SUMMARY

• Over 8+ years of IT experience in Business Analysis with Scrum methodologies, Developing Applications mainly with Salesforce CRM and involved in implementation of complete life cycle of BI/Planning systems
• Accomplished servant - leader capable of delivering large-scale software and Web development projects on time and budget by effectively collaborating, facilitating, leading and coaching multiple Scrum teams.
• Expert in driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management.
• Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings
• Administration setup like manage Users, Security Controls and Data Warehouse. Implemented and delivered projects under Kanban and Agile Development Environment and Test Driven Environments with large & small project teams.
• Extensive hands-on experience as a Business Analyst in project planning, gathering & documenting functional and non-functional requirements; regular meeting coordination with business users, stakeholders and technical team to identify gaps, understand and deliver required BRDs.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Worked on the designing of custom objects, fields, reports, role, tabs based page layouts, design of Visual Force Pages, Snapshots, Dashboards
• Experienced in Force.com, Apex Classes, Apex Triggers, Visual force and Force.com API, Administration setup like manage Users, Security Controls and Data Management.
• Recognized by management and peers for strong leadership skills and provide mentoring and coaching to new and existing employees as well as effectively interacting with clients, business prospects and staff.
• Team player, self-starter, ability to multi-task, detail oriented.
• Possess excellent communication, interpersonal and analytical skills along with can - do attitude.
• Excellent technical, logical, problem solving capabilities and ability to anticipate adverse scenarios.
• Experience in talking to all high level management, including C's of the organization.

TECHNICAL SKILLS

Project Management Tools: MS Project, MS Visio, JIRA, MS Office, Waterfall, Agile and Kanban techs.

Salesforce Technologies: Salesforce CRM, Apex Classes, Controllers, Apex Trigger, SOQL, SOSL, SOA, .NET, C#, Java Script, Visualforce, Integration, Migration, Batch Jobs, Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Custom Objects, Custom Tabs, Schema Builder, Apex Web Services.

Databases: Oracle, SQL Server 2000/2005, IBM DB2

Languages: SQL, VBA, C, C++, JAVA, PL/SQL, XMLCertifications

PROFESSIONAL EXPERIENCE

Confidential, Detroit, MI

Business Analyst / Scrum Master

Responsibilities:

• Successfully migrated more than 25 projects from Waterfall to Scrum within 6 months
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings
• Taught the team to create clear and concise epics/stories
• Instructed and modeled core Agile and Kanban principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies under Scaled Agile Framework (SAFe), JIRA, SAP ECC module across the enterprise
• Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks
• Facilitated Scrum of Scrum for offshore teams in India.
• Evangelized the benefits of Scrum to ensure its smooth adoption
• Assisted team with making appropriate commitments through story selection, sizing and task definition, TDD, Automated testing and Agile games.
• Participated proactively in developing and maintaining team standards, tools and best practices reducing development time by 35%
• Authored and persuasively presented proposal to executive team, and directed initiative for a major Mobile App e-commerce program projected to save $5M per year
• Assisted and Facililated teams with JAD (Joint Application Development)
• Understood market trends to form solutions for vendors and end users
• Understood the data flow within my suite and helped the PO and the development team with issues regarding that data flow.
• Responsible for analysing data and summarising findings to key stakeholders
• Planned and organized Work Breakdown Structure.
• Gathered functional requirements from onshore counterparts and documented them to pass on to the development team

Confidential, Plainsboro, NJ

Business Analyst / Scrum Master

Responsibilities:

• Saved average of $120,000 per account by quickly researching and fixing complex usage-based billing errors post-failure circuit usage.
• Realized increased monthly invoices by synchronizing shipping databases within 21 days of disharmony. Technique was first used on large variance accounts and later applied to all unsynchronized accounts.
• Created cost-saving business relationships by being first Secondary Support to partner with Account Managers on large implementations.
• Reduced inbound call resolution times for the tier 2 help desk by creating an easy to use troubleshooting and resolution guide for existing and new products.
• Increased incentives paid to company by acting as primary technical on-call person during go-lives for large corporate accounts.
• Administrated and monitored the company's Salesforce CRM application.
• Implemented Case Assignment Rules to direct the case to appropriate groups such as ERP and Support.
• Collaborated and built relationships with technical and management teams.
• Identifed potential issues and processes needing further de-composition and then translated those into functional requirements.
• Translated information from meetings and exisisting documents into process models using MS Visio.
• Worked on Data Migration tools such as Salesforce Data loader, Demand tool, Excel Connectors and Apex Data Loader to automate the jobs and bulk data inserting/updating and deleting.
• Provided business solutions for external users and configured public access to accommodate data access in visual force pages.
• Solely implemented Ticketing project for support and staff in the service cloud platform.
• Created various custom reports (summary reports and matrix reports), charts and dashboards
• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows and validation rules.
• Responsible for Test plans and script to ensure comprehensive upgrade testing, Case reivews and User Acceptance Testing in Sandbox environments.
• Supported all Salesforce releases and ensure system uptime as per the SLA.

Confidential, Austin, TX

Business Analyst/ Scrum Master

Responsibilities:

• Improved support response time 40% by developing intelligent incident / problem tacking system, identifying and addressing risks, road blocks and conflicts.
• Designed automation, tracking and analyzing business intelligence / analytics, enabling key / critical business decisions, i.e., secure transactions on cloud platform, on real-time basis.
• Increased productivity by helping create business process management software function in healthcare domain.
• Created and Updated master documents, cases and process maps with respect to requirement elicitation
• Improved security worldwide by leading team of 12 cross-functional managers and engineers in high-profile security and access management project.
• Aligned expectations for all projects / deliverables by establishing and managing cross-functional stakeholder teams representing 100+ end-users.
• Ensured timely updates by regularly communicating status / progress to management / executives.
• Implemented and managed projects through Agile Scrum methodology for SDLC- coaching and mentoring of the whole team.
• Collaborated with claims team on handling claims life cycle using Guidewire ClaimCenter and constantly supported P&C Insurance.
• Integrated Banner system to manage student insurance information.
• Balanced priorities with portfolio / project / product planning, 2+ year backlog, sprints, scrum meetings, prioritization, estimation, grooming, lessons learned, retrospective and continuous improvement.

Confidential, Dallas, TX

Scrum Master/ Agile Coach (Consultant)

Responsibilities:

• Coached and empowered teams to self-organize and grow cross-functionally.
• Championed Agile concepts & methodologies outside of the software development teams, leading to the adoption of Agile project management practices in new areas such as IT Infrastructure planning and management.
• Led and coached Product Owners to improve story writing, feature discovery, and requirements gathering process; leading to an increase in customer satisfaction and a decrease in time-to-delivery.
• Led team with no dedicated QA resources to in corporate Test Driven Development (TDD) and Continuous Delivery practices; leading to an increase in quality of delivered product and a decrease in production defects.
• Managed full SDLC, from ideation, to discovery, to execution, then to deployment.
• Converted functional requirements using Salesforce look up and master detail relationships
• Facilitated Scrum ceremonies such as daily stand-ups, backlog grooming, sprint planning, retrospectives, etc.

Confidential

Business Analyst

Responsibilities:

• Developed various Custom Objects, Entity-Relationship data models, validation rules on both custom and standard objects, Components and Visual Force Pages.
• Developed validation rules to ensure the featured "assistance program - lifeline" is provided to only one family.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created profiles and field level security to hide critical information on the profile users.
• Provided support to Salesforce.com users in sales and service teams, and acted as a primary point of contact for end-user support