Project Manager Resume Profile

Summary

Cost Management Business Writing Operations Project Management
International Business Information Services Client Relations Sales Development Organizational Skills Negotiations Event Planning Procurement Vendor Management Marketing Strategies

Professional Experience

Confidential

Business Analyst

Responsible for the overall accuracy of 10M/mo worth of external network cost through validation, research, cost analysis, and dispute management and resolution, resulting in direct positive impact to P L via cost savings of over 700K.
Properly allocated cost through different internal entities and projects on a monthly basis, resulting in improved cost transparency of contracts. This allowed internal entities and Contract Managers a better view of actual contract profitability.
Acted as a point of contact between Contract Managers, Account Managers, Project Managers and external suppliers. Recognized for excellent support by winning BT Team Spirit award.
Streamlined existing process with external suppliers by establishing weekly meetings, better tracking of issues and dispute timelines.
Created management reporting on an ad hoc basis.

Confidential

Consultant

Created overall initial business plan in the set-up of a Holistic wellness center, which includes but not limited to, logical details needed to start a business, short and long term marketing strategies, business growth and management of day to day operations.
Managed company presence through event planning, business seminars and community promotions.
Provided on-going billing support to ensure revenue recovery and collections.

Confidential

Consultant

Supported a 600M contract win of Global IT migration of a large pharmaceutical company into BT. Worked closely with the customer and BT's Program Management team to gather, analyze and create operational documents for 70 global sites.
Presented findings to BT teams that will manage the day to day operations.
Coordinated transition of service delivery into the new Network Operations Center NOC with on time cutover within 6 months.

Confidential

Project Manager

Established processes and procedures for the exhibitor site activations, through collaborations with team leads of various internal teams.
Managed and coordinated end to end work streams to maximize organizational performance within Service Delivery Group, resulting in overall increase in accuracy and timeliness.
Produced high and low level Service Delivery processes.

Quality Assurance Auditor

Performed Quality Assurance order audits thus eradicating over 50 error ratio.
Provided verification for accuracy between order entry and network systems to ensure data quality is in accordance with the internal Quality Assurance defined procedures.

Service Delivery Project Manager

Managed the Service Delivery for International Private Lines IPL and Multiprotocol Label Switching MPLS service installations.
Interfaced between the customers, suppliers, and vendors.
Successfully managed the end to end process to ensure deliverables by customer commitment dates, resulting in 95 on time delivery.

Order Manager

Orchestrated the start up and development of a new business function Cisco Inferno .
Produced over 3M sales revenues within 6 months thus wining company award Excellence in Action
Performed margin analysis, order expedites, billing verifications and escalations.
Developed close working relationships with the sales/account teams and vendors to achieve the objectives for a successful and timely delivery.