SUMMARY:

• Implementation PM\Business Analysis responsible for the inventory, disposition and remediation of 2100 standalone broadband internet circuits. Established go forward policy, process and procedures relating to the ProcurementInventory Management and vulnerability management of all stand - alone broadband internet circuits.
• Project Manager\Implementation Coordinator responsible for the implementation of EOL network devices and implementation\migration of WAN circuits at Wells Fargo core datacenters
• IT Sr. Project Coordinator responsible for various IT projects ranging from Telecom MSA, Server and Network upgrades to remediation of the communications room for 700 different bank locations
• Led projects for upgrading Microsoft based infrastructure server hardware, Cisco Network environments, and upgrading of user workstations from Windows 2000 to XP.
• Prepared and updated project plans utilizing MS Project, and provided consistent communication to all parties involved. Updated target date information, including peripheral and general information and scope of work in established SharePoint library
• Seasoned IT professional with an extensive background within infrastructure, programming, networking and project coordination.
• Team leader of second level IT Field Operations offices. Guided team members in daily operations to ensure consistent customer satisfaction and service level availability by focusing on change and problem management processes.
• Assembled top notch teams by hiring,, development and corrective action. Scheduled and monitored teams n an on-going basis for optimal productivity.
• Collaborated with Technical Support level I/II, Engineering and Network Operation departments to achieve defined service level agreements. Exceeded customer satisfaction ratings while resolving virus outbreaks, network outagesserver upgrades, and ongoing system maintenance.
• Business Analyst who Championed ISO 9001 for process initiation and improvement. Served as IT subject matter expert for Field Operations department which resulted in receiving the outstanding contributor from executive management.
• Managed vendor relationships (Xerox, HP, IBM, NetVersant, Blackbox and Recall) for product service and selectionRFP process negotiations, best pricing, and establishment of service level agreements.
• Spearheaded optimization and efficiencies effort that reduced company backup costs by $75,000 of an estimated
• $300,000 annual budget by streamlining backup process and operations, resulting in the coveted PeopleSoft IT Blue
• Angel for cost saving initiatives.
• Software development, business analysis and project leadership for over 10 years.
• Eligible for security clearance
• Authorized to work in the US for any employer

WORK EXPERIENCE:

Business Systems Consultant/Sr. Project Coordinator

Confidential - Charlotte, NC

Responsibilities:

• Responsible for the completion of Retirement technology environment setup and configuration of Application agents across different environments working with technology Services resource to complete tasks.
• Communicate project status to all levels of Retirement Technology management.
• Responsible for successful Refresh and Decommissioning of Retirement Application servers
• Track Project progress, issues and ensure timely resolution.
• Responsible for Remedy/PAC2000 Change Management, Incident, Problem and Asset Management Tracking and Reporting.

Implementation Mgr.\Business Analyst\Sr. Coordinator

Confidential - Charlotte, NC

Responsibilities:

• Responsible for remediation of 2100 standalone Broadband circuits across the enterprise due to risk assessment
• Business Analyst - Responsible for the inventory, reporting, disposition and remediation of 2100 stand-alone broadband internet circuits. Stand- alone circuits included: Building Management Systems, IT Labs, Small OfficesRemote ATM's, Public Wifi and Enterprise ISP's.
• Project\Implementation Manager - Responsible for scheduling, tracking (SharePoint) and reporting of 300+ Physical
• Site Inspections and convert identified devices with dynamic IP addresses to Static. Gathered and developed project documentation and processes for field engineers.
• Sr. Project Coordinator responsible for the coordination and remediation of 100+ Broadband circuits by moving to an approved Enterprise solution or disconnection. Assisted Project Manager with reporting to PMO.

Project Mgr.\Implementation Mgr.\Sr. Project Coordinator

Confidential - Charlotte, NC

Responsibilities:

• Responsible for managing the implementation and replacement of legacy Netscout and Lancope network devicesand migration of highly visible WAN circuits at Wells Fargo datacenters.
• Implementation Manager - Responsible for the creation of SharePoint for use in the ordering, scheduling, tracking and implementation\migration of DS3, OC3 and OC12 WAN circuits from legacy Wachovia to Wells Fargo network at
• 18 core datacenters..
• Project Manager responsible for successful implementation and replacement of EOL Lancope Network Replicators in 7 Wells Fargo datacenters and decommissioning of 178 devices at 10 Wells Fargo datacenters. Gathered and developed project documentation, scheduling of implementation activities and tracked Network and Regional
• Operations, Traffic engineers
• Project Manager responsible for successful implementation and replacement of EOL aggregation of Netscout
• Infinistream devices in 8 Wells Fargo datacenters. Gathered and developed project documentation, scheduling of implementation activities and tracked resources.
• Sr. Project Coordinator responsible for the migration and remediation of several hundred Verizon circuits. Efforts included the planning, order tracking (SharePoint), daily and weekly scheduling, and reporting of circuit migrations to
• Network Transition teams, Carrier Engineering and Management. SharePoint. Assisted Project Manager with allocation of resources and reporting to the PMO.
• IT Project Manager
• Project Manager responsible for the rehosting of 4 Bank of America applications that use 3DNS and Big IP in 4 separate datacenters by establishing new GTM and LTM routing with new virtual hosts being added to existing VIPS.
• Gathered and developed requirements and cost sizing for the project
• Scheduled and tracked resources utilizing MSPS and MS Project. Resources included Network OperationsRegional Operations, Traffic engineers and the Technical Support Integration Group
• Documented and tracked assumptions, risks and milestones
• Provided status reports to upper management, Bank of America and scheduled weekly team meetings
• Consistently met project timelines and goals throughout Project.

IT Sr. Project Coordinator

Confidential - Charlotte, NC

Responsibilities:

• Sr. Project Coordinator in a highly visible MPLS network transition project with Wells Fargo's primary wide area network provider. Project scope consists of remediating over 2000 high bandwidth MPLS circuits to diverse
• Access POP, MPLS nodes and PE routers. Remediation project is part of Wells Fargo's preferred network design criteria which is designed to limit risk of over concentrating circuits within a single physical facility. MPLS router concentration - circuits are to be distributed across Access POPS and/or MPLS nodes to limit exposure of a widespread outage.
• Developed internal process, procedure documentation and SOW and other project related documentation to ensure verall project compliance and interdepartmental communication flow.
• Developed new SharePoint site to track orders, progress and status of all Verizon Remediation's and completions in all phases for project.
• Coordinated all efforts from planning, ordering, tracking, weekly scheduling and execution of Verizon circuit remediation's using SharePoint.
• Reported daily activity to all levels of management, network transition teams and Carrier Engineering.
• Consistently met project timelines and goals throughout Project.

IT Project Coordinator

Confidential - Charlotte, NC

Responsibilities:

• Project Coordinator responsible for the branch conversion from Wachovia to Wells Fargo. Project scope consisted f ensuring over 700 Wachovia sites had their physical network equipment secured. Primary responsibilities were to plan, setup, scheduling, track, execute and reporting of retail sites in the East Coast.
• Responsible for Project Coordination as part of the Retail Integration of Wells Fargo and Wachovia for
• Communications Room Remediation for over 700 East Coast locations
• Coordinated and set up of scheduling for Vendor (Black Box) and technical staff work performed.
• Performed root cause analysis to resolve issues and escalated issues to internal support groups
• Facilitated all communications to accommodate all vendor visitations to the branch
• Consistently met project timelines and assisted in providing ongoing project communications
• Utilized SharePoint on a daily basis for the scheduling of work performed and reporting of site reviews and vendor scope of work.
• Prepared Customer Service requests to obtain approvals from various internal groups such as ATM, SecurityServer and Network support for upcoming vendor work requests.
• Maintained internal processes and procedures

Residential Property Manager - Broker License

Confidential

Responsibilities:

• Handle all business operations on behalf of the company specializing in residential property.
• Market and analyze residential home information and advised property owners on ways to preserve and increase property value. Prospect new properties and market through advertising, distributing mailers, cold calling and referrals.
• Negotiate property sales contracts, schedule maintenance and manage the building maintenance projects, compile data for financial reports and update records and files. Resolve client conflicts and complaints.
• Prepare advertisements, review tenant applications, analyze credit, income rations and reports. Create lease agreements, and oversee eviction violations.
• Update owners about physical condition of property and all financial arrangements.
• Schedules maintenance and repairs with vendors and ensures repairs and upgrades are completed on a timely basis. Negotiate vendor agreements for repairs.

IT Project Coordinator and Technical Support

Confidential

Responsibilities:

• Provide onsite and remote desktop support for various computer applications and equipment. Provide project coordination, diagnosis, troubleshooting and resolving of Windows XP and 2000 systems via onsite and remote access in a Windows 2003 environment for 300 users. Utilize ticketing system for resolution of work requests and for the escalation of issues to appropriate resources when required.
• Provide technical support for Citrix based applications, Active Directory administration, VPN access and troubleshooting, McAfee anti - virus installation and provide tracking of assets, and maintaining and updating of software licensing.
• Provide excellent customer service to user community with concentration for 1st time resolution.
• Daily support of a major VOIP company for clients running Windows XP and Vista. Configure and troubleshoot user's home network, desktops to work with VOIP phone service.
• Provide excellent customer service with concentration for 1st time resolution and respond to questions regarding the customer's account, billing, service and general account questions.
• Operations Coordinator/Desktop Support
• ThunderDome Racing - Mooresville, NC
• Provided daily support of Windows XP desktops, printers and servers running in a Windows 2000 environment.
• Coordinated logistic operations and developed plans and schedules for vendor and corporate events.

Managing Partner and Project Coordinator

Confidential - Charlotte, NC

Responsibilities:

• Developed Microsoft project plans and coordinated the rehabilitation and reconstruction of homes. Maintained relationships with Vendors, Investors, Realtors, Banks and appraisers.
• Preformed market analysis to determine location of projects that combined available homes at cost effective pricing with after repair sales potential.
• Created cost estimates for rehabilitation of homes and successfully completed projects within budget.

Senior Field Operations Engineer and Project Coordinator

Confidential - Pleasanton, CA

Responsibilities:

• Supervised seven (7) technicians for 400 corporate and remote branch office users in a Windows 2000/2003 environment. Guided team members in daily operations to ensure consistent customer satisfaction and service level availability by focusing on change and problem management processes. Aligned resources across functional areas to achieve goals.
• Responsible for support of planning, tracking and reporting projects in Microsoft Project. Applied effective project management principles, processes, and tools to enable success on small to medium sized projects for localized and global projects.
• Managed and tracked status of Microsoft Project work plans and deliverables of projects and effectively communicated to user community and management.
• Developed agendas for weekly team meetings, record minutes and tracked ongoing action items.
• Provided server administration, desktop support for Windows 2000/2003 and XP end users environment.
• Administered and responsible for the backup and ongoing maintenance of 20 Compaq production servers.
• Maintained, upgraded and maintained 14 PeopleSoft classrooms consisting of 46 Compaq servers, 200 workstations and a Cisco network infrastructure.
• Resolved technical workflow and process issues relating to client/server and to address Sarbanes - Oxley compliance concerns, resulting in reduction of Severity 1 issues by 15%.
• Assisted with the implementation of the network infrastructure, video conferencing, and technical support processes for 10,000+ users at multiple PeopleSoft user conferences.
• As site lead, responsible for reducing unresolved trouble tickets by 25% by administering, monitoring ticket queues to ensure SLA compliance. Served as hardware/software escalation authority for network engineering, facilities, and user community.

Senior Global Network Services Engineer and Project Leader

Confidential - Santa Clara, CA

Responsibilities:

• Theatre lead for Business Continuity/Server Room Acceptance project and Disaster Preparedness and Recovery which led to increased efficiency, Recovery Point Objectives decreasing downtime by 30%.
• Supervised five (5) IT Infrastructure Support Engineers responsible for 450+ users in a Windows 2000 environment.
• Led team and participated on several refresh projects consisting of upgrading of Cisco Ethernet environmentCompaq production server hardware, classroom servers and workstations and the migration of users and computers from Windows NT to Windows 2000. Managed backups for 40 production and development Compaq and HP servers.
• Championed acquisition of regional ISO 9001 and served as subject matter expert for CobiT . Received an Outstanding Contributor for obtaining 9001 ISO .
• Ensured Compaq servers and Cisco equipment was operational by proactively monitoring hardware using
• CiscoWorks and Compaq Insight Manager. Performed troubleshooting, escalated issues to management, internal support groups and equipment manufacturers support group.
• Participated in a North American based printer maintenance program with Xerox that reduced corporate annual costs by $267K which resulted in the reduction of 30 printers, installation of multi - function printers, and the reduction f support costs.
• Successfully upgraded and reengineered Vantive legacy classroom to new PeopleSoft infrastructure consisting of 6 classrooms, 17 Compaq servers, 90 desktops and related Cisco network infrastructure.
• Coordinated efforts as Regional lead for consolidation of two offices, which reduced the number of servers, printers and network assets. Tasks included the take down, reassembly and reconfiguration of Compaq and HP servers and
• Cisco network equipment.

Systems Engineer

Confidential - Santa Clara, CA

Responsibilities:

• Provided technical support and user administration for 350 users in a Windows NT environment. Administered
• 3Com network topology, setup and maintenance of HP printers. Configured and upgraded hardware and software for
• 40 HP and Compaq production servers.
• Key player on the disaster recovery and backup team. Installed Veritas v8 enterprise level backups using HP 1600 automated tape libraries for backup remote servers across multiple domains.
• Implemented and maintained four development labs consisting of 85 HP, Dell and Compaq servers. Assisted in lab design, build out and collaborated with facilities staff, electricians and network engineers. Diagnosed and resolved hardware and software issues.
• Provided user support for laptops, workstations, setup and maintenance of 6 legacy classrooms.
• Compaq Insight Manager, Cisco Works, DameWare Remote Desktop
• PlanView, DevicePro, CMP Provisioning, STAMP, Aldea, DHCP, DNS, TCP/IP, Veritas Backup Exec, Active Directory, Visio, SQL, SUS, SMS, Norton Anti - Virus, McAfee Anti-Virus, QIP, Hyena, Compaq Smart Start, Compaq Insight Manager, Cisco
• Works, DameWare Remote Desktop, Citrix, Total Network Inventory