OBJECTIVE:

• To take a challenging role on business operations as Business Analyst and give an efficient and effective solution that would help the organization to achieve the best solution in business which would increase its productivity in market.

SUMMARY

• 7 years of experience in Information Technology Industry as business analyst in Retail, E - commerce domains.
• Managed program and project efforts for Mortgage and E-Commerce, POS, Supply Chain, EPT, XML, CMS, and Web based applications, business strategy and web site content.
• Worked in managing requirements from project inception through execution.
• Proficient in all phases of Software Development Life Cycle (SDLC).
• Extensive experience in writing Business Requirement Document (BRD), and System Requirement Specification (SRS). knowledge of system development life cycle and implementation methodologies, web applications and PLM
• Performed User Acceptance Testing (UAT) to ensure standard and proper functionality implementation.
• Excellent understanding of Business Requirements Gathering, Translating Requirements into Specifications and Application Design.
• Worked on Warehouse Management System (WMS).
• Thorough knowledge in writing User stories, creating UML Modeling, Use Cases, State Chart Diagram, Deployment Diagram, Class Diagram, and Component Diagram.
• Proficient at drawing Business Process Diagram, Workflow Diagram.
• Experienced in conducting JAD sessions meeting reviews and walkthroughs.
• Created and modified workflows using Workflow Handlers for Document Control to map the business processes of Agile PLM
• Proficient in both Manual and Automated Testing Tools such as SoapUI, QTP, Load Runner.
• Re-designed Data Security Model in Agile PLM
• Data Warehouse, Data Modeling based on client requirement using Erwin also maintenance for ETL (Extract, transform and Load)
• Experienced in using SQL queries for data extraction and back-end testing.
• Experienced in conducting User Acceptance Testing (UAT), SWOT analysis, and GAP Analysis.
• Experienced in creating Test Cases, Test Plan, and Test Data. Performed User Acceptance Testing (UAT) working with team members.
• Adept in multi-tasking and handling multiple tasks/projects at the same time.
• Skilled in leading teams of diverse backgrounds to make sound business decisions based on analyses of short and long-term business needs.
• Created and maintained assembly and test procedures (SOP's), also write and implemented ECO's using Agile PLM
• Expertise in Manual and Automated Testing using SoapUI, Selenium, Load Runner, and UFT/ QTP.
• Knowledge of Quality and Risk management concepts like risk management, mitigation and contingency planning.
• Excellent communication, presentation, client interaction and problem-solving skills.
• Experience in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis and ROI analysis.
• Served as part of the software vendor selection of the replacement of the Warehouse Management System (WMS) as well as a part of small projects and enhancement in the Merchandising and Supply Chain departments. The WMS would allow the business to operate efficiently and in real time while benefiting transparency of all distribution centers
• Working experience with SAP environment, E-Log, WMS and other warehouse management system.
• Created documents for validation and verification against business unit requirements.
• Expertise in UML implementing use case model, analysis model, design model, implementation model, use case diagrams, behavior diagrams and class diagram.
• Experience in creating and maintaining the requirement traceability matrix (RTM) & software requirement specifications (SRS). Created milestones which clearly defined the goals and able to track progress of projects using RUP methodologies.
• Hands on experience in MSP.
• Worked with test teams to develop test scripts and ensure the testing results correspond to the business expectations.
• Strong experience in developing test plans, build test conditions and test cases, creating test data, analyzing bugs, interacting with development team members to fix defects.
• Strong knowledge of business intelligence, data warehousing & business architecture.

TECHNICAL SKILLS

UML and Modeling Tools: MS Visio, Enterprise Architecture, ERWIN, Balsamiq

Requirement Management Tools: IBM Doors, JIRA, RALLY, VersionOne, Sharepoint, Microsoft Word, HP ALM

Testing Management Tools: HP ALM, TFS, IBM Clearquest, Bugzilla, SOAPUI

Database: Oracle, MS SQL Server, MS Access, WMS

Other Tools: Notepad ++, Filezilla, WinScp, Putty, Synchrony, Autosys, MS Project, Toad

PROFESSIONAL EXPERIENCE

Confidential, Mooresville, North Carolina

Business Analyst

Responsibilities:

• Experience working with stakeholders to define requirements and business processes.
• Worked collaboratively and effectively with cross functional teams.
• Participated in scrum ceremony (Daily stand-up, Sprint Planning, Sprint Review, Sprint Retrospective and Backlog Grooming).
• Created features based on project inception output and dividing into the user story.
• Created user stories, user acceptance criteria, epics, process maps, data mapping, and formal requirement documentation.
• Closely interacted with designers and software developers to understand application functionality and navigational flow and keep them updated about business user’s requirements.
• Communicate with agile delivery teams, operations teams, and multiple stakeholders across project.
• Analyze and make recommendations to improve the technical solutions
• Ensure and assist in achieving and meeting project deadlines and schedules.
• Capture and record meeting notes and ensure action items are completed promptly.
• Provided the status reporting of team activities against the program plan or schedule to the project manager
• Coordinated with the developers on defect status on regular basis.
• Partner with development team members to understand opportunities and limitations of solutions being implemented.
• Ensured that the deliverables were prepared to satisfy the project requirements, cost and schedule
• Arranged weekly team meeting to assign testing tasks and acquisition of status reports from individual team members.
• Worked with JIRA to keep track of defects and cards.
• Expertise using Visio, Word, Excel, PowerPoint.
• Provided status reports on weekly basis to the project manager.

Confidential

Business Analyst/Systems Analyst

Responsibilities:

• Experience working with development team and writing functional specification for new development and system enhancements.
• Experience with formal project management practices.
• Expertise and experience with applications such as Order Manager, Warehouse Management System.
• Knowledge of formal system development of current information system technologies such as client/server, relational databases, web-based systems, and object-oriented design.
• Closely interacted with designers and software developers to understand application functionality and navigational flow and keep them updated about business user’s requirements.
• Provided the status reporting of team activities against the program plan or schedule to the project manager
• Coordinated and verified successful completion of UAT for the program and provided end user training.
• End to End testing of application functionality.
• Coordinated with the developers on defect status on regular basis.
• Ensured that the deliverables were prepared to satisfy the project requirements, cost and schedule
• Arranged weekly team meeting to assign testing tasks and acquisition of status reports from individual team members.
• Developed and managed the formal Agile Methodology which includes Configuration Management, and application like Rally.
• Worked extensively on Business Requirements, Functional Specification, Data-Integration, Data Mapping, and Data Warehouse access using SQL and Crystal Reports, ETL process, use cases modeling (UML) using MS Office (Word, Excel, Access, Visio) and dashboards.
• Worked with team members to execute various functional and performance test cases
• Provided status reports on weekly basis to the project manager.
• Performed AD Hoc testing to ensure major and basic functionalities of the application are working after installation of every build.
• Monitored the defect life cycle and re-tested defects and documented results through regression test cases.
• Worked on WMS as part of Order management and supporting go live.

Confidential, Bentonville Arkansas

Business Analyst/Systems Analyst

Responsibilities:

• Worked closely with technology and business user staff to complete workflow improvement and document functional specifications for systems
• Served as a liaison between the Business and Technology Department. Enhanced communication lines between executives, managers, and peers.
• Involved in requirements gathering and system analysis through RUP of an online portal to provide visibility to corporate customers.
• Maintaining development, test and production Agile PLM Environments
• Developing Use Case Models, Entity Relationship Diagrams (ERD), Activity Diagrams, State Diagrams and Data Flow Diagrams (DFD).
• Tested the properties of the tables using table checkpoints using HP QTP/ UFT and created page checkpoints to test the properties and contents of the web page using HP QTP/ UFT.
• Gathered requirements for the integration of POSsystem with the supply chain system.
• Conducted weekly meetings for deciding the Policies and Procedures to be followed while constructing new sites.
• Experienced in preparing the Test Execution reports using the HP ALM/QC
• Experienced in logging defects and assigning the criticality of Defects, Root Cause in HP ALM/ QC.
• Analysis, and Bug Verification using HP ALM/QC.
• Gathered requirements for the integration of POS system with the supply chain system
• Prepared interview questionnaires for the clients to gather requirements and prepared Functional Specifications and User Requirements.
• Worked on Warehouse Management System(WMS)Devices Testing to test the Package Tracking.
• Worked on testing and reconciliation of files that comes from Warehouse management system (WMS) as B2B nod on order transactions.
• Conducted and coordinated integration and User Acceptance Testing (UAT) prior to the release of new data feeds into production.
• Prepared Use Case Models based on Business Requirement documentation gathered through interaction with users.
• Conducted JAD sessions with supply chain management and development team to brainstorm Point of Sale (POS) and Inventory and Order Management System (IOMS).
• Maintaining development, test and production ORACLE Agile PLM Environments
• Prepared Flow Diagrams, Sequential Diagrams in MS Visio.
• Lead multiple project teams of technical professionals through all phases of the SDLC using technologies including Oracle, Data Stage, Data Warehousing.
• Performed extensive data modelling to differentiate between the OLTP and Data Warehouse data models
• Conducted JAD Sessions for understanding the workflow.
• Used DOORS for writing business requirements and functional specs.
• Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel
• Analyzed test planning data using reports and graphs generated in Quality Center
• Worked extensively on WMS as part of Inventory, operations and operations management.
• Assisted in refinement of development methodology and in corporate emerging standards and improvements in the industry.

Confidential, Austin, TX

Business Analyst

Responsibilities:

• Managing the project using the Agile Method of project development.
• Interacted with business users, analysts and technical staff to gather additional information of the requirements to map the functional requirements into the technical specifications and create reports to meet those needs.
• Product creation and supply chain groups worked together to address critical dependencies between processes like demand, supply, tooling and warehousing.
• Wrote full functional and technical specifications and communicated requirements to development teams.
• Participated in the business process and workflow, interacting with technical and non-technical staff to articulate technical concepts.
• Coordinated and led UAT in terms of planning as well as testing during the upgrade.
• Involved in designing and developing Data Models and Data Marts that support the Business Intelligence Data Warehouse.
• Provided ad-hoc analysis to facilitate management and business decision-making
• Extracted data from existing data stores.
• Utilized QC/ ALM as defect tracking tool on the project.
• Extensively involved in testing the application, which was executed in two phases. Initial testing was conducted manually by using QC and later phase was executed using UFT/ QTP and Selenium.
• Executed GUI Testing by using UFT/ QTP.
• Analyzed requests and provided appropriate feedback to ensure that the information being requested and provided make sense in the context of what is being asked.
• Created data structures by using SQL in Teradata.
• Work with configuration team on SAP SD, SAP WMS and other third party logistic application such as log net system and LMX System.
• Involved in Requirement gathering session for Different modules of Trade Stone MLM (Merchandising Lifecycle Management) like PLM for Retail, Order Management, and Supplier Management.
• Created and modified workflows using Workflow Handlers for Document Control to map the business processes of Agile PLM
• Re-designed Data Security Model in Agile PLM
• Developed test cases, scripts for the core modules like price look up, manual sticker, mark down and re-ticketing.
• The Supply Chain scope includes the entire supply chain from production order to shipping & delivery and order management.
• Developed SQLs for Implementing Scrum development methodology
• Help end users in creating User Stories
• Work on the WMS production rollout and update in the Quality Center (QC)
• Serve as a liaison between the Subject Matter Experts and developers (Java, EJB environment)
• Interacted with business heads to finalize the Business Requirements for the Auto rating application.
• Create interactive simulation for end users using real time data.
• Coordinated UAT sign-off and implementation with IT service providers and business partners.
• Closely interacted with designers and software developers to understand application functionality and navigational flow and keep them updated about business user’s requirements.
• Developed and managed the formal Agile Methodology which includes Configuration Management, Requirements Management, and Agile Manifesto.
• Strong experience with Business Process/Workflow automation, Business Process/workflow modeling methods, Business Process Redesign & Process Improvements like UML, Riva, BPMN, Lean Six Sigma, SOA, Enterprise Architecture Design, and CMMI.
• Interacted with group to facilitate for timely and effective requirement translation.
• Developed Use Case stories, business flow diagrams, Activity diagrams so that developers and other stakeholders can understand the business process.
• Worked on WMS as part of Order management and supporting go live.
• Worked closely with the Enterprise Data Warehouse team and Business Intelligence Architecture team to understand repository objects that support the business requirement and process.
• Created and maintained a project schedule using MS Project showing all the deliverables target dates.
• Support for a major effort to improve the Warehouse Management System (WMS) capabilities of Supply Chain.
• Developed detailed BRDs and FRDs using various modeling tools and developed databases based on the system model following the techniques in Agile.
• Created and maintained complete development plans that included functional specifications, requirements engineering, Use Case modeling, risks assessment, internal and external workflow.
• Used MS power point presentations for conducting the JAD sessions with the stakeholders.
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Involved in gathering, documenting and verifying business requirements.
• Worked closely with stakeholders and SMEs for requirements gathering
• Identified end-to-end requirements for all systems and business units that may be impacted by the project.
• Translated user requirements into business requirements that are testable and traceable through business and functional requirements and/or workflow changes.
• Defined the timeline for gathering business requirements.
• Conducted brainstorming sessions with the business users and SMEs to elicit requirements and worked with business analyst in the creation of, BRD, Functional and Non-Functional requirements documents taking into consideration Supply chain process in SAP business One.
• Performed Security Testing in QTP using Positive and Negative Testing to ensure appropriate user authentication
• Used Recovery Scenario Manager in QTP to handle exceptions.
• Worked closely with the User Acceptance Test Coordinator, Project Manager and Business System Analysts to understand business processes and developed concrete UAT cases.
• Formed advanced SQL Queries and used Microsoft Excel to investigate data issues in the Data Warehouse and worked with the Users and Technology Team to formulate a solution to resolve the issue.
• Facilitated JAD sessions to collect requirements from system users and prepared business requirement that provided appropriate scope of work for technical team to develop prototype and overall system.
• Utilized QC/ ALM as defect tracking tool on the project.
• Helped in writing test plans and test cases based on the business requirements which involved market risk analysis and risk management such as continuous time finance & asset pricing, structured products, documentation, value at risk, risk & return optimization.
• Worked with customer’s internal business processes and developed detailed analysis of how to effectively deploy Point of Sales throughout the enterprise environment.
• Managed orders by customer for specific ship window requirements using the OracleWMSsystem.
• Researched on POS recent technologies, registers as virtual computers, sometimes using touch screens. They will connect to a server, often referred to as a "store controller" or a "central control unit”. Printers and monitors are also on the network. Additionally, remote servers will connect to store networks and monitor sales and other store data.
• Coordinated with QA team for the design and execution of test plans to ensure that business and functional specifications are tested and fulfilled and monitored UAT.
• Collected and managed requirements to develop efficient POS.
• Maintained Traceability matrix for supply chain business requirements, functional requirements to ensure that the client’s expectations were met.
• Working with the Product Development team, Marketing teams, and Agents to learn the functionality and scope of the application(WMS)
• Worked extensively on Business Requirements, Functional Specification, Data-Integration, Data Mapping, and Data Warehouse access using SQL and Crystal Reports, ETL process, use cases modeling (UML) using MS Office (Word, Excel, Access, Visio) and dashboards
• Developed requirements integrating diagrams and designed the testing process flows.
• Followed the RUP methodology for the entire SDLC.
• Established and maintained traceability matrix until business requirements were signed off.
• Conducted walkthrough and lead work sessions.
• Coordinated and facilitated the execution of User Acceptance testing.
• Performed training for end users.

Confidential, Dallas, TX

Jr. Business Analyst

Responsibilities:

• Interacted with the business to gather requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Identified, researched, investigated, analyzed defined opportunities for business process improvement, documented business processes and initiated efforts to make improvements.
• Formed advanced SQL Queries and used Microsoft Excel to investigate data issues in the Data Warehouse and worked with the Users and Technology Team to formulate a solution to resolve the issue.
• Worked on WMS using 3PL Central.
• Participated as part of the Supply Chain, Merchandising, & Warehouse Committee to present monthly releases based on ITIL process.
• Implemented SOAP based Web Services to provide some functionality for the third-party clients.
• Worked with teams and business partners to identify practical solutions through existing and/or new business systems technology, responsible for the administration and ongoing support of the application in cooperation with the business and areas of IT.
• Worked closely with the User Acceptance Test Coordinator, Project Manager and Business System Analysts to understand business processes and developed concrete UAT cases.
• Coordinate and conducted regular team meetings to facilitate team goals and develop vision and strategy for building the Data Integration/Data Warehouse team.
• Test Plans (UAT) & testing the reports before the releases.
• Managed orders by customer for specific ship window requirements using the OracleWMSsystem.