Business Analyst Resume Profile

Summary of Qualifications

Senior business analyst consultant who specializes in strategic planning, business process design, and management of change. Strong business analysis skills and excellent facilitation abilities combine with 12 years of experience in a wide range of project disciplines e.g. Customer Relation Management, Telephony Engineering Project Management, Information Technology Management, and Electronic Healthcare Information System Management . Solid project management capabilities, frequently fulfills the role of the Project Manager on an engagement.
Excellent verbal and written communication skills, abilities to assume leadership responsibilities in both strategic and tactical engagements and collaborate with clients to successfully guide them through the analysis and management of change processes, ensuring continued focus on business goals and objectives. Throughout the years has worked with clients in various industries including information technology, healthcare, legal, and telephony engineering.
A results oriented professional with extensive experienced and comprehensive skills in business-to-business, system analysis, and project management. Gathered requirements via Scope of Work from clients, manufactures, institutional agents, service providers, and team members. Managed complex and critical electrical power systems projects in telephony environments. Managed and implemented information technology projects throughout tenure to balance business strategies and information technology to improve stakeholder needs and relationships. Served as a liaison between client facing team, CEO, CFO, Senior Engineer, and technicians.

Accomplishments

Created and provided mid-management leadership, DC power engineering project management, project implementation, and management of human and material resources.
Redesigned business process management, by enhancing senior engineering processes by 35 and corporate-wide administrative duties by 65 .
Successful customer relationship development and sales.
12 years project management and implementation skills in the development of a closely held corporation that provided emergency and uninterrupted AC / DC power systems, and environmental control systems for enterprise.
Managed, researched and developed system design life cycle.
Implemented new infrastructure to improve corporate and stakeholder relationships.
Enhanced day-to-day operations paper to digital based accounting procedures.
Graduated BA Paralegal ABA approved program GPA 3.45.
Graduated Graduate Certificate Information Technology Management GPA 3.7.

Expertise

Relevant Technical Expertise

Microsoft Office Suite Word, Excel, PowerPoint, Outlook, Entourage
Rapid Weaver, Sanvox
Windows / Mac OS X

Relevant Project Expertise

Customer Service Management Projects
Telephony Engineering Project Management
Information Technology Project Management
Electronic Healthcare System Project Management and Analysis

Relevant Industry Expertise

Telephony Engineering
Information Technology Management
Clinical Healthcare System Management
Certified Nursing Assistant CNA
Paralegal Legal Research Writing Briefs Motion for Summary Judgment Client Interviews Case Negotiations - Settlements

Relevant Project Experience

Confidential

Business Analyst III

Responsibilities

Functional Area SME
Highly knowledgeable of policy
Managed Client Expectations
Applied developed subject matter knowledge to resolve common and complex business issues within established guidelines and recommends appropriate alternatives.
Worked on problems / projects of diverse complexity and scope.
Exercised independent judgment within generally defined policies and practices to identify and propose solution.
Team and project leader providing direction to team activities.
Facilitated information validation and team decision-making processes.
Ability to handle most unique situations.
Sought advice in order to make decisions on complex business issues.

Confidential

Assistant

Responsibilities

Welcomed New Hires
Submitted access to secure settings time keeping
Requested trouble tickets Resolutions
Mentored and trained
Supported manager and employees
Managed SharePoint

Confidential

Project Manager

Responsibilities

Analyzed Scope of Work for LAN / Wireless site surveys and maintenance requirements.
Developed forms for cell site surveys, EPA required death certificates for stationary battery disposal, and other related documentation.
Scheduled and managed human and material resources.
Monitored project management and status.
Maintained project historical documentation.
Conducted contract management
Utilized Microsoft Office Word, Excel, Power Point, Outlook, Entourage

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship