Senior Business Analyst

Skills

ConfidentialEmployment History:

Lead Business Analyst / Six Sigma Consultant

ACCOMPLISHMENTS

• Followed DMAIC process and lead the effort of an ongoing partnership with the business to apply in-depth knowledge of the business operations, strategies, priorities, and information requirements to establish the technical application direction and an enterprise view.
• Using FMEA and SIPOC processes, engineered future state processes, information flows and data requirements for a Six Sigma LEAN project targeting standardization of License Knowledge Repository handling within a Worldwide Licensing management initiative across the enterprise.
• Conducted voice of customer VOC interviews with Stakeholders and process owners and documented concerns and Critical-To-Quality parameters.
• Completed Pareto analysis, created current and ideal state flow charts and standard work procedures.
• Mapped business processes, benchmarked, identified opportunities for streamlining and Business process improvement.
• Recommended process improvements, and developed meaningful business metrics
• Act as a liaison between IT Development, IT Quality Services and numerous business areas including External Scientific Affairs, Corporate Licensing, Business Development, and Merck Manufacturing Division.
• Gathering and refining business requirements to improve application usability and minimize post release change requests, setting expectations for delivery and functionality, facilitating prototype and screen reviews.

Confidential

Sr. Business Analyst / Project Coordinator

Projects

• Lean Six Sigma Implementation
• Sales Force Automation Veeva / Salesforce.com Cloud Based CRM
• Operational Data Store ODS Business Intelligence and Data warehouse Implementation

ACCOMPLISHMENTS

• Developed team resources, project plans, and implementation strategy by following in-depth product launch phase gate requirements.
• Applied Six Sigma tools including the following: DMAIC, FMEA's, CTQ, VOC, SIPOC , Flow Charts, Fish bone diagrams, Control and Run Charts, Cpk analysis, etc.
• Worked closely with Business Sponsors and Stakeholders to understand business vision and objectives in order to define create and implement business process improvements that will drive efficiencies across the enterprise with respect to new CRM implementations.
• Design and assist with the delivery of proofs-of-concept for new and improved enterprise-wide technologies that are used across multiple areas of the business.
• Developed business process and associated documentation e.g. Swimlane charts, SOPs, operating guidelines.
• Responsible for pulling together all requirements, use cases, process documentation, vendor solution evaluation data to assess the vendor landscape, create an RFI and evaluate vendor solutions to meet the corporate objectives.
• Record and maintain project issues, risks, scope changes, decision logs, schedule status and variance, and resource management issues.
• Author user acceptance testing UAT test scripts for sales technology projects. Assists Sr. Manager and field users in executing UAT.
• Liaison between Sales Operations/Sales Management and Information Technology departments.
• Responsible for Document Management for multiple projects using SharePoint.

Confidential

Sr. Business Analyst

Project: Commercial Operations Data warehouse / Business Intelligence Solution

ACCOMPLISHMENTS

• Performed Business performance management activities which involved creating and sustaining processes for successful strategy execution, connecting processes, people, and performance from workroom to boardroom.
• Worked with Stakeholders to understand what data they need for reporting and document their requirements and translate into system requirement specifications.
• Requirements gathering for the proposed Business Intelligence / Enterprise Data warehouse and Customer Master MDM to support Commercial Analytics.
• Responsible to facilitate JAD and brainstorming sessions and facilitating interactive workshops for requirement clarifications and signoff.
• Develop data model and process flow diagrams and documented the data requirements and data mappings of the system.

Confidential

Sr. Business Systems Analyst

Projects

• Clinical Trials Management System CTMS
• Electronic Health Record EHR Management System

ACCOMPLISHMENTS

• Involved in developing the Business Architecture i.e. creating and maintaining business model to support clinical operations through the SDLC.
• Worked closely with FDA professionals, Regulatory officials and Site PIs and investigators as part of the requirements discovery process.
• Interacted with the business users and technical teams to develop the Business Dimensional model and functional requirements to support various components of CTMS eg Electronic Health Records, Protocol Management system, Adverse Event Reporting system, 21CFR11.
• Developed As- is and To- be workflow diagrams and performed GAP Analysis.
• Performed Risk Analysis and Data Analysis and prepared data mapping documents between Legacy and Enterprise systems and performed Data cleansing and Data Migration Activities.
• Developed Use Cases and Process Maps using Visio and ER diagrams using UML.
• Responsible for the management of the UAT Test environments ensuring availability and quick recovery when problems arise.
• Responsible for preparing SOPs, Report Requirements, training materials and providing application demos to the end users.

Confidential

Business Analyst / Quality Assurance Analyst

ACCOMPLISHMENTS

• Developed a web based complete financial management solution which was integrated with the Bill Pay, Account Integration, Tax Filing and Home Banking.
• Worked as an offshore business analyst responsible for project documentation.
• Working with development teams investigating and correcting software bugs and deficiencies based on the testing results.
• Creating and Generating System test scripts for different test scenarios covering all aspects of project functionality.