Business Analyst / IT Analyst Resume Newark, CA - Hire IT People

OBJECTIVE Seeking a Functional Business Analyst / IT Analyst position.

SUMMARY A motivated Business Analyst professional with over 6 years of experience in sales and marketing and energy management solutions. Track record of supporting Customer Relationship Management (CRM), and enterprise wide software applications. Proven business analysis and problem solving skills. Good written, verbal communication and attention to detail skills.

SELECT ACCOMPLISHMENTS BUSINESS ANALYSIS

Monitored and supported company critical Sales and quoting system in Production generating $1 million in sales per week.
Performed data mapping and testing for a company investment project resulting in 49% faster processing time.
Performed manual and automated test execution which included integration testing, regression testing and user acceptance testing.
Documented step-by-step technical documentation, support documentation and user manuals with illustrations.
Conducted cross training to the first level support team.
Generated SQL queries to assist Business team, which enabled high quote turnover rate.
Facilitated requirements gathering and validation sessions across cross-functional teams and regions.
Upgraded and implemented enhancements in Siebel Reports by working with Sales business team thus enabling customers to get updated information.
Participated in the up gradation of enterprise-wide CRM Sales by acting as QA lead.
Participated in team responsible for feasibility study of Vantive solution for the company.
Gathered business requirements for in-house Marketing application and implemented those.

PROBLEM SOLVING

Managed and resolved various issues by handling escalation and conference calls with cross-functional teams and business users resulting in 99.99% uptime.
Analyzed data for integrity issues and implemented steps to fix the data.

PROFESSIONAL EXPERIENCE

Database Analyst, Confidential, Newark, CA 2007 - 2010
Responsible for data integration between customers and Comverge systems as well as maintenance and support customer and field service applications.

IT Engineer, Confidential, Santa Clara, CA 2000 - 2003 Provided deep level support for business worldwide in a role that covers planning, analysis, design, implementation and support. A unique blend of technical and functional experience.

C Programming Tutor, Confidential, Santa Clara, CA 1996 - 1997

Assisted students with understanding C programming concepts and helped with their homework.

Computer Lab Assistant, Mission College, Santa Clara, CA

Monitored the Computer lab. Helped the students with the printer, software and virus problems.

EDUCATION Bachelor of Science, Computer Science

TRAINING
Certificate in Database systems and concepts, UC Santa Cruz
Siebel eBusiness Essentials, Emeryville CA
Creating Siebel Reports, Emeryville CA

SOFTWARE KNOWLEDGE AND EXPOSURE

CRM: Siebel Sales Enterprise 6.0, Vantive (training)
Software: Microsoft Office Word, PowerPoint, Excel, Visio, eRoom, TOAD, Rational Rose, Visio, Adobe Acrobat
RDBMS: Oracle 8.1.6, SQL Server 2005, Access 2003
Reporting Tools: Actuate 4.0
Operating Systems: Windows 2000/XP, MS-DOS, HP-UX 11
Languages: SQL, PL/SQL, Pro*C, C, JAVA, Shell Scripting

KEY SKILLS Business Analysis, Technical Documentation, Presentation, User Training, Test Case,Unit Test, System Test, User Acceptance Test, Software Application Support,Troubleshooting, Data Mapping, Data Analysis.

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Business Analyst / It Analyst Resume

Newark, CA

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