SUMMARY

• An accomplished Business Analyst wif 8+ years of experience in gathering and analyzing business requirements and processes, and developing specification documents
• Having Strong Exposure in Collecting Client Requirements
• Business Analyst wif industry experience in business data modeling, software requirement analysis, process modeling, process flow and quality assurance skills using different methodologies, mainly OOA, OOAD and UML
• Strong knowledge of Operations and management Industry including Banking, Healthcare industry including mobile application wif emphasis on Business Requirements and Functional Requirements
• Extensive knowledge of all phases of teh software development life cycle (SDLC) and teh iterative Rational Unified Process (RUP)
• Organized many Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops and Rapid Application Development (RAD) sessions wif end - user/clients/stake holders and teh IT group
• Design and review of various documents including teh Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents
• Proficient in creating Risk Analysis documents, Risk Management Plan, User Requirement Specification, Functional Requirement Specification and Business Process Flows
• Proficient in using UML in behavioral, structural and architectural modeling - in creating Use Case, State, Activity, Class and Sequence diagrams using Rational Rose
• Used Microsoft Visio for Business Process Modeling and Data flow diagrams
• Used ER w in 4.0 to capture data by creating Entity-Relationship and Use Case diagrams
• Well versed in project management tool (MS Project) for status reporting, planning and resource allocation
• Extensive experience in implementing methodologies and improving teh processes -RUP (Rational Unified Process), Agile-SCRUM (Iterative Releases), PMI, SDLC
• Experience in conducting GAP analysis, User Acceptance Testing (UAT)
• Successful as a team player to work in conjunction wif other DBA’s, testers, developers and other team members in validation and testing complex scenarios and projects and in teh maintenance of Quality Standards in Projects especially wif Test Director
• Expertise in Analysis of Problem Severity, Defect tracking and reporting system
• Strong communication, problem solving, organizational, interpersonal, and presentation skills

TECHNICAL SKILLS

Programming Languages: C, C++, JAVA SCRIPT, HTML, PHP, SQL

Operating Systems: Windows9x/2000/windows 7/ windows 10

UML Modeling Tools: Rational Rose, MS Visio, RUP

Modeling Language: UML

Testing: Manual Testing

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Interacted closely wif teh Subject matter experts (SME) for teh business Process Modeling
• Understood teh AS-IS and TO-BE business (current and future flow) and developed teh business Requirement Document (BRD)
• Played lead role in gathering, analyzing and writing business requirements from SMEs in Commercial Lines by conducting JAD/JAR sessions
• Conducted Web based survey of field agents and used questionnaire as requirement elicitation technique in brain storming sessions
• Framed a detailed JAD session agenda and facilitated JAD sessions wif teh SMEs, process owners & stake holders and collected teh meeting minutes from teh session and identified various action items
• Analyzed teh meeting minutes collected in JAD sessions into requirement specification documents and categorized Functional, Non-Functional Requirements and business Rules
• Created concise detailed functional requirements specification (FRS) documents and end user documentation in accordance to guidelines and standards to a level where developers can interpret, design and develop teh application wif minimum guidance
• Assisted in defining and reviewing teh Non-Functional architecture requirements for designing teh GUI including security, integration, performance, and quality requirements
• Responsible for creating and maintaining requirements traceability matrix (RTM) using Requisite Pro
• Identified Use Cases from teh Functional Requirement and created Use Case Narratives along wif teh functional specifications for each work streams
• Experience in working on HIPAA EDI Transactions and X12 Transactions
• Applied change management processes to ensure modifications were included and managed wifin scope of teh project
• Was involved in various walk-through sessions wif developers and prepare presentations to help them understand teh requirements and end user needs
• Created manual test cases for requirement verification and to check teh functionality of teh application
• Collaborated wif QA team to create and implement test plan and test cases for User Acceptance Testing (UAT)
• Experience in using SQL queries to retrieve and validate data and prepare table level rules for teh data mapping document
• Developed user manuals, presentations and training manuals as per project specifications and timelines
• Provided status updates to teh Project Manager of progress made on work products and various milestones achieved

Environment: Rational Clear Case, Rational Clear Quest, Oracle 9i, Windows XP, UML, MS Project, MS Visio, MS Office, MS Visual Studio 2005, Cobol, Rational Requisite Pro.

Confidential, Williston

Business Analyst

Responsibilities:

• Worked wif teh business users and wif different levels of management to identify requirements, use cases and to develop functional specifications. Used teh RUP methodology for software development
• Developed UML Use-Cases and Use-Case diagrams after assessing teh status and scope of teh project and understanding teh business processes using Rational Rose
• Integrated Requisite Pro wif Rational Rose to provide all teams visibility and maintain traceability among requirements, use cases and change requests
• Managed all teh requirements effectively and made them available to all team members
• Authored Data Flow diagrams, Sequence diagrams and Business models
• Created requirements analysis and design phase artifacts using Requisite Pro, activity diagrams and Sequential diagrams
• Supported User Acceptance testing (UAT) and collaborated wif teh QA team to develop test plans, test scenarios, test cases and test data to be used in testing, based on business requirements, technical specifications and/or product knowledge
• Interacting wif teh developers to report and correct bugs
• Prepared detailed reports of teh Bugs, Pass-Fail report, Comparison Chart

Environment: Windows XP, Oracle/SQL Server 2000, SQL, UML, UAT, Rational Requisite Pro, UML, RUP, Rational Suite, MS Visio, MS Project.

Confidential, Santa Clara, CA

Business Analyst

Responsibilities:

• Elicited and gatheird high level requirements by conducting stakeholder meetings, interviews and discussions
• Conducted RFI and RFP process for vendor products and facilitated Business and Technical teams in Vendor Selection Process
• Prioritized business and systems problems; Conducted impact analysis
• Helped business and technical people in prioritizing wish list and managing teh small Change Requests
• Defined system scope and objectives and prepared BRD(Business Requirement Document) and FSD(Functional Specification Document)
• Used storyboarding technique and dashboard for building consensus on behavioral requirements among stakeholders
• Developed Use-Cases, Class and Activity Diagrams to model teh detailed business system elements and data flow
• Developed workflow, screen mock-ups, and conversion requirements for all transaction related activities
• Assisted PM to develop Gantt chart and CPM Charts for project time and activity scheduling to align teh project development wif time and cost objective
• Collaborated wif development team in identifying UI prototype elements from user’s perspective
• Worked wif development team in designing model to display real time data regarding quotes and prices
• Assisted in designing tests plans, test scenarios and test case for integration, regression and user acceptance testing (UAT) to improve overall quality of teh application
• Used Microsoft Excel and Microsoft Access for Data Analysis and Reporting
• Used Test Director for assigning and raising an application bugs
• Created documentation for training and Help Desk teams
• Worked wif SQL queries for data manipulations

Environment: Java/J2ee, JSP, Excel, PowerPoint, MS Project, MS Word, Test Director.

Confidential, Andover, MA

Jr. Business Analyst

Responsibilities:

• Gatheird Business Requirements from teh Subject Matter Experts (SMEs) and documented teh requirements in teh BRD. Utilized data flow diagrams, use case diagrams and process flow diagrams to represent information provided by teh Business Owners
• Analyzed functional and non-functional categorized data elements for data profiling and mapping from source to target data environment
• Created Data Mapping, Database Queries, and Data Dictionaries
• Used JIRA to create management reports, project summary and convert user story into EPIC
• Performed Analysis of ICD9 Procedure and Diagnosis Codes in accordance wif Conversion Compliances
• Implemented and followed a Scrum Agile development methodology wifin teh cross functional team and acted as a liaison between teh business user group and teh technical team
• Worked wif teh QA team to test teh Computer Telephony Integration (CTI), (GUI), GCC Pulse (Reporting), Call Routing strategies, Call Center Process, Interactive Voice Response (IVR)
• Subject-matter expert preparing RFP in determining appropriate delivery strategy for defined benefit/contribution recordkeeping functions and confirming IVR, call center, and Web technology requirements
• Prepared documentation wif requirement coming from Business Stakeholder showing teh AS-IS process flow of Claims systems per CMS request
• Effectively elaborated teh Current process and gave a clear picture of teh proposed process for teh projects in teh organization
• Created and documented solution specific documents to assist Business Project management process
• Maintained teh Traceability Matrix Table to uniquely trace teh identified business requirements to general design to testing as proof dat requirements requested have been developed into a solution and dat it TEMPhas been tested and tracked

Environment: SQL Server, MS-Office Suite (Word, Excel, PowerPoint, Visio, MS Project), Agile, Waterfall.

Confidential

Jr. Business Analyst

Responsibilities:

• Assumed responsibility for overseeing client organization's ( Confidential Bank USA) process improvement engagements, and analyzed their business needs to provide best in class solutions in banking process.
• Understood, reviewed and improved teh account opening processes for both domestic (wifin United States) and global (outside United States) corporate account openings at Citibank.
• Produced functional documentations for clients by using UML, Activity/State diagrams, Process Maps and other Technical & Software Documentation guidelines to ensure completeness, accuracy, standardization and usefulness to various users.
• Interfaced between IT and Operations team to ensure successful modeling and implementation of processes.
• Coordinated wif Citibank's counterparts in various countries, such as United Kingdom, Australia, Nigeria and others, as necessary.
• Obtained teh Best Performance Award (TCS e-served Limited) in January 2010.
• Directed various projects from high value clients (greater TEMPthan $100 mil) of Citibank to open more TEMPthan 100 accounts successfully during processes roll outs.
• Assigned to Fort Lauderdale, Florida office of Citibank, as part of teh migration project for US Corporate Account opening process of Citibank

Environment: Oracle 9i, SQL, MS SQL Server 2005, Windows 95/98, UNIX, Win Runner, MS Word, MS Excel, MS Project

Confidential

Jr. Business Analyst

Responsibilities:

• Experience in working wif different software development lifecycle (SDLC) methodologies like Waterfall, Agile and Hybrid of Agile and Waterfall
• Gatheird Business Requirements from teh Subject Matter Experts (SMEs) and documenting teh requirements in complete artifacts, including process flow in MS- Visio and data mapping
• Validating requirements wif stakeholders and teh project team; providing suggestions and recommendations
• Excellent presentation skills wif MS Power Point, which was extensively used in different JAD sessions and to track progress
• Creating Business Requirement Document, Software Requirement Specification, Software Development Specification and Data Use and Rights documentation and providing Testing support
• Translates business requirements into business solution concepts, user stories, test case input, BPMN or other documents
• Used modeling, testing techniques and data models to improve teh flow of information through teh organization to enhance project success
• Used SQL queries to extract data from different databases including testing and production for data validation and data analysis reports

Environment: SQL Server, MS-Office Suite (Word, Excel, PowerPoint, Visio, MS Project).