Professional Summary

• Innovative problem solver with more than 15 years of experience and expertise in corporate
• Information technology and commercial product design. Powerful program management and leader consistently driving teams to success. Aggressively address challenges and problems to maximize productivity and overall organizational success. Willing to take on new challenges as the business needs grows.

EXPERIENCE

Business Manager

Confidential

Program Manager/Project Manager

• Direct and manage project development from beginning to end.
• Define project scope, goals and deliverables that support business goals in
• Collaboration with senior management and stakeholders.
• Develop full-scale project plans and associated communications documents.
• Effectively communicate project expectations to team members and stakeholders
• In a timely and clear fashion.
• Liaise with project stakeholders and vendors on an ongoing basis.
• Vendor Management -Set deliverable expectations, monitored budget and performance.
• Estimate the resources and participants needed to achieve project goals.
• Determine and assess need for additional staff and/or consultants
• Set and continually manage project expectations with team members and other
• Stakeholders. Status Meeting and Dashboard of Project Status
• Delegate tasks and responsibilities to appropriate personnel.
• Identify and resolve issues and conflicts within the project team. Risk Management
• Identify and manage project dependencies and critical path.
• Develop and deliver progress reports, proposals, requirements documentation,
• And presentations.
• Determine the frequency and content of status reports from the project team,
• Analyze results, and troubleshoot problem areas.
• Proactively manage changes in project scope, identify potential crises, and
• Devise contingency plans.
• Define project success criteria and disseminate them to involved parties
• Throughout project life cycle. Score Cards
• Assist in evaluation of software products or packages.
• Assisted in Creating Performance Standards Software and Hardware
• Assisted in the development of a disaster recovery plans, protocol and Project standards.

.QA/Release Manager

• Drive and lead the release process for the area of responsibility. ITIL Protocol
• Ensure the release of products and raw materials in compliance with Tempurpedic Practices
• Represent QA decision responsibility in all meetings related to the area of
• Act a Subject Matter Expert SME
• Lead 4 off-shore teams EPM , TFS, Testing and Business Objects/Business Intelligence

Business Intelligence/Analytics

• Developed the department from a single person to Global BI Department.
• Establish Guidelines, Requirement Templates and suggestions when working with the Business user.
• Database Platforms Oracle and Microsoft SQL.
• Established and help develop the data warehouse and reporting tools, that is the one source of data for Tempurpedic., Inc.
• Analytics
• Establish Data Analysis practices
• SAS Social Media Models. Marketing strategies ... demographics,
• SAS Transactional Models Accounting strategies
• SPSS
• Six Sigma
• Establish Data Modeling techniques and guidelines Dimensional Model as opposed to Relational Model for Data warehouse
• Establish Data Cleansing processes Data Validation
• Establish Data Mining Process and Procedures.
• Establish Guidelines and suggestions when working with the Business user.

Master Data Management

• Worked with the company to Develop MDM polices and procedure.
• Established a Data Governance Board.
• Business Intelligence
• Establish guidelines for security, data integrity, data quality, response times, throughput, load
• balancing, failover procedures, monitoring, administration, change management and versioning in collaboration with Enterprise Architecture
• Document integration standards and guidelines and create developer user guides
• Establish development procedures and coding standards to coordinate development between in house and offshore developers.
• Establish Client Training Cycles to enable users to create standard reporting within each Business unit.

Freelance IT Consultant

Confidential

• Individual Training on PC and Apple Product
• Assist in Product Selection
• Training Assistant for various Products and various IT Strategies
• Weekend Development for small companies
• General Freelance IT Projects that has a limit lifecycles
• Work with small business to setup a small IT department of 3 or less.

Lead Technical Analyst, I/T Specialist

Confidential

• Primary role technical manager/Program Manager for ACS Courts Product. Palm Beach County Florida 7 yrs.
• Contact for critical issues for a client court Product
• Manage project development from beginning to end.
• Define project scope, goals and deliverables that support business goals in
• Collaboration with senior management and stakeholders.
• Develop full-scale project plans and associated communications documents.
• Effectively communicate project expectations to team members and stakeholders
• In a timely and clear fashion.
• Liaise with project stakeholders on an ongoing basis.
• Estimate the resources and participants needed to achieve project goals.
• Determine and assess need for additional staff and/or consultants
• Set and continually manage project expectations with team members and other
• Stakeholders. Team Status Meeting
• Delegate tasks and responsibilities to appropriate personnel.
• Identify and resolve issues and conflicts within the project team. Risk Management
• Identify and manage project dependencies and critical path.
• Develop and deliver progress reports, proposals, requirements documentation,
• And presentations.
• Determine the frequency and content of status reports from the project team,
• Analyze results, and troubleshoot problem areas.
• Proactively manage changes in project scope, identify potential crises, and
• Devise contingency plans.
• Define project success criteria and disseminate them to involved parties

Systems Developer

I/T Specialist

Confidential

• Design and development software for New Coal and Waste industry product
• Develop Software requirements and develop programming code
• Working closely with Marketing and client during Design, Development and Testing
• Testing the product in controlled, real situations before going live
• Assist in the Hardware Configuration and Software implementation
• Preparation of training manuals for users
• Maintaining the systems once they are up and running