Functional Analyst Resume Profile

PROFESSIONAL PROFILE

Highly motivated self-starting professional with 19 years of Benefits related experience and 12 years of experience with PeopleSoft HCM Application - HR, Base Benefits, Benefits Administration, Payroll Interface, North American Payroll and CRM Helpdesk
Extensive production support, end-user functional support, system administration and troubleshooting experience
Ability to work closely with the technical team and to resolve issues as well as develop new solutions
Functional expertise to setup/update configuration tables in PeopleSoft HR, Base Benefits, Benefits Administration, North American Payroll, Payroll interface and Helpdesk
Extremely customer service oriented with a proven ability to deliver innovative and quality solutions and work in a team environment
Excellent communication skills, with an ability to convey technical concepts to end-users
Analytical approach to clearly present recommendations and solutions to meet business requirements to management

PROFESSIONAL EXPERIENCE

Confidential

Senior Functional Analyst, HR Systems

Delivered PeopleSoft 9.1 HCM functional and technical support to business Benefits, HR and Payroll . Worked with the business and vendors to deliver cost effective solutions to drive process efficiencies.
Assisted with PeopleSoft HCM upgrade project from 8.8 to 9.1
Managed transition to offshore development team Cognizant
Delivered support for PeopleSoft 9.1 HCM Application HR, Benefits Administration and Payroll Interface
Lead on annual Open Enrollment support project
Lead on Payroll Interface support
Established/managed automated interfaces with CIGNA, Benefit Concepts COBRA and FSA , MetLife Life Insurance, Home, Pet and Auto , EYEMED and Fidelity
Managed support for interfaces to third party systems Concur, eTime, ADP, SAP, Egencia, Success Factors, eLLIE, Lotus Notes
Established SFTP process for the business
Lead support eBen self-service application
Lead on Benefits Payroll Interface configuration for Company restructure

Confidential

Senior Benefits Administration Lead Functional Analyst

Supported all benefits related initiatives. Performed the lead role for the GHRIS Global Human Resource System team in implementing the CRM HelpDesk solution. Collaborated with my GHRIS, HR and Payroll colleagues to deliver a number of Company initiatives. Worked closely with our business partner ATOS Origin to develop a number of interfaces and reports to support the Company processes.
GHRIS Global Human Resource Information Systems Benefits lead on transition from PeopleSoft to SAP
Performed all set up configuration for Benefits Administration Base Benefits
Backup support for North American Payroll and Payroll Interface
Benefits lead on three company divestitures
GHRIS team lead on Annual Open Enrollment project
Processed the Businesses initial and ongoing Web Based Open Enrollment since 2006
GHRIS lead on PeopleSoft CRM Helpdesk implementation
Provided support for 60 Benefit Interfaces both internal and external to multiple Vendors Fidelity, Metlife, United Health Care, Caremark etc.
GHRIS Benefits Lead in deploying Canadian and Michigan Divisions onto the PeopleSoft Platform
Supported Base Benefits/Benefits Administration and Helpdesk application
Supported eBen ePay self-service applications
Assisted in PeopleSoft upgrade from 7.5 to 8.8 2004

Confidential

Functional Systems Analyst

Provided the Company with functional support for the PeopleSoft 8.0 HCM Application. Worked with the technical team members to deliver automated interface processing.
PeopleSoft version 8.0 liaison between users and Technical team
Represent HRIS team on Project Teams
Perform table set up for Benefit Plans
Worked with medical vendors to establish 8 functioning interfaces
Support Benefit representatives with functional systems issues

Confidential

Communication of Medical Benefits
Assisted retirees with Pension, Medical and Life Insurance claims and inquiries. Maintained database set up for retiree records.
Medical Plans Answer questions regarding both under age 65 and
Medicare Supplement
Update medical changes through network link that updates vendo system
COBRA Continuation of medical benefits
Calculation of Pension Benefits
Variable
Early Retirement Level Income
Disability
Lump Sum
Joint Survivor Option
Life Only benefit
Respond to telephone and written inquiries from active employees, retirees, legal representatives, etc
Process Life Insurance Claims
Term Paid Up Policies
Familiar with Assignments and Small Estate affidavits, etc
Calculation of ESOP Employee Stock Ownership Program Retiree Medical Contribution
Assist Company Benefit Representatives