• Dear Hiring Manager:
• As an Analyst with a solid technical background and proven job record in the elicitation of business requirements and LF development of functional requirements, I believe I offer a set of skills that would benefit the company. I would like to explore the possibility of putting my talents to work for you.
• I have held several positions developing process flows, designing user interfaces and creating test cases to guide our teams towards successful implementations. Common to these positions is a strong focus on providing outstanding support to both user and client. I pride myself on my ability to take on new challenges and develop ever-expanding areas of expertise. With polished communication skills and the ability to develop a rapport with users/co-workers, I have effectively diagnosed and resolved several problems whether related to software, management process or documentation by utilizing all resources available.
• Among my strengths, I am a disciplined, hardworking business analyst with an ability to balance competing demands of multiple projects. I am effective in meeting and exceeding goals with a team or as an individual even when faced with difficult circumstances. Passionate about providing service excellence, I have established a long-standing reputation as an effective and valuable employee. With a record of success behind me, I am confident that I will be an asset to you as well.
• I would be pleased to have the opportunity to discuss future employment and look forward to speaking with you. Feel free to contact me at the address and phone number listed above.

SUMMARY OF QUALIFICATIONS

TECHNOLOGY SYNOPSIS

• Applications: Microsoft Office Applications Word, Excel, PowerPoint, Access, Project, Visio, SharePoint , ACT, Remedy, Oracle SQL , PL/SQL Developer, SQL Manager, Gemini, Reporting Services, QNXT, Quality Center
• Internet Browsers: Internet Explorer, Netscape Navigator
• E-mail: Lotus Notes, Outlook, Novell GroupWise
• Programming Languages: HTML, SQL, PL/SQL
• Platform: Windows 7, Vista, XP Pro, 2000/NT/ME/98/95
• Network Connections : VPN, NetSupport, PC Anywhere, RSA SecurID
• Additional Skills: SDLC methodology, CMMI Level 3, HIPAA, Medicaid, 508 and SOX exposure

EMPLOYMENT CHRONOLOGY

• Contractor with Computer Sciences Corporation, current Business Analyst Lead
• Decompose high-level business and user requirements into functional requirements in an appropriate level of detail suitable for use by those who must base their work on the requirements.
• Support gathering of requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, and workflow analysis.
• Document requirements/specifications according to CMS-approved templates with clear, unambiguousrequirements with conceptual data and process models highlighting current state, future state aligned with client needs.
• Collaborate with developers and subject matter experts to establish the technical vision, usability and performance needs. Assist in unit testing ensuring business rules are applied accurately.
• Document test plans and test case scenarios to be used in functional testing. Create a Requirement Traceability Matrix RTM , Requirement Change Requests RCR and Product Change Request for assigned program components.
• Facilitate meetings with internal/external customers to elict business requirements and explore potential solutions and process improvement. Participate in JAD sessions to identify gap requirements for COTS and custom software implementation projects.
• Draft user guides Participate in peer reviews. Communicate risk and issues throughout all aspects of software changes. Monitor production support Remedy tickets and track issue resolution.
• Engage in multiple initiatives simultaneously. Support team using analytical skills, to critically evaluate information gathered from multiple sources.

• Elicit and write business requirements for assigned departments using proven analytical methods. Create functional process diagrams. Create change control requests. Handle and resolve complex or unusual problems and emergency situations that arise in the daily operations. Pursue sign-off of business requirements, production deployment approval and project signoff. Submit and monitor IT requests for building tables, pulling data extracts modifying reports, automating workflow or letters or establishing new program or process.
• Create and validate programmer's development data files and QA tests. Assist in unit testing new products or application upgrades. Provide professional and courteous customer service to business owners withcompeting priorities. Ensure deadlines are met.
• Written communication, including emails, reports, analysis, memos, and other correspondence are written in a professional manner. Review outgoing correspondence and other documents for procedural and grammatical accuracy, proper format, and conformance with established policy and CMS regulations. Organize and facilitate meetings including inviting attendees, coordinating teleconferencing, preparing and disseminating agendas and handouts. Prepare meeting handouts as requested. Exercise sound judgment in the safeguarding of files containing confidential and/or sensitive information
• Responsible for setup and maintaining communication mailings for insurance members following Centers of Medicare and Medicaid approved letter models. Address compliance concerns related to mailings and the content within mailing files.
• Create and maintain project plans for any managed projects. Maintain SharePoint site with documentation showing modifications to produce a letter or the updated CMS approved format.

• Achievement: Streamlined communication between the Health Informatics department OPPS, IPPS, HCAHPS and Production Support by suggesting and co-creating a front-end application where the internal client can request information on-demand along with managing DBA EMAIL alerts. Supplied Development with the queries to create application tools. Administrator for all users. Create user manuals for the view , edit and administrator roles for the application.
• Created and modified simple and complex SQL statements. Analyzed data for trends and/or concern and presented metric measurements for Health Informatics and other departments. 24/7 monitoring of processes such as file submissions and report request queues to ensure performance is within SLA. Researched resolution of performance and design issues coordinating with other departments.
• PowerPoint presentations to vendors showing website performance results. Represented company in new technology planning, articulatd and defined department responsibilities as related to the business requirements
• Documented all work processes for cross-training and emergency coverage staff to implement. Maintained existing reporting and monitoring systems by researching efficiencies and making recommendations to management and participating in implementing enhancements.
• Performed deployment activities which included: creating a checklist to coordinate and communicate activities and responsibilities. Monitored the progress of the deployment. Analyzed and escalated deployment issues to the appropriate staff for resolution, and communicated the results of the deployment to internal and external LF parties. Responsible for clarifying and performing acceptance tests.
• SME and vendor contact for Keynote a web monitor tool from outside company's firewall. Prepared report and briefs presenting monitoring data. Provided meeting support minutes and actions items. Developed and created training guides.

• Created scope document through examination interviews about workflow, communications and system specifications. Analyzed client's contract for missed exceptions network, server, equipment, and configuration. Addressed exceptions to sales and project management office. Created test cases and test plans.
• Analyzed and revised existing workflow logic assisted with project meeting agendas, project plans and conference minutes. Recommended, established business requirements and assisted project manager and others' acceptance of new proposed program modifications, methods and procedures. Issued control documents. Tracked for successful acceptance of scope and control. Identified opportunities for adding products or solutions that enhanced client's workflow.
• Designed patient's report templates .RTF files using XML tags for formatting upon delivery to company application. Liaison with local account management and clients on implementation and ticket concerns. Created test cases and test plans. Conducted unit, functional and system testing on reports L F and system setup.
• Assisted leading team collaboration outside the project team for example vendors, subcontractors. Conducted pre- and post-implementation consultation directed the setup, test and implementation of new management and delivery applications.
• Monitored ticket assignments in HEAT. Diagnosed and resolved tickets if applicable to product assignment. Researched trouble tickets, schedule and drive conference call with internal or external team members for resolution.
• Documented each infrastructure, workflow, communications and security specs for future troubleshooting. Maintained the updating of these files along with the tracking, monitoring system for prioritizing tasks, tickets and projects.