SUMMARY

• Confidential as an experienced IT professional with 10 + years of experience in teh field of IT as a business analyst and project management to deliver projects on time, within budget and optimum quality. I has experience with both Waterfall as well as Scrum SDLC processes.
• I has worked with all teh modules of CRM Dynamics including 3.0,4.0, 2011,2013 & 2015
• Extensive experience with Salesforce.com sales, customer service and marketing cloud
• Extensive knowledge of out of box functionality for Sales, Services and Marketing module of CRM
• Customization and configuration experience like creating workflows, entities, attributes, views, dashboards, reports etc
• Experience in importing and exporting data from CRM, Entity relationship mapping
• Created dialogs, processes, plug ins for Dynamics CRM
• Worked on projects where we did CRM upgrade, CRM migration and CRM integration with other platforms
• Performed data migration and data integration using SCRIBE connector with Dynamics CRM and Salesforce.com
• Ability to manage multiple cross - discipline projects starting from envision phase to successful launch, post production support and managing a multi member team
• Conducted JAD sessions to gather business requirements, analyze As-Is and To-Be scenarios, Gap analysis, define business use cases, requirements prioritization and creation of BRD
• Reviewed BRD with stakeholders and got their sign off and approval on teh document
• Translated BRD into functional and non-functional requirements, data analysis, data mapping etc
• Helped to conduct testing, participated in teh triage calls, logged defects, followed up with team members to provide more information on resolving issues
• Conducted UAT testing by engaging teh stakeholders and worked with IT team to get teh issues resolved and got teh UAT sign off from teh stakeholders
• Simultaneously managed multiple projects to execute them simultaneously starting from teh envision phase to teh successful delivery, post production and project closure.
• Created project communication status reports to highlight updates and risk/mitigation strategy
• Performed quality management of projects, managed risks, identified their mitigation and contingency plan
• Created Program plans, Project Plans, Project Milestone Plan, Project Charters, Created RFPs and Proposal evaluations
• Generated professional interactive visual presentations for team discussions and leadership meetings
• Great communication experience with everyday project team members, subject matter experts, and sponsors
• Extensive experience in using SDLC processes such as Waterfall and Scrum processes
• Experience working and assisting off-shore team
• Worked independently and as a team member.
• Ability to work TEMPeffectively and efficiently with limited supervision with oversight responsibilities for analytical testing work streams.
• Created communication plan which includes executive status reporting/program dashboard
• Created project plans, project charter, project milestone plan
• Prepared RFPs, RFQs, Proposal evaluation, budget proposals etc.
• Extensive experience in vendor selection and vendor management
• Has managed projects scope, project schedule and cost for 10 + projects
• Has managed approximately million budget
• Conducted weekly & monthly status review meetings, Change Request Management, Billing Status, Risk and Issue Report, Work Performance Measurement, Budget Forecast, Variance Analysis, Project Performance Reports

TECHNICAL SKILLS

Project Management Tools: Jira, SharePoint, Confidential Project, MS Visio, MS Office

Requirement Management: Confidential Visual Studio, Rational Requisite Pro

Testing Tools: Jira, Quick Test Pro( QTP),Mercury Load Runner and Win Runner

Business Modeling Tools: Confidential Visio, Confidential Visual Studio Team Foundation Server (VSTF)

Programming Languages: HTML,SQL, XML

Other Methodologies: SDLC, Waterfall Methodology, Agile Methodology, SCRUM

UI Design Tools: Confidential Expressions

Other Tools: CMS, HP Teamsites, Bizaarvoice, SAP BO, Salesforce.com, CRM, Exact Target, MS Dynamics CRM, SQL Server, .Net, Java Script, BI Tools, Oracle E-Business Suite

PROFESSIONAL EXPERIENCE

Confidential

Project Manager/Business Analyst

Responsibilities:

• Managed teh various SDLC phases like Analysis, Design, Development, Testing and UAT phases
• Worked with Chempoint stakeholders to understand teh scope, objectives, KPIs, assumptions and dependencies for teh project
• Worked with stakeholders to gather business requirements, conduct gap analysis, define business requirements and priorities
• Created user stories, entered user stories into JIRA to start tracking them under teh product backlog
• Conducted teh project kick off meetings, weekly project status meetings, conducted key milestone meetings
• Worked with Information Architects, User Experience Designers, Creative Directors, Visual Designers, Content Writers and Editors, SEO analysts, Web Analytics analysts, Technical Architects, Developers, and Testers.
• Wrote business requirements documents (BRDs) and got approval from teh key stakeholders
• Wrote functional requirements document (FSD) which required analyzing teh existing architecture, proposing solution options, documenting functional and non-functional requirements, data analysis, documentation on RESFTUL web services API integration using GET method and XML/JSON file integration with CRM and other applications
• Created Project Plans, Project Milestone Plan, Project Charter, Risk mitigation strategy
• Helped in business requirements elicitation, functional requirements gathering and Test planning
• Lead UAT, Defect triage meetings, Business Readiness and UAT Sign offs

Confidential

Project Manager/Business Analyst

Responsibilities:

• Managed teh various SDLC phases like Analysis, Design, Development, Testing and UAT phases
• Worked with Confidential stakeholders to understand teh scope, objectives, KPIs, assumptions and dependencies for teh project
• Worked with stakeholders to gather business requirements, conduct gap analysis, define business requirements and priorities
• Created user stories, entered user stories into Visual studio to start tracking them under teh product backlog
• Created business requirements documents (BRDs) and got approval from teh stakeholders
• Worked with Information Architects, User Experience Designers, Creative Directors, Visual Designers, Content Writers and Editors, SEO analysts, Web Analytics analysts, Technical Architects, Developers, and Testers.
• Wrote functional requirements document (FSD) which required analyzing teh existing architecture, proposing solution options, documenting functional and non-functional requirements, data analysis, documentation on RESFTUL web services API integration using GET method and XML/JSON file integration with CRM and other applications
• Created Project Plans, Project Milestone Plan, Project Charter, Risk mitigation strategy
• Helped in business requirements elicitation, functional requirements gathering and Test planning
• Lead UAT, Defect triage meetings, Business Readiness and UAT Sign offs

Confidential

Project Manager/Business Analyst

Responsibilities:

• Completed one full cycle of Dynamics CRM Implementation and data migration.
• Wrote business requirements documents (BRDs) and got approval from teh stake holders
• Worked with Confidential ’s stakeholders to understand teh scope, objectives, KPIs, assumptions and dependencies for teh project
• Worked with stakeholders to gather business requirements, conduct gap analysis, define business requirements and priorities
• Created user stories, entered user stories into JIRA to start tracking them under teh product backlog
• Participated in teh stand-up meetings, sprint planning meetings, conducted sprint demos with teh stakeholders

Confidential

Project Manager/Business Analyst

Responsibilities:

• Managed/Oversaw launching of Web and Dynamics CRM cross discipline projects starting from teh envision phase to teh successful delivery
• Managed budget for multiple projects
• Created status reports to track project progress and track risks
• Created project plans including WBS, key milestones, key deliverables, deadlines and tasks
• Gathered business requirements, identified key use cases, documented requirements, prioritized requirements and got stakeholder sign off
• Worked with teh technology team to translate teh business requirements to functional requirements, data analysis, data mapping, data modelling
• Completed 2 full cycle of Dynamics CRM implementation.
• Helped in QA Testing, UAT Testing by creating UAT test cases, test planning and defect triage

Confidential - San Jose, CA

Project Manager

Responsibilities:

• Worked with teh key stakeholders on requirements gathering for teh marketing and sales projects
• Created project timelines which includes key milestones, activities, resource allocation etc.
• Managed teh project timelines to make sure teh scope gets delivered on time and within budget
• Created detail business requirements documents, reviewed and got approvals from key stakeholders
• Translated teh business requirements into more detail technical requirements
• Created detail functional specification documents and worked with teh Engineering/IT team to make sure they understand teh functionality/requirements
• Wrote QA Testing and UAT/User Acceptance Test plan, Test Scripts and facilitated UAT Kick off and UAT Testing
• Followed up with teh IT team to get bug fixes, clarify requirements to make sure teh functionality meets teh business requirements
• Completed 2 full cycle of MS Dynamics CRM implementation.
• Worked to get a business sign off on teh feature set before projects get deployed

Confidential - Portland, OR

Project Coordinator

Responsibilities:

• I worked with teh business stakeholders to gather teh business critical requirements for Confidential Retail Stores
• Created project plan using MS Project, created project timelines which includes key milestones, activities, resource allocation etc.
• Managed teh project timelines to make sure teh scope gets delivered on time and within budget
• Created detail business requirements documents, reviewed and got approvals from key stakeholders
• Completed 4 full cycle of Dynamics CRM implementation.
• Translated teh business requirements into more detail technical requirements
• Created detail functional specification documents and worked with teh Engineering/IT team to make sure they understand teh functionality/requirements
• Wrote User Acceptance Test plan, Test Scripts and facilitated UAT Kick off and UAT Testing
• Followed up with teh IT team to get bug fixes, clarify requirements to make sure teh functionality meets teh business requirements
• Worked to get a business sign off on teh feature set before projects get deployed