PROFESSIONAL SUMMARY

• Comprehensive knowledge and experience in Software Development Life Cycle SDLC namely Requirements gathering, System Analysis, Design, Development and Maintenance with software development models like Prototype model, Agile and Waterfall model.
• Rich experience in gathering User requirements and converting them into Functional Specification document.
• Worked actively in various phases of System Development Life Cycle SDLC by implementing methodologies such as Waterfall, Agile Scrum and sprint and SDM methodology.
• Worked on a Dynamic CRM platform for Customer service and support, focused marketing efforts, automated analytics, reporting and better coordination and cooperation.
• Worked closely with various Project Stakeholders, SMEs, and staff to understand and document Business requirements, Functional requirements and design specifications for new application along with enhancements to existing applications.
• Experience in Customer / Client interaction, ability to understand business systems functionality and technicality, ability to elicit requirements by developing Storyboards, Wireframes and Screen Mockups.
• Experience in facilitating Joint Application Development JAD Sessions, project meetings, and reviews and walk through.
• Competent in Creating Unified Modeling Language UML diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams in MS Visio, I Rise and Enterprise Architect, Star UML.
• Performed GAP Analysis between As Is and To Be workflow models.
• Assisted in creating achievable project scope by facilitating communication between business and technology team.
• Extensively worked as part of the QA Team in executing the Test Plans for UAT, providing Test Data, creating Test Cases, analyzing, reporting and tracking bugs with JIRA.

TECHNICAL SKILLS

• Front-End Tools : MS Office Suites Word, Excel, PowerPoint, and Outlook , MS Visio, I Rise
• Methodologies : SDLC, Scrum, Waterfall, Agile
• Testing tools : HP Quality Center
• Requirements Analysis Skills: Business Requirements, GAP Analysis,
• Use Case Modeling Analysis, Use Cases
• Bug Tracking Tools : HP Quality Center, Bugzilla.
• Languages : Java/J2EE, VB.Net, ASP.Net, C
• Databases : SQL Server, PL/SQL, DB2, and Oracle9i/10g
• Operating System : Microsoft Windows2000/XP/Vista/Windows7

WORK EXPERIENCE

Confidential

Business System Analyst

Responsibilities

• Gathering functional requirements by studying business functions interviewing stakeholders evaluating output requirements and formats.
• Define and document business, user, and functional requirements using appropriate documentation techniques to describe statements of the goals, objectives, or needs of a particular stakeholder or group of stakeholders.
• Prepare design, and assist in the execution of the UAT test plans and cases of low to medium complexity based on documented requirements.
• Work with core team members usability consultants, web designers, developers to design and implement new features for specific or multiple portals. Experience building working relationships across departments.
• Familiarity with business process design and aid the high-level business process design efforts with assistance of the stakeholders and end users.
• Work with subject matter experts, vendors, business units and other members of IT to facilitate the timely completion and accuracy of requirements documents.
• Strong experience with healthcare requirements and documentation and guidelines.
• Involved in GAP analysis around the identification of design rules and System Process Flows.
• Gather, analyze, and author requirements following a use case driven approach to include use case diagrams and detailed use cases.
• Work with development team to define the functional solution and identify significant use cases.
• Designed and developed Use cases, Activity Diagrams, Data Entry flow and wireframes for using Visio.
• Maintained the Requirements Traceability Matrix RTM across the deliverables of a project.
• Managed the workflow process using SDLC methodology and Iterations.
• Documenting the objectives, constraints and scope of the system.
• Used the Office Suite extensively which included MS Word, MS Excel, MS Access, MS Project, MS Visio for various documentation and analysis reports.
• Environment: UML, Waterfall, Oracle, PL/SQL, Visio2010, Visual Basic, MS Office Suite, SharePoint, Windows NT and UNIX.

Confidential

Business Analyst

Responsibilities

• Team up with Business and Product Owners to identify project vision and recommend solutions
• Collaborate with client stakeholders to gather requirements on specific systems and processes
• Experience working with the retailers and stakeholders to gather information for the product and enhancements for the web application.
• Worked for with the Inventory control team for the new upgrades and support.
• Experience with modeling tools especially Visio, use cases, process flows, UML and UI experience/designing like wire framing.
• Conducted JAD sessions with management, SME, vendors and other stakeholders for open, pending and critical issues. Sessions focusing on IT strategies.
• Developing Use Cases, Collaboration Diagrams, Activity Diagrams, and Class Diagrams.
• Worked on Reporting and Ticketing tools for reducing the paper work and automating the process.
• Designed SQL queries for Backend Testing and Report Generation accordingly based on the specifications.
• Prepared Test Reports and submitted the Bug Findings to the Bug Tracking system using Quality Center and its modules Requirements, Test Plan, Test lab and Defects .
• Performed manual testing and UAT using HP ALM.
• Environment: ASP,.Net, SQL Server, QTP, QC, MS Access, MS Visio, MS Office, Gap Analysis, Oracle 10g, Agile Methodology, Enterprise Architect.

Confidential

Business Analyst

Responsibilities

• Gathered user requirements and directed developers for practical deliverables, conducting user interviews, and created the business requirement document BRD , Use Case Specifications, Functional Specifications, and Systems Requirements Specification SRS .
• Worked with the full SDLC with Agile, Scrum and RUP methodologies and Content management system.
• Experience in developing detailed business needs analysis and conducting Fit Gap analysis.
• Experience in CRM system customization, implementations, upgrades, maintenance and support.
• Work under Agile methodology attended daily backlog grooming sessions and scrum calls.
• Participate in Daily Agile Scrum Stand-up , Biweekly Sprint Planning and Retrospective Sessions and update the team on status of upcoming User Stories.
• Worked with the software architects / developers to ensure that the applications conform to customer requirements.
• Experience prioritizing and escalating business systems issues including preparing related reports and documentation and monitoring progress against project plans.
• Documented monthly status reports for enhancement and modification requests for the development team to assist them in efficient tracking and monitoring of open issues of the project
• Coordinated activities between business unit and technical staff, developing new methods, policies, and procedures to meet the business needs.
• Conducted UAT User Acceptance Testing and Tracked UAT issues/bugs and prepared reports.
• Environment: HP Quality Center, Rational Unified Process RUP , UML, CMS, MS SharePoint, HTML, Agile methods, Oracle 10g, UNIX, SQL, MS Power Point, MS Excel, MS-Word, MS Access, MS Visio 2013, Enterprise Architect, MS Project, Agile Methodology.