SUMMARY:

• Senior leader with over 10 years of solution - oriented success withlarge international corporations
• Excellent in leveraging of technical knowledge and expertise. Initiative, energy drivenwith experience motivating and empowering teams.
• Superior decision-making, problem-solving and analytical competencies.

TECHNICAL SKILLS:

Methodologies Used: Waterfall, Agile/Scrum, ITIL, PMLC, EVM, CPM,Risk Analysis

Tools: Leveraged:MS-Office, MS-Project, Visio, Oracle, SharePoint, Quickbase, Asset Manager, Remedy, Clarity

Technology: LAN/WAN, internet, Microsoft Dynamics, SAP Business One

Skills Applied: Leadership, Communication, Motivation, Negotiation, Influencing, Conflict Resolution

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Provide business consultancy in infrastructure, software implementation, new software evaluation, change management, vendor management, business continuity, capital asset replacement and upgradation
• Develop financial feasibility, forecasts, reconciliation of resources, Cost-Benefit analysis, project plans and KPIs
• Implement Property Management software; identify and document user requirements, negotiate measurable objectives
• Resolve all issues uncovered during training and test environment; ensure adherence to industry standards for safety, legal and compliance
• Migrate data to new system, conduct tests for data quality and integrity
• Develop Change Management plans, tools and execution processes & procedures; provide leadership in implementation
• Design training manuals;provide user training on functionality, business processes and procedures on new software
• Conduct security reviews and disaster recovery capabilities and procedures

Project Manager

Confidential

Responsibilities:

• Branch Refresh Project: installing new equipment, configuring networks and PC configuration in over 1,000 locations across Canada and USA, decommissioning and secure disposal of legacy equipment, update Asset Manager (ITAM)
• HP Replacement: replacement of all HP workstations with Dell equipment in 350 locations in the US
• Upgrading the OS in 350 servers in the US to bring all operating systems on one platform, using Waterfall for the PMLC
• New equipment install scheduling and implementation; install new and legacy applications in the new environment
• Design, test and implement operating systems; includes system architecture, unit and system testing, client-server environments, internet technologies, remote software delivery andintegration
• Define, develop and negotiate Scope of Work, deliverables, and acceptance criteria with Lines of Business
• Identified and mitigated project risks and issues, resources, cost, milestones, deadlines, material, etc.
• Conduct security reviews and instituted data backup and disaster recovery capabilities and procedures; ensuring approval of legal and compliance procedures through US and Canada Governance
• Develop, negotiate, get approval of, and manage project plans with clearly defined objectives including KPIs, SLAs, success metrics, key assumptions, risks, required actions, intermediary and final outcomes
• Conduct pilot installations with customer and technical teams; manage production release design, technical documentation, scripting build and configuration
• Provide oversight to operations and Command Centre; managed a team of 14 direct and several indirect reportees
• Create and submit reports on Earned Value Management; schedule and cost forecasting
• Document and manage change requests, customer relationship and expectations
• Develop and improve technical and process documentation; develop continual improvement plans
• Manage project resource induction, training, onboarding and assignment; approve timesheets and expenses
• Negotiate and manage vendor contracts, coordinate equipment procurement, order and manage inventory
• Manage logistics; oversee staging of equipment, and coordinate shipment to installation sites
• Provide daily, weekly and monthly decks, dashboards, reports and presentationsto management

Project Manager

Confidential

Responsibilities:

• 2013: Store infrastructure refresh ($7.5m+), Garden Centre Refresh ($2.5m)
• 2012: Store Paypass and Gas Bar Refresh ($5m+), Corporate Imaging hardware/software ($2.5m+)
• New equipment install scheduling and implementation
• Design, test and implement operating systems; includes system architecture, unit and system testing, client-server environments, internet technologies, software delivery and integration
• Store Refresh Project: hardware refresh including POS lanes, servers, SANs, laptops and desktops, networks and PC configuration in over 1,200 locations across Canada;decommissioning and secure disposal of old equipment
• Gas Bar infrastructure implementation: 200 gas bars across Canada, completed well within schedule and budget
• Garden Centre Refresh in 350 stores across Canada, upgrading hardware and software
• Virtualization: Migrated to cloud environment
• Upgrading the legacy OS, payments, POS and merchant services in 1200+ stores, 15,000+ POS lanes
• Setting up net new stores, installing new retail systems, hardware, communications equipment and networks
• Used a combination of Waterfall and Agile PMLCs
• Application development for scanning devices; image testing, QA and install; full cycle SDLC
• Identified and mitigated project risks and issues, resources, cost, milestones, deadlines, material, etc.
• Conducted security reviews and instituted data backup and disaster recovery capabilities and procedures
• Decommissioning and disposition of legacy equipment, update Asset Manager (ITAM)
• Create project plans with clearly defined objectives including KPIs, SLAs, success metrics, key assumptions, risks, required actions, intermediary and final outcomes, ensuring adherence to legal and compliance standards
• Create and submit reports on Earned Value Management; schedule and cost forecasting
• Defined, developed and negotiated Scope of Work, deliverables, and acceptance criteria with customer
• Managed change requests, customer relationship and expectations
• Prepared and executed project plans, schedules and maintained financial profitability
• Conducted pilot installations with customer and technical teams
• Developed and improved technical and process documentation, and streamlined processes
• Managed project resource induction, training, onboarding and assignment; approved timesheets and expenses
• Assigned roles and responsibilities, managed and reported through Clarity
• Negotiated with vendors, coordinated procurement of equipment from suppliers, ordered and managed inventory
• Managed logistics; oversaw staging of equipment, and coordinated shipment to installation sites
• Developed continual improvement plans to reduce cost and improve efficiencies
• Provided daily and weekly reports to customer executive management

Manager IT

Responsibilities:

• Evaluated several ERPs for Inventory Control, Accounts Payable, Accounts Receivable and selected SAP Business One
• Negotiated and managed vendors for ERP implementation; planned, managed and executed the rollout of new software
• Designed and implemented data centre, provided networking and connectivity with regional offices
• Built new infrastructure at new data centre including servers, storage, network, firewalls, etc.
• Decommissioning and disposition of legacy systems
• Consolidated fragmented databases and migrated to new data centre; provided data warehousing/mining capabilities; created customer/product matrix; upgraded operating system
• Managed legacy issues viz. retraining of resources, creating compatibility with new hardware
• Used a combination of Waterfall and Agile PMLCs
• Developed, updated, tested and rolled-out applications for compatibility
• Conducted security reviews and instituted disaster recovery capabilities and procedures

Manager, IT Delivery

Responsibilities:

• Designed and implemented Data Centre to track over 8 million customers, their preferences, usage patterns, etc., for profiling, forecasting and offering customized product solutions; used a combination of Waterfall and Agile SDLCs
• Implemented Sabre ERP for Sales, Accounting, Reservations, Customer Service, Revenue Maximization
• Migrated 500+ applications, 15,000 users; installed and configured applications at new data centre
• Developed Loyalty program for the airline passengers using Agile methodologies
• Negotiated and managed vendor relations to ensure project remains on track in schedule and budget
• Built dual circuits for WAN connectivity; designed and implemented data backup and disaster recovery procedures
• Conducted QA, performance testing, UAT, and pilot cutover before final migration
• Developed business logic to record financial transactions and nodal interactions to provide seamless interface between companies in 3 industries using different systems includingpayments, POS and merchant services
• Developed and deployed applications for funds transfer through banking, telecoms interface and airline reservations
• Identified resource requirements, created performance criteria and appraisal system
• Transitioned Call Centre from vendor to in-house management; updated Asset Manager (ITAM)
• Ensuredseamless software and hardware integration; validated final product quality exceeds client expectations
• Preparedand/or reviewed change requests for approval by Change Control Board; implemented approved changes
• CreatedLessons Learned repositories, and improved business processes through Continuous Improvement Plans

Project Manager

Responsibilities:

• Developed feasibility study, network analysisandMarketing plans for a Low Cost Carrier
• Redesigned business plan, created SOW, contract templates, communication procedures to augment the courier service operation for the airline
• Developed financial forecasts, resource requirements, cost-benefit analyses, KPIs
• Led project with core technical teams to utilize airline cargo capacity to increase revenue by 20%
• Identified and mitigated project risks and issues, resources, cost, milestones, deadlines, material, etc.
• Led PMO to manage diverse projects incorporating best technology and business logic knowledge of organization
• Conducted business analysis of requirements, developed charters, systems analysis, and data modeling
• Used a combination of Waterfall and Agile SDLCs
• Led severalmajor and mid-size projects in partnership with multiple leaders, including C-suite executives
• Proactively identified and managed risk leading to early detection and meaningful responses
• Developed& implemented Service Level Agreements with vendors; negotiated cost and time management parameters