SUMMARY

• Results - driven, versatile consultant around 6 years of experience in Enterprise Application Analysis, Business Analysis, Build, Operations, Product Development, Quality Assurance Implementation, Training and Project management in Agile Environment.
• In-Depth Domain Expertise on Clinical and Non-Clinical functionalities and processes.
• Experience and knowledge in System Development Life Cycle (SDLC).
• Adept at preparing Business Requirements Documents (BRD), Functional Requirement Documents (FRD) and Use Case Documents.
• Excellent Analytical skills to understand the business process and Functionality, Requirements and translate them to system requirement specifications.
• Effectively interacted with customers and Subject Matter Experts (SME) to gather business requirements across multiple business process areas.
• Knowledge of UML 2.0 for Modeling views and creating activity, sequence, data flow and ER diagrams using Microsoft Visio.
• Experience in creating Use Case, Activity, Class, Sequence, Logical, Component, Functional Decomposition and Deployment Diagrams to extract business process flows and workflows to help developers understand requirements
• Proficient at facilitating JAD sessions for Requirement Analysis with various stakeholders like designers, developers, QA and management staff to identify functional requirements and business critical and high risk areas.
• Hands on experience in using RUP, Requisite Pro, and MS Visio, UML Modeling - use case documents, use case diagram, object diagram and documentation of methods and attributes
• Excellent experience in MS Project, MS Visio and gathering user requirements and strong technically with ability to translate business needs to technical designs.
• Conducted functional walkthrough, User Acceptance Testing (UAT) sessions, and assisted the development of User Manuals for customers.

TECHNICAL SKILLS

SDLC Methodologies: Agile, RUP and Structured Design method (Waterfall Method)

Business modeling Tools: MS Visio, Rational Suit & MS-Project

Requirement Management tool: Rational Requisite Pro

Databases: “MS-Access”, “SQL-Server” & Oracle 9i/8i

Operating Systems: Windows 2000 and XP

Office Tools: MS-Office (Word, Excel, PowerPoint, Pivot Tables)

Testing Tools: Quick Test Professional 8.2/9.0, Win Runner 7.6/8.0, Load Runner 7.6/8.0, Test Director, Quality Center, Team Track, Visual Intercept, Selenium

PROFESSIONAL EXPERIENCE

Confidential, Pittsburgh, PA

Business Process Analyst

Responsibilities:

• Understanding the customer needs through custom work order (CWO). Gathering and analyzing the business Requirements through the JAD sessions.
• Identify the right fitment for the new requirement and preparing the High level design / scope document with the detailed assumptions.
• Estimating the efforts required and supporting PMO in preparing project planning.
• Creating the Functional Design Document and walk through the process flow to all the internal & external stake holders for the approval.
• Preparing the scenarios for the Unit testing considerations.
• Reviewing the system test cases, supporting in creating the test data set and validating the system test data & results.
• Acts as a Business system SME and Liaise between the client and the internal project stake holders on all functional aspects throughout the SDLC phases.
• Supporting the production issues by analyzing and providing the solutions if it is related to configuration transforming to technical details.
• Conducting & participating in the daily scrum calls with the internal onshore/offshore team members.
• Supports by providing the knowledge transfer to development & System testing team
• Liaison between Business, PMO, Development & QA team on the project execution.
• Involving in production support, by analyzing the defects and providing solutions
• Logs issues in Stat, a defect tracking system.

Environment: ThunderHead, Rational Rose, Share point, UML, SQL Microsoft Excel, Load Runner, Microsoft Word, MS PowerPoint.

Confidential, Denver, CO

Systems Analyst

Responsibilities:

• Reviews programming requests and works with business users and technical staff to identify, gather, analyze and document functional and non-functional system requirements.
• Oversees gathering of requirement information to inform Accela Developers of Accela software changes needed for customers.
• Analyzes business requirements to understand the business needs to determine how the systems can best functionally fulfill the needs.
• Participates in systems development efforts, QA testing, acceptance testing and implementation support, Post production support.
• Develops Functional Requirement Documents.
• Involves in Project Prioritization, Scope definition and release plans.
• Supports by providing the knowledge transfer to development & System testing team
• Liaison between Business, PMO, Development & QA team on the project execution.
• Involving in production support, by analyzing the defects and providing solutions
• Logs issues in Stat, a defect tracking system.
• Conducts On site meetings with customers, for tracking issues post production support.

Environment: Stat, Accela Automation, Share point, Agile, Microsoft Excel, Microsoft Word, MS PowerPoint, Service now, Microsoft Team Foundation Server.

Confidential, Franklin Lakes, NJ

Business Analyst/Quality Assurance Analyst

Responsibilities:

• Established the Agile business analysis methodology after a thorough research of requirements, including their functionality.
• Facilitated sessions, while engaging SME’s, BA’s and appropriate resources to support and plan requirements definitions to enhance Medical Claims processing.
• Functioned as a BVO (Business Validation Owner), driving the issues to the right departments, along with creating targeted resolution dates.
• Creating Use Case scenarios and work flow diagrams after requirements gathering using MS-Visio.
• Worked as a Gate keeper for Issues entering and being closed in the Epicenter.
• Updated Share point on a daily basis with the track record of issues, presented by our team.
• Creating Project Plans, Scheduling, tracking project timelines and preparation of technical data sheets using MS Project.
• Setup a mechanism for tracking open issues and bugs using Internal Tracking System.
• Developed a Test plan for validating the Main Frame workflow (order confirmation).
• Prepared recommendations for implementation new systems, procedures and organizational changes.
• Conducted User Acceptance Testing using Selenium tool along with Load Runner.
• Assisted testing team for successful completion of Integration Testing, Unit Testing and Requirements Testing.

Environment: Mainframe, Rumba, Cert, Share point, Epicenter, Agile, PL/SQL, HTML, MS Visio, UML, RUP, Microsoft Excel, Microsoft Word, MS PowerPoint, Selenium, Load Runner, QuickTestPro 9.0

Confidential, Dallas, Texas

Business Systems Analyst

Responsibilities:

• Analyzed, defined and managed User needs for Chip Credit Card system.
• Established the business analysis methodology using Waterfall.
• Helped develop use cases, project plans and to manage project scope.
• Experience with handling a range of financial analysis, accounting reconciliation, and data management
• Assisted in building the business process model using MS Visio.
• Performed GAP analysis of business rules, business and system process flows, user administration, and requirements.
• Experienced in accounting and budget administration principles and practices -budget formulation, execution, reporting, & reconciliation
• Prepared BRD and FSD for project development of detailed project plans, work assignments, target dates etc.
• Developed strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products and processes.
• Research operational procedures and methods and recommended procedures for improvement - with an emphasis on automation and efficiency.
• Provided key project inputs by working with users in defining the project and system requirements.
• Played a key role in the planning, testing, and implementing system enhancements and conversions
• Assisted testing team for successful completion of Unit Testing, Integration Testing and Requirements Testing.
• Played a major in developing the user manual.

Environment: UML, SQL Microsoft Excel, Load Runner, Microsoft Word, MS PowerPoint.

Confidential, Denver, CO

Business Analyst

Responsibilities:

• Analyzed the existing claims process HIPAA 4010, ICD-10, ICD-9 and created BRD, FRD and Non-Functional Requirement.
• Conducted the required GAP analysis between their AS-IS submission process and TO-BE Encounter Data Submission Process.
• Worked closely with the claims processing, submission and Error corrections of the inbound 837.
• Performed Requirement Analysis and developed UML Use Cases, Activity Diagrams using Rational Rose to understand the requirements.
• Helped the organization manage care processes across multiple disciplines and departments
• Completed the documentation of Claims Scenario’s for the source system.
• Involved in creating business processes and modeling diagrams.
• Generated use case scenarios and documented work flow and business process.
• Documented requirements associated change requests with requirements and connected requirements with Use cases.
• Developed, measured, and reported project plans and status with MS-Project.
• Participated in project teams and providing daily interaction with senior operations, project, and client management.
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.

Environment: MS Outlook, MS Project, MS Word, MS Excel, HIPAA, Trizzetto, MS Visio, Clarity, MS SharePoint.