SUMMARY

• Over 7+ years of hands on experience in Business Analysis in diverse domains like Healthcare and Banking domain. Worked in implementation and integration strategies within a team - oriented environment, utilizing my quantitative and qualitative analytical skills.
• Experience in conducting Gap Analysis and SWOT Analysis to gain a clear understanding of the AS IS process of the system and additionally derive new user scenarios to understand the potential TO BE process to be implemented in the project.
• Comprehensive knowledge of software development methodologies such as Waterfall and AGILE SCRUM.
• Extensive experience in gathering and analyzing Requirements, modeling Business Process Flows, writing Business Requirements Document (BRD), Use case Specifications and Functional Requirements Document (FRD)
• Organized many Joint Application Development (JAD) Sessions and Joint Requirement Planning Summary deriving detailed functionality aspects of business process and created/updated the requirements information in an easily understandable format
• Experience in Data Analysis techniques such as Data Mapping, and Decision Tree Analysis.
• Experience in analyzing and creating Use Cases, Use Case Diagrams, User Stories, Data Flow Diagrams, Business Flow Diagrams, Activity Diagrams, Sequence Diagrams and other related UML diagrams.
• Experience working on MS Visio, Excel, PowerPoint, Word, Access, Outlook.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Developed Requirement Traceability Matrix (RTM) to track and manage the requirements.
• Strong Experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases.
• Experience in handling offshore requirements and working in different time zones.
• Excellent leadership and influencing skills to facilitate cross-functional teamwork in a fluid environment.
• Experience working with Tableau, Python and R programming.
• Result-oriented, Fast Learner, excellent analytical & problem solving skills and a team player with strong interpersonal, planning and coordination skills.
• Conducted various survey using Survey Monkey as a part of market research.
• Solid Business, Communication and Presentation skills.
• Strong problem solving, Strategic planning and organizational skills.
• Quick learner, Proactive, Creative, detail-oriented, responsible, self-motivated with leadership qualities.
• Ability to work with cross-functional teams and interact effectively and multiple level of management.
• Ability to execute against tight deadlines and to achieve results in very high-pressure environments and to keep teams motivated.

TECHNICAL SKILLS

Business Model: MS Project, Rational Rose

Requirement Analysis/Management: JAD, Rational Requisite Pro

Change/Content Management Tools: Rational Clear Case, Share point 2010, Adobe

Operation Systems: Microsoft Windows, MS Docs, Mac OS

Database: SQL Server 2008/2005, Salesforce

Utility: MS Office Suite (Word, Excel, PowerPoint, Outlook), MS Project, MS Access

Reporting tools: SSRS, IBM SPSS, UML, Business Objects, Crystal Reports, Apptarck, Decision lender, LendPro

PROFESSIONAL EXPERIENCE

Confidential, NJ

Lending Business Analyst

Responsibilities:

• Worked with internal clients to gather requirements and assist with documentation, design, testing and implementation of reports that are part of a multimillion-dollar regulatory reporting program.
• Lead project meetings with all parties involved in order to properly execute needs and deliver expectations in a timely manner.
• Generated various reports using SAP Business Objects - daily, weekly, monthly and yearly.
• Involved in a varied list of BusinessAnalysis efforts and support activities including: workflow mapping, process integration, user training, system documentation, testing, and post deployment support.
• Consistently served as Subject Matter Expert for business process analysis and improvement.Performed GAP Analysis and SWOT analysis.
• Defined system requirements for enhancements or changes to the Loan Originations System (LOS) and give the business process analysis.
• Tested the enhancements or changes.
• Worked directly with the developers to achieve the desired businessresults.
• Frequently served as trainer for various business processes and systems.
• Acted as admin contact for major businessapplications- LOS.
• Integrally involved with the design, testing, training and implementation of several major industry changes.
• Been as a coordinator for the internal audits, gathering the required documents for consumer lending department.
• Worked on CRM (Customer relationship Management) Software during the testing phase.

Environment: Velocity, DNA, Instant Open, SAP Business Objects, Salesforce, Apptarck, Decision lender, LendPro, MS project Suite.

Confidential, Mequon, WI

Business Data Analyst Consultant

Responsibilities:

• Followed the UML based methods using MS Visio to create Use Case Diagrams, wireframe data model updates, State Chart Diagrams and Sequence Diagrams.
• Performed day-to-day EDI activities related to HIPAA compliant and NSF data submissions.
• Duties included technical and non-technical telephone or email communications with physicians, clearinghouses, billing services, and hospitals that submitted or received electronic claim data.
• Extracted the Business & Technical Requirements from the client and end users keeping in mind their need for the application (Internet, Claims, Provider, and Recipient) and documented it for the developers following the HIPAA Guidelines for an Individual functional area by conducting JAD sessions.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and ensured that critical requirements are not missed.
• Acted as Subject Matter Expert for HIPAA requirements.
• Developed prototype of new mobile information processing application and performed walkthroughs of the prototype with end users to better understand user needs.
• Coordinated with the offshore UI designer to prepare the prototype for the application.
• Facilitated collection of Functional Requirements from system users, and prepared Business Requirement documents and have applied the RUP model throughout the entire development and testing process.
• Understand business objectives and design surveys to discover prospective customers’ preferences. Compile andanalyzestatistical data using modern and traditional methods to collect them.
• Prepared Logical Process and Data Models that contained set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements to analyze and document Business Data Requirements.
• Used Rational Clear Quest to maintain and track the requested enhancements and changes by the stakeholders.
• Developed ETL sessions for initial full loading and incremental loading. Developed and tested extraction, transformation, and load (ETL) processes.
• Key player in integrating the core mainframe payment processor along with upstream and downstream interfaces using Data Stage ETL solution.
• Worked closely with the offshore team to convey Technical and Functional specifications.
• Worked closely with Business users to determine the workflow of the product.
• Used Complex excels functions and logics to support data requirement which include- pivot tables, reporting, charting, graphs, Vlookups, etc.

Environment: Quality Center, UAT, SDLC, SQL, UML diagrams, Salesforce, USE cases, Business Objects SCRUM, Black Box testing practices, MS Visio, MS Access, PowerPoint, Microsoft Excel- pivot tables, reporting, charting, graphs, Vlookups.

Confidential

Business System Analyst

Responsibilities:

• Gathered business requirements by conducting interviews with business users, stakeholders and Subject Matter Experts.
• Performed GAP analysis to compare the existing system with the proposed system and documented new requirements and features.
• Extensive knowledge about life insurance & coverage policies
• Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhanced insurance agency reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Developed Business Requirement Document, Functional Requirement Document and Use Case Specification/Document for various Use Cases.
• Designed templates and layouts for insurance forms
• Dealt with mobile payments, e-commerce payment gateways and applications.
• Worked on Access and Security management systems
• Converted the business requirements into functional and non-Functional requirements.
• Conducted JAD sessions for communicating with the all Project directors and stakeholders and created process Workflows, Functional Specifications and project initiation artifacts.
• Scheduled meetings with developers, System Analysts and testers to collaborate resource allocation and project completion.
• Experience in working on agile methodology with E-commerce background.
• Developed Requirement Traceability Matrix to record the relationship of the requirements to the design, development, testing and release of the software.
• Conducted various Surveys using Survey Monkey to know the market position, which was as a part of GAP analysis.
• Created and managed requirement types and tractability matrix in Requisite Pro.
• Monitor version control and defect tracking activities using Rational Clear Case and Rational Clear Quest.
• Was involved inConfiguration and Change Managementwhen handling exception reporting.
• Assisted quality assurance team in testing different releases and in designing test plans and test cases. Performed User Acceptance Testing (UAT).
• Experienced in using project management tools like Microsoft Project to keep the track of project for one of my client in Telecommunication sector.
• Worked on developing a software form scratch to end of the project for the client.

Environment: Windows 7, Requisite Pro, Microsoft Visio, Microsoft Project and SQL 2005.