Operations Manager Resume Profile

SUMMARY: Experienced Sales Operations Manager with over ten years experience managing global customer service teams with a focus on increasing customer satisfaction, implementing business process improvements and developing and communicating key sales performance metrics.

EXPERIENCE:

Confidential

Sales Operations Manager

Hands on manager for a team responsible for sales order processing, invoicing, collections, service renewals and transportation functions.
Oracle E-Business Suite 11i 11.5.10.2 Superuser for Order Management and Accounts Receivable modules.
Experienced with Oracle E-Business Suite Quoting, Installed Base, Inventory and Service Contract modules.
Documented business processes for all aspects of the sales operations team.
Participated in documenting functional requirements and user acceptance testing for Oracle Service Contract module implementation.
Ensured proper validation and document retention to meet departmental support of Sarbannes Oxley compliance.

Confidential

Sales Program Manager

Reporting to the Vice President of Sales, responsible for supporting sales management to increase revenue and maximize profitability.
As the leader of a cross functional team with sales and engineering, defined and wrote project plans to improve process and reduce cycle time for special product orders.
Managed customer service and sales reporting personnel in both Franklin, MA and Northbrook, IL locations.
Partnered with regional sales managers in the US and Canada to develop and report weekly/quarterly sales forecasts and actual results.

Confidential

A 20M manufacturer of fiber optic and copper custom molded cables. Advanced Interconnect was a subsidiary of Woodhead Industries.

Confidential

Provided financial analysis for all operational issues between sales, marketing and
Manufacturing groups to increase customer satisfaction and reduce cycle time.
Managed a team of customer service and inside sales personnel to insure the highest levels of customer service were attained.
Developed, analyzed and communicated sales reporting package and monthly forecasting package to management.
Maintained and updated ISO procedures for customer service group.

Confidential

Professional Services Operations Manager

Operations Manager for new business unit which increased sales from 100M in 1999 to a forecast of over 400M in 2001.
Developed and prepared business reporting package to capture key sales metrics for senior management on a weekly, monthly and quarterly basis.
Provided leadership, development and training to twelve North American Field Operations Managers for all aspects of the business.
Integral part of successful conversion from legacy ERP system to Oracle.
Received award in Recognition of Outstanding Contribution to Global Professional Services for the Year 2000.

Confidential

Senior Financial Analyst

Focal point for consolidation of annual budgets and forecasts for five sales regions worldwide with a sales plan totaling 430M.
Analyzed variances to budget and forecast on regional profit and loss statements.
Tracked and analyzed worldwide operating expenditures of 145M.
Prepared monthly and quarterly forecasting packages utilizing Hyperion software for senior management review.

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