SUMMARY:

• 9+ years of experience in IT industry with 4+ years of PEGA development and 4 years of JAVA developer
• Experience in Pega Rules Process Commander (PRPC) v8.3 and 8.4 and Java, MS - SQL
• Over 3 years of Experience, which includes over 2 years in PRPC Decisioning and Engineering Management.
• Experience planning/ designing/ developing/ testing & maintaining the marketing and decisioning functionality of Pega CRM. Good knowledge in CPM frameworks and extensively worked on NBAM framework.
• Experience in implementation of various PRPC components like Decision Tables, Decision Trees, Validation Rules, Declare On Change, Declarative Expressions and Declare Trigger.
• Worked with designing and developing Business Rules Engine (BRE) and Business Process Management (BPM) applications using PRPC.
• Good experience of Pega Enterprise class structure, Case management using case designer, flows, correspondence, Agents, User interface, Pega Pulse and Integration. Experience in creating composite portals in PRPC.
• Participated in the design and development of a Pega Decision Management or a Customer Decision Hub solution.
• A few of my core marketing skills are highlighted below:Digital marketing SEO/SEM Strategies Market Research CRM Analytics Social Media Management Inbound and Outbound Marketing.
• Designed User Interface using Harness, Section, Portal rules.
• Implemented design approach using Pega Guardrail rules.
• Experience in delivering Next Best Action in both inbound and outbound marketing, including digital channels (Web/Mobile).
• Worked on PRPC Versions 7.3, 7.2, 7.1, Pega Decisioning (DSM) and Marketing Frameworks.
• Used Microsite rule of pega marketing framework to design dynamic web page to show next best offers and integrated them to web application.
• Strong knowledge in implementing various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.

PROFESSIONAL EXPERIENCE:

Confidential

Sr.Pega Lead System Architect

Responsibilities:

• Provide technical input for creation of Business Requirement Documents. Participated in creation of application specific Class structure and Rule set structure. Created Draft Flows, mockup screens in Pega for business demo and LLD documentation. Involved in technical discussions related to integration with external applications. As a Decisioning Engineer
• I work individually as well as under the supervision of a Lead Decision Architect in requirement gathering from the Client by being part of stand - up meetings with the analytics team and is responsible for creating work flows, Decisioning Strategies and test solutions. Responsible for creating Pega Decision Strategies in Pega DSM 7.2.2 for complex business rules using proposition import, switch, set property, iteration, group by, filter, data import, decision tree, decision table, map value, aggregation and other components. Used predictive marketing analytics to deliver contextual messaging, strategic driven branding. Implement content and personalization rules into Marketing, Sales and service strategies. Designed, developed and configured elements of the core decisioning logic for the Pega real time marketing decisioning platform based on evolving business requirements. Strong knowledge of SOAP & REST, File (imports and exports)
• Email, SMS based integrations. Design concepts like DCR, global resources and inheritance are implemented to achieve reusability across the system. Validated electronic data interchange (EDI) transactional data sets including formats, syntax, rules, and requirements Played a key role in developing new market and marketing opportunities by promoting the products in the E-Taxi segment that resulted in increase in sales. Collaborated with the head of Marketing communication to create and implement digital marketing strategies heavily focused on Social Media and analytics. Assisted with the remediation of data interchange issues and errors of EDI files Performed EDI analysis, research, and documentation of transactional data set requests and issues from internal and external sources. Testing EDI Encounter Data, 837 claims data. Encounters are major data which involves checking status of claims. Development using various PRPC components like Connect-SOAP, Service-Soap, Connect - Rest, Activities
• File/Email listeners, Agents, Flows, Case Management etc. Requirement Analysis and providing estimations. Pega Customer Decision Hub is the always-on AI-driven customer engagement engine Ability to apply design principles of Decision Strategies, Next-Best-Action, as well as Predictive & Adaptive Analytics. It optimizes each customer interaction for relevance and business value, on every channel. Every interaction can be personalised depending on business requirements. It predicts next best action which is beneficial for customer to provide customer satisfaction. This next best action is also

Confidential

Senior System Architect

Responsibilities:

• Worked with Business Partners, Business Analysts and the management team in analyzing and understanding the requirements. Involved in designing the Technical Design Documents for the Workflow development process and Technical specifications Develop new, and rewrite current, workflow configurations in order to maximize production and operating efficiency. Used Tracer, Clipboard, Performance Tool, System Management application, and the log files for debugging. Involved in design and implement enterprise class structure, Data modelling, flows, case management, federated case management, draft flows
• Declarative rules, Correspondence, User interface and integration. Implementation of Validations using JAVA Implementation of Integrations rules (Confidential for retrieval and updating) Implementation of Delegation rules and demo to Business users on the same, Rules migration between various environments. Handle Scrum master responsibilities. SSO authentication, Entitlements application. Pega BIX Analysis and fixing the defects in the Quality Center. Participated in the status meetings and client meetings. Worked in HDS (Holistic Data Store) team on java as database support to PRPC application.
• Involved in defect fixing. Participating in status calls and client calls Purging/Archiving Data and work objects Created Activities for implementing core Business logic. Identified reporting requirements to general business functionality, non - functionality needs and required data attributes for BPM specific workflows. Prepared Role Based Access group for the Pega Workflow team and provided security based roles and privileges at operator level.. Developed SOAP Services to provide service to external systems. Implementation of Decision tables, Decision Maps and Declarative expressions, Constraints and Indexes. Creation of search reports using List view, Summary view rules of PRPC. Troubleshoot and communicate with Pega Support team in order to resolve technical issues which require hot fix from Pega systems.

Environment: Pega PRPC v6.1 Sp2, 7.2, HTML, SOAP, XML, Oracle

Confidential

Pega Developer

Responsibilities:

• Provide technical input for creation of Business Requirement Documents Created Application profile and executed Application Accelerator using Pega DCO tools and assisted in creating use cases and HLD documentation. Participated in creation of application specific Class structure and Rule set structure. Created Draft Flows, mockup screens in Pega for business demo and LLD documentation. Involved in technical discussions related to integration with external applications. Developed business rules in PPFN Pega application to identify PPFN eligible loans using activities, decision rules. Designed and implemented the Class structure/hierarchy. Designed, developed and deployed workflows in PRPC using MS Visio and design of flow diagrams. Involved in designing, building and validating User Interfaces using Sections, Harnesses and Rule - Obj-HTML in PRPC. Involved in designing the Technical Design
• Documents for the Workflow development process and Technical specifications with the Pega Lead/System Architect.. Prepared Role Based Access group for the Pega Workflow team and provided security based roles and privileges at operator level. Identified reporting requirements to general business functionality, non-functionality needs and required data attributes for BPM specific workflows. Created Activities for implementing core Business logic. Develop new, and rewrite current, workflow configurations in order to maximize production and operating efficiency. Involved in Designing High Level Class structure, Workflows and Rule sets in Pega PRPC. Creation of Rules for Validation, Integration rules like Rule-Connect-SQL using methods like RDB save, RDB Open, RDB list, Creation of Work Objects, assigning to Operators. Created the Business Process Flows and flow actions in Pega PRPC. Developed
• SOAP Services to provide service to external systems. Implementation of Decision tables, Decision Maps and Declarative expressions. Creation of search reports using List view, Summary view rules of PRPC. Involved in almost all the phases of the application whenever required. Involved in designing the role based and context specific screens, dialog scripts using CPM. Involved in creating cases for adding new accounts in CPM frameworks. Involved extensively on the migration and deployment of the application rules from Dev to QA, UAT and Production environments. Troubleshoot and communicate with Pega Support team in order to resolve technical issues which require hot fix from Pega systems. Executed SQL queries to verify data integrity with Oracle backend. Worked on DB Mapping, Remote DB Connection and other DB related operations Exposure in Configuration of Agents, Service and parse rules to intake data from iSeries, receive and process feedback on PPFNs received from attorneys using LPS application. Responsible for creation and updates of activities, flows, workbaskets to int

Confidential

Pega Developer

Responsibilities:

• nvolved in the initial set - up of the system by creating the Organizational Hierarchy, Organizations, Divisions, Units, Work Groups and Work Baskets. Analyzing requirements gap and coordinating with Line of Business. Worked with business line designees to improve processing efficiency through systems and business process improvements Involved in Designing High Level Class Structure, Workflows and Rulesets in PRPC. Mentored the staff in quick resolution of work problems. Troubleshooting technical problems and conducted analyses for efficient program/ application solutions which support client business processes and functional requirements.
• Created various PRPC activities, flows, flow actions, assignments, SLA, declarative rules. Design and development of Harness rules, Layout and Sections. Created Integration of PRPC system with External Systems IVault using Connector. Created reports i.e., summary views and list views using PRPC. Analyzing and improving performance using PAL and DB Trace, Preflight. Well versed with the usage of debugging tools including Clipboard, RULE Inspector, Tracer and Log Analyzer. Responsible for application deployment in Test environments. Involved in Technical Documentation, Interactive Reporting.

Environment: PRPC V5.5, AIX 6.1, DB2 9.5, IBM WebSphere 6.1, MS Visio 2003, JavaScript, HTML, Java 1.5. Oracle 11g

Confidential

Java Developer

Responsibilities:

• Involved in creating report rules to be used for various auditing purpose in production environment. Involved in Business requirement meetings to better understand and implement for future compatibility Gathered and analysed user/business requirements and developed System test plans. Managed the project using Test Director, added test categories and test details. Involved in using various PeopleSoft Modules. Performed execution of test cases manually to verify the expected results. Used Quick Test Professional (QTP) to conduct Data Driven Testing by pulling data from a table. Created Recovery Scenarios for the application exception handling using recovery manager. Involved in doing the GAP Analysis of the Use cases and Requirements. Test Scenarios developed for Test Automation. Developed highly interactive web screens based on HTML 5 and display Tag Libraries. Tested the application thoroughly in Unit
• Testing phase using JUNIT. Developed application specific build scripts using JavaScript. Used Spring Framework to integrate with Struts and used ORM mapping tool called Hibernate. Involved in Regression Testing, Backend testing, Functionality and Security testing. Wrote SQL queries to check the integrity of data and created Stored Procedures and Triggers. Involved in developing utilities to be used in production environment for automation of manual process Involved in bug fixes as part of post - production tasks and Involved in enhancements to the existing functionalities Involved in business discussions and finding solutions Provide technical input for creation of Business Requirement Documents Worked with Business Partners, Business Analysts and the management team in analyzing and understanding the requirements

Environment: Web Sphere Application Server 6.0, J2EE, CSS, Java Script, TOAD, Quality Center, MS Visio, Oracle