SUMMARY

• Result - driven IT Professional with 9+ years of strong experience with emphasis on Business Analysis & Quality Analysis using Agile, Scrum and Waterfall Test driven development methodologies.
• Effective in identifying, and transmitting the business requirements of the project into application functionality and detailed test plans.
• Proficient at all levels and stages of the software development cycle, from conception to production and maintenance.
• Highly skilled in Eliciting User Requirements, translating them into data, functional, quality, and usability requirements.
• Strong experience in requirements management, controlling change and preparing RTM (Requirement Traceability Matrix).
• Extensively experience in Business Process Models with understanding of Business Process Modeling Notations (BPMN). Well experienced in preparing Business Requirements Document (BRD), Use Case Specifications, and Functional Specifications.
• Well acquainted with Workflows and (UML) (Unified Modeling Language) diagrams such as, Use case diagrams, activity diagrams and Sequence diagrams.
• Proven track record in analysis and evaluation of Information Systems issues, analytical problem solving, decision-making and technical writing.
• Experience in end-to-end testing, UAT (User Acceptance Test) and user training for customers.
• Familiar with SOX compliance standards with good exposure to QA Principles like CMM levels and Six Sigma.
• Expert in the development of adaptable software infrastructures and frameworks designed to support transformations and growth.
• Self-motivated and objective driven, with the philosophy that “change is the only constant”.
• Multi-Tasking and Organizational Aptitudes, with proven experience in Development and Implementation of Strategies.
• Exceptional mediator between external and internal customers, capable of interpreting their needs and positions to ensure the coherence and success of the projects Proficient with tools such as MS Office, Visual Source Safe, CVS.

TECHNICAL SKILLS

Project Management Tools: MS Visio, Rational Clear Quest, MS Project

Marketing/BPM/ETL/BI: Primo Marketing Studio (AMS), IBM Data Stage, Oracle Warehouse Builder, SQL*Loader, Business Objects, Micro Strategy, SSRS, PACE

Testing tools: Quality Center, QTP, REST, SOAP UI, Selenium WebDriver/RC/IDE/GRID, TOAD Facets

Bug Tracking/Testing: Quality Center, JIRA, MS Visual Studio, Rational Quality Manager, Rational Functional Tester, Rational Performance Tester, QTP, UAT

Business Modeling: MS Visio, Rational Requisite Pro, Concept Draw Pro

Project Methodologies: Rational Unified Process (RUP), Software Development Life Cycle (SDLC), Agile (Scrum, XP), Waterfall, RAD, Six Sigma, V-Model

Databases/Web server: Oracle 10g/9i, MySQL, MS-Access, SQL

PROFESSIONAL EXPERIENCE

Confidential - Dallas, TX

Sr. Business Analyst / Scrum Master

Responsibilities:

• Effectively interacted with the client as part of the Requirements Engineering team to finalize the project scope.
• Conducted interviews with end-users to collect requirement and business process information.
• Designed and developed project document templates based on SDLC methodology.
• Participated in various stages of data and requirement analysis for project needs.
• Identified internal and external system requirements, design and configuration set-up, also created User Documentation and conducted training classes.
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.
• Worked with Subject Matter Experts (SME), project team members (business and technical), to define technology application for the business and system requirements.
• Worked with the QA Team Lead to develop QA standards and ensure compliance with all regulatory requirements.
• Performed task decomposition (WBS), delegated tasks and monitored project milestones using MS Project.
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentations.
• Developed business requirement specification documents as well as high-level project plan.
• Developed User Stories within JIRA by working closely with the Product Owner, and took the User story from story phrase to story narrative to story scope and all the way to User Story acceptance criteria.
• Conducted Sprint Planning Meeting, Sprint Review/Demo and Sprint Retrospective Meeting
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD using UML.
• Assisted the PM in performing Risk Assessment, Management and Mitigation.
• Responsible for data load reviews, analysis and verification of ETL logic design for Data Warehouse and data marts in star schema methodology with conformed dimension and fact tables.
• Responsible for maintaining and help build client relationships between the offshore team, to bridge the gap with clients, able to comfortably converse with all facets in the client’s organization.
• Assumed ownership of Use Case Diagrams, Use Case narratives and other various artifacts.
• Coordinate with developers, testers, business managers, and clients to implement the requirements and incorporated the changes as per client needs for the Regulatory purpose.
• Participated in the logical and physical design sessions, assisted and developed high and low level design documents.
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Executed Systems Integration Test Plan, including the comparison of actual results to expected results.
• Performed Integration Testing and System Testing and bug fixing.

Confidential - Norfolk, VA

Business Analyst/Scrum Master

Responsibilities:

• Worked in a Scrum Agile process, and gathered requirements from SMEs and generated reports to help the business to visualize the design.
• Worked with stakeholders and management team in gathering various requirements for the project.
• Wrote Use Cases, Use Cases designed detailed logical class and activity diagrams, other high-level process flows.
• Analyzed business requirements and segregated them into high level and low level Use Cases, Activity Diagrams, State Chart Diagrams using Rational Rose according to
• UML standard thus defining the Data Process Models.
• Performed Requirement Elicitation and Analysis and conducted C sessions for communicating with Stakeholders and Project directors during Iteration.
• Discussed requirements with other members of the team like the Application developers, Project Manager and Data Base Administrators.
• Assisted and helped on the work with the easily implementation of web services by RESTful
• Designed detailed logical class, use case, activity diagrams and other high-level process flows.
• Interacted with clients to assess needs, identify key challenges, and define project Scope and deliverables.
• Liaised with teams in Business, Team Leads and PMs in global offices for various operations.
• Interpreted customer business needs and translate them into application requirements.
• Created reports to help users track cash flows by business areas/department.
• Prioritized project efforts, develop project plans, process flows, UML Model and Use Cases.
• Maintained and update digital reports and dashboards based on client requirements.
• Identified and prepared business requirements- gap analysis.
• Reported status, milestones, and project plan tracking to project management and project owners on a weekly basis. Used MS Visio for flow-charts, process model of the application.

Confidential - Dover, NH

Business Analyst / Quality Analyst

Responsibilities:

• Worked on Projects on claim adjudication, claim processing and provider Management.
• Analyzed Business Requirements and developed Test Procedures, Test Cases using Quality Center.
• Defining and performing the Test strategies and associated scripts for the verification and validation of the application and ensuring that it meets all defined business requirements and associated functionality.
• Worked on Project Charter, BRD (Business Requirement Document), User Stories, FSD (Functional Specification Document), and Use Case document.
• Worked on designing and developing project document templates based on SDLC methodology.
• Participated in all phases of Software Development Life Cycle (Agile, SCRUM, RUP, and Iterative).
• Created test cases from the business user requirements specifications for GUI, Functionality, Security, and Boundary testing
• Executed all the test cases using the Quality Center
• Performed testing for positive and negative test cases to test the response of the system
• Conducted Functional testing, Regression testing, Integration testing to check the system is working according to the requirement specifications
• Performed Database testing, Functional testing, and Smoke testing.
• Tested the validity of the data cleaning done by the ETL by writing SQL and Scripts.
• Prepare and use test data/cases to verify accuracy and completeness of ETL programs/objects.
• Used TOAD to confirm the correctness of the data in the backend.
• Wrote SQL queries to retrieve data from data warehouse and source databases.
• Used ETL Tools to validate and compare data of source and target databases.
• Developed QTP test scripts to support regression testing
• Enhanced the test programming with conditional statements, and comments to the test scripts
• Conducted splitting of the different actions and making them reusable in QTP scripts
• Used checkpoints to verify the properties of various objects in QTP
• Used the Test Batch Runner to run several tests in succession using QTP
• Parameterized the scripts and conducted regression testing using different data from the datasheets in QTP
• Used SOAPUI for web service testing.
• User Interface testing was done to validate so that the navigation of the application properly reflects business functions and requirements, including window-to-window, screen-to-screen, image-to-image, field-to-field and use of access methods.
• Keep track of the Daily Defect Status with the help of QA Metrics and then entering them into Test Director
• Automated the daily, weekly and monthly reports by executing through CRON and sending the reports as an attachment as email to Microsoft outlook, which reduced manual intervention of using ftp.
• Participated in the meetings with the project manager, business analyst and team lead for the planning of testing schedules and prioritizing the deliverables.

Confidential - Dover, NH

Business Analyst / Quality Analyst

Responsibilities:

• Project scope was to easily enable the travel benefit program on a new card Venture which includes enrollment of card members, qualification and statement crediting, customer servicing and financial settlement and reporting.
• Worked with stakeholders and management team in gathering various requirements for the project.
• Wrote Use Cases, Use Cases designed detailed logical class and activity diagrams, other high-level process flows.
• Analyzed business requirements and segregated them into high level and low level Use Cases, Activity Diagrams, State Chart Diagrams using Rational Rose according to UML standard thus defining the Data Process Models.
• Performed Requirement Elicitation and Analysis and conducted JAD sessions for communicating with Stakeholders and Project directors during Iteration.
• Assisted in preparing User Stories in the Product Backlog after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Discussed requirements with other members of the team like the Application developers, Project Manager and Data Base Administrators.
• Assisted and helped on the work with the easily implementation of web services by RESTful
• Designed detailed logical class, use case, activity diagrams and other high-level process flows.
• Interacted with clients to assess needs, identify key challenges, and define project Scope and deliverables.
• Liaised with teams in Business, Team Leads and PMs in global offices for various operations.
• Worked in a Scrum Agile process with 2 week iterations and was involved in Sprint/Release planning.
• Participated in daily SCRUM meetings in an agile environment, retrospective meetings for issues, in corporate suggestions, decisions in code development.
• Gathered requirements from SMEs and generated reports to help the business to visualize the design.
• Interpreted customer business needs and translate them into application requirements.
• Created reports to help users track cash flows by business areas/department.
• Prioritized project efforts, develop project plans, process flows, UML Model and Use Cases.
• Maintained and update digital reports and dashboards based on client requirements.
• Identified and prepared business requirements- gap analysis.
• Reported status, milestones, and project plan tracking to project management and project owners on a weekly basis.
• Used MS Visio for flow-charts, process model of the application.

Confidential - Buffalo, NY

Business Analyst / Quality Analyst

Responsibilities:

• Worked on Projects on claim adjudication, claim processing and provider Management.
• Analyzed requirements, participated in Design Discussions and prepared Design document.
• Worked on all phases of SDLC (Software Development Life Cycle) and Quality Assurance methodologies of Agile.
• Served as a lead for the Facets testing effort, involved in the Reviewing of Requirements Specification with functional manger and technical specialists.
• Develop testing strategy and test plan, outlined various capabilities of the testing process.
• Describe the tasks of each testing capability, outlined roles and responsibilities related to the testing process.
• Wrote test cases in Quality Center derived from the BRD and generated a Traceability Matrix for testing purposes.
• Implemented manual testing of a web-based application, including backend, functional and integration testing
• Performed gap analysis forHIPAA and 837 transactions, and analyzed error.
• Wrote Test scenarios and test cases for testing the migration of EDI and the processing of member enrollment and benefits, (834) batch jobs corresponding to the claims (837).
• Involved in forward mapping from ICD 9 to ICD10 and backward mapping from ICD10 to ICD9 using General equivalence Mappings (GEM).
• Performed data validation testing after the ETL process using Informatica.
• Used Rally for making the development organization faster, leaner and more agile and to get on the track with the User stories and to improve iteration planning practices.
• Involved in manual testing, preparation of Business Process Test Cases and Test Execution.
• Involved in the review of test cases and test scenarios of the Policy module.
• Performed report testing for both SSRS Reports and BI Reports via Business Objects.
• Maintained all the documentation in Share point.
• Worked on Guidewire Policy Center for ETL Testing.
• Used Informatica Workflow Manager to schedule and run Informatica mappings and Workflow Monitor to monitor ETL execution and logs.
• Involved in configuration testing and end-to-end testing of FACETS Enrollment, Claim Processing, Subscriber/Member, Provider and Utilization Management module.
• Identify scope systems that will be modified by the ICD-10 project to accommodate ICD-10code and /or downstream impacts steaming from ICD-10 codes.
• Tested the HIPPA EDI transactions according to test scenarios and verify the data on different modules.
• Involved in Black box testing, System testing, integration testing, Functional testing, Smoking testing, Regression Testing and User Acceptance Testing (UAT) manually and Automation tool.
• Executed Automated Test scripts using Selenium.
• Wrote SQL queries to test the application for data integrity and verified the contents of the data table.
• Extensively used SQL queries to check storage and accuracy of data in database table
• Managed defect tracking process, which include prioritize bugs, assign bugs and verifying bugs using QC.
• Worked on handling/tracking defect in the Quality center and export in to Excel by using filter.