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Software Delivery Project Manager Resume

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Atlanta, GeorgiA

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SUMMARY:

  • Software Development Project Manager who can facilitate teams and manage schedule, cost, resources and risks. I can bring teams together to collaborate and empower for success. I manage teams locally and globally using my written, verbal, and managements skills with the DirecTv Now deployment of Tizen Platform launch, the DirecTv Now deployment of
  • Guided the migration teams to resolve over 500 DirecTv Now customer migration incidents. Maintain budgets, time lines and task using both traditional project methodologies as well as Agile project methodologies.

TECHNICAL SKILLS:

Applications: Knowledge of Microsoft Project, Knowledge of JIRA, Knowledge of Pivot tables, Knowledge of ITIL framework, PMBOK Methodologies, Microsoft Office Suite(Excel / PowerPoint), Knowledge of (MOTS, PRISM, TD Platform)

Skills: Managing relationships and conflict, Incident management, Resource Management, Meeting Management, Cross - Team Integration, Customer focus

Technical: JavaScript, Cisco and Adtran routers, ATM, Frame Relay, AT&T networks

Courses: Project Management, Technology Transformation, Leading with Distinction

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Georgia

Software Delivery Project Manager

Responsibilities:

  • Managed DTVN (DirecTV Now) production incidents arising out ofcustomer migration
  • Engaged with multiple application teams (tGuard, MPSYS, Evergent, Quickplay)
  • Managed incidentmeetings forDFW National Launch & Web Acquisition Launchafterapplications go live .

Application Project Manager

Confidential

Responsibilities:

  • Consults directly with internal or external clients
  • Utilize Agile and Waterfall methodologies
  • Managed (SC4LS/CCPM) processes and deployed projects for applications within the Software Delivery Lifecycle
  • Providedsupport, schedule meetings for development and testing groups

Application Front Door Coordinator

Confidential

Responsibilities:

  • Coordinator for resource requests for impacted applications for projects
  • Manage AFD team vendor invoices and assigned estimate contacts
  • Provide estimates for the engaged applications

Responsibilities:

  • Provided remote technical support, performed pre and post alarms checks, open and close EIM/ NFSD tickets
  • Provided defect analysis and worked with Ericsson, Lucent, Nortel, Siemens OSS.
  • Monitored GSM, UMTS and LTE networks, documented vendor activity at cell sites

Confidential

Transport/NOC Technician

Responsibilities:

  • Tested and repaired, T-1’s, DS1’s and circuits using Centest 650, remote tested equipment.
  • Provided analysis and resolutions, tracking, clearing alarms reported on Ericcson, Nokia, and Siemens equipment
  • Monitored the network using Netcool, Netanalyst, XNG tools

Confidential, Georgia

MMT / Escalation Technician / Trial Group

Responsibilities:

  • Network Tier II support for rollout of Bellsouth/bellsouth.net trials networks (VOIP)
  • Tested adjusted and provisioned ports in broadband switching networks
  • Evaluated factors to developed procedures for testing trail networks
  • Responded and resolved customers escalated issues

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