EXPERIENCE SUMMARY:

• Over 12 years of experience in Software Technology and over 9 years in Siebel consulting across various industries, including Technology, Service, Manufacturing, Life Science, Health Insurance, Auto Insurance and knowkedge of Siebel UCM. Experience implementing and managing technology projects through the entire SDLC.
• Roles performed on these projects include Business Analyst, Team Lead, and Development. Experience in providing solution to Business for process improvement initiatives. Worked expansively with Business stake holders, Sr. Management and End Users to ensure quality execution of enterprise level systems and Business Processes. Experience working with offshore development and Testing Teams.

RELEVANT EXPERIENCE:

• Siebel Business Analyst: Participate in Business Requirement gathering sessions. Conduct Work Shops with Business, SME's and ITBSA's. Articulate the Assumptions based on the Service Legacy Systems that have dependencies on Siebel. Performed Analysis for Third Party System's and Application. Performed Gap Analysis, Requirement Gathering and reporting. Domain experience on Auto Insurance, Health Insurance, Call Center, Sales, and Field Service. Schedule meetings with Business, SME's, PM's, Technical Architect, Tech. Leads and Testing Lead. Interact with Business, Stake Holders, Technical Architects, Subject Matter Experts SME's .
• Performed as a Liaison between Business Stake Holders, SME, Floor Manager, End Users Technical Team Tech Lead, Developers and Testing Team to Perform UAT and SIT. Create FRD/FDD, Prepare New Use Cases and Supplementary Use Case and follow the Signoff Process. Provide Workaround Solution to Business by creating Integration Document where Siebel Interacts with Third Party Systems. Interact One-On-One with SME's to understand As-Is process and convert the existing process to provide Siebel functionality. Perform Gap Analysis of legacy application and prepared Functional Design Documents. Prepare Process flow document with Third Party Applications which Interact with Siebel. Explain Business Process to Siebel Technical team and Testing Team. Provide clarifications and assistance to Siebel Dev team and walk through the Business Use Case. Provide Time for Business Partners, Business Managers, Project Manager's and Solution Architect to Sign-off on Use Case.
• Prepare UAT Strategy, User Manual's and Training Material for End Users and Conduct work shop for End Users. Prepare Cheat Sheet for End Users Identify and Track Caller Issues. Handle TRIAGE to assign tickets to appropriate Teams and adhere to SLA's as defined.Used ReqPro to Store Sign-Off Use cases. Worked on Remedy to handle Tickets and escalate tickets. Conducted JAD Sessions with teams where Siebel interacts with legacy applications. Supported End Users on floor by helping them to navigate Siebel Application with New Functionalities.
• Siebel Tech Lead: Managed Development Team for Siebel Development and successfully rolled out multiple Projects. Reengineered Sales System by preparing Prototype of Siebel Application and integrating Mailing System for their Order process to be shipped. Worked on Complex Siebel Upgrade from Siebel 6.3 to Siebel 7, and Siebel 7.3 to Siebel 8.0.1. Planned Resource required for Siebel Upgrade. Manages Pre and Post Upgrade Tasks. Extensively worked on Solution Mapping for External Sales eSales Shopping Cart Internal Sales Order Management. Siebel eScript Code review.
• Provided options of incremental and Big Bang Release and POC to Project Manager's and Business. Prepared Effort estimation and Man Hours required for Implementing of New System. Defined Master Detail Reports that are required for the Business using Actuate Reports. Worked on Product Configuration and eConfigurator by building Rules and associating Discounts. Participated in Business Meetings with Business Analysts and suggested the feasibility of Change. Worked on Show Stopper Issues be releasing intermediate.SRF
• Prepared Technical Design Documents based on Use Cases provided by Business Analysts. Build a Team for 24 X 7 Support and Train the Support team with Application flow. Close Tickets which are raised by the Users based on the Priority. Record Tickets that Require Repository Changes and Prepare LOE. Prepared High Level and Low Level Design Documents. Designed Templates for Documentation that is required for CMMi Level 5.
• Siebel Administrator: Responsible for Infrastructure and setting up Siebel Servers for environments like, Development, Sand Box, Test and Production. Worked, Planned and Managed Siebel Upgrade projects from V6 to V7 and from V7.3 to V8.0.1. Installation methodology and administration of Siebel Enterprise, Servers, Gateways, Database Server, Extracted Local Databases Setup Development environment for users.
• Release Projects for developers for them to checkout and Plan that Developers do not use the same Projects at the same time for their development. Raise Change Requests for server administration related deployments / major changes on operations support maintained boxes and coordinate with all dealer groups on the implementation. Install patches and update Server's as and when new Patches are released. Provide full compile as End of the day Process. Maintain Version Control.dat files and.SRF files. Plan resources and provide back up for 24/7 Support for any Server related Issues.
• Siebel Developer: Configure New Business Components, Applets, Views and Screens. Developed Business Components, Applets and Screens required for Siebel Upgrade. Worked on Product Administration, Create Bundle Product and Product Line. Pricing Administration, Associate Price List to Products, Provide Discount such as Volume.
• Created New Models and Release New Models based on Business Rules. Modifies Existing Business Components. Used Scripting at BusComp and Applet to achieve functionalities required to match requirements. Created Business Components and Business Objects, Applets, Views and screens. Creating Multi Value Group Applet, Associate Applet Standard Applet, Pick List Pick Applet, Establishing Multi Value Links. Data Migration using Siebel EIM. Worked on soft configuration.
• Testing: Perform Testing of New Functionality and make sure that the existing functionality is not broken. Assist the Testing Team and Testers by explaining the Process of New Functionalities and mediate between Testing Team and Development Team for clarifications. Record Defect's in Defect Tracker and assign Defects to the concern developer. Prepared Test Cases for the modules/requirements worked on and testing of other modules. Performed Testing of Existing and New Functionalities in Siebel Upgrade Version. Perform UAT, SIT and Regression Testing. Prepared Test Scripts for Integration Testing and perform Regression Testing for existing functionality