Assistant Manager Resume
Lancaster, PA
SUMMARY
Former staffer at a major U.S. international affairs and public policy think thank. Strong research and writing skills, program coordination and management experience, along with familiarity in working with international organizations and officials from the public and private sectors.
EDUCATION
Master of Arts in International Relations(with distinction)
- Graduated in the top 10% of the class
- Emphasis on trans-Atlantic relations and U.S. foreign policy
Bachelor of Arts in International Studies
PROFESSIONAL EXPERIENCE
Confidential, Lancaster, PA 2000-Present
Family-owned restaurant, bar, catering, and grocery business
Assistant Manager
- Worked in family business during school breaks and periodically during school years in various operational and management functions
- Researched and purchased new products to sell in relation to feedback received from customers
- Assisted in scheduling of employees
- Handled customer questions and complaints
Confidential, Washington, D.C. 2006-2009
International affairs and public policy research institute
Program Assistant, Canada Institute
Research and Program Coordination
- Organized conferences and lectures with leading academic, business, and government organizations from the United States and Canada that focused on strengthening contemporary U.S./Canada bilateral issues including trade, intelligence, border and energy security
- Researched and tracked current issues in U.S. foreign policy pertaining to Canada
- Coordinated catering, guest lists, audio/visual needs, and travel requirements for both large and small conferences
- Provided day of logistics for events including coordinating press interviews and maintaining registration tables
- Handled security requests and other special arrangements for VIP speakers and guests
Financial Management
- Prepared and managed the Institute's annual budget by processing invoices, compiling monthly account tracking reports, and maintaining credit card expenditures; reported on all financial activities to Wilson Center leadership
- Assisted on formulating and drafting grant proposals, grant tracking reports, and concluding reports on activities for grants from both private organizations and the governments of the United States and Canada
- Drafted and executed contracts with outside vendors and consultants
Writing and Editing
- Contributed as a collaborating editor on numerous Canada Institute publications including the “One Issue, Two Voices” scholarly series and the Canada Institute's annual report on activities
- Drafted memos and talking points for internal office use along with letters, invitations, and press releases for Canada Institute external activities
- Created bi-weekly newsletter entitled “Canada Institute News” that highlighted recent and future Canada Institute initiatives
Administrative Duties and External Relations
- Liaised with the Canada Institute's program consultant in Toronto on publications, events, and programs that were held in Canada along with all relevant logistics related to our activities in Canada
- Provided day to day administration functions including answering phones, filing documents manually and electronically, and maintaining the Canada Institute's contact database
- Handled requests for information and served as point of contact for visiting scholars, invited speakers and guests, and the general public
- Represented the Woodrow Wilson Center and the Canada Institute at academic and policy related conferences in the United States and Canada
Other Duties
- Monitored and edited the Canada Institute's website
- Supervised and trained interns
- Other special projects and tasks as assigned
ADDITIONAL INFORMATION
Languages: Working knowledge of French
Technologies: Microsoft Office, HTML web editing, Lexus-Nexus, QuickBooks
Awards: Presidential Management Fellowship, Semi-Finalist, 2011;
Bronze Medal, Government Relations, Canadian Public Relations Society, 2007
