SUMMARY:

• An experienced, Proactive, results - driven Service Delivery IT Manager with a proven track record of career development with expert knowledge of technology and its function in supporting efficient and profitable business operations for various business domains.
• A well respected manager who motivates both self and others to consistently deliver high standards of customer service and relationship management. Experienced in managing large scale capital budgets and vendor selection for large and small organizations. Skilled in identification of opportunities for increased efficiency with the necessary technical understanding to supervise technological improvements.
• Demonstrated ability to earn the trust of sponsors and other major stakeholders, to mobilize and motivate project teams, to set direction and approach, to resolve conflict, and to execute programs and projects with limited information.
• Business skills include: Financial Management • Scope and Time Management • Communication plans and Stakeholder Engagement • Resource Capacity Management • Process Integration and Improvement • Risk Management • Governance • Vendor Management • Revenue Recognition • Outsourcing and Offshore Development
• Over 19 years of experience in Information Technology project delivery, risk management, process design, application development, large scale deployment initiatives across various lines of business with diverse various technologies including JAVA, Mainframe, .NET, Visual Basic, C/C++, Oracle, SQL Server, DB2, IMS, MS Access, Mobile, SOLR, Hadoop, Netflix Conductor, Red hat rules engine
• Have worked for the Top 10 - Fortune 500 companies and various line of business (below)
• Banking, Credit Card and Finance (6 years) - Confidential, Citi Bank, Confidential
• Insurance (5 years) - AIG, Confidential, Florida Blue / Guidewell
• Telecom/Wireless (2 years)- Qwest, US Cellular, Aircell
• Transportation (5 years) - CSX
• Subject matter expert on Project Management, Change Management and Quality Management.
• Vast experience in working on CMMI, CMM, ISO 9000:2000, ITIL, BS7799, BS 15000 and Six Sigma framework. Also, have experience working on SARBANES-OXLEY (IT controls, security control, security standards, etc.) framework.
• Extensive experience in enterprise wide initiatives, Program Management, delivery management, offshore development center management, Application Development, Enhancement, Maintenance and Production Support.
• Expertise in full Software Development Life Cycle (SDLC), Quality Assurance and Management, Software Engineering, Process Improvement and Management, Business Process Improvement, Software Quality Consultancy and Business Process Re-Engineering.
• Managed multiple projects from $25K to $120 million budgets simultaneously.
• Managed a career maximum of 42 resources distributed into multiple teams supporting the above divisions within engineering department.
• Managed a career maximum of 26 applications across different departments within Track Testing, Track Rail Services, Maintenance of Way, Operations Planning and Design Construction & Capacity in Engineering.
• Proficient in managing multiple teams (maximum of 24 teams with various team size) and managing simultaneous projects (maintenance, enhancements, capital development project, multi-year development efforts) locally and distributed across locations within USA and offshore using Agile, Waterfall and Modified Waterfall software development methodologies.
• Managed diverse skill set resources and roles across different line of business across industries.
• Undertaken several enterprise wide programs across different business units within the organization.
• Served as decision maker in executive steering committee.
• Served as subject matter expert in the application development in the design and roadmap of the application and technologies.

PROFESSIONAL EXPERIENCE:

IT Manager

Confidential - Jacksonville, FL

Responsibilities:

• Managed a team of Project Managers, IT Managers, workstreams with Business Architects, IT Architects, Business System Analysts, Front end developers, backend developers, QA, scrum masters, Product owners .
• Work with product owner to manage the product backlogs .
• Initiated, planned, coordinated, executed, controlled, and closed project activities with multiple Agile teams and waterfall teams.
• Developed work plans for each subproject/department and prepared summary for management review.
• Executed and maintained project plans; reviewed, tracked, monitored and reported on project status
• Calculated, mitigated and monitored risk by creating contingency plans and advising management, as appropriate.
• Introduced and maintained SDLC best practices and process improvements.
• Established and maintained working relationship with all departments, stakeholders and external customers involved with project.
• Created data repository of members across multiple diverse system for analytical processing including systems like claims, providers, care management, clinical, social and environmental data.
• Collaborated across different units within the organization including customer service, provider network management, My life plan, My care connect, Pharmacy, STARS, RAF, Utilization management, Vendor Management, Appeals and Grievances
• Performed risk analysis, assessment and developed mitigation strategies interfacing with all levels of management and IT within the organization, managed project risks and reported regular project status to the project stakeholders on time.
• Defined project schedules and resource requirements based on planning methodologies, deliverables, schedules, and tasks.
• Prepared regular status reports, weekly and monthly reports to management including Directors and VP.
• Developed high level and low-level interface design of microservices design patterns
• Developed user interfaces to consume data outputs of workflow tasks from the microservices tasks
• Developed data feeds for the microservices to consume for every request and response tasks
• Technologies and tools used - Angular, React, Oracle, Db Mongo, RALLY, SharePoint, Netflix Conductor, Red Hat Rules, Micro services, Engine, Clarity, Microsoft Office products.

Senior Technical Project Manager

Confidential - - Jacksonville, FL

Responsibilities:

• Managed a team of 11 engineers supporting 250 servers and 10TB of replicated data across Germany, London, Singapore, India and US (multiple locations).
• Hands on experience leading several Agile teams and facilitated daily scrum, sprint planning, and retrospective reviews.
• Forecasted deliverables per iteration and arranged daily stand up meeting.
• Work with product owner to manage the product backlogs and prepare for the next sprint
• Served as Scrum Master and Project Manager for the implementation of IT projects.
• Initiated, planned, coordinated, executed, controlled, and closed project activities with multiple Agile teams.
• Developed work plans for each subproject/department and prepare summary for management review.
• Executed and maintained project plans; reviewed, tracked, monitored and reported on project status
• Calculated, mitigated and monitored risk by creating contingency plans and advising management, as appropriate.
• Introduced and maintained SDLC best practices and process improvements.
• Established and maintained working relationship with all departments, and external customers involved with project.
• Responsible for collection, tracking, processing, hosting, review, and production of Electronically Stored Information (ESI).
• Experienced using industry standard chain-of-custody (COC) procedures and forensic approaches for preserving data integrity.
• Managed sub groups and programs within the Group information Management system across the globe.
• Managed large number of users spread across the 38 countries across continents Asia, Europe, Australia, Africa, Americas.
• Provided reviews of existing technology spend and identified opportunities for cost savings.
• Developed proposal to extend the solution to Voice, Video, Desktop image and other instant messaging systems.
• Worked closely with clients to develop strategies for of business goals.
• Acted as client advocate in negotiations for provision of external support and vendor selection.
• Provided internal project management for infrastructure upgrades.
• Managed relationships with third party companies providing equipment and services.
• Participated in the assessment of products or program alternatives to make recommendations to management.
• Collaborated with International counterparts to provide a follow the sun support model.
• Maintained relationships with other team leaders to ensure provision of integrated services.
• Ensured optimum use of IT and appropriate systems to support client efficiency and profitability.
• Collaborated and developed masking strategies with test data management teams.
• Coordinated with the set-up of new servers and environments for the development to connect to in building the applications.
• Set-up DEV, UAT and PROD project servers including cost estimation, provisioning, hand over and go live.
• Met all 35 DB Operation Review Requirements to GO-LIVE.
• Helped project achieve all DB internal compliance requirements which included compliance to security standards, architecture standards, SDLC tool standards, environment migration standards, review standards and DB financial review requirements.
• Developed Information Governance budget forecast for 2018 projects.
• Helped cleanup data quality records with the vendor support teams.
• Provided on-going technical support and to members of the eDiscovery Technology Services group.
• Managed end-to-end data delivery of reconnecting source files to Hadoop.
• Technologies and tools used - Angular, HADOOP, SOLR, NIFI, Hadoop, Oracle, JIRA, Confluence, SharePoint, Balsamiq, Clarity, JIMA, Microsoft Office products.

Senior IT Manager

Confidential

Responsibilities:

• Managed a team of 42 resources distributed into multiple teams supporting the above divisions within engineering department, Positive Train control applications and Mechanical applications.
• Managed 26 applications across different departments within Track Testing, Track Rail Services, Maintenance of Way, Operations Planning and Design Construction & Capacity in Engineering.
• Functioned as an application development manager and subject matter expert on key applications.
• Worked for various department and divisions supporting several business partners and users spread across various business units including Mechanical (Locomotive and Cars), Customer Service, CREW Management, Field Clerks, Yardmasters, LATCH, Train CREW, Positive Train Control and Engineering.
• Provided technical and business knowledge directions to team members to successfully completing the work activities
• Provided roadmap, strategies and return on investments (ROI) on capital projects and large enhancement projects
• Developed project charter and submitted business case for sponsor and capital approval for projects like Onboard Systems Portal, Release management integration and integration to other asset management systems.
• Helped the project team achieve high productivity through continuous planning, providing required information, constructive feedback, transparent communication across at all levels etc.
• Responsible for acting as liaison between various interfacing applications like Jobtrax, STARS, LOCOSCHED, CMOR, LCT, ACHOO, GEMC, COSMACON,TECS, LCC, Peoplesoft, LMS, Loco GPS, PSA, OTCS, CCM, GIS, EDW, STERLING, NOW, RAR, YES etc.
• Managed and executed several key projects from inception through implementation through Waterfall and Agile methodologies. Few notable key projects/applications executed and managed within CSX Corporation are CSX- Engineering Department Master Tracks, Crossing Diamonds, Turnouts, Lubricators, Curves, Yard & Side Tracks, Track Infrastructure Maintenance Reporting System (TIMRS), Track Charts, Plan Management, Track Structure Capital Request Management (TSCRMS ), Tie Placement Reporting System( TPRS), Road Crossing Management System (RCMS), Track Structure Capital GRID (Curfew Management), Tie Marking (mobile app), Rail Test Scheduling (RTS), Geometry Exception Management System (GEMS), Rail Defects, Derailment, Facilities DB Changes, Hadoop Data & Reprocessing, Legacy Data Reprocessing, Tonnage, Rail Inventory Tracking, Tie Inventory Tracking, Bridge Inspection System(BIS), Tie Unloading (mobile app), Bridge Management System, Culverts, Tunnels, BLUEBOOK, R1, MOW- Change Control, Hadoop data processing applications (Sperry, Nordco, ENSCO, LORAM,BENTLEY, GREX, Geometry cars TGC2, TGC3), Positive Train Control - Locomotive Software Deployment System Application (LSDS),
• Locomotive Command Console, OTCS, Mechanical Troubleshooting Application MECH TR, Personnel Scheduling Application - PSA

Technical Program Manager

Confidential, Chicago, IL

Responsibilities:

• Responsible for acting as liaison between various groups with in HCSC to ensure project task accuracy and drive resolution of issues and constraints.
• Managed multiple projects and multiple cross functional IT groups within the organization.
• Managed all of the projects and its sub-projects independently of varying complexities in scope successfully to completion on-time and within budget.
• Coordinated with various ITG departments including BCAG,, EIM, EDA-DBA, HVEE, FACS, PMCTG, Access Channels, NDC and with Business areas like Marketing, Actuarial, Providers, Financial Reporting, SSD, Pricing, Underwriting
• Worked with various support teams with in the organization including Endevor, Systems Management, Database teams (DB2, IMS, Oracle, and SQL), Storage Management, ZEKE/ZENA Scheduling management etc.
• Remediated 250 mainframe application teams and 100 plus distribution applications.

Project Manager/ Change Control Manager

Confidential

Responsibilities:

• Performed dual roles and responsible for ensuring that the IT change management process is being followed and all change management procedures, standards, and activities meet customer expectations.
• Responsible for changes going into production environment and ensuring defect free deployments in production.
• Managed and maintained the production environment with planned deployments and prevented downtime.
• Ensured that the process operated effectively and efficiently with in IT and Engineering and Operations groups.
• Handled incident and problem management items escalated by the IT-command center.

Senior Technical Project Manager

Confidential, Chicago, IL

Responsibilities:

• Responsible for acting as liaison between various groups including Endevor Team, Storage Management group, Scheduling team, Security group, CICS team.
• Monitored project status through Microsoft Project, weekly meetings, status report and Interdependent Work stream meetings and took necessary corrective actions to keep project within schedule and cost.
• Improved project management process to ensure the reduction of delivery costs.

Project Manager

Confidential

Responsibilities:

• Responsible for acting as liaison between Information system and users for the Pre-production environment improvement and automation project.
• Monitored progress of the project using MS Project and took corrective actions to keep project within schedule and cost.
• Implemented ITIL change management, Software configuration management and Problem Management processes.
• Defined process for environment request to post Warranty for AMDOCS supported application environment which involved environment request, environment build, and environment shakeout testing, Independent testing (SQA), UAT Testing, Warrant support and Post Warranty Support.

Project Manager

Confidential, Jacksonville, FL

Responsibilities:

• Performed Business process Re-Engineering in Commercial Real Estate, Tax Services, Mortgage, Cards, and Banking & Auto.
• Performed project coordination work on need basis for both onsite and offshore teams.
• Developed value stream mapping and risk assessment for future state solutions.
• Mapped IT controls into business process flows and use cases for SARBANES-OXLEY audit compliance.

Project Manager / Quality Manager

Confidential, Jacksonville

Responsibilities:

• Performed gap analysis on the existing processes and propose new processes for approval from management.
• Defined and benchmarked standard processes integrating CMMI, CMM, ISO, ITIL and Six Sigma.
• Implemented Integrated Enterprise wide Capability Maturity Model Integration (CMMI) and the People CMM (PCMM).
• Trained by the bank to be an assessor for SCAMPI methodology for CMM appraisals.
• Led Confidential to be assessed at CMM Level 2 and CMM Level 3.

Project Manager I

Confidential

Responsibilities:

• Worked with business/users and technical team to understand business needs .
• Conducted interviews and facilitating requirement-gathering sessions for Online Claims Processing (OCP) project.
• Provided support for development of testing strategies and ensured compliance with functional requirements.
• Coordinated with team to develop User Acceptance Test Plans ensuring that requirements are met successfully.
• Provided status updates, estimate updates and report progress at regular status reporting meetings.