SUMMARY OF SKILLS

Data and Business Analysis, Project and Supervisory Management,

Experience in Business and Data Analysis, Project and Supervisory Management including project planning, process analysis, business software implementation, implementing new or improved methods and processes, companywide and departmental specific. Custom report writing for data analysis, forecasting, scheduling and ad-hock using Crystal Reports, SQL query, MS Access, Cognos QUIZ, and software specific reporting tools.

Computer Information Systems:

• Experience in Information Systems hardware, software applications, third-party services, Enterprise business application analysis and project/program implementation, maintenance and user training. Perform patches and upgrades in a variety of hardware and software business critical applications, Sun, Infor, Microsoft products.

• Experience with Active Directory, Exchange Server, Citrix, XenApp, Microsoft Office 2003 2010 products, Symantec, McAfee, and other business applications.
• Custom report writing and data analysis Crystal Reports and software specific reporting tools.
• A Certified. AAS CIS. Received certified training in: MCDST and Novell 4.0 Sys Admin.
• Experience in network, terminal server Windows 7, Windows XP and below , Windows 2000, 2003 2008 Server,
• Novell Netware 4.0., IBM/AIX UNIX: Hewlett Packard/MPEiX
• Customer Service: Experience in customer service in both Manufacturing and Information Systems environment.
• User training: Conduct group and individual user training in software applications, job processes and hardware use. Create documentation and user procedure manuals/guides for new and existing processes.

Technical writing:

Accurate documentation of procedures, installations, and successful troubleshooting processes. Develop and write user friendly procedure manuals for specific job functions.

Inventory Control and Manufacturing:

• Experience in Inventory Control and Manufacturing, data extraction and analysis, forecasting, scheduling.
• Implementation of business software and new production processes including MRP, inventory control, fabrication and production scheduling shop floor processes and procedures, work orders, shipping and receiving, billing, accounts receivable. Wide scope of experience in manufacturing processes Inventory Control, production scheduling, bills of material, parts routing, time collection, labor tracking, AP, AR, shipping and receiving, purchasing, job costing efficiency and variances, running costing utilities, Month End procedures .

PROFESSIONAL EXPERIENCE

Confidential

Title: Business Analyst/ Implementation Specialist

• Custom EDI reporting and script writing Jscript, C , SQL for insurance carrier reporting.
• Customer Insurance case setup and maintain data integrity. Troubleshoot and correct discrepancies.

Confidential

Title: Technical Support Supervisor

• Supervise six technicians. Responsibilities include: Tier I and Tier II technical support for bank employees in Arkansas and Florida regions hardware and software in mixed PC and Thin Client environment. Win XP and Win7, Win 2003 and 2008 Server, Citrix, XenApp, MS Exchange, Office 2010, banking software applications and associated hardware Monitor escalation of Tier III issues through resolution. During the first year, improved the quality of customer service and customer satisfaction onsite support and remote assistance.

• Plan, implement and maintain specialized customer support during mergers of 14 bank conversions/acquisitions 2009 - 2012
• Negotiate pricing, vendor contracts and order hardware and/or software for project implementations, new equipment and upgrades, etc.
• Upgrade and maintain trouble ticket software HEAT automated to improve response time, customer satisfaction, technician ticket queues, business rules/ alerts for high priority and aging issues.
• Custom report writing using Crystal Reports, MS Access/SQL query data analysis and reporting, project planning,

Confidential

Title: IT Manager/Business Analyst

• Supervise two inventory control clerks. Responsibilities include: Analysis of business software processes for improvements and implementation. Research, recommend and implement improvements to shop floor processes, storeroom and inventory control procedures, production scheduling, data reporting/collection, etc.
• Responsible for inventory accuracy of raw material, finished goods and work in process cycle counting, physical inventory and Month End processes.
• IT responsibilities include: desktops hardware and software, server software applications, data and add-on applicationsCustom report writing using Crystal Report Writer

Confidential

Title: IT Lead Analyst/ Project Manager

Database Administrator, reimplementation of Business software and restructure of processes, Patch and upgrade Unix and W2K3 Servers and the Netsmart business software.

Confidential

Title: DIS Senior Programmer / Analyst

• Responsibilities include: Technical support for the Governor's staff at the Capitol, the Mansion and Washington D.C. office.
• Hardware and software trouble shooting, installations, upgrades and repair. Recommend PC upgrades for the Governor's staff and projected technology needs.
• Technical writing accurate documentation of DIS standard procedures, installs, setups and successful troubleshooting processes.

Confidential

Title: Computer Applications Coordinator

• Responsibilities include: Database administration and full implementation of the MANMAN business manufacturing software, including all modules and shop floor processes: order entry, inventory control, purchasing, production scheduling, MRP, fabrication, assembly, shipping and receiving, accounts receivable, accounts payable, product costing, bills of materials, parts routings, time collection, labor tracking.
• Installation and maintenance of HP3000 927 LX and Novell Network, UNIX, Windows
• Custom report writing using Cognos Quiz Report Writer. Technical writing user procedure manuals and process documentation.