Summary:

• 8 years of experience as a Business Analyst working in the Software Development Industry- specializing in Requirement Management, Documentation and Project coordination.
• In-depth experience in project management, financial management, business administration, information technology applications, software configuration management SCM , customer service and strategic planning working with Finance, Private Banking, Loan Origination and Mortgage industries
• Experience in Software Development Life Cycle SDLC , Agile Software Development, Rational Unified Process RUP , Data Analysis and Statistical Analysis.
• Experience in writing and maintaining the Requirement Definition Document that included Business Requirements BRD and Functional Requirements FRD .
• Expert in writing detail system use cases, developing business test cases and working with QA teams during testing phase thereby facilitating acceptance testing with stakeholders and business users
• Extensive experience in e-commerce and the shopping cart management in the retail industry.
• Extensive experience on creating business process models using workflow diagrams and system modeling using UML diagrams, Entity Relationship E-R Diagrams, and Data-Flow Diagrams.
• Performed planning and development of Test Plans, Test Cases and Test Scenario to meet product's business and solution requirements.
• Involved in creating and maintaining Test Matrix and Requirements Traceability Matrix and performing GAP analysis.
• Experience in writing test plans, defining test cases, developing and maintaining test scripts. Assist in the development of ad-hoc reports or presentations
• Conducted User Acceptance Testing UAT . Performing early analysis of existing systems to help define integrations.
• In Depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
• Good knowledge of SQL queries and PL/SQL procedures.
• Experience in the documentation of specifications, creating step-by step technical and user manuals with illustrations, designing and implementing new processes and technology
• Extensive experience with Unified Change Management tool using Rational ClearQuest, Configuration Management tool using Rational ClearCase and requirements management solutions using Caliber RM.
• Experience in conducting joint application development JAD sessions with end user, expert team, Business intelligence team, IT SMEs and QA team for project meetings, walk through and all stakeholders.
• Good analytical, communication, problem solving, decision making, presentation and organization skills.
• Self motivated and possess ability for critical thinking, analysis, team oriented, technically motivated and creative, user oriented with ardent desire to learn clients business requirements.

Technical Skills: Rational Clear Quest, Test Director, PVCS, RUP, CMM, UML, Mercury Test Director, Rational Suite, PVCS, Rational Clear Case, Microsoft Office Microsoft Word, Microsoft PowerPoint, Microsoft Excel , Microsoft Project, MS Visio, Systems development life cycle SDLC , Rational Unified Process RUP , E/R Design, Waterfall, Prototype and Agile, Oracle, DB2, MS Access, SQL Server, Windows 95/98/00/XP/Vista, Mac OS- X, and NT, C, C , SQL.

Professional Experience

Confidential

Business Analyst

Responsibilities:

• Coordinated with Subject Matter Experts to provide further refinement and detailed analysis as needed on baseline business requirements and business process using Business Process Models, Workflow Flow Diagrams and Sequence Diagrams using MS Visio
• Coordinated with analysts/subject matter experts on the US Migration and Client/Engagement Acceptance and Setup-CLEAS projects for cross project dependencies
• Performed data analysis for the data to be migrated from KPMG legacy systems using MS Excel and MS Access
• Prepared artifacts needed by development team that included but were not limited to, Use Cases, Business Requirements Document and Functional Requirements Document in MS Word
• Assisted in the coordination and monitoring of User Acceptance Testing UAT and training
• Prepared Test Plan, Test Cases using Business Requirement Documents and Use Cases.
• Translated technical issues into business terminology and vice versa
• Participated in CEAC related JAD Sessions with member firm and or functional representatives and project team members
• Provided walkthroughs and playbacks as needed for RMS tracks and other RMS project teams on realizations and proposed implementations of CEAC requirements using MS Power Point and Captivate Projects
• Imparted training to Support Operations on the application, database and the administration tool
• Coordinated change control items with Change Control Manager and provided necessary documentation.
• Managed defects, analyzed and prioritized them and provided input to the development team for a proper fix
• Interact with the project team to define system objectives and scope, and identify constraints and the measures of success
• Ensured application forms and reports UI followed client's development standards and guidelines in terms of usage, naming conventions etc.
• Created the End-User Documentation.
• Assured that all artifacts are in compliance with corporate Agile Methodologies and guidelines.
• Provided hands-on project schedule management using MS Project during the various stages of the project.
• Managed all the requirements in Requisite Pro, making requirements available to all team members.
• Designed the test plan and worked with the QA team to implement and monitor the entire QA process.
• Responsible for processing change requests from the client by filling Change Request Forms CRF .

Environment: Rational Rose, Rational Requisite Pro, MS Visio, MS Project, HTML, Windows, Business Intelligence

Confidential

Business Analyst/Data Analyst

Responsibilities:

• Gathered Business Requirements. Interacted with the Client, Process owners, Project Manager and other actors to get a better understanding of the Business Processes.
• Responsible for creating Credit Derivatives and Fixed Income Derivatives UML modeling plans, Use cases, process flows, Wire Frames and business requirements documentation using Agile Methodologies.
• Analyzed and modeled the system using Credit Derivatives Data flow Diagrams, Functional Hierarchy Diagram and Process Development Diagram.
• Created Supplemental Specifications in Requisite Pro.
• Systems Documentation included Credit Derivatives Business Requirements Document BRD , Systems Requirement Specification SRS and test plans using Requisite Pro.
• Created AS-IS and TO-BE business process flow diagrams, Integrate process flow diagrams to show one end-to-end business model and process mapping exercise including swim lanes.
• Worked with business owners, Credit Derivatives and Fixed Income Derivatives Business Intelligence, IT and other stakeholders in creating a content management solution for managing the information in the Trinity Tool Excel
• Used JIRA to maintain and track the requested enhancements and changes
• Build and customized reports using Credit Derivatives and Fixed Income Derivatives Crystal Reports from information sources such as Oracle and created a highly automated system for handling approvals, exceptions and priorities.
• Used Trinity Tool to maintain different builds of the application with description about all changes and versions
• Created Project management plans for managing on time delivery using MS Project along with writing test cases, unit and systems integration test plans in Quality Center
• Generated Reports using Pivot Tables and Pivot Charts to show the attributes that are currently being solved through an IT build
• Applied Business Process Reengineering and was responsible for deriving requirements, process flow from many sources and formulating them into concise requirements

Environment: RUP, Java, Oracle, Toad, MS Access, MS Project, MS Visio, MS Word, MS Excel, Requisite Pro, JIRA, Crystal Reports, ERWin

Confidential

Business Analyst

Roles Responsibilities:

• Extensive involvement in capturing the requirements from users.
• Preformed the role of facilitator to conduct JAD session for requirement gathering.
• Interact with business people and stake holders to analyse and create business requirement documents.
• Prepared BRD and then converted these requirements into Functional Requirement Specification FRS .
• Created the As-is and To-be data flow diagrams for different phase of the project
• Initiated communication with the users and development team.
• Assured all artifacts/signoffs were in compliance with corporate policies and guidelines and archived.
• Extensive involvement in the development of application by using RUP.
• Conducted GAP analysis to find out missing things in project.
• Uses variety of information gathering techniques e.g., interviews, facilitated sessions to determine business requirements and technology needs to fulfil the GAP.
• Performed key role in the planning, testing and implementation of business enhancements.
• Resolves requirements and design issues.
• Involved in the UAT process to check the reliability and acceptability for end users against the original requirements.

Environment: MS Visio, MS Office, Windows 2000/2003 Server, SQL 2005, Rational Requisite Pro, Rational Clear Case , Rational Clear Quest, Java/J2ee, Oracle 8i, HTML

Confidential

Business Analyst

Responsibilities:

• As a part of the project team interacted closely with the business community to define and analyze the business requirements to present possible technical solutions.
• Interacted extensively with Subject Matter Experts SMEs in understanding and documenting the requirements pertaining to introducing new insurance products, on line claim reporting process, on line policy change and many other such business areas.
• Worked closely with the business community in gathering the data storage needs.
• Mentored and worked with the junior business analysts in gathering the requirements in accordance with the scope.
• Co-authored business requirements document with project teams and at every stage discussed and refined the business requirements with the inputs from the business team.
• Facilitated and managed JAD sessions with committee of SMEs from various business areas including auto insurance, home insurance, banking etc.
• Carried out extensive analysis of the user problem domain and formulated feasible technical solutions in automating the manual business processes.
• Independently designed and developed project document templates based on SDLC methodology.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams using IBM's Rational Rose.
• Effectively used Rational Clear Quest in identifying and tracking bugs and reporting them to the concerned development team.
• Assisted project managers with the development of project schedules. Worked with all levels of client staff in solution definition.
• Coordinated activities between the business house and technical staff, in developing new methods, policies, and procedures to meet the business needs, and has acted as the primary trainer in educating the business house stack holders as it relates to automated business applications.
• Conducted gap analysis to derive the requirements for the proposed systems enhancements.
• Collaborated with the QA team to ensure adequate testing of software, maintained quality procedures, and ensured that appropriate documentation is in place.
• Conducted UAT User Acceptance testing at the client's premises after successfully deploying the product.
• Collaborated with the QA/testing team to develop the test plans.
• Developed timelines for project delivery, and managed the project and resources to successful completion
• Liaison with other corporate departments, including executive, legal and information services.

Environment: Microsoft Office Suite, MS Visio, Windows XP, Dreamweaver, SQL, PLSQL, XML, VB, ASP, Crystal Reports, Adobe Photoshop, Mercury Quality Center, WinRunner, LoadRunner.

Confidential

Business Analyst

Responsibilities:

• Analyzed operating procedures and policies on an ongoing basis and recommend and implement improvement plans where appropriate
• Understood core processes of the departments to provide input on re-engineering or streamlining opportunities
• Met with client groups to determine user requirements and goals
• Utilized Agile Unified Process AUP to configure and develop process, standards, and procedures
• Analyzed business requirements and segregated them into high level and low level User requirements
• Development of standard documentation package Requirements, Specification, Design, Operations and Quality Testing Plans
• Conducted JAD sessions to facilitate discussion between the different users to resolve issues and come to an agreement
• Interviewing Subject Matter experts SME and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people
• Set up definitions and process for Test phases including product test, integration test, and system test. Work to fully implement test phase entry and exit quality criteria, standard test reporting metrics and standard test artifacts
• Created different Traceability views to maintain the Trace ability of the requirements using the Requirements Traceability Matrix RTM
• Performed System Testing to ensure that the compiled software components of the Applications adhere to Project Standards, Performance Criteria and Functional specifications.
• Frequently updated the requirement and defect status as per the current status of the testing project in the Gemini

Environment: RUP, JAVA, SQL Server 2000, Microsoft NT, Story Cards, Microsoft IIS, Crystal Reports

Confidential

Business Analyst

Responsibilities:

• Interacted with project team to define system objectives and scope, and identify constraints and the measures of success for the system to be developed.
• Conducted user interviews and JAD sessions to get an understanding of client business process.
• Gathered primary input/output requirements and modeled the processes using Rational Rose.
• Gathered data requirements for the system by interacting with the users and data administrators.
• Gathered functional requirements from users and management.
• Created Business Requirements Specification Document BRD .
• Designed Business Process Model Activity diagrams, Sequence diagrams and Collaboration diagrams .
• Ensured application forms and reports UI followed client's development standards and guidelines in terms of usage, naming conventions etc.
• Created User Documentation.
• Conducted workshops for internal users processors, underwriters etc. to provide training.
• Contributed to development of Online Help System for users.
• Assured that all artifacts are in compliance with corporate SDLC policies and guidelines.
• Monitored client expectations during all phases of SDLC.
• Provided hands-on project schedule management using MS Project during the various stages of the project.
• Responsible for creating and maintaining documentation related to the project including scope document, vision document, functional specification document, defect status report, risk analysis document, mitigation plans, supplementary requirements specification document and impact analysis document.
• Managed all the requirements in Requisite Pro, making requirements available to all team members.
• Developed reports, charts and graphs Crystal Reports.
• Identified, researched, investigated, analyzed, defined and documented business processes and use case scenarios.
• Responsible for processing change requests from the client by filling Change Request Forms CRF .

Environment: RUP, JAD, UML, Requisite Pro, Rational Rose, Clear Quest, PL/SQL, Window NT.