SUMMARY

Program Management, Business Analyst, and Operations Executive with 16 years of program management, solution architecture, and operational/management consulting experience. A proactive proponent of technology, process, and communications as a means to efficient and effective operations who understands how to analyze its benefits, justify & finance its costs, and implement & manage its solutions.
Hands-on leadership skills and broad experience coupled with a commitment to simplicity and candor to manage 100+ enterprise-wide and/or mission critical engagements across the public sector and industry, both nationally and internationally.
Holds a current Top Secret/SCI, Yankee White (PSD) clearance and has been read in to Special Access Programs (SAP).

Demonstrated expertise in:

• Portfolio, Program, & Project Management
• Systems Development Life Cycle (SDLC)
• Solution Design, Architecture, & Configuration
• Requirements Analysis & Definition
• Relationship Management
• Agile Organization Development
• Strategic Business Planning
• Team Leadership and Development
• Emerging Trends & Product/Service Prioritization
• Continuous Improvement & Succession Planning

PROFESSIONAL EXPERIENCE

Confidential, Pittsburgh, PA (residing in Tampa, FL) 2011 to Current
Director of Special Projects

Responsible for the strategic assessment and continuous improvement of Product Development operations (80-120 resources); Current State versus Future State assessment, Gap Analysis, Team Building, and Execution in line with world-class development and management practices. Serves as a Subject Matter Expert (SME) guiding the organization toward greater productivity, quality, satisfaction (employee and customers) while reducing waste and cost through a more agile approach coupled with existing assets & investments.

Confidential, Alexandria, VA 2008 to 2011
Managing Director

Responsible for operations focused on the delivery of software and consulting service solutions to the DoD (primarily to the collaborative resource, mission, and learning management needs of localized human resources within USSOCOM (or its' sub-components)). Program & Project Management centered around core competencies and tacit knowledge in Mission Readiness, C2 (Command and Control), Learning Management, and other DoD enterprise business/mission functionality to offer a COTS (Commercial Off-The-Shelf), SaaS, and/or on-premise solution catering to enhanced operational effectiveness in support of missions in high-tempo, zero-fail environments.

• Led the formal adoption of the Agile/Scrum development and delivery methodology (coupled with attributes of other best practices from PMI, CMMI, Six Sigma, MSF, etc.) throughout the organization resulting in +40% increase in productivity while simultaneously providing significant resource savings.
• Created and cultivated an environment of empowerment, responsibility, and collaboration; instigated and invested in the continuous development of the organization's Communication and Leadership development & Talent Acquisition and Retention; Introduced and/or facilitated the use of numerous SaaS/Cloud solutions and the outsourcing of non-essential functions.
• Achieved industry leading customer and employee satisfaction ratings; Administered all customer contracts consistent with FAR/DFAR and was responsible for positioning the organization in terms of Succession Planning, Mergers and Acquisitions, and Strategic Partnerships.

Confidential, Alexandria, VA, 2007 to 2008
Division Manager - Microsoft Dynamics

• Created and managed a new division focused on providing Microsoft software solutions and the applicable subject matter expertise to both Government and Commercial sectors.
• Formalized the implementation and adoption of best practices and standards inherent to solution adoption, integration with existing infrastructure, delivery execution, configuration management, service level agreements (SLAs) and all aspects of the Systems Development Life Cycle (SDLC).
• Responsible for the Program/Project Management across the Microsoft Dynamics Division.
• Led the CMMI appraisal initiative as a Certified CMMI Appraisal Team member.
• Led continuous improvement of the Employee Performance Management, Talent Acquisition, Service Delivery, Business Development & Marketing functions, while overseeing Proposal/Contract Development & Negotiations.

Confidential, Tampa, FL, 2006-2007
Director

• Responsible for the delivery of xRM, ERP, BI and related solutions and consulting services.
• Led service delivery team that delivered the Proof of Concept and ultimately delivered the (then) largest Microsoft Dynamics enterprise solution (7,000+ seats); Worked with other industry subject matter experts (software, hardware, network, and related technologies) to determine and meet performance, security, & configuration requirements as well as solution delivery & assurance expectations. Incorporated new federation, and virtualization techniques that helped to establish new standards for enterprise class customers.
• Program Manager responsible for project planning and solution delivery for organizations catering to Research and Development in the pharmaceutical and broadcast media industries.

Confidential, Tampa, FL 1995-1997 & 2001-2005
Director

• Responsible for Practice Management focusing on best practices and exploiting xRM, ERP, Enterprise Project Management, Enterprise Content Management, and Management Consulting opportunities as well as Business Process Improvement (internal and external).
• Program Manager & Design Architect for Key Accounts. Two examples:
• Managed a program team of 55+ people across 38 projects over 3.5 years with a collective payback measured in the billions of dollars and helped to revolutionize the business aviation industry.
• Managed a program team of 35+ people catering to the process improvement, compliance, and implementation of a new ERP solution catering to a financial services firm with $29B under management.

Confidential, Sydney, Australia & Tampa, FL 1997-2001
Senior Consulting Manager

• Portfolio, Program, and Project Management roles throughout the Asia Pacific, United States, and European regions. Also responsible for business development, contract management, service delivery/best practice development, and related process engineering, quality assurance and revenue generation across all product offerings (including ERP, CRM, Procurement, and EPM).
• Led the Service Delivery and Partner Development efforts for Epicor's Clientele CRM solution in the Asia Pacific region and the world-wide integration of the Clarus e-Procurement solution into Epicor's product suite.
• Development of implementation methodologies and best practices for the World Wide Professional Services organization, our partners, and delivery to our clientele.

EDUCATION/PROFESSIONAL DEVELOPMENT

• Graduate, BS in Accounting
• Certified Scrum Master (CSM)
• Project Management Professional (PMP)
• Certified Six Sigma Black Belt (CSSBB)
• Microsoft Certified Professional (MCP) (MSF and other certifications), Various dates
• Certified CMMI Appraisal Team Member (Carnegie Mellon, SEI)
• Registered Mentor in PMI's Defense, Aerospace, and Consulting SIGs (Special Interest Groups)