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Technical Writer Resume Profile

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Skills

Technical Skills

SDLC including requirements definition

Documentation experience in IT specifications, business rules flow

Business Process Reengineering Business Performance Improvement

Solving business Technical problems independently, creating innovative solutions

Unified Modeling Language

Experience in using MS Visio, Power Point

Verbal and written communication

Data analysis and documenting requirements for data migration projects

Employment History:

Confidential

Project Manager /Business analyst

Roles and Responsibilities

  • Supervised team of 6 Business Analysts and IT personnel for installation of software at client site
  • Provided briefings for senior-level personnel regarding federal geospatial training
  • Led and performed Gap analysis for identifying problematic/inefficient learning processes
  • Researched, developed, and documented AS-IS and TO-BE system processes for training system utilized via the Intranet
  • Participated in recruitment and hiring of fellow on-site trainers and documentation specialists
  • Led the development of SOPs for personnel security training procedures
  • Formulated proposals for professional services with the coordination of internal subject matter professionals
  • Extensive experience working on data analysis for data migration project
  • Supported IT staff by participating in JAD brainstorming sessions
  • Conducted process improvement within IPO by reviewing technical documents for content, organization, mission appropriateness and accuracy
  • Supported Dept. of VA Affairs by leading the creation of SOP for SharePoint training
  • Collected weekly activity reports WARs from Business Analysts, submitting them to Program Manager
  • Familiarized with HIPAA privacy, VLER Health, Blue Button, and RACI

Tools

Windows XP, DOORS, UNIX, HTML, UML, Google Docs, Google Drive, DropBox, MS Office, MS Visio, PL/SQL, MS Project, MS Visio, MS SharePoint, MS PowerPoint, Rational DOORS, SnagIt, Camtasia, Rational Rose, SnagIt, Adobe

Confidential

Documentation Manager

Roles and Responsibilities

  • Performed black box engineering/troubleshooting within GIS and imagery software
  • Translated and composed technical information into clear, readable documentation used by technical and non-technical audiences
  • Provided scientific visualization denoting trends of illegal drug labs utilizing statistical algorithm techniques
  • Extensive experience working on data analysis for data migration project
  • Experience on Business Process Reengineering and business process improvement
  • Facilitated and led JAD sessions guiding stakeholders through full SDLC project
  • Coordinated tasks and updated colleagues on administrative policies as a team lead with 10 subordinates
  • Provided QA/QC checks on grammar, syntax, vocabulary, and punctuation before reports were disseminated
  • Created baseline document and template depicting analysis of IED attacks over multiple years for DoD stakeholders
  • Provided technical and non-technical intelligence reports to government management and military personnel while meeting tight deadlines

Tools

Windows XP, MS Visio, DOORS, UNIX, HTML, JavaScript, MS Office, MS Visio, MS PowerPoint, MS Expression Web, ArcInfo, RemoteView

Confidential

Business Analyst

Roles and Responsibilities

  • Produced presentations for federal client depicting potential chemicals potentially utilized in IEDs
  • Managed document repository for internal imagery and reports
  • Elicited operational requirements from users and customer through demonstrations and Joint Application Development JAD sessions
  • Documented and managed requirements and defects in a requirements database and report status to customer
  • Extensive experience working on data analysis for data migration project
  • Experience on Business Process Reengineering and business process improvement
  • Created and managed the project schedule for each system release
  • Created and maintained the User Manual, System Requirements Document, System Design Document, Release Notes, Use Cases, System Functional Flows, Test Cases, and Data Element Dictionary for each release of the system

Tools

Rational Rose, MS Visio, MS Project, RemoteView, UML, MS Frontpage, MS-SQL, Java, DOORS, MS Visio, MS PowerPoint, Warp, ENVI, Unix

Confidential

Business Analyst

Roles and Responsibilities

  • Coordinated with MASINT/AGI leads for Navy-centric innovative AGI projects
  • Provided situational awareness via briefings on status of imagery-related Intelligence and its impact towards multiple naval operations regarding piracy surrounding the Horn of Africa and Somalia
  • Identified and collected GIS business requirements using interviews, group sessions, case studies, research and feedback on current system functionality.
  • Validated requirements work plan RWP by ensuring it aligned with organizational project vision and scope.
  • Extensive experience working on data analysis for data migration project
  • Experience on Business Process Reengineering and business process improvement
  • Produced PowerPoint presentations depicting temporal trends and locations of piracy utilizing Google Earth, ArcGIS, ENVI, and RemoteView.
  • Researched and investigated intelligence gaps regarding pinpointing boat detection within international waters for detection in real-time settings
  • Provided support to ONI and NGA clients on development of updated geospatial data, including GIS layers, satellite imagery, and anomaly detection
  • Trained colleagues in use of GIS/AGI analysis techniques utilizing currently available COTS imagery software
  • Participated in cost/benefit analysis, providing recommendations based on current technological trends

Tools

Rational RequisitePro, MS Visio, MS Project, ArcInfo, Warp, MS PowerPoint, RemoteView, Unified Modeling Language UML , MS Office 2000,UML, Windows NT Platform, Google Earth

Confidential

Technical Writer

Roles and Responsibilities

  • Analyzed client addressing to develop a Master Address Repository system within GIS database
  • Provided Essential Elements of Information EEI technical and non/technical reports for intelligence and military-related clients
  • Provided software Quality Analysis/Quality Check QA/QC support for programs utilizing and tracking homeland security initiatives and protection against natural disasters
  • Conducted requirements gathering through informal interview sessions with SMEs
  • Provided expertise for development and revision of imagery analysis certification courses at government facility
  • Trained military personnel at government facility on geospatial modules necessary for geospatial certification
  • Worked with management team to define style guidelines for training manuals and processes
  • Maintained and updated requirement documentation repository
  • Participated in JAD, requirements, and traceability sessions to effectively determine user requirements
  • Performed troubleshooting for newly-developed software applications before final delivery to government clients
  • Produced GIS trade flow maps for economic analysis for USAID customer
  • Scheduled and coordinated speakers for defense intelligence-related presentations
  • Documented meeting minutes for company partners
  • Documented Use Cases and business processes with Visio
  • Mentored new employees and those awaiting contract placement
  • Conducted Team Development Workshops for people temporarily off contracts
  • Prepared technical documentation in order to replicate improperly working plug-ins for internal analysis and diagnosis
  • Organized, customized, and edited internal resumes in accordance to RFP instructions

Tools

Rational Requisite Pro, UML, MS Office 2000, ArcInfo, Cosmec, ENVI, Warp, Visio, Google Earth, SQL, MS Access, MS PowerPoint, RemoteView

Confidential

Documentation Specialist

Roles and Responsibilities

  • Updated and documented ENVI and IDL proprietary imagery analysis instructional guides
  • Gathered requirements through informal meetings with SMEs, JAD sessions with stakeholders, and documented existing system processes
  • Performed User Acceptance Testing UAT on user test scripts, created test cases, and documented product bugs for proprietary imagery software program
  • Performed Gap analysis to identify problems in the existing system
  • Performed Root Cause Analysis RCA from system errors and discussed possible causes with programmers
  • Participated with product development team to produce an animated Digital Elevation Map DEM GUI for RFP
  • Coordinated company geospatial training with employees to help bolster staff technical skills

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