AREAS OF EXPERTISE

• User and Technical Documentation Management and Development
• Technical Training Design and Development
• Authoring Tools: Adobe RoboHelp, Captivate, Presenter

• Designed and developed Performance Support System using Adobe RoboHelp supporting the rollout of a new, streamlined HR service delivery model. Integrated the Performance Support System into HR SharePoint Site for storage and delivery of RoboHelp content. Pitney Bowes Stamford, CT
• Created and delivered customized Adobe RoboHelp training and work instructions for Help Desk training and documentation team ING - Minot, ND .
• Provided expertise in, the design, development and implementation of training and documentation, with special emphasis on technology-based and blended methodologies for ERP SAP implementation at Bristol-Myers Squibb Plainsboro, NJ using Adobe Captivate, Presenter, and RoboHelp.
• Researched, selected, and supported use of training/documentation technology tools and methodologies for ADR, ADP, IKON, Hobart West Group, Pitsco, and BMS.

PROFESSIONAL EXPERIENCE

Confidential

e-Learning Consultant

• Designed and developed Performance Support System using Adobe RoboHelp supporting the rollout of a new, streamlined HR service delivery model. Integrated the Performance Support System into HR SharePoint Site for storage and delivery of RoboHelp content. Pitney Bowes Stamford, CT
• Created and delivered customized Adobe RoboHelp training and work instructions for Help Desk training and documentation team ING - Minot, ND
• Provided project management of, and expertise in, the design, development and implementation of training and documentation, with special emphasis on technology-based and blended methodologies for ERP implementation using Adobe Captivate, Presenter, and RoboHelp. Bristol-Myers Squibb - Plainsboro, NJ
• Completed roll-out training for 10-month implementation of PeopleSoft generic and custom-built Accounts Receivable and Claim Processing modules using Adobe Captivate. MetLife - Bridgewater, NJ
• Developed prototype for a web-based, blended learning system targeting the maturing learner and fostering the creation of self-customized learning agendas: CareerPorts Pitsco Inc., Pittsburg, KS .

Confidential

Director Business Analysis and Training

• Managed team of business analysts supporting use and best practices for corporate systems, including payroll, HR, sales automation, and business operating systems.
• Conducted requirements gathering and created documentation for development of proprietary business operating system including order processing, production tracking, billing, accounts payable, accounts receivable, and cash applications.
• Designed and developed training programs Adobe Presenter and on-line help Adobe RoboHelp for proprietary business operating system.
• Managed development and delivery of training for SalesLogix sales automation package.

Confidential

VFR/DCS Education and Support Manager

• Managed development and delivery of professional services supporting a web-based, collaborative, litigation research tool, the Virtual File Room VFR .
• Managed development and delivery of technology- based and stand-up training materials.
• Designed and managed the development of a Flash-based on-line assistant training and reference tool for the VFR.
• Managed vendor relationship for hosting of VFR services on IBM Web Server Farm.

Confidential

Director Service Training

• Managed the tactical and financial operation of the national Payroll Service Training program, delivering over 4000 class days each year to new hire and experienced associates.
• Directed the design and development of training texts, CBTs and instructor materials.
• Implemented print on demand services, reducing time to market for new and revised training materials from 12 weeks to 4 days.
• Developed a mentor-driven continuing education program founded in detailed job task analyses of 1 line manager, 1 back-office operation, and 2 service representative positions.
• Managed delivery of classroom training events in two corporate locations NJ and CA and special events in 42 field office locations.

Manager Training Technology

• Managed technical staff providing authoring system and LMS support to training development and delivery groups in corporate training department.
• Developed general support tools including a network-based performance support center, a mainframe-based Training Participant Evaluation and Prescription system, and training use and effectiveness databases.
• Produced Training Style Guide and Templates for use in all training development projects.

Project Manager Training Technology

• Implemented the Phoenix LMS as the curriculum driver for a national new-hire training program, including progress tracking and assessments.
• Initiated, designed and managed the implementation of Learning Resource Centers in all 42 field locations, providing physical space and technology needed to support the Phoenix-based training programs.
• Established templates and authoring tools required to design and develop technology-based training materials and assessments.

Confidential

Manager of Training and Consulting

• Developed and delivered user training for ADROIT, a DOS CBT authoring system.
• Provided consulting services for ADROIT clients needing assistance on first projects, or supplements to internal resources.
• Developed and delivered ADROIT Development Partner certification program.

CBT Educator

Designed and developed CBT programs for ADR clients. Topics included training on 4GL programming, database management systems, code repositories, and CBT authoring.

SKILLS

Technical

• MS Project, Jira/GreenHopper, IBM Rational Team Concert
• SalesLogix 5.2 Administrator Training
• Authoring Tools: Adobe RoboHelp, Adobe Connect Presenter, Captivate, Articulate Engage, Presenter
• Programming: Visual Basic, VBA, Pace, Tutor
• Virtual Classroom: Adobe Connect, Webex
• Graphics: Screen-Hunter, Snag-it, Full Shot, HyperSnap DX
• General: Microsoft Office, particularly Word, Excel, PowerPoint, Access