SUMMARY

• Seeking fulltime role as a Sr. IT Business Analyst and open to consulting. Strong background as a Technical Writer and Software Developer.
• Extensive experience in collaborating with clients and development teams to gather and document functional business requirements for design. Knowledgeable and experienced in the following areas:
• All phases of the Software Development Lifecycle (SDLC).
• Writing API web services documentation for developers using JSON.
• Familiar with languages: JavaScript, C++, COBOL/JCL, JSON, HTML, XML, SAP/ABAP, and Visual Basic.
• Creating and assigning user stories in Rally based on Kanban methodology.
• Collaborating with stakeholders, product owners, and developers on Agile Scrum cross - functional teams to understand product vision and translate features into user backlog.
• Gathering functional requirements using JAD sessions, stories, use cases, and work flows.
• Interviewing stakeholders, product owners, and developers to create narrative process workflows.
• Using narrative process workflows to model visual process diagrams for requirements.
• Analyzing, eliciting, and documenting processes to create SOPs for retail, network security, and HR tasks.
• Evaluating enterprise-wide and government standards and conducting SME interviews to document cyber security practices, procedures and policies.
• Analyzing federal CMS MARS-E 200, NIST, and NIST standards to document Medicaid data privacy and security requirements.
• Collaborating with SMEs to elicit Medicaid processes and create visual and narrative workflows.
• Utilizing Agile (Scrum and Kanban), Waterfall, UML, and RUP methodologies.
• Interfacing with SOA architects to elicit, analyze, and document technical user stories for web services processes to communicate non-functional requirements.
• Scheduling and leading meetings with stakeholders to discuss requirements.
• Analyzing and modeling ITIL business processes for improvement.
• Proficient in modeling and documenting “as-is” and “to-be” business processes.
• Defining business rules to create business requirements.
• Producing Scope Management Plans and Business Use Cases.
• Developing Test Cases and UAT Plans.
• Conducting gap analysis for projects to define and analyze documentation needs.
• Writing Business Functional Requirements Documents (BFRDs) for stakeholder sign-off.
• Requirements Traceability Matrix creation.
• Utilizing SharePoint, SmartSheet, and ServiceNow for enterprise content and knowledge management.
• Using Rally and Jira for user stories.
• Writing developer technical reference and user guides.
• Creating system installation/configuration guides, playbooks, and run books.
• Researching and writing IT security policies and procedures.
• Producing training videos using Captivate.
• Creating online help using RoboHelp.
• Running queries using SQL and creating reports with MS Access and Excel.
• Designing document templates in ServiceNow using CSS/HTML.

TECHNICAL SKILLS

Programming Languages: JavaScript, Java, JSON, HTML, XML, C++, Visual Basic, SAP/ABAP, CSS, COBOL/JCL

Microsoft: Word, Excel, PowerPoint, One Note, Publisher, Access, Outlook

Editors: Notepad++, Sublime

Collaboration/Content Management Tools: SharePoint, SmartSheet, Confluence, GitHub, Bitbucket

IT Service Management: ServiceNow, Remedy

Project Management: Rally, MS Project, Jira

Instructional Design: Adobe Captivate, Clarity CAPA, RoboHelp/HTML, Adobe Acrobat

Process Modeling: Visio (advanced), MS Draw

Screen Imaging/Graphics: SnagIt, Hijaak, MS Paint

Database: SQL Queries, Business Objects

Methodologies: Agile Scrum, Waterfall, Kanban, UML, RUP

Mainframe: VAX/VMS COBOL Programmer

PROFESSIONAL EXPERIENCE

Confidential - Pasadena, CA

Sr. Business Analyst

Responsibilities:

• Analyzed existing user and programmer technical documentation to model current system workflows for multi-specialty medical group that contracts with the Veterans Administration (VA) Department to provide disability exams for Veterans and separating Service members.
• Analyzed functionalities for the billing, scheduling, and diagnostic modules to create process maps used to develop new connectivity requirements for VA to Confidential data download.
• Worked closely with developers to understand and document system processes.
• Mapped system processes using Visio.
• Project ended due to cancellation of contract regarding award issues.

Confidential - Los Angeles, CA

Sr. Business Analyst

Responsibilities:

• Managed, created, and reviewed customer requirements, QA testing materials, and technical documentation for a retail data integration company that provides shelf-edge solutions for national grocery chains.
• Responsible for writing and editing customer functional requirements (change controls) during each sprint.
• Ensured that all customer functional and technical requirements handed off to the development team were communicated in a clear, logical, and actionable format and updated with the accurate processes.
• Created test cases for QA functional testing based on customer requirements for each sprint, and reviewed and edited the test results as needed.
• Where gaps in understanding existed regarding client functional requirements, collaborated with product owner, sales reps, deployment team, and developers to analyze and document the corrective measures needed to resolve communication issues, and facilitated accurate development of the required processes.
• Maintained documentation libraries, created workflow diagrams, and created templates.
• Created user guides and documented deployment statuses and definitions.
• Maintained documentation review and submittal processes using SmartSheet.
• Documented ad hoc technical conversations during scheduled meetings and converted those into minutes.

Confidential - Phoenix, AZ

Sr. API Business Analyst

Responsibilities:

• Worked closely with develops to refine and document REST API technical specifications for the AMEX Developers Web Portal to be consumed by external Card Partners.
• Accessed Bitbucket repository to retrieve API files converted from JSON into YAML by Swagger editor.
• Downloaded API files into Sublime/NotePad++ to document API user attributes, server responses, code samples, and HTTP requests to be posted on the development portal.
• Engaged with developers and product owner to document API technical specifications for Spend Control Vault, ATM Locator, Pay for Points, Partner Card Application Offers, V-Payment, Account Financials, and OAuth (authorization for authenticating Partner access tokens to onboard the API Management Gateway).
• Interfaced closely with developers to define technical requirements used to create the OAuth authentication API developer’s guide in MS Word.
• Worked with developers and product owner to obtain and verify portal content.
• Utilized Kanban methodology to create internal user stories for work specifications in Rally, and assigned completed stories to the next development phase.
• Used Atlassian Confluence for document collaboration with teams.

Confidential - Columbia, SC

Sr. IT Business Analyst

Responsibilities:

• Analyzed the Center for Medicare and Medicaid Services (CMS) Minimum Acceptable Risk Standards for Exchanges (MARS-E 2.0 Volumes 1 - 4) to create cyber security requirements conforming to the Patient Protection and Affordable Care Act (ACA) and DHHS regulations for SC Medicaid health Exchange.
• Interpreted MARS-E 2.0 data privacy and security requirements to produce a federally compliant System Security Plan (SSP) mandating PII (patients’ personally identifiable information) in the data privacy and security rules for MMIS application development.
• Interpreted MARS-E 2.0 controls for data privacy and security requirements to produce a federally compliant System Design Standards (SDD) document that incorporated PII data privacy and security requirements for Medicaid MMIS application development.
• Analyzed the National Institute of Standards and Technology (NIST) Special Publications and NIST that serve as the parent framework for MARS-E 2.0, to ensure security requirements compliance for all systems, interfaces, and connections between ACA-mandated health exchanges and marketplaces.
• Edited PowerPoint training slides and created information security documents for the Medicaid Authority to Connect (ACT) project, which allows access to the Maintenance Management Information System (MMIS).
• Worked closely with Security Analysts to elicit, review, and update all security requirements documentation.

Confidential - El Dorado, AR

Sr. IT Business Process Analyst

Responsibilities:

• Developed SOP playbooks for a retail company operating a chain of national gas stores.
• Interviewed HR SMEs to gather new HR onboarding and recruiting business requirements for UltiPro system.
• Analyzed existing HR process flowcharts to document and map new HR recruiting and onboarding processes.
• Engaged closely with business owners to document retail store SOPs.
• Used CSS/HTLM to create SOP templates and procedures in ServiceNow.
• Interviewed home office employees to create IT and corporate business processes.
• Converted retail store training guides into SOPs and interviewed SMEs to verify process accuracy.