Skills

Technical Skills

Training experience

Knowledge of ASPEN SIS is a plus

Familiarity with help desk ticket tracking systems Remedy, HEAT, etc.

Customer service experience, communication, interpersonal skills with emphasis on providing high quality customer service in a team environment

Must have a wide range of skills and knowledge in computer software

Previous exposure to or experience in the education sector

Employment History:

Confidential

Financial Officer

Responsibilities:

• Help in a thriving restaurant owned by my Sister.
• Cashier and Prepare financial statements for the accountant.
• Update social media website and Face book page.
• Provided customer service with all software / hardware issues.
• Provided high quality customer service in a team environment.
• Assist wait staff and greet customers.

Confidential

Responsibilities:

• Member of the MES Implementations Team deploying Flex Flow software to Flextronics manufacturing sites in the Americas.
• Focused on understanding the Flex Flow software and implementation processes.
• Assisted with testing and deployment of Flex Flow for our clients.

Confidential

Business Systems Analyst

Responsibilities:

• Member of the MES Tower Deployment Team and implemented a supply chain execution software application Visiprise Manufacturing to sites as determined by a deployment project plan.
• Successfully deployed Visiprise Manufacturing to Romania, China, and Singapore sites.
• Participated in regular deployment calls and meetings managed issues for each Solectron location.
• Used Tracking System like Remedy, HEAT for creating trouble tickets in solving end - user's issues.
• Provided high quality customer service in a team environment.
• Created and updated on-site and remote training materials for Quality Information Systems QIS products including administration documents.
• Conducted training classes on QIS software to global locations.
• Played a leading role in quality assurance QA testing of QIS software.

Confidential

Trainer/Contractor

Responsibilities:

• Member of the Factory Operation Services FOS Team.
• Developed and maintained training material for Visiprise Manufacturing and a reporting software application, COGNOS.
• Provided training for Raytheon process engineers, manufacturing operators, integrators and support personnel in Texas, Mississippi and California.
• Provided customer service with all software / hardware issues.
• Provided high quality customer service in a team environment.
• Consistently received excellent evaluations from training classes.

Confidential

Responsibilities:

• Presented on-line CRCT web-based training classes to Public School personnel and Department of Education representatives within the State of Georgia.
• Conducted Train-The-Trainer classes covering all three levels of privilege within the software, including student, teacher and administrator functionality.
• Provided customer service with all software / hardware issues
• Imported training files into databases and set up training classes.
• Continuously received excellent training evaluations from class participants.

Confidential

Responsibilities:

• Developed and maintained training material and curriculum for Visiprise Manufacturing.
• Configured servers and workstations and provided training for customers, integrators, sales force and internal employees.
• Conducted system administrator training on Shop Floor Line Manager SFLM, Visiprise Manufacturing, and Test, Repair, Analysis, and Control TRACS Software.
• Selected to deliver training to customers and internal staff in the US, Finland, Scotland and Ireland.
• Provided high quality customer service in a team environment.
• Provided software application training using a variety of delivery methods including web-based and on-site training.
• Served as Training Manager prior to consolidation of all software locations.

Confidential

Responsibilities:

• Managed resolution process for software issues using REMEDY.
• Administered and maintained the Help Desk chargeable databases.
• Used Tracking System like Remedy, HEAT for creating trouble tickets in solving end-user's issues.
• Provided customer service with all software / hardware issues
• Presented business case, which led to the establishment of a centralized training department.
• Managed and trained junior support personnel and developed training materials for clients.
• Provided internal and external technical support and training for Visiprise Manufacturing.

Confidential

Responsibilities:

• Sales Engineer for the SE Residential services group of AT T.
• Conducted rough market research and interviews with AT T customers and assisted in the educational development of the True USA Plan .
• Acted as an Assistant Manager of call center team consisting of 30 personnel.

Confidential

Systems Designer

Responsibilities:

• Began as a Co-op and was recruited for full-time position.
• Designed, implemented and installed the 8000, 9000 and 9751 series switches.
• Ordered WAN connections from local Telco and managed outside CSU/DSU vendors.
• Programmed the PBX/CBX systems to generate traffic and telephony stress testing for custom-engineered systems.
• Handled strategic planning, installation, and maintenance for major accounts and coordinated telecommunications migration with external telephone companies