SUMMARY

• Business Analyst professional with over 8 years of experience in Investment and Banking, Insurance, Mortgage and Healthcare industry
• Solid understanding of Software Development Life Cycle (SDLC) processes including requirements gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies and deployment management
• Experience working with various industry standards: Software Development Life Cycle (SDLC), Rational Unified Process (RUP), Agile Methodology, Capability Maturity Models (CMM), ISO 9001, ISO 31000, Quality Management Systems and Six Sigma (DMAIC) Methodology.
• In - depth understanding of Project Management Practices and Principles including Time Management, Budget Management, Resource Management, Risk Management and Change Management
• Experience in conducting GAP analysis, Impact analysis, SWOT analysis, Cost benefit analysis and ROI analysis. Service Oriented Solution and other messaging formats.
• Excellent analytical skills and interpersonal skills to understand the business process functionality and to translate them to Business Requirement Specification and System Requirement Specifications and to follow up and meet deadlines.
• Experience in implementing Rational Unified Process Methodology using Rational tools, working with Agile Development methodology by implementing and delivering Business Processes in iterations
• Experience in leading successful JAD session for performing gap analysis, deriving functional/non-functional requirements and document decisions on the future state of the systems and processes
• Excellent knowledge of policy administrations systems, Industry tool such as Guidewire with insurance laws, regulations and company policies.
• Excellent knowledge of Incident Management and report generation in Service Now.
• Hands-on experience with process modeling using Unified Modeling Language (UML) including use case, sequence, activity and deployment diagram.
• Successfully managed User Acceptance Testing (UAT)
• Excellent leadership skills, communication and presentation skills, meeting facilitation.
• Experience working with business users, SME, offshore team and senior management
• Known for mentoring and team building with excellent time management skills and have ability to coach or mentor co-workers.

TECHNICAL SKILLS

Methodologies: RUP, UML, CMM, ISO, DMAIC

Project Management Tools: Microsoft Project, MS-Office, Excel, Power Point

Content Management Tools: Microsoft Share point, Service Now

Testing tools: Rational Suite, Test Director, HP ALM

Business modeling tools: Microsoft Visio, Rational Rose

Version control tools: Rational Clear Case

PROFESSIONAL EXPERIENCE

Confidential, Los Angeles, CA

Business Analyst/Systems Analyst

Responsibilities:

• CoordinatedJAD sessionsto understand theuser requirements and also their system's implementation.
• Used both Agile/Scrum methodology as well as Waterfall methodology for the web application used by Agents and Underwriters for providing new sale Insurance plans and Renewals of a group/company.
• Demonstrated experience defining impacts of conversions,businessrules, and configuration decisions on downstream systems and interfaces.
• Involved in gathering requirements, identifying and preparing Use Case specification documents, creatingTrace-ability matrixand tagging it in the Rational Requisite Pro.
• Identified and documentedissues, riskandgaps, their descriptions, their impact and provided
• Facilitated JAD session with stake holders to identify new requirements not available within Guidewire and write use case.
• Recommendation and alternatives to develop the application to meet the user requirements.
• Wrote standard and complex SQL queries using MS SQL Server and also in Mainframe for data validation process.
• Regularlyfollowed up withDevelopment Teamto discussdiscrepancies identified duringtesting.
• Served as a liaison between the users, facilitators and the project team as a team lead.
• Participated in User Acceptance Testing andBusiness-to-BusinessTransaction testing for the project.
• Supported forthe creation of test plans and the debugging of problems.

Environment: UML, QTP, MS Project, MS Office, .Net, MS SQL Server, Windows Server, Rational Rose, Rational Clear Case.

Confidential, Salt Lake City, UT/Minneapolis, MN

Business Analyst

Responsibilities:

• Work in partnership with Project Team, functional Team Leads and functional end-users to identify and document business process improvement opportunities and complete the definition of requirements for system design, implementation & training.
• Interacted with the “End-Users” by interviewing them, by preparing appropriate questionnaire to better understand end-user needs and the business process.
• Created test cases for System Testing (Development Environment), Integration Testing (UAT) and Production (Post Implementation Review) in Agile environment.
• Responsible for gaining a good understanding of user needs and accurately representing them in a well-documented software functional specifications document.
• Worked with stakeholders to obtain deliverable sign-offs. Provided functional direction to other systems analysts and used the meta-data definition and workflow needs and how these functions map to business processes.
• Developed plan for data feeds and data mappings for integration between various systems, including XML, to followICD 10Code set andANSI X12 5010formats.
• Create flow diagrams illustrating the work flow of both ‘as is’ processes and ‘to be’ processes.
• Understand and Analyze the functionality and Impact on all the applications involved
• Documented the Use Cases and prepared the Use Case, Activity, Sequence diagrams and Logical views using MS Visio and MS Office for a clear understanding of the requirements by the development team.
• Facilitated Joint Application Development (JAD) sessions with all IT group members for communicating & managing expectations and to discuss various means for integrations with current system using an adoption through execution strategy.
• Created and maintained data mapping document(s) in reference to the HIPAA transaction: 837.
• Involved in developing Test plan and Test cases based on Use cases and Functional Specifications Documented, reviewed, and verified testing procedures for compliance to Interface Quality Assurance and Development standards and policies.

Environment: MS Project, MS Visio, MS Access, UML, .Net, MS Office, MS-Project, Test Director, DB2

Confidential

Business Analyst

Responsibilities:

• Responsible for gathering user requirements and specifications for designing a mortgage based loan system using and documenting the same.
• Created context and workflow models, information and business rule models, Use Case and Object Models during the analysis using rational tools.
• Conducted Business Requirements, Functional and Technical meetings with Business groups.
• Served as a liaison between mortgage specialists and the project team.
• Extensively involved in maintaining requirements traceability and communicating any changes to these requirements to different business groups and programmers.
• Provide innovative IT, business & e-commerce solutions to perspective and existing clients.
• Was involved in the creation of new E-Commerce Products (Arrival Notices and Customized Reporting)
• Worked on Oracle Manufacturing and Supply Chain Management modules including OM, Shipping and Execution, Pricing, Inventory, and AR.
• Coordinated with Developers and DBAs to complete task within the deadlines.
• Assisted users after Go-Live and solved issues raised through Issue Management
• Led and conducted JAD sessions for requirements gathering, analysis and design of the system.
• Designed the system, prepared UML and sequence diagrams using Rational Rose.
• Collaborated on creation of documents such as the Vision, business requirements (BR) and business systems design (BSD) documents.
• Incorporated Rational Unified Process (RUP) to create Requirement Document Specifications using Visible Analyst.
• Responsible for writing detailed descriptions of user needs, program functions, and steps required for developing or modifying software programs using Rational Rose (UML).
• Prepared Functional Specification Documentation (FSD) and communicated these to the stakeholders.
• Actively interacted with different business groups to perform Gap analysis to identify the deficiencies in the system by comparing the actual objectives with the system objectives desired.
• Used MS Visio for Process modeling and Business Process flow diagrams.
• Extensively involved in regression testing during various phases of the application.

Environment: Rational Rose, MS Visio, MS Project, UML, XML, RUP, Microsoft Excel, Microsoft Word, Microsoft Power Point.

Confidential

Business Analyst

Responsibilities:

• Analyze and Document Business and Technical requirements that best reflect customer needs.
• Participated in formal and informal reviews with stakeholders, applied knowledge and experience and providing technical perspective and support; Performed demonstrations of solutions to users.
• Responsible for communicating the solution to customers' business and/ or IT personnel, explaining the details of new solutions and their impact on business processes and ensuring that the customer understands the solution.
• Was a part of CCB (Change Control Board) to review and approve IT Change Management for release readiness to ensure no impact to the customer or their Service Level Agreements.
• Analyze Iterations, Releases (such as software, server changes, and infrastructure changes), Incidents, and Problems that requires coordination between cross-functional organizations and approval before it is review for install into Production.
• Review schedules, coordinate changes, track and review changes and projects in JIRA and BMC Remedy systems.
• Experience with Agile Methodologies.
• Maintaining current status of Change requests and any other actions that pertain to the request.
• Coordinating with all IT groups, QA System Engineer, Operations, Network Engineer, Architectures, Management, Project Management, and other IT Support.
• Worked with business users to define and analyze problems.
• May design and implement new functional systems.
• Execute the implications of business solutions to the current and future environment.
• Devises or modifies procedures to solve problems considering resources, time and form of desired results.
• Subject matter expert in product development processes, product/solution areas, and customer needs and usage

Environment: .Net, Oracle, SQL, MS Visio, QTP, SharePoint.

Confidential

Responsibilities:

• Responsible for designing, developing, maintaining and improving the process and procedures.
• Ensuring that appropriate process documentation is available. Periodically auditing the process to ensure compliance to policy and standards.
• Periodically reviewing the process strategy to ensure that it is still appropriate and change as required.
• Communicating process information or changes as appropriate to ensure awareness.
• Reviewing opportunities for process enhancements.
• Monitor and drive the efficiency and effectiveness of the process through various reports and metrics.
• Addressing issues with the running of the process and providing input to the ongoing service improvement plan.
• Liaise with the Business and Application owner as point of contact for all high priority & critical incidents reported.
• Manage skate holders by regular status updates including the action being taken, support groups being involved and logically derive an ETA.
• Keep information channel open to Executives Leadership.
• Review changes to ensure Implementation, Test and Back-out plans with appropriate levels are provided with every change.
• Reviews change status on preliminary change scheduled. Perform risk analysis before chasing for approval for the change implementation. Ensure that all changes submitted for review have required approvals. Escalation and approval of emergency changes.
• Perform CM overrides as required. Reviews changes for next 7day period by account, providing implementer name and description.
• Monitor for CM process adherence. Within the role of Change Coordinator, assist with problem resolution as it relates to reporting status of changes, coordinating emergency change requests and facilitating the change process.
• Leading team which provides end to end support by taking ownership and handling critical and High severity incidents from its onset up to its resolution.
• Handled Level I/II Incident Management and Incident Recovery as well as support documentation development, retention, and control.
• Monitor and drive the efficiency and effectiveness of the process through various reports and metrics.
• Oversaw all service requests, incidents and problems to ensure timely resolution, escalation and communication to internal and external customers.

Confidential

Incident Management Analyst

Responsibilities:

• Monitor the Global Incidents queue, follow up on all unassigned, about to breach and medium & high impact incidents with the respective resolution groups and have them attended as soon as possible.
• Managing, driving Critical and High Impact Incidents to closure within SLA targets by following the appropriate Incident handling procedures.
• Responsible for Incident Bridge management and escalation.
• Provide high-level coordination and support for internally escalated incidents/problems.
• Host the Daily-Operational-Calls to discuss on the daily operational issues and status from various IT groups.
• Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed.