SUMMARY:

• 16+ years of experience in IT Business Analysis & Project Management wif proven exceptional leadership skills
• IT industry expertise wifin Healthcare, Insurance, Investment, Finance, Retail, Mortgage, & Banking sectors
• Strong in both Agile & Waterfall wif attention to detail, and competent maintenance of SMART requirements
• Local citizen wif excellent verbal, written & interpersonal communication skills
• Supported & Lead enhancements & integrations wifin multiple small to large size multinational corps
• Honors degree in Computer Science from University of Texas. Trained in BABOK, CSM & Project Management

TECHNICAL SKILLS:

• Scrum Master
• Business Analysis
• Agile Methodologies
• Sprint Planning
• Backlog Prioritization
• JIRA
• RALLY
• DAPTIV PPM
• Clarity
• Project Plan
• Resource Planning
• Budgeting
• ROM
• Velocity & Burn down charts
• User Stories
• EDM/ECM/Content Management System (CMS)
• Enterprise Resource Planning (ERP)
• Customer Relationship Management (CRM)
• Salesforce
• SAS
• Tableau
• Mainframe
• Web Applications & Design
• Production Support
• Requirements Gathering
• SDLC
• Data Mining
• Dashboards
• Software
• Control Matrix
• SQL
• Oracle
• Linux
• Mainframe
• SEO SEM
• Cloud Computing
• Big Data
• Adobe Products
• Google Webmaster Tools
• UML
• Microsoft SQL Server
• XML
• Business Process Improvement
• Infrastructure
• Inventory
• Business Intelligence
• BI Reporting Tools
• Smart Connected Devices
• BLUEPRINT
• Google Analytics
• AdWords AdSense
• Mobile Applications
• WordPress
• Quality Assurance
• Rational Requisite Pro
• B2B
• Healthcare
• Finance
• Banking
• Investment
• Mortgage
• Life Insurance
• Microsoft Excel
• Front - end
• Management
• Problem Solving
• QTP
• User Interface
• UX
• Microsoft Office
• Visio
• Microsoft Project
• Web Services
• Software as a Service (SaaS)
• Rational Requisite Pro
• Gherkin
• Cucumber & Selenium
• Assembler
• Process Workflows
• BRD/BRS
• FRD/FSD
• DDD
• Activity Diagrams
• Use Cases
• Quality Center
• UAT
• WBS
• Leadership
• HIM (Healthcare Insurance Marketplace)
• Tricare
• Facets Claims (Trizetto)
• Payments Processing
• Enrollments
• EMR EHR
• AHA
• Clinical Data
• Renewals
• Applications
• Processing
• HIPAA 834
• EDI
• Online Web Portal
• EOB
• NIW iRise
• Axure
• PDF
• Clinical Contracts
• Patient Evaluation Diagnosis
• PHI
• Veterans
• Azure Cloud
• AWS
• Amazon Cloud
• Requirements Management

PROFESSIONAL EXPERIENCE:

Confidential | Raleigh, NC

Senior BA | SCRUM Master

Responsibilities:

• Systems: SaaS, PaaS, ELASTIC, Python, SQL, Kibana, Anaconda, Exari, Source HOV, IDRS, XML, Hadoop, Navigator, Workflow, FileNet, PDF, EHR, EMR, SnagIt, Project, Visio, SAP Fieldglass, Wiki, Microsoft Office (Word, Excel, PowerPoint), JIRA, RALLY, AHA 1.0 2.0, Clinical EMR, EHR, Medical Records, E/M (Evaluation & Management), etc.
• Projects: Enterprise Clinical Search; Facility & Provider Contracts; Electronic Patient Records; Optum Clinical Decision; EM (Patient Evaluation & Management); Medical Records processing; Bio Scan;
• Worked in Product Engineering & Data Analytics (PEDs) Team on latest machine learning cloud products created by Technology Innovations Lab to increase FTE savings for Confidential .

  Cloud based Enterprise Elastic Search for Clinical Decisions and Claims Payment Management.

• Elicited requirements to create user stories, features & capacity as applicable to each product & release.
• Migrated product setup & backlog from AHA 1.0 to 2.0 for smoother integration wif RALLY implementation
• Manage the backlog for multiple products in coordination wif stakeholders to prioritize per expectations.
• Act as a liaison between the technical design staff and business requester to ensure all requirements were met prior to release Go Live
• Run daily scrums wif Ireland & India team to manage sprint velocity & Kanban progress for POC products.
• Coordinate wif innovations lab & PEDS to determine the requirements & GAP in proof of concept product.
• Created Wiki Pages to track integration projects & funding assisting in project management for team efforts.
• Research & identify scope & bugs, resource risks and project issues to manage and escalate to appropriate team members and management as needed to achieve expected results resolving roadblocks
• Ensure stability of requirements wifin approved scope & prioritization as well as traceability evaluation and monitoring throughout the effort’s lifecycle

Confidential, Cary, NC

Senior BA | PM

Responsibilities:

• Systems: Salesforce, BIX, CRS/MOS/LOS/AOS, DIS, DW, DealerTrack, RouteOne, XML, CARS/CAC,EAA/ iTOP/SDS, Workflow, AFS, DAG, FFS/FBL, DIALER, EPSS, Hogan, Vista Plus, FileNet, SnagIt, Daptiv & Clarity PPM, Project, Visio, PMUWS, STAMP, CREST, IQNavigator, SDE, Wiki D, Microsoft Office (Word, Excel, PowerPoint), JIRA, BLUEPRINT etc.
• Projects: Salesforce Nationwide, Clifford DW, Dialer/Avaya/IVR/CARS/NICE, WFM, BI Reporting, TCPA Compliance, Workflow
• Provide oversight and coordination, research and analysis, detailed business requirements and functional system designs & project plans when applicable for Business and IT projects in support of multiple Wells Fargo initiatives for Consumer Loans/Dealer Services
• Develop and maintain project plans (WEP/Daptiv/Clarity), SR status log & weekly report, action items, meeting agendas/ minutes and other artifacts as required by waterfall methodology (or hybrid agile for SF vendor and new compliance project) and WF SDLC Enterprise processes
• Lead on multiple Data & Reporting initiatives wif DIS, DW & BI teams for restructuring of WF & Sales team
• Act as a liaison between the technical design staff and business requester to ensure all requirements were met prior to release Go Live
• Elicit information to create business/functional artifacts as & when applicable; such as BRD, FSD, PCR/SAR, & Agile User Stories
• Utilize advance Microsoft Office skills to create daily notes, weekly reports/estimates, quarterly presentation, and regular project deliverables/communication related to regular as well as Safety & Soundness assignments.
• Implement experiences wif waterfall & agile methodologies to lead all assigned work efforts successfully wifin time & budget
• Research & identify scope concerns, resource risks and project issues to manage and escalate to appropriate team members and management as needed. E.g. TCPA effort achieved expected results wifout unnecessary roadblocks & delays in half the time assigned
• Ensure stability of requirements wifin approved scope & prioritization as well as traceability evaluation and monitoring throughout the effort’s lifecycle
• Coordination for equivalent User Stories as applicable to project (internally wif dev team/externally via vendor)
• Validate requirements specifications and solution design wif stakeholders, project team members, and senior management sponsors via an iterative and collaborative review and verification process to obtain consensus and approval
• Schedule and facilitate required analysis, customer and technical interviews, status meetings and topic meetings as needed
• Provide regular status updates to sponsor and executive management team & direction/guidance to newer/less experienced staff

Confidential

Business Analyst | Project Manager

Responsibilities:

• Technology: Java, Mainframe, html, SAS, Tableau, SQL, Oracle, JIRA, Rally, PPM, Excel, Salesforce, Lync, GoToMeeting
• Projects: Analytics Migration, REO Mortgage, eINV DW, Pool & Primary insurance, Supplemental Claims, CalHFA, SonyMa, Wheda, Bank of America, CredCo, Freddie & Fannie, JP Morgan Chase
• Analyzed requirements & held requirements gathering sessions wif stakeholders to create user stories and epics for each approved project
• Define complete requirements and review use cases to ensure approval from all stakeholders
• Assisted in work flow creation and issue tracking
• Managed in scope changes and product roadmap for out of scope requests
• Understood business needs to determine clear requirements for sizing, and development
• Engineer & trace requirements to the end
• Created Project Work Breakdown Structure for task assignments and resource allocations based on dependencies & ROM estimations
• Collaborated wif internal and external stakeholders to ensure requirements are complete & project is on track
• Experienced working wif executives and hosting meetings wif stakeholders for requirements gathering, approvals & demos
• Managed change requests and tracked open issues & product roadmaps to consistently meet targets and timelines in scope & budget
• Regularly interact wif internal IT development, testing, offshore & vendor teams to minimize issues and ensure no ambiguities
• Collaborated wif other business unit, external vendors for Tableau, customers, stakeholders, SAS technology leads, and agile teams
• Worked wif analytics team to determine re-use opportunities for existing data & datasets
• Created documents for business process & change requests and assisted wif user materials and KT (noledge transfer)
• Completed lifecycles of multiple projects ranging from legacy systems in mainframe to data analytics migration and multiple web applications for Credit Reporting, Internal Analytics Data, Claims Process, Payment Processing, Entitlements, Compliance & regulation.

Confidential, Cary, NC

Senior Business Analyst

Responsibilities:

• Technology: Java, html, SAS, Javascript, Oracle, Rally, PPM, Excel, WebEx, Lync
• Projects: Digital Redesign, DAF (Donor Advised Funds), 2016 Planning, Core Management, BNY Mellon, NextGen, RepApp
• Worked closely wif other Product Owners to understand business needs and determine epics and write/groom user stories & provide input into backlog prioritization, sizing, and validation
• Evaluated design of existing and in-development systems and complete thorough user testing for both web and mobile advisor portal
• Ensured project and program solutions meet product roadmaps by working wif business partners to discuss concepts, design alternatives, schedules, and costs for new initiatives
• Collaborated wif other business unit, external vendors from Sapient, customers, stakeholders, technology leads, and agile teams
• Identified inter-dependencies, over-lap, and re-use opportunities for code and content by participating in planning sessions & budget status in comparison to cost/time projections
• Reviewed operational documents, business process changes/improvements documents, and user materials for accuracy
• Balanced scope, quality, schedule, budget and risk at all times
• Assessed user requirement information for completeness & provided comprehensive reports wif updates, and ongoing analysis, issues and communication at the team/management

Confidential

Sr. Business Analyst

Responsibilities:

• Projects: Large Group 101-249; NC Private Exchange; Healthcare.gov Individuals & Family Plans for State of North Carolina
• Participated in large sized projects (>$10 M) & collaborated on smaller components (<$1 M) wif minimal supervision
• Elicited, documented & managed requirements. Defined scope wif detailed understanding of business processes and user needs
• Lead development of functional requirements and design documentation, facilitated testing and . Gatheird, reviewed, analyzed, and evaluated user needs. Involved in planning efforts on the project. Actively participated in change management activities
• Acted as a primary SME liaison between business users and IT project team for scrum based hybrid agile implementations
• Lead requirements elicitation and definition
• Participated in GAP analysis of functional requirements wif legacy and salesforce teams. Facilitated JAD sessions, functional requirements, and walk-through & responded to test team’s ambiguity review questions
• Worked closely wif management, architects, developers, test team, business users/BAs and applicable outside entities (vendors and others)
• Involved in Infrastructure management, development of user guides, and code release artifacts, as appropriate
• Demonstrated client expertise working wif sponsors directly & collaborating wif external teams to gather information TEMPeffectively
• Lead functional documentation design (use cases, functional specifications, reports, screen prototypes)
• Reviewed test cases and data flow involving 834 standard XML files wif PHI data used to ensure proper functionality in all upstream & downstream systems
• Created and maintained project documentation & assisted in fulfilling compliance requests. Interacted wif senior management
• Supported project plans, ROM (T shirt sizing) & documentation in coordination wif technical architecture & testing teams, using defined templates
• Facilitated project meetings & tracked meeting minutes to keep discussions focused on project goals
• Managed project scope & schedule as well as client expectations
• Identified key project team members by defining roles/responsibilities
• Engaged Project Management counterparts, customers and project stakeholders to ensure continued alignment wif project objectives
• Reported on project status and resolved project issues related to responsibilities and escalated as required for process improvement
• Worked wif the PMO to ensure compliance to Software/System Development Life Cycle (SDLC)
• Provided estimates for work efforts on new projects and for on-going forecasting. Evaluated project risk and implements mitigation plan to minimize risks

Confidential, Texas

Business Analyst - PM

Responsibilities:

• Involved in requirements engineering, traceability throughout SDLC, creating user stories & epics, mockups & wireframes working wif graphics teams for UX & A/B Testing for User Interface/Front End
• Regularly interacted wif internal IT development & testing teams, offshore & vendor teams to minimize bugs & release delays
• Gatheird project related documentation for management and clients to elicit requirements and analyze information
• Participated in sprint planning and daily Standups scrum meetings for agile implementations
• Managed & coordinated wif offshore employees
• Regularly interfaced wif stakeholders and SMEs and collaborated wif development teams and Salesforce integration
• Reviewed project scope and maintained issue tickets in Assembla
• Coordinated UAT for user acceptance using SQL as needed
• Industry experienced in business intelligence & analytics wif internal cloud computing based Big Data (IoT) projects like SiD™ (Simply Intelligent Data), BPM™ (Business Process Management) & Connect2Me as well as external client projects for market leaders in telecom; government suppliers; insurance; health care clients; as well as non-profits amongst many others
• Provided daily, weekly, monthly, and annual reports to stakeholders (clients) along wif additional consultation services
• Researched & analyzed market needs & customer issues. Prioritized & tracked project management activities per budget & schedule

Confidential, Texas

Business System Analyst - QA Manager

Responsibilities:

• Worked on HP contract for WI Medicare legacy system upgrade project from Visual Basic to .NET platform
• Involved in planning development process, eliciting requirements, creating flow & use-cases for determining highest priority (backlog prioritization)
• Implementation and managing of scope & change in hybrid agile/scrum & waterfall environment
• Designed & tested web applications and web services created on windows environment using Microsoft Visual Studio/ ASP.net, C# & XML on Windows & UNIX
• Executed SQL queries. Participated in developing business & data layers for distributed applications
• Interacted wif private and government clients to develop business requirements for development teams
• Created workflows wif other teams to convert requirements and forward to appropriate development teams
• Provided meeting minutes and activity diagrams to concerned parties
• Worked on process flow changes based on requested updates during the course of the project
• Involved in unit & integration testing (SIT) & User Acceptance Testing UAT as well as bug resolution for SW
• Created and reviewed related documentation, manuals, BRD, FRD & TSD

Confidential, Texas

System Analyst & QA Manager

Responsibilities:

• Managed the Quality Center and its team, ensuring all telecom product and software passed as required by client performance criteria
• Conducted regular meetings wif my team to discuss their performance and improvement in line wif client expectation
• Met wif clients to discuss QA requirements, changes and improvements
• Worked on internal software design, running SQL queries for item tracking in DB, maintenance of data for purchase and sale
• Chose the hardware and software to meet the company’s IT needs and managed inventory and vendors as needed