Summary

• Over 8 years of experience in Business Analysis, Business Modelling, Requirements Gathering, Technical Documentation and Software Validation.
• Strong Knowledge of SDLC, Agile, RUP methodology, RTM traceability matrix , SRS Software Requirement Systems, System Quality Attributes, Non Functional Requirement Documents, Data Modelling Material and project life cycle.
• Experience working with Healthcare, E commerce, Travel SABRE , Remedy Ticketing System and Tourism and Hospitality Industry.
• Experience working with Wyndham Hotel and Wyndham by Request, Sheraton and Starwood, Taj Hotels
• Outstanding skills in Business Analysis, Requirement Analysis, Business Modelling and Use Case Development using UML Methodology.
• Knowledge of Enterprise Data Warehouse EDW architectural diagrams and the impact areas such as SPE, Data Mart.
• Extensive experience in designing Use Cases, Process Flow Diagrams, Business Requirements and Functional Requirements.
• Proficient at coordinating the testing team in developing test plan and test cases by giving the view of functional requirements.
• Strong analytical, communication, problem-solving, decision-making and organization skills.
• Experience working with flight scheduling, crew scheduling, flight operations and reservation channel management.
• Experience working in Call Centre Environment.

Business Skills

• Requirements Gathering
• Business Requirements Definition
• Business Processes research, analysis documentation.
• Use Case Modelling Analysis
• Functional and non Functional Requirements gathering
• GAP Analysis and Risk Mitigation
• Experience in different relational databases, designing and generating reports.

Technical Skills/Expertise: -

• Software development methodologies: - Requirement Management Methodology RMM , Systems Development Life Cycle SDLC , Agile, Rational Unified Process RUP , Unified Modelling Language UML and Structured Oriented Architecture SOA
• Operating Systems: - MS DOS, Microsoft Windows 95, 98, 2000, 2003/XP/NT/ME/Vista/7.
• Languages : - SQL, HTML
• Office Tools: - OBIEE, MS Word, MS Excel, MS PowerPoint, MS Access, MS Project, MS Outlook, internet Explorer, Outlook, Outlook Express, Adobe. JIRA, Snagit Editor.
• Other Tools: - Micros Fidelio, Micros Opera, Micros Light speed, Micros Galaxy,
• Agilysys Visual One, Intellect Data Systems IDS , Macros, AS/400, Excel and VBA, RemedyTicketing System, Apollo Implementation Methodology AIM , Clarity, Webex, Cisco meeting, Micro Strategy

Professional Experience

Confidential

Business Analyst

Major Responsibilities

• Performing Need Analysis to check the level of enhancement required in the legacy system according to the new business requirements.
• Creating a Request for Proposal RFP to define the services and deliverables.
• Interaction with all the stake holders of the business for formulating the requirements.
• Worked with Business Stakeholders, Technical Team, Solution Architects, and Project Managers, Security compliance to formalize and document the Business, Functional and non functional requirements.
• Identified and created use cases from the gathered user requirements and prepared BRD.
• Conducted and coordinated Data analysis and Data Modelling with the technical team.
• Helping the Technical team in Creation of Data Marts, ETL process.
• Knowledge of Remedy Ticketing System
• Helped in designing logical and conceptual schemas, fact tables and dimensions.
• Prepared data dictionary and ERDs.
• Worked with UI designer to create HTML wireframes
• Closely worked with other team members on organizing test plans and training rollout.
• Prepared the User Acceptance Testing UAT plan for testing the product.
• Participated in user training implementation and project sign off.
• Environment: Word, Excel, Power Point, SABRE GDS ,LDAP, Cognos, MS-Visio, JIRA, Netezza, XSD, Traceability Matrix, .NET 2.0, ASP.NET, AJAX, Business Objects, HTML/DHTML, SPE, AIM, ORS, OPMS, PMS, TIBCO, Micro Strategy 9.3

Confidential

Business Analyst

Major Responsibilities

• Assist with creation and maintenance all necessary documentation and training materials for Epic Ambulatory application.
• Performed analysis, design, development and maintenance of the Epic Ambulatory applications and other clinical information systems.
• Experience with EPIC user and provider record provisioning, including the development of role-based access, security classes, and user profiles.
• Provided suggestions on transaction errors based on Remedy System
• Experience with Epic Healthcare Information Systems.
• Conducted user interviews, gathered requirements, and analyzed the requirements.
• Worked with the business team to collect the business requirements, security and service level requirements and documented them.
• Analyzed set behaviour and contribution to business performance, critical business metrics tracking underlying business trends using Business Objects.
• Participated in the logical and physical design sessions and developed design documents.
• Designed new process flows for the existing system as well as for the enhanced system.
• Conducted and lead status report meetings with the business and the IT team on a weekly basis.
• Manage Scope and change throughout the life cycle of the product.
• Captured all HIPAA-related EDI data in the repository using FACETS.
• Accepted inbound transactions from multiple sources using FACETS.
• Supported integrated EDI batch processing and real-time EDI using FACETS.
• Recommend tactic to implement HIPAA 4010 EDI X12 837,834,278,270 in the new System
• Worked on Electronic health record system as a CRM web based application.
• Working Experience in Electronic Submissions in standard format E2B.
• Environment: MS Project, Microsoft Visio, EPIC, FACETS and Business Objects.

Confidential

Position: Business Analyst

Major Responsibilities

• Gathered requirements for necessary modifications to Abbott in-house systems, monitored completion of requirements.
• Documented standard formats for transmitting electronic settlements.
• Gained intermediate and advanced knowledge of the industry best practices, document management systems, regulatory submissions creation, review approval, and publishing.
• Participated in the entire life cycle of projects related with initial situational analysis gap analysis, change management, operation design procedures, overall project scoping and QA testing procedures.
• Document and established traceability between the Business requirements, Use Cases, Business Rules, Activity diagrams and Test Scenarios.
• Documented Business Rules surrounding the complex calculations for the service credit eligibility.
• Played a major role in Interface testing both functionally and manually.
• Assisted the SA to document all custom and system modification.
• Assigned problems to appropriate software development team for fixes.
• Created and managed project templates, use case project templates, requirement types and traceability relationships.
• Conducted formal presentations and have written detailed reports for management.
• Involved in preparation and execution of Test Plans, Test cases, Test scripts using Test Director.
• Reported bugs to developers using JIRA and Remedy
• Involved in the processes of both Automated and Manual Testing. Design development of user interface

Environment: MS Visio, Rational Requisite Pro, RUP, UML, SQL, PL/SQL,MS Office, MS-Project, Windows 2000, JIRA

Confidential

Role: Business/ System Analyst

Major Responsibilities

• Linked business processes to organizational objectives, performed critical path analysis, to identify opportunities for business process improvement.
• Communicated extensively with the clients and with different levels of management to identify requirements, use cases and to develop functional specifications.
• Gathered and presented detailed budget estimates and timelines for all phases of project development lifecycle for all proposed solutions.
• Performed Risk Analysis to identify the business's critical and high-risk areas of the application.
• Performed Strengths, Weaknesses, Opportunities, and Threats SWOT and Gap analysis for the new functionality requirements. Identified and documented the dependencies between the business processes.
• Developed and managed the formal Software Development Life Cycle SDLC Methodology which includes Configuration Management, Requirements Management, UML Analysis and Design.
• Worked closely with the project manager to prepare documents such as Business Requirements Document BRD and Functional Specifications Document FSD .
• Clarified client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders.
• Facilitated discussions, presentations and preparation of the burn out charts and estimated the schedule of the project timelines.
• Created Use Case Diagrams, Data Flow Diagrams, Activity Diagrams, Sequence Diagrams and Entity Relationship ER Diagrams in MS-Visio.
• Extensively involved in change management initiatives, managed and controlled change using Clear Quest, associated requirements to specific change request/enhancements/defects and made sure that other teams were following the change requests guidelines.
• Strategized project scoping and specifications documents, to clearly communicate the project roadmap to stakeholders.
• Performed requirement walkthroughs with the testing team to develop testing strategies and test plans such that test cases reflect user needs.
• Worked with business to get information related to flight scheduling, crew scheduling, flight operations, gained experience and knowledge of SABRE systems.
• Environment: Word, Excel, Power Point, LDAP, Cognos, MS-Visio, TIBCO, Share point, CRM, JIRA, Netezza, XSD, Traceability Matrix, .NET 2.0, ASP.NET, SABRE, AJAX, CITRIX, Business Objects, HTML/DHTML, SPE, AIM, ORS, OPMS, PMS, Data Warehouse.

Confidential

Role: Business Analyst

Major Responsibilities

• Organized and coordinated meetings with various Business teams for requirement walk through.
• Conducted one to one interviews with Business Lead to gather Business requirements and was involved in the documentation of Business Requirements.
• Worked as an Interface between the Users and the different teams involved in the Joint Application Development JAD sessions for the better understanding of the Business and IT Processes.
• Responsible for providing analytical support in the Design, Development and Implementation of dotcom Project.
• Uploaded documents produced onto SharePoint, facilitating members to download, revise and upload shared documents.
• Created Process Flow diagrams, Use Case Diagrams, Class Diagrams and Interaction Diagrams using Microsoft Visio and Requisite Pro.
• Worked with the QA team for designing Test Plan and Test Cases using HP Quality Centre.
• Gained experience on airline reservation channel management, high level airport structure, and flight related operations such as flight scheduling, crew scheduling, flight operations.
• Environment: MS Word, Excel, Power point, Share point, Visio, Windows XP, Vista, 7, Snagit Editor, HTML, XML, SQL, DataWarehouse, SABRE

Confidential

Position: Business Analyst,

Major Responsibilities

• Gathered user/business requirements, generated business models and use case analysis.
• Worked with User Interface UI team to understand the screen shots, Wire Frames and Mock ups of rewards program in Mobile websites.
• Created detailed functional requirements for hotel loyalty program.
• Analyzed current data stores and generate UML diagrams of logical and physical data.
• Develop system and defined metrics to evaluate performance in innovation, customer satisfaction employee participation.
• Studied planning and business process, created error tickets.
• Analyzed existing procedures and reported to management to improve productivity.
• Participated in providing analysis to expand the current system to track the history of guest.
• Worked with end users to identify business requirements.
• Performed requirement sessions with Business users. Writing functional specifications
• Performed Business Process Modelling using Visio
• Identified, researched, investigated, analyzed, defined and documented business processes.
• Gained hands on experience on Opera and GDS.
• Gained knowledge about the role of CRM in expanding the business and goodwill of an organization.
• Environment: Project Management, Requirements Analysis, TIBCO, GAP Analysis, UML, Use Case Analysis, MS Visio, MS Project and Project Analysis, Micro Strategy 8.1, DataWarehouse.

Confidential

Major Responsibilities

• Interacted with business owners to identify business system needs, evaluated solutions or business problems and proposed alternate methods to increase efficiency.
• Worked on a fast paced Agile methodology.
• Performed the duties of Scrum Master for much iteration.
• Analyze the development of schedule, work breakdown structure, and estimate packages during the different phases of a project
• Assist departments in the implementation of project management controls
• Analyzed and documented information system requirements and the corresponding impact on business processes
• Responsible for defining the scope and implementing business rules of the project, gathering business requirements and documentation
• Responsible for writing Functional Requirement Specifications FRS and User Requirement Specification URS
• Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagrams using Rational Rose according to UML methodology thus defining the Data Process Models
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project
• Responsible for interacting with the developers to explain the proposed changes and understand the system requirements to handle these changes
• Coordinated with the test team to check the weekly status and report the same to the project manager
• Formulated comprehensive test plan based on requirements and develop test scenarios based on use cases
• User Acceptance and system testing, error reporting through Remedy.
• Environment: Agile ,.NET, MS Project, MS SharePoint, MS Excel, MS PowerPoint, MS Visio, WebEx, SQL, MS Access, MS Word, Rally, Citrix

Confidential

Position: Business Analyst

Major Responsibilities

• Requirement gathering, analyzing conceptualizing business, user functional requirements for an airline loyalty program.
• Determining the business flow of the system and creating use case models
• Creating business vision, software requirement specification documenting business requirements.
• Bridging the development team with the business requirements of clients.
• Analyzing, reviewing test cases recommend improvements
• Interacting with the client resolving queries.
• Helping or providing training to software development teams on business requirements.
• Environment: Jude Community, CITRIX, LDAP, Rational Unified Process, VB, Microsoft Office, UML

Confidential

Position: - Business Analyst

Major Responsibilities

• Monitoring and updating of: Bankers selling rate BSR on a day to day basis for all major countries.
• Baggage allowances and Mileage TPM MPM ticketed point mileage and maximum permitted mileage update as per IATA notification
• New cities creation, Interline Agreements and fare Inhibitions across markets.
• Working to resolve issues reported in Integrity reports on case to case basis. Performing regression testing of HP historical prices fares.
• Update Taxes of various countries as notified by IATA Handle requests from Airlines CO, US Air, VS, SN, LX, etc... using the GDS. Provide support to project team for any Industry / Business related queries.
• Understand business case requirement document and work on RFP's of projects.
• Ability to understand client needs and to elicit the requirements their expectations.
• Exposure to different IT service propositions and ability to mix and consultatively sell these service portfolios with the domain background.
• Knowledge of requirement gathering, estimation, planning, assisting in execution activities, creating documents and involved in client interactions.
• Working closely with Project Onshore team Business Analyst Team in US.
• Business analysis expertise in the application of travel - technology solutions and involvement / experience in Pre-sales activities as well.
• Environment: Jude Community, CITRIX, LDAP, Rational Unified Process, VB, Microsoft Office, UML, MS Office, SharePoint, Rally, Visio, OU's, AD, LDAP.