SUMMARY

• Business Systems analyst with over 8+ years of experience in Financial Services, Insurance, Retail, HealthCare, Knowledge Management and Telecom.
• Strong knowledge of Software Development Life Cycle (SDLC), Rational Unified Process (RUP) methodology, Agile, Waterfall and Project Life Cycle. Experienced in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, design, development and testing.
• Several years of diverse and very strong experience in Information Technology/ Data/ Process Management with emphasis on Business Systems Analysis and substantial know - how of Business Processes, Business Requirements gathering, Business Process flow, Business Process Modeling, and related technical knowledge.
• In-depth working experience with different requirement elicitation techniques like, Document analysis, Interface analysis, Prototyping, Reverse engineering, Observation, Role playing, Survey, Interview, Brainstorming, Requirement workshop.
• Adequate knowledge in Health Care Sector - Health Plans, Member Enrolments, Plan Configuration, Provider Setup, Contract Setup, Billing and Payments, E2E Claim Processing (auto adjudication), EDI Transactions,Medicare, Medicaid, Commercial Health Plans, COB, Accumulators, EOB/Drafts, Claims pricing and testing, HIPAA, enrolment, EDI, Medicare, Medicaid, Trizetto FACETS.
• Functional experience with concentration on Use Case modelling using UML, Business Process Modelling, Data Modelling, Change Management, Technical Training, Software Development methodologies, QA testing, and Systems Testing of client server and web-based systems.
• Strong understanding of Software Development Life Cycle (SDLC), including good knowledge of RUP methodology. Implemented the concepts of Master Data Management (MDM) with relevant to product and customer.
• Experience in developing project plans, identifying documents, and validating requirements and reengineering process.
• In depth knowledge on BSS/OSS architecture.
• Extensive experience with Content Management tools such as Interwoven, Filenet, SharePoint and Documentum. Working knowledge on HPSM and IT Service Management. Experience in using Rational RequisitePro.
• Experience in applying Rational Unified Process (RUP) methodology using Modeling and requirement documentation tools such as MS Office, MS VISIO, and MS Project. Expertise using MS Visio, Rational Requisite Pro for modelling and capturing business requirements. Working knowledge in ITIL.
• Excellent skills in Business Analysis, OO analysis, requirement analysis, Business modeling and Use Cases development using UML Methodology.
• Facilitated JAD sessions with business owners, IT team & Users to drive out detailed business requirements, experienced in Systems Testing, Integration Testing, and Software Quality Standards, Training, Documentation and implementation in a business environment

TECHNICAL SKILLS

Operating Systems: UNIX, Windows 95/98/NT/2000/XP, Macintosh

Databases: MS-Access, MySQL, SQL Server, Oracle, Teradata, DB2, Sybase

Application Servers: IBM WebSphere, ATG Dynamo, BEA WebLogic, HPSM

Internet: HTML, XML, VB Script, ASP, JavaScript, JSP, J2EE

Automation Tools: MS Visio, Rational Rose, Rational ClearCase, Rational RequisitePro, Documentum

Business Modelling Tools: MS Visio, Provision, Excel, PowerPoint, UML, Agile, Waterfall

Reporting Tools: Business Objects, Crystal Reports

Bug Tracking Tools: Mercury Test Director, Rational ClearQuest

Testing Tools: Mercury Interactive Win Runner 7.6/8.0, Load Runner 7.8/8.0, QuickTestPro 6.5/8.0, Rational Robot, Test Director 7.6/8.2, Quality Centre 9.0

Utility Tools: MS Office Suite, MS Project, iRise, Adobe Photoshop

Standards & Methodologies: Agile, Waterfall, Scrum, RUP, SDLC, HIPAA, Claims, EDI 837/835/834/276/277 , ICD-9 and ICD-10, FACETS, NASCO

PROFESSIONAL EXPERIENCE

Confidential, McLean, VA

Loan IQ Business Analyst

Responsibilities:

• Developed and maintained subject matter expertise in specific products/platforms for the Mortgage line of business. Maintained business process maps and system architecture documents for the project.
• Partnered with IT to manage technology product through its life cycle of selection, deployment, upgrades, enhancements and implementation.
• Evaluated emerging trends and products in the industry and recommended the technology products that could transform and enable business. Influenced vendors to develop and build new features/enhancements to support emerging business needs.
• Proficient in diagramming workflow and processes; defined technical interfaces and internal transformational processes.
• Documented the functional requirements across all technical aspects of the solution.
• Designed and developed Use Cases, Activity Diagrams; UML and Business Process Modelling
• Translated the business objectives into project requirements, supported prioritization and trade-offs among conflicting requirements, and articulated the requirements to project team members.
• Ability to obtain sign-offs on all documentation as required.
• Worked in a fast-paced dynamic environment with changing priorities and requirements.
• Proficient with standard documentation tools (Microsoft Word, Excel, PowerPoint and Visio)
• Lead the requirement discussion, JAD sessions and release planning and prioritization.

Confidential - Salt Lake City, UT

Sr. Business Analyst

Responsibilities:

• Analysed the current systems in place and evaluated their use and scalability in developing this system.
• Scheduled and, conducted meetings with client/user work group (SME’s) members to identify requirements, documented them in SR Specification Documents and Identified Priorities
• Took governance in Identifying, investigating, analysing, defining and documenting business processes
• Collected, researched, analyzed and presented financial data to executive management
• Designed and developed Use Cases Scenarios, Use Cases Models, Activity Diagrams, Sequence Diagrams and State chart diagrams
• Worked in Agile environment of product life cycle. Followed agile project management plan. Worked with Senior Management & Product Owner to understand the vision of the product, prioritize and develop software release planning
• Facilitated DailyScrumMeetings, Monthly Reviews meetings, Release Planning, Sprint Planning, Sprint Review & Sprint Retrospective meetings.
• Responsible for all the requirement deliverables and Reported Issues and Status throughout Project Life Cycle (PLC) and Documented business rules and processes using BRD (based on requirements gathered)
• Completed logical Data Modeling and Normalized Data Model for RDBMS
• Conducted Story Boarding sessions to explain the requirements and assisted in developing ER models for database design
• Helped Developers and Testers to understand functionality by visualization in I-Rise
• Used ETL for XML data mapping, data extracts for Reference and Master Data.
• Facilitated JAD session follow-up for Project Plan updates, gained consensus for User Acceptance Testing requirements
• Traced test cases and functional specifications to SSRS and BPRs using DOORS.
• Detailed SWIFT testing, testing MT541 and MT543 and cancellation messages, validation of message formats for different markets. Tag11A messages with FX instructions to buy and sell.
• Involved in system testing, functional testing and regression testing. Developed Test Plan, Test Scripts, and Test Cases using QC.
• Assisted in preparing the user manual.
• Used TOAD for writing SQL queries to perform data analysis
• Used MS Project to schedule and track the activities in the project.

Environment: Windows XP/2000, JAVA/J2EE, Oracle, UML, Rational Rose, DOORS, MS Project, MS Visio, TOAD, MS Office, Quality Centre.

Confidential, Portland, OR

Sr. Business Systems Analyst

Responsibilities:

• Gathered user and business requirements through different elicitation techniques like interviews, surveys, prototyping and observing from portfolio managers and UI (User Interface) with Consulting Managers, Users, Principal Engineers, Subject Matter Experts, DBA’s in capturing the high-level requirements use case and user personas from an end user perspective.
• Worked on CMS Enterprise Application & BI Applications using IBM Cognos & TM1 which serves over 30,000 users on daily basis.
• Implemented MDM for the data sourcing and collection.
• Involved in Inception Phase and prepared Data Models that contains set of diagrams and BRDs (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyse and document business data requirements.
• Planned and defined system requirements, Use Case Scenario and Use Case diagrams for web-based application based on CMS requirements
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio.
• Conducted JAD session with management, vendors, users and other stakeholders for open and pending issues.
• Scheduled meetings with developers, System Analysts (SA) and testers to collaborate resource allocation and project completion using MS Project.
• Created and managed project templates, use case project templates, requirement types and traceability relationships in Requisite Pro
• Consolidated Data using MDM techniques as per the business needs.
• Developed and presented solutions to stakeholders, suggested and implemented a timeline which involved integration of the systems in phases.
• Presented Demos to business partners and vendors on the new releases on bi - weekly basis.
• Suggested strategic solutions to the existing processes and created models that replicate the new process.

Confidential, Bellevue, WA

Sr. Business Systems Analyst

Responsibilities:

• Identify, document and analyse business requirements, elicitation and business intelligent reporting needs, contribute in the design of solutions by delivering Functional Specification Document FSD and Business Intelligent Reporting Requirement Document BIRRD .
• Assisting in maintaining the HPSM systems, Utility CIS System and portals and proactively identify and resolve application issues.
• Analysing the work items through IT Service Management (ITSM) frameworks, ITIL.
• Analysed the data required in the source system, created high level context diagram of the overall to be implementation design and delivered the Source System Analysis SSA document.
• Worked closely with the Systems Architect, Data Architect & DBA for providing input for the Architecture Specification Document ASD
• Create and run complex SQL queries to analyse the data in the Enterprise Warehouse and present the sample data in excel sheets to business.
• Created Source to Target Mapping Document S2TM eliciting the transformation requests and prototyping SQL queries/filters.
• Assist in the implementation of solutions focusing on data integrity across the Data infrastructure to ensure data quality of mapping, translations and testing in the new Warehouses and data marts with a focus on data consistency and clear definitions of all data elements used by business partners.
• Validated requirements for business software with the robust requirement traceability capabilities in HP Quality Centre (QC) to track and manage requirements throughout the application development cycle.
• Analysed current processes, tools, system or database and proposed recommendations for development, improvement or simplification to the higher management and executives.

Confidential, Portland, OR

Business Systems Analyst

Responsibilities:

• Conducted extensive JAR/JAD sessions with the business to gather accurate requirements
• Interacted closely with the End Users from accounting and EM&B team to understand and gather the business needs and requirements. Translated business requirements into comprehensive, complete and accurate system requirements
• Created system use cases, activity diagrams, mapping documents, work flows, screen shots and PowerPoint presentations using Requisite pro, MS Visio and MS Office suite.
• Involved in all SDLC stages under Agile process in applications including Requirement Analysis, Implementation, Testing, Deployment and Maintenance
• Conducted Gap Analysis to identify gaps in the existing process and new requirements
• Providedmappingfor HIPAA code sets andEDI transaction processing.
• Worked on the claim routing and claim processing Scenario in legacy and FACETS Application Suite.
• Investigated open tickets using SQL and helped users resolve the issues
• Assisted Test Lead, Testers understanding business process and help them successful completion of Unit Testing, Integration Testing and Requirements Testing.
• Handled the responsibilities of executing test scripts, reporting bugs and enhancements.
• Strong Functional knowledge in the core Facets modules such as Plan/Benefits, Membership, Provider, Claims, Billing, Customer Service & Utilization Management.
• Created prototypes, screen mock-ups, and wireframes to communicate the design with clients and stakeholders
• Executed the Performance testing cases developed for the claims engine, EDI servers and T1 line.
• Monitored data is available in data warehouse for reporting purposes using MS Access.
• Established RUP (Rational Unified Process) methodology and aided in developing Use cases and project plans.
• Analysis of inbound and outbound interfaces and extensions to FACETS claims processing system.
• Involved in interactions with Subject Matter Experts, Project Manager, Developers, and the Trading Partner in the JAD sessions and teleconferencing for the weekly project status meeting.
• Conducted data driven testing using QTP to conduct backend testing.
• Used Test Director and Quality Centre for updating the status of all the Test Cases & Test Scripts that are executed during testing process.
• Incorporated Rational Unified Process (RUP) to create Business Requirement Document Specifications using MS Visio and MS Word.

Environment: Windows XP, MS-Project, MS-Office Suite, MS Visio, MS Share Point, Trizetto’s Facets™, iRise Studio, HP Quality Centre, HP Project Portfolio Management, MS Access, Business Objects XI, MS Outlook, MS Office Communicator.

Confidential, Richmond, VA

Business Systems Analyst

Responsibilities:

• Established a Business Analysis methodology around the Rational Unified Process.
• Organized Joint Application Development (JAD) sessions with data steward and ETL teams while having walkthroughs for mapping documents.
• Researched the various steps in the lifecycle and then constructed the system in a way that the high-risk customers would be easily identified and monitored.
• Worked for Version document with SME. Primary Liaison between Business User and Development Team.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOAD using UML and Business Process Modeling.
• Did extensive research and analysis on Web based Point of Sale (POS) systems and presented to Executive sponsor
• Developeduse cases, process flow diagrams(as-is/to-be flows)andUI mockups/wireframesto represent business requirements.
• Followed a methodical Change Management Process and documented any Change Requests into Clear Case for any changes in the requirements after the requirements were base lined.
• Design, development, implementation and roll-out of Micro Strategy Business Intelligence applications
• Requirements Elicitation, Analysis, Communication, and Validation per Six Sigma Standards.
• Wrote automated Test Scripts for Regression Testing using Win runner.
• Teamed up with both internal and external software development groups to provide functional requirements specifications in form of use cases, business process flows, and prototypes and management reporting requirements.
• Participated in UAT and worked with Mercury Quality Centre for bug and defect tracking.
• Developed strategic business solutions which included: mission statements, value propositions, critical success factors, work break down structure, statements of work, project management,gap and risk analysis, process re-engineering, facilitated functional design meetings and documenting requirements, use cases and change management.
• Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions.
• Designed business continuity, disaster recovery plans and training exercises.
• Provided key input in working with users in defining project and system requirements.

Environment: Quality Centre, Trizetto’s Facets™, test Director, Load Runner, Rational Robot, Db2, Oracle, Business Intelligence, RUP, Rose, AGILE, SQL Server, Oracle, MS Word, MS Excel, Provision, MS Visio, LoadRunner, WinRunner

Confidential, Greenwood Village, CO

Business Systems Analyst

Responsibilities:

• Identified, researched, investigated, analysed, defined and documented business processes and reviewed requirements together with QA Manager, Vice President of Human Resources & Business Analyst
• Excellent experience managing the whole testing process using Quality Centre.
• Developed SQL queries using SQL Navigator to extract data from the target tables to prove the data mapping.
• Using Documentum monitored change requests and documented requirements, integrating them with Use Cases.
• Used iRise for a mockup application simulation and feedback during the JAD sessions. Created data mapping document from Legacy to Facets.
• Resolved all the issues pertaining to Point of Sales (POS) and the various transactions made at POS are checked and processed.
• Involved in analysis for wide range of Six Sigma and Web-based initiatives, including user requirements.
• Reviewed Technical Specs together with the team of two developers and Reviewed and performed validation to ensure accuracy.
• Involved in creating transport files as per the CDISC standards for electronic submissions to the FDA.
• Defined Functional Test Cases, documented, Executed test script in Facets system.
• Wrote Test Plans in MS Word for Manual Testing, System Testing, Integration Testing, Performance Testing, Regression Testing & reviewed their consistency with the business requirements
• Tuning of Informatica Mapping, With Respect to Lookup Transformation Aggregation, SQL Transformation
• Rational Unified Process (RUP) was used to implement iterative SDLC.
• Strong Functional knowledge in the core Facets modules such as Plan/Benefits, Membership, Provider, Claims, Billing, Customer Service & Utilization Management. Built a business process model using Rational Rose and Visio.
• Wrote Test Cases in MS Excel for user registration, access to training material, and activity log-in, reviewed the test cases and finalized

Environment: - Mercury Tools - Win Runner 7.0, MS Visio, Test Director 7.0/7.5, Load Runner 6.5/7.0, Rational Robot, Business Intelligence, Quick Test Pro 6.5, Facets, Quality Centre 9.0, iRise, SQL Server, RUP, Requisite pro, NT/00, XML

Confidential

Business Analyst

Responsibilities:

• Facilitated Joint Requirement Planning (JRP) sessions with SME’s in understanding the Requirements pertaining to Loan Origination to Loan Processing.
• Identified, researched, realized, investigated, analyzed, defined and documented business processes and Use Cases Scenarios
• Applications Billing (BVA) area was validated using Utility CIS systems, ETL tools and AMDOX billing and Inventory tool system
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Created Mapping Documents, Report Mockups and modified existing report mock-ups as to CMS requirements and finalized for development
• Created source table definitions in the DataStage Repository by studying the data sources by importing the data from Mainframe.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Created Process Flow diagrams, Use Cases Diagrams, Class Diagrams and Interaction Diagrams using Microsoft Visio and Rational Rose.
• Assisted project Manager in User Interface Designing and Development.
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Created Use Cases Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.
• Created and managed project templates, Use Cases project templates, requirement types and traceability relationships in Requisite Pro.
• Performed performance tuning of SQL queries and stored procedures using SQL Profiler and Index Tuning Wizard.