SUMMARY

• An excellent communicator and facilitator with over 6 year of IT experience in Business Analysis, System Analysis and Marketing Analysis in various domains with exposure to project management.
• Experience in various domains and systems including Audit &Financial, Real Estate, eCommerce, Supply Chain Management (Inventory and Order Management) and Web & Mobile Apps.
• Excellence in Working with Sales, Marketing and Business Intelligence team to identify their needs and wants in order to come up with the most effective business process.
• Experienced in Serving as a communications liaison between the business Customer and the technology development and support groups.
• Experienced in authoring Business Requirement Document (BRD) and Functional Specification Document (FSD), and managed the requirements throughout the project lifecycle.
• Strong process modeling using UML diagrams - Use Cases Diagrams, Activity Diagrams, Class Diagrams and etc. in MS Visio.
• Proficient in MS Office Suite (Word, Excel, PowerPoint), MS Project, Requirements determination and Use Case creation.
• Experience in Requirement Analysis, JAD sessions, Business and Systems reviews and working sessions to understand the requirements and system design.
• Strong experience in preparing User Acceptance Testing (UAT), and documenting of test cases.
• Experienced in various software development methodologies: Waterfall and Agile, including XP, RUP.
• Good understanding of data mining and ETL process.
• Good understanding of various programming languages such as ASP.NET, JavaScript, HTML, XML and CSS.
• Ability to design UI for webpage using JavaScript, HTML and CSS, and good working knowledge of API.
• Strong Interpersonal Skills, highly adapt at facilitating discussions and negotiations with stakeholders.
• Good understanding and exposure with key financial tools and trades, including securities, stocks, mutual funds, foreign exchange and investment banking.
• Demonstrated ability to manage multiple tasks and projects simultaneously with outstanding time management skills.

TECHNICAL SKILLS

General Requirement Management Tool: JIRA, Team Foundation Server

Business Modeling Tool: MS Visio, Axure RP, InVsion

Survey Tool: Ideascope, Survey Monkey

Database: MS SQL Server, Microsoft Access

Reporting Tool: Tableau, Excel

SDLC Methodologies: Waterfall, Agile (Scrum)

Programming language: ASP.Net, JavaScript, HTML, XML, CSS

PROFESSIONAL EXPERIENCE

Confidential, TN

Business System Analyst

Responsibilities:

• Worked with business team to identify business needs and to gather business requirements through Skype meetings.
• Analyzed business requirements and materials by using financial/audit related knowledge.
• Transformed every business requirement to implementable user stories. (Epic, Feature, Product Backlog Items)
• Drafted and finalized user stories by using TFS and got approval by business team.
• Managed change requests in each sprints including prioritizing and evaluating the impact.
• Worked very closely with engagement manager for status report and make sure all requirements can be delivered on time.
• Managed offshore team including the mirror BSA on daily basis.
• Prioritized requirements and helped team on estimation to make sure meeting the timeline.
• Worked with the architect and the offshore technical team to solve the problems caused by the gap between business requirements and technical requirements.
• Collaborated with the BA from Design team to complete all mock-up screens in InVision based on the requirements and got approval from business team.
• Retrieved and analyzed related data by using SQL queries in MS SQL Server.
• As a QA approver, verified all developed functional requirements in various environments and signed off for delivery.
• Helped diagnosing requirement related defects or impediments and worked with both of business team and technical team to solve the problems.
• Assisted business team to write test scripts for User Acceptance Testing and solved problems with participated auditors.
• Analyzed users’ feedback and made recommendation on future enhancement.
• Prepared multiple documentations based on different needs. (Release Note, QE Sign-off, Requirement List, etc.)

Environment: Agile, Team Foundation Server 2015, MS Word, Excel, PowerPoint, InVsion, HTML, JavaScript, SQL, MS SQL Server, MS Access, IIS Server, .Net, SSIS

Confidential, NY

Sr. Business Analyst

Responsibilities:

• Gathered business requirements through Personal Interviews, Brainstorming, and Teleconferences.
• Worked with both clients and technical teams to communicate business needs and follow-up status of project.
• Wrote Product BacklogItems and derived user stories from functional requirements.
• Authored Business Requirement Document and Functional Specification Document for online retail store, one of its eCommerce platform.
• Involved in highlighting the key problems to be addressed in the Risk Analysis and accurately documenting the potential risks.
• Used MS Visio and Mockingbird to develop UML diagrams,activity diagrams, sequence diagram, Wireframe.
• Coordinated with stakeholders and IT teams to avoid project delay due to the change of requirements.
• Collaborated with UI/UX, API and System teams to support development initiatives.
• Created Prototypes and Transformation Map to facilitate presentation and showcase of the design to the stakeholders and participated teams.
• Assisted in extracting data including demand forecasting, market value, cost and marketing information from the database using basic SQL queries.
• Involved in testing activities including writing Test Plans, UAT and validation of test results.

Environment: Waterfall, Agile, JIRA, MS Word, Excel, PowerPoint, Visio, SharePoint, Prototype Design, API, User Interface, Supply Chain, eCommerce, Android, Java, SQL, Eclipse, JavaScript, HTML

Confidential Chase, OH

Business Analyst

Responsibilities:

• Organized Requirements Workshop with clients and conducted JAD session with developers and SMEs to understand and articulate requirements.
• Performed Competitor Analysis, Risk Analysis with the business team to determine the best practice and present solutions.
• Conducted Usability Testing to do users’ need assessments.
• Documented System Impacts that include UI change and data flow.
• Documented User Stories and managing Product Backlog.
• Worked with compliance department in setting up compliance rules within the application to produce alerts, warnings and data exceptions.
• Created workflows in Visio to depict the process flow of the application.
• Documented Screen Mock ups with information and system architecture to add the proposed functionalities to the existed system.
• Conducted Design Reviews with all stakeholders.
• Involved in creating Test Plans from the Business Requirements document and design document to cover overall quality assurance.

Environment: Agile, MS Word, Excel, PowerPoint, Visio, IOS, Cocoa Touch, Pencil Project, Mobile App

Confidential, OH

Business Analyst

Responsibilities:

• Implemented Waterfall methodology and track project progress through the whole life cycle of development (SDLC) with technical team.
• Performed Requirement Analysis by doing researches on the competitors’ website and Identified assumptions and constraints of the project.
• Traced Requirements to high-level design and Use case model, Test cases.
• Analyze business process and using Use case diagram to capture the value of the requirements.
• Validated the requirements with stakeholders and completed the sign-off process.
• Developed Prototype by using Axure RP to verify the requirements.
• Worked with Business Intelligence team for assessing sales reports.
• Involved in developing the test strategy; assist in developing QA Test plans for Functional, Integration and System Testing. Participated in Black Box Testing.
• Worked in the environment that stakeholders in different regions are involved, coordinated between the local client and offshore UI design team.
• Mainly focused on the frontend design and prototyping of the website. Worked with the other BAs for backend admin console to keep the consistency.

Environment: Waterfall, MS Office (Word, PowerPoint, Excel, Visio, Project), Business Intelligence, ASP.Net, JavaScript, HTML, BRD, FSD, Axure, SDLC

Confidential, OH

Business Analyst

Responsibilities:

• Led the entire efforts in implementing Mobile CRM by conducting workshops, interviewing SMEs, performing Gap Analysis and Feasibility study.
• Created Functional Specification documents and wireframe documents.
• Facilitated and managed meeting sessions including focus groups and brainstorming sessions.
• Consulted and coordinated with system users to provide assistance in resolving issues and facilitate usability test.
• Tracked and documented changes to functional and business specifications.
• Conducted complete Mobile CRM application testing on Android and iOS devices.
• Developed and coordinated the implementation plan to test business process during system development and evaluate alternatives.
• Used ALM to track and maintain requirements, test plans and for defect logging, tracking.

Environment: Agile, Siebel, MS Word, Excel, PowerPoint, Project, Visio, ALM

Confidential

Business Analyst

Responsibilities:

• Partnered with product and business teams to identify and prioritize the requirements from the business side.
• Worked closely with offshore and extended analytics teams.
• Creating functional requirements document, use cases and updating training guides for business use, user groups and vendor relations.
• Conducted Usability testing to get better understanding on the user behavior.
• Coordinated with the vendors to deal with their changing requirements towards the interface of their brands.
• Evaluated performance of tested features and deliver final test results in a clear, concise and actionable manner including frequent A/B tests.
• Conducted data analysis and research to understand user intent and behavior.
• Prepared multiple test plans and implementation plans and participated in all tests.

Environment: MS Word, Excel, PowerPoint, Visio, SharePoint, Photoshop, API, eCommerce, ASP.Net, JavaScript, XML, SQL, HTML, SDLC