Business Analyst Resume Profile

SENIOR BUSINESS ANALYST

I am experienced at collecting and documenting business requirements, developing detailed business process flows, creating both business facing and technical specifications, writing test scripts, managing UAT, developing and delivering end-user training/documentation, and providing exceptional support in a SME role. Demonstrated ability as a cross-functional team leader in the successful delivery of effective, high quality solutions and solving the most demanding of product roll-out challenges.
Team Leadership Customer Satisfaction
Detailed Oriented Quality Focused
Business Process Flows Test Management
Training Development/Delivery SDLC

PROFESSIONAL EXPERIENCE

Business Analysis / Team leadership: I am an enthusiastic and successful team leader, working as the liaison between various business units, technical development teams domestic and off-shore , international users and executive management.
Test Management: I have successfully planned and managed testing of multiple software solutions. I am detail oriented, highly organized and a firm believer in quality, not only in the products that I am associated with, but also in my work.

EMPLOYMENT

Confidential

Business Analyst Contractor

Support the company's residential business line through product management, business development, and optimizing existing Energy Optimization programs.
Primary product responsibility for residential application used in performing home energy audits. This tool runs on PC, iOS tablets and Android tablets. The tool interfaces with MS Dynamics.
Responsibilities include tracking and managing bugs and user issues, as well as participating in meetings to represent the sector.
Create and maintain Business Requirements BRD's and Requirements Traceability Matrix RTM documents.
Used Team Foundation Server TFS for defect management.
Access MS Dynamics to track submitted records during test and production for accuracy of Contact, Account, and related energy data fields. Run multiple queries to identify customer records requiring attention. Creating new call records from within MS Dynamics and verify record accuracy during download to tablets.

Confidential

IT Business Systems Analyst Contractor

Support of Siebel CRM Call Center integration with Oracle Knowledge Management System.
Enable seamless access when searching for published problem resolution articles.
Enable publication of new articles regarding problem resolution.
Create detailed System Functional Requirements and Requirements Matrix.
Conducted testing during SIT and UAT. Assisted in defect verification and resolution.
Used Team Foundation Server TFS for test script entry and defect management.

Confidential

IT Business Analyst Contractor

Primary liaison between Enterprise Services Sales business unit and IT Developers.
Services management tool for planning growth in services delivery contracts.
Create detailed Business Requirements BRD's and Requirements Matrix.
Used Team Foundation Server TFS for entry of business requirements.

Confidential

IT Business Analyst - Contractor

Create As Is and To Be business process flows, for Order Placement, Allocation, Supply, Distribution and Validation.

Confidential

IT Business Analyst - Contractor

Confidential

Sr. Business Systems Analyst

Support of Siebel CRM Call Center with CTI/IVR
Managed requirements workshops, created requirements matrix, performed process / workflow mapping using Visio, created Business Requirements Document BRD's .
Implementation / Version Upgrade / SME Support
Create full suite of test scripts and managed UAT.
Developed and delivered end user training.
Project Management
Customer Data Security Initiative protection of customer test files.
Channel Partner System Access restrictive system access for resellers.

Confidential

Project Manager

Project Management Call Center installation - Work Force Management, CTI, and IVR.

Confidential

Manager I.S. Customer Services

Managed technical team

Confidential

Business Analyst

Proprietary bill processing system utilized by the Managed Care organization.

Confidential

Analyzed existing customer support tool set for the A-Series mainframe product line.
Managed technical call center staff