SUMMARY:

• 12 Years of Consulting Experience Solution Architect, Analyst, and Project Management
• IT, Banking, Insurance and Telecom Domains
• Strategic, innovative, dynamic and business - focused Techno-Functional consultant with expertise in Solution Architecture, Analysis and Project Management with 12 years of global experience in US, Europe, Australia and Asia in Information Technology, Telecom, Banking and Insurance industries. Strong business acumen with a track record of driving operational efficiency and business process development while building relationships with customers to improve business effectiveness and bridging the gap between fast changing business and technology. Visionary leader, a critical thinker and a consummate team player with passion to improve business.
• Customer Delight and Team Management: Built excellent relations with client that resulted in Client Appreciation in all my projects. Managed, Mentored and Motivated Team members not only for work but growth and other activities.
• Business Analysis, Consulting and Solution Designing: Analyze business requirements, evaluate alternatives, recommend best solution, define transformation strategy and perform estimation and pricing.
• Executive Level Organization and Management: Build strong relations with CxOs and Directors during ideation of simple, transparent, customer centric business solutions that resulted in bringing additional business.
• Business Transformation: Bridge the gap between IT strategy and execution by aligning people, processes, and technology to corporate goals to address business drivers like globalization, digitization, shift in economic growth regions, changes in energy costs and disruptive technologies.
• Developing Strategic Partnerships: Build strategic partnerships and alliances with product suppliers, vendors and equipment manufacturers to jointly deliver projects to customers that resulted in winning multi-million dollar deals.
• Financial Estimation and Resource Planning: Collaborated with cross-functional teams to estimate financials for time & material and fixed price projects based on expected duration of project, number of resources, hardware/server/software license needs and complexity of the project. and Development: Trained and Mentored new employees across organization by building a virtual cross-project teams that shared best practices, standards and processes.
• Technology and Innovative Analysis: Conducted Market Study & Research, Analysis of the upcoming trends and build COTS Evaluation Tool to keep customers competitive in their business and in turn growing revenues for Tech Mahindra.
• Global Experience: Performed Business Consulting, Business Analysis, Due-Diligence and Solution Designing for clients across geographies US-Europe-Australia-Asia with diverse cultures, process and expectations and got appreciations.

TECHNICAL SKILLS:

Functional Expertise: Desktop and Mobile Apps - iOS, Android, Chatbot, Insurance (Auto, Life, Health, Fire - Home and Renters), Banking and Claims, eCommerce, Oracle ATG, Hybris, Big Data Analytics, 4G LTE, Digital, OSS-BSS, Salesforce, Peoplesoft & Siebel CRM, Comptel Provisioning and Activation, Comptel Mediation, Kenan Arbor & Amdocs Billing & Invoicing and Web-Portals, HP SDP/SDF Service Delivery Framework, VOIP, H323, SIP Protocols, GSM Mobile Technology (2G/3G), VPN, VLAN, SOA, Web Services, Service Orchestration.

Architectural Tools: MEGA, Visio, Lotus Notes

Methodologies: Agile, Waterfall, RAD

Languages: C, C++, Java, Dot Net, Perl, TCL-TK

Web Designing: JSP, JavaScript, HTML

Test Management Tools: HP Quality Center, Rational Test Manager, Clear Case, Requisite Pro, Rational Clear Quest, Remedy AOTS, USH, Rally, JIRA Ticketing System

Automation Tools: HPST, SOAP-UI, Selenium, Quick Test Professional (Mercury Certified Specialist), Winrunner, Silk Test, ATE-PTI Avaya Proprietary Tool

Operating Systems: Linux, UNIX, Mac, MS-DOS and Windows 98/2000/XP/VISTA/7/8/10

Databases: SQL, Oracle, DB2, MS-Access, SQL Developer tool

Networking: Call Manager, Router, Layer-2 switch, Ethereal, Packetizer, VLAN, Putty, GVIM, WinSCP, Wireshark, and DHCP, TFTP, HTTP, TLS and FTP

PROFESSIONAL EXPERIENCE:

Confidential

Solution Architect

Responsibilities:

• Facilitated identification, elicitation, review and documentation of business requirements and architecture throughout the business case life-cycle to meet enterprise needs, including strategic architecture activities and coordinating and executing the transition and ongoing management of business architecture
• Gathered & Analyzed Requirements and modeled Use-cases and designed the detailed process-flow.
• Facilitated negotiation of business requirements between business and IT stakeholders
• Took ownership/stewardship of enterprise architecture vision and direction, providing communication and
• Derived the Functional Specifications, Wire-frames, Content Management and Site maps for B2C, B2A and B2E Mobile Apps and Desktop Portals - iOS, Android, Java, Chatbot, Pocket Agent, Pocket Office, ABS Mobile, Agency Navigator, Life Claim Kit, Prospect Scan, Territory Contact Manager, Drive Safe n Save, and Driver's Feedback.
• Communicated business needs to develop integrated solutions and define scope for business areas and Systems
• Ensured Omni Channel, Web-responsive, Single Sign On features are implemented to provide Consistent User Experience.
• Demonstrated business acumen and Effectively utilized business architecture tools like MEGA, Visio.
• Understood and complied with business architecture standards and practices
• Developed Business architecture diagrams for Current, Strategic, Aspirational and Transitional Architectures
• Designed Organizational & System Processes, Business Capabilities, Process Maps, Business Data Element, Context Diagram and BCM Model.

Sr. Business Analyst

Confidential

Responsibilities:

• Liaison between the business and technical teams, analyzed and documented functional and non-functional requirements as per defined business requirements of the client.
• Conducted requirement elicitation sessions with the stakeholders to understand and interpret the diverse issues and design solutions that meet stakeholder needs.
• Performed Business Process Modeling, Requirement Elicitation, Data Mining, Data Analytics, Gap Analysis, Predictive Analytics, UML Modeling, Prototype design.
• Analyzed Current State, Define Future State, Identify Gaps and Define Roadmap for transformation of business process flows using Microsoft Visio. Identified the gaps and made recommendations to fill in the gaps.
• Expertise in creating Unified Modeling Language (UML) diagrams such as Use Case diagrams, Class diagrams, Activity diagrams, Sequence diagrams, Context diagrams and State diagrams using MEGA, Rational Rose and MS Visio.
• Worked extensively in generating use-cases, mock up screens and workflow rules for all facets of the new application including implementation of Salesforce CRM.
• Designed UI and Content Management System to provide Omni Channel, Web-responsive, Single Sign On and Consistent User Experience.
• Worked closely with the development team to identify and define the data elements to be included in the application.
• Made use of basic SQL queries and MS Excel to perform a detailed analysis on the existing data, identified issues and worked with the technical team to find issue resolution.
• Facilitated time-boxed Agile Scrum Ceremonies: Daily Scrum Call, Sprint Planning, Sprint Review, Sprint Retrospective Meeting.
• Managed and organized requirement coverage, UAT test cases and defects using HP Quality Center.

Business Analyst/ Business Consultant

Responsibilities:

• Led seamless Post-Merger Business Transformation by integrating and consolidating IT departments, systems and processes resulting in $20M savings.
• Launched new enhanced features and services to the end customers resulting in Decrease total cost of ownership, Increase productivity, access and flexibility.
• Evaluated COTS products to meet business goals by analyzing current architecture, defining target architecture, discovering gaps and recommending Roadmap for transformation resulted in process optimization and faster go to market.
• Reduced Order abandonment in carts by migrating to Hybris platform and making the UI Web-Responsive, Omni Channel, Single Sign On and Consistent User Experience across channels, reducing clicks to Order Submission and improving content management and customer experience throughout Order Journey.
• Created reservation of pre-launch mobile devices for customers and helped business to measure demand and thereby manage inventory for the company.
• Helped business conform to Regulatory Changes for paper bill saving $2.5M per year.
• Ideated a simple, transparent and easy to understand mobile bill explainer with automated video of individual bill resulting in improved user experience and lower operation cost of customer support.
• Conducted workshops, s for the clients, SME and Developers.
• Led Client Conf Calls, Meetings, Daily and Weekly Reports, Issue Resolution and Escalations.

Solution Designer

Confidential

Responsibilities:

• Built social media predictive business analytics and insights from customer online activity to help business cross-sell and up-sell allied and complementing products.
• Constructed single consistent view dashboard for customers to ease quick access to information across multiple applications, services and platforms.
• Designed individualized payment arrangement model for collections from defaulters resulting in assisting customers by predicting their behavior and standardizing response options for agents.
• Performed Proof of Concept for Service Virtualization to make “Go/No-Go” decision thereby mitigating risk before making a large investment.
• Analyzed client strategic priorities & financial YoY targets to help customer drive focus on cutting edge technologies.

Confidential

Design Analyst

Responsibilities:

• Drove proposal preparation and played a key role in winning the O2 Project of 20M Euros.
• Bagged two additional deals by networking with clients, without any competition based on smooth delivery of projects.
• Gained E2E knowledge of applications, performed feasibility study of any changes going into the applications and single-handedly driving the project in an onsite-offshore model.
• Led Requirements Analysis, Planning, & Strategy, Designing, Execution, Deployment and Reporting for the project.
• Idealized and implemented the process of preemptive power performance testing that resulted in a win-win solution by reducing production defects resulting in savings for client.

Project Manager

Confidential

Responsibilities:

• Managed a team of six people which involved planning, allocating task, finding issues and tracking them to resolution and generating reports on daily as well as weekly basis.
• Prepared test plan, test strategy and requirements traceability matrix, identified risks, managed defect reports and designed the Test Execution Guidelines for faster and efficient execution.
• Handled client meetings, reported execution status and resolved issues.
• Collaboratively worked with Competitor Consulting firm in a politically sensitive environment to achieve a mutually beneficial result in Stubbing.
• Ensured end-to-end connectivity for Business Critical Scenario for WDMS Enablers which was beyond scope of work and thus exceeded client’s expectations.

Tech Lead

Confidential

Responsibilities:

• Despite being first project with Telstra, received client appreciation for our quality-work delivered within budget and ahead of timelines which was highly appreciated by Wipro Management.
• Prepared the Master Test Plan and prepared the Requirement Traceability Matrix to ensure Coverage of all Requirements.
• Analyzed the Requirement Specification, Solution Architecture Definition and Story Board and prepared the test cases.
• Conducted testing at locations across Australia to check functionality of newly implemented ‘Location Based System’.
• Generated the Test Summary Report at the end of execution and Test Status Report on a daily basis.

Program Analyst

Confidential

Responsibilities:

• Successfully performed the feasibility study of Automation and achieved more automation work for the entire team.
• Setup the lab by configuring switches, routers, VLANs and various servers like DHCP, TFTP, HTTP, TLS, FTP and DNS.
• Identified the hardware/software requirements for the test execution.
• Conducted System testing of SNMP, FTP Restore/Backup and Inter-networking modules.
• Discovered new strategies to identify bugs which resulted in 40% increase in defect capturing.