key clients namely AVIS, Wyndham Vacation Ownership, Thomas Cook India Ltd, One Assist, Cipla, EM3, and ING Vysya.
• Experience in online soultions, website optimizations, Sugar CRM , Content Management System CMS . Migration of system from Power Builder to Web applications
• Expertise in working in Waterfall as well Agile methodologies

CAREER HISTORY:

Confidential

• Assisting an Indian Agri Services Company in building their IT Roadmap and detailing various business processes important for their industry
• Assisted an Indian Consumer Solution Company to build their IT system
• Responsible for requirement gathering elicitation, entire system design comprising of Portal Website , CRM, and Operations
• Responsible for look feel of the website Content Management System , analytics integration of website with CRM
• Created Business Partner Management system, Mobile service solutions, and communication management system
• Created mobile version of Business Partner system
• Responsible for making sure that the envisaged system worked as expected
• Responsible for creating functional requirement for designing a sales support system for Pharmacy company
• Responsible for creating Proof of Concept for a Claims Management system for an Insurance company

Confidential

• Gathered requirement from clients and prepared requirement documents, Project Definition documents etc.
• Travelled onsite customer location for requirement elicitation and gathering activities. Stayed in USA customer location for 2 years 9 months
• Ensured that all requirements are logged. Captured progress of design, development, testing, and deployment activities to ensure traceability throughout the lifecycle.
• Single Point of Contact for the client at the offshore location. Responsible for requirement analysis, design and overall review.
• Lead for Client Server Maintenance Team comprising of 11 team members for Avis Budget Car Rental Group, 2nd largest Car Rental Company in USA.
• Responsible for weekly team meeting with customers, developers, and testers to track issue resolution
• Assisted offshore team members in their understanding of system and new requirements
• Involved in testing to ensure system integrity
• Responsible for getting my team in stable state after change in operating model of TCS.
• Led various projects such as Point of Sale, Implementation Tracking System, Rewriting of Vehicle Registration Utility systems for this client and these projects resulted in value generation worth 500K USD.
• Responsible for getting new maintenance business from client and then converting them in to deliveries.
• Responsible for Dashboard preparation for better resolution of issues and optimum utilization of associates.
• Managed the analysis implementation of Web Integration Project which involved development of six new Java Web Services for access to IBM VSE/VSAM system for Wyndham Vacation Ownership based in Orlando, USA. This project resulted in value generation which was of worth 700K USD.
• Responsible for High Level Design, Low level design and technical specification documents
• Mentored team members on the overall knowledge on the project as well as further career development within the company
• Conducted project process audits to check compliance to streamlined processes. Ensured non-compliance was addressed tracked to closure.
• Received an official appreciation from the client for my performance on the project and the company awarded me with Service and Commitment Award .
• Developed, Enhanced maintained FOS application for Thomas Cook India Ltd, a travel agent company in Mumbai. The project involved development of a Front Office System for the TCIL users and also interfacing the application with their existing SAP module and Central Reservation Systems such as Galileo and Amadeus for air travel bookings. Thomas Cook India Ltd deals in the businesses of Foreign Exchange, Travel Management, Leisure Travel and Financial Services.
• Managed efficient resolution of production issues
• Assisted in preparation of User System test plans

Additional Contributions

• Led Avis Budget Group TCS team for presentation at Tata Innovista Competition which is held every year in different parts of world.
• Attended training in Project Best Practices, Tata Business Excellence Model, ITIL, Travel domain solutions.
• Presented best practice sessions to Team Leads.
• Active member of TCS Maitree. Conducted Food and clothing drive at TCS Parsippany US Office.
• Conducted Walk for Hope raising fund for cancer patients in US. Our Group collected USD 1000.
• Was an active member of college annual function committee and led the team for organizing funds from various institutions and business organizations in the city.
• Participated in District level Chess tournament and was a runner up.
• Won several quiz competitions organized by several clubs e.g Rotary Club, Lions Club on district level.
• Was an active member of Hostel Mess committee that consisted of 4 people serving 120 people.
• Got 100 in SCJP Sun Certified Java Programmer certification exam