SYNOPSIS:

A Senior Business System, Management and Program Analyst with 10 years of successful track record in managing, directing, and improving system-wide effectiveness in areas of enterprise PeopleSoft Human Capital Management. Recently served in a Quality Assurance and Program Management capacity for the District of Columbia government Office of the Chief Financial Officer. A Subject Matter Expert and Change Management agent for PeopleSoft HR / Payroll implementations and production Help Desk support environments. A proven PeopleSoft System Administrator with hands-on involvement in successful Organizational Change Management and Training Development for both private and public sectors. A self-starter and a candidate for International Public Management Association Certified Professional IPMA-CP , highly proficient in requirements gathering, business process improvement, high volume data analysis, reconciliation, and financial reporting to enrich the bottom line for any organization.

AREAS OF EXPERTISE:

PeopleSoft SME: HRIS/HRMS, Employee Electronic Applications, Federal HRMS Confidential Payroll, Time Labor, Time Attendance, Payroll Leave Administrations, Performance Management, Talent Acquisition Management, Organizational Change Management, Training Development, Business Process Improvement, Reporting Metrics, Payroll Securities, Core HR / Benefit Admin, Tier II / III Production Help Desk Support Quality Assurance methodologies

PROVEN 10 YEARS TRACK RECORD:

• Top Individual Contributor Directly saved up to 1M dollars for a 2B publicly traded company 2001-2006
• Designed, re-engineered workflow and directed the DC Library HR / Payroll Help Desk Support program with 26 field offices to include issues tracking SLAs with turn-around time of 24 hours - problem resolution improved 300 2007
• Successfully implemented DC Public Library Employee Manager Self Service modules w/ eApp components 2008
• Successfully delivered and coordinated Performance Management Go-Live for DC Public Library, standardized HRIS reporting metrics, oversee the accuracy of the agency's PeopleSoft HRMS Time Attendance system, and completed IPMA-HR course successfully passed examination to be certified IPMA-HR professional 2009
• Successfully coordinated PeopleSoft 9.0 upgrade to include Talent Acquisition Management Absence Management for the Library workforce successfully piloted TAM's new functionalities into the Library's new hires program 2010
• Successfully updated DC Public Library Career web page and redesigned the HR/Payroll intranet page to include new contents and functionalities with robust and relevant information for the agency- users increased 500 2011
• Standardized OPRS Payroll reporting, and identified 500K of overpayments to be recovered for the District 2012

WORK EXPERIENCE:

Confidential

• Developed, reviewed, analyzed and/or evaluated OPRS activities and programs as it relates to PeopleSoft Payroll
• Advised senior management and assisted the Director and Deputy Director in making decisions and in defining and/or developing payroll policies and programs for the District of Columbia Government
• Responsible for planning, operating, supervising and monitoring OPRS quality control efforts and trends as it relates to PeopleSoft Payroll, Time Labor user role security, reporting, and trouble-shooting all system issues
• Provided governance over projects to ensure OPRS's program structure, processes, and procedures are adequately maintained, represented, and/or implemented planned, developed, and initiated redesign of payroll operations and changes to payroll business process to meet OPRS's Payroll objectives and compliance
• Served as OPRS Liaison between District agencies and with the PeopleSoft Support division of the Office of the Chief Technology Officer to develop, configure, and maintain new and existing PeopleSoft Earnings and Time Reporting Codes, Special Accumulators, Accrual and tracking mechanisms
• Supervised and effectively managed 1 Payroll Security Analyst and 2 Payroll Security Technicians assigned and reviewed tasks monitored the efficiency of the OPRS's Time and Labor Security Help Desk to ensure all tickets were being resolved timely and accurately within the Payroll Security Reporting Unit
• Managed the OPRS intranet to include creating, updating, and posting of relevant Payroll related contents such as: SOPs, Job Aides, MSS/ESS end-users references, and monthly payroll newsletter for the city workforce
• Administered the PeopleSoft Payroll and Time Labor training program for new and existing District employees
• Overall directly responsible for informing and advising Director of any significant adjustment to the PeopleSoft HCM system due to upgrade/s that may impact OPRS's capacity to pay District employees timely and accurately

Confidential

• Provided project management, policy development, planning, implementation and evaluation support for the agency's Human Capital program successfully transitioned the Library workforce to an on-line environment
• Designated Quality Assurance Officer for City-wide PeopleSoft initiatives for the Library to include: Performance Management, Time Attendance, Employee Electronic Applications, Benefit and Leave Administrations, and Talent Acquisition Management via Employee Self Service and Manager Self Service
• Served as the HRIS manager for all agency organizational reporting, financial and budgetary reports, and metrics required by the Board of Directors and the City Council for strategic, business, and operational planning purposes
• Functioned as the HRMS manager ensuring data integrity of HR Personnel Action Requests PAR to be processed timely, accurately, and potential issues resolved- monitor and audit all transactions processed weekly
• Designed, implemented, and directed the HR/Payroll Help Desk support system with SLAs and managing complex issues assigned tickets to 2 HR Assistants and 3 HR Specialists 100 tickets resolved to date
• Directly involved in all aspects of Performance Management and Talent Acquisition Management which include planning, implementing, and system support 100 management participation rate to date

Confidential

• Part of OCM team charged with training support for the City's PeopleSoft Payroll Go-Live
• Developed Payroll Job Aides and Standard Operating Procedure manual incorporated tips tricks for users
• Provided Tier 2 support and trouble shooting for Payroll and HRMS securities Users errors decreased 100
• Served as Lead Trainer and POC for 85 Timekeepers/Approvers at the University of District of Columbia
• Organized and facilitated T L re-fresher courses for the DC Public Library workforce, and trained over 500 users

Confidential

• Lead Trainer and SME in the deployment of company-wide PeopleSoft Payroll and Time Labor modules
• Trained over 500 HR/Payroll professionals using PeopleSoft North American Payroll
• Successful Go-Live of T L Manager and Employee Self Service modules
• Ensured successful on-site training the trainers user errors decreased by 80

Confidential

• Audited company- wide PeopleSoft HRMS activities to ensure data accuracy on a daily basis
• Effectively created and implemented HR/Payroll issue tracking methodologies for 15 corporate HRIS and Payroll Specialists - reduced company-wide user errors by 80 , and approx. 250K is saved per year due to less errors
• Provided training and support to field HR Generalists 100 increase in the overall efficiency of daily HR transactional processing and system integrity from approximately 85 field HR offices
• Successfully trained over 500 HR professionals in the PeopleSoft HRMS environment

Confidential

• Standardized processing workflow for the AP Retail team error decreased 80
• Lead support for vendors and field decreased outstanding call tickets by 90
• Reconciled and claimed over 500K in credits due to the company