SUMMARY

• 5 years of experience in the field of Business and System Analysis with proficiency in the Software development life cycle practice of various industries.
• Extensive knowledge of SharePoint 2010, MOSS 2007, MCMS and SharePoint 2003 with hands on experience
• In depth knowledge of Autonomy's IDOL Search server implementation and Search optimization
• Excellent analytical, problem solving, strategic thinking, communication and interpersonal skills, with ability to interact and convey technical details with individuals at all levels.
• Extensive comprehension and experience in adaptation of Software Development Life Cycle and Rational Unified Process RUP for Software development projects.
• Exceptional in collaborating and gathering requirements from business users and end users with different levels of technical perception.
• Proficient in developing Use Cases using various tools like Rational ReqPro and DOORS.
• Adept in modeling Use Case diagrams, Sequence diagrams, Activity diagrams and Class diagrams using tools like Rational Rose, MS Visio etc.
• Adept in creating Test Case documents and performing Functionality testing.
• Maintained trailing history of bugs using Rational ClearQuest.
• Administered Change Management using Remedy and Rational ClearQuest
• Used ClearCase as a repository for storing documents.
• Experience in facilitating User Acceptance Testing.
• Provided User Training and created User Manuals..
• Experience in Business Process Management, Business Process Modeling and Process Improvement.
• Experience in Project Planning, Resource Allocation, Task allocation and Monitoring of Tasks using MS Project.

TECHNICAL EXPERIENCE

PROFESSIONAL EXPERIENCE

Confidential

Support Analyst

Responsibilities

• Lead the WSS Excellence in Execution custom SharePoint 2010 site implementation effort performing project management tasks.
• Facilitated meetings with the Business Sponsors and users for the initiative through the life of the implementation.
• Created project plan for the phase 1, 2 and 3 implementations in MS Project and presented them during bi weekly status meeting with the Business sponsor
• Conducted requirements gathering sessions with the Business users and documented them as Business Requirements Documents BRDs
• Provided feasible solutions to the business users based on analysis and SharePoint expertise.
• Created Technical Specification Documents TSDs capturing elaborate details of the requirements for the development team to work with.
• Handled all the resource allocations for the project development and leveraged resources from the Business users' team in the JPMC London office.
• Developed functionality test documents and created a User Acceptance Testing UAT plan
• Facilitated UAT sessions with business users
• Reviewed New SharePoint site request for Client Information CI data and Personally Identifiable Information PII data.
• Worked with the TSS Information Risk Manager to analyze highly confidential and sensitive data that was to be stored by users and proposed solutions for security protocols.
• Managed migration of Sharepoint sites 2007 from the WSS.Net environment to the GTI Collaborative SharePoint environment.
• Analyzed issues during migration due to FAB 40 templates and backward compatibility of SharePoint versions.
• Planned the co-ordination of the back up and restore efforts and deployments of the migration from WSS.Net environments to the GTI SharePoint environment
• Created ECM tickets for code deployments and obtained approval from business sponsors
• Conducted SharePoint 2007 and SharePoint 2010 user training sessions as a part on boarding process for new SharePoint site users
• Provided SharePoint support on SharePoint functionalities, configuration settings, site admin functions and site maintenance
• Environment: SharePoint 2010, Microsoft Office SharePoint server, MOSS SharePoint 2007 , MS Project, MS Visio, MS Office.

Confidential

Lead Business Analyst

Responsibilities

• Performed analysis of the existing NIDCD Noisy Planet site on the Microsoft Content Management System MCMS
• Gathered requirements through JAD sessions with business users for the new Noisy Planet site on the MOSS environment.
• Created the EPLC standard requirements definition document for the migration effort.
• Analyzed the migration process with a planned Proof of concept stage and documented the risks with mitigations
• Created Test case documents and UAT test plans
• Performed functionality testing on the development, staging and production site
• Planned the migration day efforts and overviewed the process for a smooth transition
• Conducted user training session for the site authors and technical user community
• Created the site admin user manual
• Analyzed the current NIA Intranet site on the MCMS environment
• Provided a site analysis report based on best practices, to initiate the redesign of the NIA Intranet site.
• Created the complete SharePoint solution for the EPLC demo
• Created custom web parts for the EPLC staging level indicators and EPLC Key Performance Indicators KPI
• Presented the SharePoint EPLC Solution to the NIH community in a demo
• Configured and customized the Retain resource management tool to fit LCG systems' requirements
• Provide support in the maintenance of the Retain system
• Working in the initiation of the next NIDCD MCMS migration of the Public site to MOSS.
• Planning requirements gathering sessions and communicating with client.
• Analyzing the current NIDCD public site on the MCMS environment
• Environment: SharePoint 2010, MOSS, SharePoint 2003, Retain, MS Project, MS Power Point, MS Visio, MS Word and MS Excel

Confidential

Lead Business Analyst

Responsibilities

• Handled all communications to the 600 SharePoint sites' primary users regarding the migration strategy and schedule and was the primary POC for migration concerns
• Performed analysis of the migration process in the Test Environment and documented all issues during migration and worked with the development team to solve them
• Categorized the sites under importance of presence and frequently used sites to schedule them for priority deployment.
• Facilitated and lead the team for migration process and smoke testing on deployment day
• Documented all issues and worked with the Microsoft support team to find solution
• Lead the MOSS 2007 education and QA sessions with the primary system users and communicated all the Microsoft Known Issues on migration to MOSS 2007.
• Gathered requirements from the AARP's ITS department CIO and his subordinates for ITS Central portal
• Identified the need for custom built web parts for KPIs Key Performance Indicators to capture their needs
• Created functional requirements document and worked with the development team in designing the Prototype and reviewing the custom built web parts
• Created different permission levels on each of the departmental sub sites by creating groups and assigning specific permissions
• Lead the team for testing and deployment of the ITS Central portal and migrated relevant content to the site
• Presented the Live ITS Central environment to the stake holders and documented the enhancements for the future
• Gathered requirements from the Procurement and Contracts Management PCM business users for the Supplier Diversity portal
• Designed a custom Supplier contacts management module integrated with NIGP codes
• Trained PCM users in MOSS 2007 features and the custom built contacts management module
• Rendered requirements for the migration of Office Wizard portal from the InfoNet environment to MOSS 2007
• Worked with the team in creating a highly customized MOSS 2007 portal to meet the design and functional requirements of the customer
• Created custom templates and lay out designs for the office wizard portal
• Performed functionality testing and facilitated UAT for all the projects
• Environment: MOSS, SharePoint 2003, MS Project, MS Power Point, MS Visio, MS Word and MS Excel

Confidential

Business Analyst

Responsibilities

• Familiarized with CIGNA's Contract Management process for Accident, Disability and Life group insurance
• Analyzed the Process Maps of Contract Management and worked with SME's on updates and changes to the Process
• Updated process maps using MS Visio
• Work with the developers on C-Lutions Contract management system to configure rules for the system
• Monitor phase deliveries for Accident, Disability and Life
• Colaborate with UAT users to track defects
• Perform change management for process updates and defects
• Environment: MOSS, SharePoint 2003, C-Lutions Matrix, SQL, DB2, MS Project, MS Power Point, MS Visio, MS Word and MS Excel

Confidential

Lead Business Analyst

Responsibilities

• Analyzed the current AARP Collaborative Environment ACE SharePoint 2003 for usage, archiving and creation of SharePoint Websites.
• Facilitated the MOSS Microsoft Office SharePoint Server 2007 Education session for the ACE users
• Facilitated the MOSS 2007 discovery sessions and gathered requirements from the ACE users
• Formalized focus groups to gather requirements from ACE users with specific needs
• Created the high level requirements specification documents to present to the business owners.
• Collaborated with the MOSS 2007 Information Architects to compile the Road map documentation.
• Environment: MOSS, SharePoint 2003, MS Project, MS Power Point, MS Visio, MS Word and MS Excel

Confidential

Lead Business Analyst

Responsibilities

• Analyzed the UHS Provider Management System and processes.
• Gathered requirements for the UHS Information Broadcasting module
• Facilitated JAD session to finalize UHS Information Broadcasting module requirements and system design.
• Created Use Case specification document for the UHS Information Broadcasting module and had a walkthrough of the Use Case specification with the Data Modeler.
• Gathered requirements from Business users for the DHS Contract Distribution module
• Created Use Case specification document for the DHS contract Distribution module
• Gathered requirements from CHP Americorp's WBRS system users through JAD sessions.
• Managed resource allocation and created Project time line for phase I using MS Project
• Analyzed WBRS Financial Reporting process and performed Process Re-engineering
• Conducted training sessions for DHS staff in Rational RequisitePro and best practices in Use Case specification documents.
• Environment: CRM , Rational RequisitePro, Rational ClearCase, Rational ClearQuest, MS Project, MS Power Point, MS Visio, MS Excel, and MS Word

Confidential

Business Analyst

Responsibilities

• Familiarized Autonomy's IDOL system the search engine server to be implemented and the features offered by the system.
• Researched latest features, do's and don'ts in a search engine GUI and created a document to suggest the features that should be designed in to the system.
• Validated the Metadata for the search index.
• Rendered system functionality requirements document from requirements provided by the business users.
• Integrated with the content management and portal teams to discuss search system requirements and the system integration plan.
• Worked on ACS SharePoint collaborative environment
• Discussed search system's architecture with the networking team and Autonomy's consultants to finalize it.
• Prepared meeting minutes for all the search meetings and followed up on actions.
• Discussed the requirements with the developers and provided clarification during the development of the system.
• Created test case documents and performed system functionality testing in development, staging and production environment.
• Collaborated with the systems integration team to perform testing.
• Reported and tracked bugs using ACS's SharePoint system.
• Facilitated requirements gathering session with the business users for phase 2 of enterprise search for the provision of Featured links in the search system and Search Optimization.
• Created the requirements document for the featured links GUI and the administrator tool.
• Discussed the requirements with the developers and tracked them during development stage.
• Authored the user manual for the featured links administrator tool.
• Performed functionality testing on the featured links administrator tool and GUI
• Environment: SharePoint , Stellent, IDOL Server 7.0, MS Project, MS Power Point, MS Visio, MS Word, MS Excel.

Confidential

Operation Support Specialist

Responsibilities

• Worked as an operation support specialist
• Maintained the system that handles Computer /AV equipment request and support, in a SharePoint with a Visual Basic Web front environment.
• Managed all updates to the system interface on Visual Basic
• Processed all system requests and documented changes in SharePoint.
• Maintained the custom SharePoint list to record data and configured updates as needed.
• Managed SharePoint User site permissions and folder security.
• Trained staff to use the ordering system and conducted training sessions for new system support specialist.
• Environment: SharePoint 2003 , Visual Basic, Dream weaver, MS Power Point, MS Visio, MS Word, MS Excel.