SUMMARY

• Over 7 years of IT business analysis experience across industries and domains.
• Over 6+ year experience in Agile project development including SCRUM, RUP, TDD and XP
• Over 6+ year experience analyzing business requirements and segregating them into high level and low level Use Cases, Activity diagrams / State Chart Diagrams using UML.
• Proficient in using Team Foundation Server (TFS) and Atlassian Suite of tools such as JIRA to manage SCRUM user stories
• Experience using HP Quality Center Suite and Lotus Notes
• Proficient experience with Microsoft office (Word, Excel, Visio, Outlook.
• Experience using rational database management systems (RDMS)
• Experience in conducting User Acceptance Testing (UAT) and documenting Test Cases.
• Good Documentation and Process Management skills in gathering user stories and business requirements.
• Exceptional problem solving multi - tasking and decision-making skills.
• Solution-driven and organized with exceptionally thorough critical thinking and creative problem resolution talents.
• Experience with large projects, complex team makeup, working with multiple stakeholders and IT development teams
• Highly motivated team member with excellent communication, presentation and interpersonal skills, always willing to work in challenging and dynamic environments
• Currently pursuing IIBA© CBAP©

TECHNICAL SKILLS

Requirement Management Tools: Version One, JIRA, Rally, HP Quality Center, TFS

Testing Tools: Bugzilla, Team Foundation Server (TFS), HP Quality Center (ALM).

Methodologies: RUP, Agile, Waterfall

Packages: MS Office, MS Project, MS Reporting Services, Oracle Portal Services

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis MN

Business Analyst

Responsibilities:

• Responsible for creating the as-is process maps and future state process
• Responsible for conducting impact analysis of increased feature and options order selection by customers and dealers on the internal Confidential systems and the supporting vendor systems (Amber Road)
• Conducted process improvement analysis and provided recommendation to business
• Discovery and analysis of creating New ‘Modular’ Processes - S-Number configs vs. Model ID for the Bill of Materials (BOM).
• Analysis of the impact of the increased large & Unpredictable Volume - 1,000 units/month With No Historical Data
• Defined requirements from product managers, business line owners and other subject matter experts.
• Conducted SIPOC analysis and worked with different suppliers and customers.
• Planned, documented requirements, and designed business processes
• Responsible for developing test plans.

Confidential, Minneapolis MN

Business Analyst (PMO)

Responsibilities:

• Performed analysis of the business goals, objectives and needs of the business.
• Developed the BA plan at the beginning of the project engagement.
• Performed stakeholder’s identification and analysis.
• Defined requirements from product managers, business line owners and other subject matter experts.
• Planned, documented requirements, and designed business processes
• Documented as-is business processes and future state process maps i.e. flow charts, cross-functional swim lanes and high level process maps (SIPOC).
• Responsible for writing detailed requirement that is easily consumable by both development and internal business line managers.
• Authored various project related documents and managed communication and relationship with internal and external stakeholders
• Prepared UAT test scenario, test specification and acceptance criteria.
• Facilitated UAT sessions, documented identified, prioritized defects and created tickets in JIRA.
• Served as liaison between the business and technical areas.
• Worked alongside technical teams to triage and troubleshoot solutions post-implementation.
• Ensured requirement and solutions conform to departmental, corporate, industry and government standards as specified.

Confidential, MN

Senior Business Analyst (Consultant)

Responsibilities:

• Utilized Program SDLC Framework, including templates, tools & processes.
• Gathered requirement on the Health Management Utilization Management, Quality integration Symmetry Gaps in Care (STARS and HEDIS)
• Manage Expectations with the product owner, business owners and vendors.
• Translated requirements; Documented requirements in a backlog; Create User Stories and other supporting information; Maintain the backlog and artifacts in standard tools (e.g. VersionOne & SharePoint) and Validated the results.
• Managed priorities based on business value and Determine complexity estimates.
• Understood and completed workstream assigned sprint tasks; Address Issues and mitigate risks.
• Analyzed the relationship between business requirements and technical constraints.
• Elaborated on Epics, Themes and Features; Collaborated with technical teams to propose and identify solution.
• Communicated with variety of audiences in business and technical terminology.
• Participated in the Sprint Kickoff, Spring Planning, Demo & Reflection meetings; as well as the daily standups.
• Participated in a collaborative work environment including Sprint Kickoffs, Daily Standups and Reflection meetings.
• Delivered on commitments to meet the business needs; Act as the voice of the customer.
• Reviewed Sprint Reports; understood the metrics and the implications (i.e. Work Completed, Work Remaining, Burn Down, Velocity, etc).
• Maintained strong technical background in various technologies including Web, Thick Client, Tibco, ETL, Data Management and more.
• Utilized VersionOne for Agile Requirements Management tool.
• Utlized MS Office including PowerPoint, Visio & Excel and SharePoint User collaboration

Confidential, Bloomington, MN

Senior Business Analyst (Consultant)

Responsibilities:

• Works on large complex efforts with myprime digital web strategy marketing team to enhance content, ensure compliance and add new health insurance providers.
• Management user stories and product backlog using JIRA.
• Work mainly on Medicare part D requirement and compliance including all the coverage’s for multiple of states, employers and private health plans.
• Responsible for gathering web enhancement requirements from client engagement representative for My Prime website plan, pharmacy networks, plan coverage enhancements and updates.
• Actively engaged in Kickoff, Planning, Demo and post implementation analysis sessions; as well as the daily standups.
• Participate in the daily standups session and any other activities to cultivate collaborative work environment.
• Responsible for ensuring web content compliance with Center for Medicare and Medicaid Services (CMS) URAC certifications by editing and authoring content as requested by clients.
• Plan the overall business analysis approach & activities for project work streams.
• Conduct the stakeholder analysis and identify subject matter experts needed for the work effort, how they are impacted, and what their needs and role are to effectively engage in the effort.
• Responsible for Myprime Web content enhancement, editing and authoring using Adobe Experience Manager
• Responsible for conducting UAT testing using HP Quality center post myprime web enhancement implementations.
• Assess capability gaps, determine solution options and approach, and define solution scope.
• Other duties as assigned.

Confidential, Eagan, MN

Senior Business Analyst

Responsibilities:

• Responsible for meeting with all stakeholders and application development teams to elicit application enhancement requirements.
• Responsible for the analysis, mapping, design and documenting of business system processes (AS-IS and TO-BE processes).
• Assist in identification and remediation of gaps between existing systems processes as is internally and with external applications user provisioning.
• Assist in the development, implementation and maintenance of new security processes or modifications to existing processes, policies and standards.
• Responsible for working with business in creating new business/technical roles in the IAM database
• Facilitate daily RAID calls with vendors, applications owners, operations team and the security team in resolving outstanding incidents.
• Served as SME for the creation/removal and formatting of new roles, Endpoints and Entitlements within the IAM database
• Worked to ensure synchronization of roles and requests/incidents between the ServiceNow and the IAM database.
• Review and documents roles entitlements and associated access privileges.
• Identify role based access controls, associated entitlement and endpoints
• Conduct and assist the review of user access privileges and entitlement and remediate as necessary
• Review and update operational, compliance, regulatory, and control documentation.
• Assist with maintaining operational security through reporting and communication of security breaches.
• Assist with implementing enhancement of the IAM database, such as automation of manual activities.

Confidential, Golden Valley, MN

Senior Business Analyst

Responsibilities:

• Gathered requirements and configured application profiles within the access provisioning tools based on requirements.
• Worked closely with Information Risk Management (IRM), regulatory audit and compliance for industry, state and Federal government agencies.
• Responsible for translating requirements, creating user stories and maintaining requirement documents backlogs and artifacts in SharePoint.
• Responsible for decomposing high-level business requirements into technical requirement consumable by development teams.
• Responsible for deployment prioritization and review, remediation of constraints and mitigation of risks.
• Worked closely with technical teams to identity technical constraints and propose alternate solutions.
• Continuously communicated with different business executive audiences and vendors by delivering on commitments and acting as liaison for the end users and customers.
• Responsible for gathering the requirement for decommissioning the legacy application (SATS) and the subsequent data and user migration to the new application (Secure).
• Served as a Subject Matter Expert (SME) for application security access provisioning solutions and audit compliance.
• Conducted JAD session and Project scope definitions to all relevant business teams with the goal of securing the buy-in of all key partners.
• Responsible for maintaining management expectations of product owners and vendors.
• Define projects timelines, delivery dates, identify constraints and escalations as necessary.
• Provide ongoing project status reports to stakeholders, PM’s and other senior management.
• Worked and collaborated with business and development teams on HP service manager for incident management and Application Life Cycle Management (ALM)
• Provided application profile maintenance and support for the life of applications within the provisioning systems.
• Set up and managed automated as well as manual provisioning workflows.
• Created accounts with appropriate setting, user ID and roles
• Provided application provisioning administration training to Business/IT users.
• Used the provisioning system to process security access and granting and modifying or revoking access to various applications
• Coordinated user acceptance testing (UAT) for provisioning system application development and the subsequent sign-offs.
• Established and managed overall project plans for small to medium size efforts.

Confidential

Sr. IT Business Analyst (Consultant)

Responsibilities:

• Developed and drive requirements for process or system solutions which may span multiple business functions by partnering with business stakeholders and IT experts.
• Leveraged multiple requirements gathering methodologies (and tools) to identify business, process and technical requirements.
• Documented requirements to ensure trace-ability to aid in quality management.
• Served as a liaison between the business teams and the technical teams.
• Accomplished this through developing a good understanding of the major business flows, functions and processes.
• Understood the high-level technical capabilities of the Information Technology team, systems and applications.
• Recommended options to satisfy business needs with consideration of realistically deliverable solutions.
• Served in the capacity of a project manager for small to medium sized projects, with the expectation of driving initiatives to successful outcomes (on time, within budget and delivering full scope).
• Be a key leader within the Information Technology team that will provide communications throughout the business areas.

Confidential

Claims Adjudication Business Analyst Consultant

Responsibilities:

• Evaluate business requirements and prepare the detailed functional and technical specifications that follow project guidelines
• Utilized requirement management best practices by interviewing stakeholders to elicit and document business needs for integration and modifications to the core claims adjudication application and systems.
• Worked closely with Developers and Quality Assurance Analysts to ensure requirements and design are completely understood
• Communicated design to all stakeholders and varying levels of the organization
• Act as the liaison between Business and Systems Analysts, Developers and project management groups
• Present and evaluate design solutions objectively and facilitate conflict resolution
• Work closely with business teams to strategize solutions that support long term business objectives
• Ensure IT deliverables align with business requirements with measurable results
• Work with client SMEs and technical contacts to elicit business requirements, including non-functional requirements
• Develop appropriate solution options within the bounds of business requirements and available technologies
• Collaborate with QA team to ensure testing efforts align with system deliveries and business processes
• Lead and mentor other Systems Analysts
• Recommend process improvements to prevent quality issues
• Consult with business and system analysts on designing to prevent quality issues
• Provide direction and support to other team members working on analysis efforts