SUMMARY

• Over 8+years of experience as a Sr. Business Analyst/ Systems Analyst / Certified Scrum Master in developing business processes and system solutions.
• Experience as Business Intelligence/Systems/Data/Quality/Business Analyst with expertise inPharmacy,Insurance, Medicare, Medicaid, Retail Processes, Business Process, Engineering, Systems/ Solutions Engineering, Strategic Planning, and Systems Analysis.
• Experienced in full System Development Life Cycle (SDLC), from requirements gathering and business case development to rollout and maintenance using Waterfall, Agile/Scrum, and Rational Unified Process (RUP) Methodologies.
• Sound understanding of Gap Analysis, requirement management, risk analysis and project plans.
• Implemented and managed projects through Agile Scrum methodology for SDLC - covering entire supply chain from concept to production, including coaching and mentoring of the whole team.
• Expertise in broad range of technologies, including business process tools such as MS Project, MS Excel, MS Access, MS PowerPoint, SharePoint, MS Visio and JIRA.
• Experience drawing Process Diagrams, such as Use Case diagrams, Data Flow diagrams, Process Flow diagrams, etc.
• Used HP Mercury Quality Center to look up defects and issues raised by testing activities.
• Extensive experience in documentation of business requirements and system functional analysis, including BRD, FRD, and FSD.
• Holistic understanding of theServiceNowand all aspects of development on the platform. knowledge of Incident Management and report generation in ServiceNow.
• Experience with HIPAA EDI transactions such as 835, 837, 276, 277, 278 etc.
• Experience in System Use Cases, Test Plans, Test Cases in HP Quality Center.
• Strong knowledge in creating Use Cases, Sequence Diagrams, Class and Object diagrams, Activity diagrams, collaboration diagrams using Visio and Rational tools.
• Implemented full life-cycle environment right from Project Definition, Business Requirement Gathering, Analysis, Developing Detailed Design Documents and Technical Architecture, Development, Unit Testing, Performance tuning, preparation of Quality documents, support documentation, cut over plan through go-live support.
• Worked with Team Lead, Manager in planning sessions and requirements elicitation sessions.
• Experience with Release and Sprint planning sessions.
• Created Ad-hoc Reports and Dashboards Reports.
• Responsible for maintaining the integrity of the SQL database and reporting any issues to the database architect.
• Provided 24 x 7 problem management support to the development team.
• Exceptional problem solving multi-tasking and decision making skills.
• Team player with high caliber interpersonal skills and quick learning ability, to be a hard worker and team facilitator. Self-motivated and able to work independently and as well as in team.

TECHNICAL SKILLS

Tools: Business Objects, Crystal Reports, Tableau Desktop, Tableau Server, Rational Rose, Rational Requisite Pro, Clear Case, Clear Quest, Tera Term CAPTIVA, ISEIT, FINEOS, Mercury/HP Quality Center/ Test Link, JIRA, Teradata, Talend, MS Project, MS Visio, Word, Excel, PowerPoint, Access.

Testing Tools: Test Director, Win runner, Load runner, Business Objects, Crystal Report.

Languages: C++, SQL, Java, XML, JavaScript, Html, VB.

Methodologies: RUP, Agile/ScrumModeling, SDLC model, Waterfall Model.

Databases: Netezza, MS SQL Server, Teradata V2R5, DB2, Sybase, and oracle 10g/11g/12c data base.

Platforms: Windows, ETL, UNIX.

Environment: Windows, Agile, MS Office (Word, Excel, PowerPoint, Visio), JavaScript, Web logic Portal, HTML, PHP, JavaScript, SEO, Mercury Quality Center, Rational Requisite Pro.

PROFESSIONAL EXPERIENCE

Confidential, Danville, PA

Sr. Business Analyst

Responsibilities:

• Implemented and managed projects through Agile Scrum methodology for SDLC.
• Worked on the Paid and Adjusted claim for the Children Health Insurance of Pennsylvania (CHIP).
• Independently elicit requirements from business users and subject matter experts.
• Develop and write user stories that directly support the primary objective of the project and are the appropriate size for iterative development.
• Created and implemented a process for Incident and Change Management utilizing Jira and Jira Service Desk.
• Ensured consensus between Line of Business and IT Teams.
• Participated in JAD Sessions with Business Users for gathering requirements.
• Worked on the Data Mapping Extracts for CHIP and EDI 837 claims.
• Responsible for implementing, improving, enhancing, problem solving, developing and testing ServiceNow software.
• Created user stories for testing and development phases of the User Acceptance Testing Groups.
• Wrote user stories using agile/scrum methodology and performed tasks and backlog intervals.
• Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Stand-ups, Sprint Check-In, Sprint Review & Retrospective.
• Conducted meetings with the team members to organize and finalize the budgeting and working hours for resources. Also updating project plan document.
• Participated in sprint planning meetings, sprint reviews and retrospectives. Convey the vision and project goals at the beginning of every release and sprint. Assist in backlog grooming.
• Extensive experience in ourServiceNowplatformincluding creation and customization of our Incident,Request,ServiceChange,ServiceLevel,Knowledge andConfiguration(CMDB)applicationsand processes.
• Extensive use of JIRA in filing bugs along with determining urgency level and regular follow up with developers ensuring that resolution goes out within specific timeline.
• Develop creative solutions to complex problems, validate requirements with stakeholders, and provide the optimal IT solution using JIRA
• Successfully created User Stories, user acceptance criteria, AS IS/TO BE process flows, Use Cases, test plan, test design spec. & Translated user stories to create testing scenarios, test data, test cases & test execution
• Writing SQL Queries. Customizing reports and analytics based on user stories and business requirements.
• Gathered functional business requirements and generate Business Requirement, including process flows, user-interface designs, and functional requirements listings.
• Created Use Case diagrams, Process Flow diagrams, Data Flow diagrams, and Activity Diagrams, etc using MS Visio.

Confidential, Chicago, IL

Sr. Business Analyst / Systems Analyst

Responsibilities:

• Independently elicit requirements from business users and subject matter experts.
• Develop and write user stories that directly support the primary objective of the project and are the appropriate size for iterative development.
• Responsible for analyzing existing benefit plans and recommending plan changes and cost containment measures.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them.
• Implemented and managed projects through Agile Scrum methodology for SDLC encompassing entire supply chain from concept to production, including coaching and mentoring of the whole team.
• Created Issue, Risk and Dependency contingences in the Project development. Worked on pre-production and after production cost and benefit.
• Extensive use of JIRA in filing bugs along with determining urgency level and regular follow up with developers ensuring that resolution goes out within specific timeline.
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings.
• Develop creative solutions to complex problems, validate requirements with stakeholders, and provide the optimal IT solution using JIRA.
• Holistic approach to ServiceNow application development with an emphasis on using existing ServiceNow functionality.
• Responsible for implementation ofServiceNow application with custom of workflow and task delegation.
• Gathered requirements in an iterative approach during project using RUP methodology to transit to Agile.
• Worked with developers to fix bugs that occur on the Sequoia staging environment through the use of Jira.
• Coded complex SQL queries to retrievedatafrom the database depending on the need.
• Organized and facilitated Agile and Scrum meetings, including Sprint Planning, Daily Scrums, Standups, Sprint Check-In, Sprint Review and Retrospective.
• Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise.
• Worked closely with the Enterprise Data Warehouse team and Business Intelligence Architecture.
• Responsible for Business Process Analysis, Developing and implementing data mart.Interacted with Business Users and Managers in gathering business requirements.
• Skilled in Excel for data visualization, Reporting and Analysis: Cross Map, Scatter Plots, Geographic Map, Pie Charts and Bar Charts, Page Trails and Density Chart.

Confidential, Bloomington MN

Sr. Business Analyst

Responsibilities:

• Analyze existing benefit plans and recommend plan changes and cost containment measures
• Implemented and managed projects through Agile Scrum methodology for SDLC - covering entire supply chain from concept to production, including coaching and mentoring of the whole team.
• Created Issue, Risk and Dependency document in the Project development. Worked on pre-production and after production cost and benefit.
• Used SharePoint to share BRD, FRD, Use Case, Test Plan and User Stories with team members.
• Delivered project needs on time and within the agreed acceptance criteria in a hybrid methodology environment as they attempted to transition to an Agile Methodology.
• Training all ITIL users onServiceNowuse and best practice.
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings.
• Generating and scheduling standard and claim’s reports using Business Object.
• Analyzed the existing database and designed the Universes using BOBJ for generating reports.
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Identified gaps in the business process.
• Used UML to produce Use-Cases, Use case diagrams and Activity diagrams to explain process flows and functional specifications.
• Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups, Sprint Check-In, Sprint Review & Retrospective.
• Worked in using HP Application Lifecycle Management toolHP ALM 11.52QC for bugs tracking.
• Instructed and modeled core agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise.
• HandledBOBJ Admin tasks, tocreate new users and groups, handlepassword resets and assign security.
• Create a Pivot Table to analyze data in multiple tables and use the field list to arrange fields in Pivot table.
• Wrote SQL queries for Daily, Weekly, Monthly claim process reports in the SAP Business Object tool and Tableau.
• Involved in Data gathering efforts for campaign management for vendor systems KBMG (vendor).
• Involved in Business Process Analysis, Develop & Implement Data mart.Interacted with Business Users and Managers in gathering business requirements.
• Skilled in Excel for data visualization, Reporting and Analysis: Cross Map, Scatter Plots, Geographic Map, Pie Charts and Bar Charts, Page Trails and Density Chart.

Confidential, Bloomington, IL

Business Analyst

Responsibilities:

• Implemented and managed projects through Agile Scrum methodology for SDLC.
• Worked with developers and designers of Captiva System to make sure development understands business process and detailed technical requirements.
• Interviewed the end users for gathering information to determine requirements, data, report requirements, Analysis, metadata, Performance and Data Quality.
• Initiated and conducted JAD sessions inviting various teams to finalize the required data fields and their formats.
• Worked with CAPTIVA digital marketing tool for Health Claim process.
• Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups, Sprint Check-In, Sprint Review & Retrospective.
• Part of a ServiceNow Implementation Team to transition from HP Service Manager to ServiceNow for ITSM modules (SD, IM, CM), with a focus on streamlining and enhancing current processes.
• Responsible for implementing, improving, enhancing, problem solving, developeing and testing ServiceNow software.
• Determined timing and scheduling for critical system outages and escalation that ensured problem resolution and recovery, including notification of customers and managementduringServiceNowimplementation.
• Worked on Life and Health Insurance including both policy and claim processing and reinsurance.
• Analyzed standard industry practices of back office applications of Insurance Company, underwriting, billing, policy and claims administration with the help of Subject Matter Expert.
• Experience from Front to back office, worked with fund managers, insurance advisors and technical team members.
• Worked closely with the business development manager/account manager to ensure the customer's and FINEOS' interests are best served at all levels.
• Used UML to produce Use-Cases, Use case diagrams and Activity diagrams to explain process flows and functional specifications.
• Interviewed the end users for gathering information to determine requirements, data, report requirements, Analysis, metadata, Performance and Data Quality.
• Participated in requirements gathering for system integration requirements for StateFarmInsurance’s implementation of CAPTIVA.
• Implemented Issues Tracking in Version One to effectively track impediments against user stories.
• Prepared detailed design documents to translate business process effectively for developers and product managers using MS Visio.
• Extensive experience in Data Mapping, Data Analysis using MS-Access, MS-Excel and Oracle Database.
• Facilitated Scrum ceremonies such as daily stand-ups, backlog grooming, sprint planning, retrospectives, etc.
• Played a key role in the planning, testing, and implementation of system enhancements and conversions.
• Extracted data from Oracle database with MS Access, and performed SQL query, data analysis and verification.
• Assisted in system and User Acceptance Testing, performed client presentations.

Confidential, Austin, TX

Business Analyst

Responsibilities:

• Used SDLC (System Development Life Cycle) methodologies like the RUP and the Agile/Scrum.
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Responsible for writing Functional Requirement Specifications (FRS) and point of contact for System Requirement Specification (SRS).
• Created Use Cases and used MS Visio/UML to model Use Case Diagrams, Created Activity Diagrams, Sequence Diagrams, Business Flow Diagrams, and Work Flow Diagrams for the applications design.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation.
• Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims. Worked on EDI transactions: 270, 271, 834, 835, and 837 to identify key data set elements for designated record set.
• Validated the following Transaction Processing: 837 (Health Care Claims or Encounters), 835 (Health Care Claims payment/ Remittance), 270/271 (Eligibility request/Response), 834 (Enrollment/Dis-enrollment to a health plan).
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them
• Responsible for requirements, analysis and design, project management, testing (functional and user acceptance tests).
• Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims.
• Updated and maintained the project plan, budget spreadsheet, and quality process assurance documentation.
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Developed Functional Specification Document (FRD) and Supplementary Specification (non-functional) Document.
• Worked with Lead QA on the black box testing, white box testing and future data testing.
• Designed and implemented basic SQL queries for QA testing and Report / Data Validation.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.

Confidential, Dublin, OH

Business Analyst

Responsibilities:

• Worked through the entire System Development Life Cycle (SDLC) starting from the proposal to the implementation of the system.
• Worked with the Subject Matter Experts (SME’s) from different business areas to gather User and business requirements, translated them into functional and technical requirements.
• Created Use Cases and used MS Visio/UML to model Use Case Diagrams, Activity Diagrams, business flow diagrams, work flow diagrams & sequence diagrams for the applications design.
• Contributed in defining the scope of the project and defined functional specifications.
• Used UML to produce Use-Cases, Use case diagrams and Activity diagrams to explain process flows and functional specifications.
• Directed and managed the Change Control Process for the project as a whole by facilitating group meetings, one-on-one interviews and corresponding with work stream owners to discuss the impact of change request on the project.
• Conducting the business and user acceptance testing. Define the test plan, test cases and automation of the test scripts using Rational Suite Tools.
• Conduct data mapping sessions, and write the required business requirements documentation including use cases.
• Designed and developed different project development documents based on SDLC methodology-RUP.
• Created Vision Documents, Business Process Flows, and Non Functional Requirements based on business and user system needs.
• Performed requirement analysis by gathering both functional and nonfunctional requirements based on interactions with the process owners & stake holders and document analysis. Performed user interviews.