SUMMARY:

• Business Analyst with 6+ years of experience in Insurance and Clinical Market.
• Experience in Business Analysis, Release Management, Client Relationship and Delivery Management in Onsite - Offshore model.
• Capable of producing various documents like Business Requirement Document (BRD), Functional Requirements Documents (FSD), User Acceptance Test cases and User Manuals.
• Used the elicitation techniques such as JAD, Interview, Brainstorming and Focus groups.
• Design and review of various documents including the Software Requirement Specifications (SRS), including USE Cases, Business Requirements Document (BRD), Use Case Specifications, Functional Specifications(FSD), Systems Design Specification (SDS), High Level Design Document (HLD), Requirement Traceability Matrix (RTM) and testing documents.
• Experience handling Scrum projects, including blending Agile practices with existing processes as well as gaining executive and organizational support for transitions to Agile practices.
• Experience in recognizing and understanding the various design models, including BusinessProcess Modeling (BPM), UML diagrams, detailed design entity-relationship (ER) diagrams, and data flow diagrams.
• Experience in creating project initiation diagrams including business usecases, activity diagrams, workflow diagrams, flowcharts.
• Created project prototype diagrams using Wireframes for project initiation and sign-off.
• Accomplished UAT (user acceptance testing), Functionality Testing, Unit testing, System Testing, Integration Testing and Regression Testing.
• Quantitative, analytical, communication and presentation skills gained through experiences and academics.

TECHNICAL SKILLS:

Requirements Management Tools: Rational Requisite Pro, Aris.

Front End Tools: MS Office Suite, Microsoft Project.

Methodologies: Waterfall, RUP, Agile, SCRUM, ITIL.

Languages: UML 2.0, VBA Excel, SQL.

Business Process Modeling Tools: MS Visio, Rational Rose, Enterprise Architect Ver7.0.

QA/Testing: QTP, Quality Center, JIRA.

Databases: Oracle, MS SQL Server, DB2

PROFESSIONAL EXPERIENCE:

Confidential, Bloomington,IL

Business Analyst

Responsibilities:

• Prepared, analyzed AS IS- TO BE of existing architecture and performed Gap Analysis, created workflow scenarios, designed new process flows and documented theBusinessProcess and various BusinessScenarios and activities of thebusinessfrom the conceptual to procedural level.
• Participate as a key member of the Service Delivery Model project team to define, design, and implement services and supportingITILoriented processes in order to meet the IT organization Plan, Build, Run visionand providedITILbest practices consulting to Stakeholders and IT personnel.
• Advise on options, risks, and impacts onbusinessprocess and identify process improvement opportunities.
• Elicited requirements using interviews, document analysis, requirements workshops, surveys, site visits,scenarios,businessand workflow analysis.
• Created various UML models like Use Case diagrams, and Activity Diagrams in MS Visio.
• Led client facilitation meetings to gather Interface andBusinessProcess Requirements from Subject Matter Experts of implementing them intoBusinessRequirement Document (BRD).
• Obtainedbusinesssignoffs on the documents after thorough review.
• Worked with the development team during the Design, Build and Test phase of system projects to clarifybusinessrequirements as required.
• Maintained a Traceability Matrix to uniquely trace and ensure all requirements requested has been addressed, developed, and tested in the project.
• Educated UAT users to become acquainted with developed tools, improving tester productivity by 50%.

Environment: Java, JSP, HTML, Oracle, UNIX, Requisite Pro, Rational Rose and Windows NT, 2000.

Confidential

Business Analyst

Responsibilities:

• Conducted GAP Analysis in understanding how the upgraded system carries out the business functions and assists in ensuring the timely and effective implementation and conducted feasibility study and performed impact analysis for proposed enhancements.
• Developed the project schedules, milestone tracking and resource allocation using MS Project. Developed timelines for project delivery and managed projects and resources to successful completion.
• Conducteduserinterviews,surveysorpresentationsforrequirementsgathering,analysis,anddesign.
• Created layouts for over 20 HTML/DHTML pages to update the intranet portal.
• Created, maintained and updated a weekly Detailed Milestone Report (DMR) for presentation to senior management, executives, business sponsors and Compliance officers on a weekly basis.
• Managed/modified the web interface for the support website including content management on a daily/weekly basis and interacting with the technical writers.
• Conducted sessions for users and compiled the User Manual.
• Reviewed and the already created User Stories in each sprint cycle also known as Business requirementsdocumentbasedontheinputsreceived.
• Managed requirements from system users and preparation of business requirement documents datprovidedappropriatescopeofworkfortechnicalteamtodevelopprototypeandoverallsystem.
• Created UML based diagrams using Rational Rose and MSVisio for Use Cases and Activity Diagrams,forbetterunderstandingofthelayoutoftanewprocess.
• Planning and managing theuser experiencetechnology and design track for largescale enterprise applicationdevelopmentandexecutingallfacetsoftheusercentereddesignprocess.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements,allowingsufficienttimeframetoensureaccuracy.
• Worked as a liaison between the Business User Groups and the IT Groups to ensure complete understanding of the system requirements, business impacts in Business Requirement Document.
• Provided the recommendation to adopt Test Driven Development (TDD) methodology for testing the business scenarios in the back-end.
• Built templates and dashboards for customized views of the data specific to each group and line of business.
• Create and track project plan using MS Project and ensure on-time and high quality deliverables to the client.
• Monitoredtheprogressoftheprojectstatuswithrespecttoschedulesandeffortestimates
• Coordinated and liaised with the QA and UAT teams for bug and defect tracking, created test cases and assisted with test plans.
• Aware of concepts of creating reports on daily, weekly and monthly basis for strategic and tactical decision making process.

Confidential

Business Analyst

Responsibilities:

• AppliedBusinessRules and met with the different pharmaceutical departments in order to understand and obtain necessary regulatory information to construct quality requirement documentation.
• Responsible to visit client sites to analyze the patient records and collectdatarequired to audit the government health measures compliancy, records and documents all member and provider outreach activity.
• Assessed the status of the organization to determine the scope of the application for Gap Analysis.
• Prepared a High level document describing detailed artifacts required to perform a Bronze Level Compatibility review for Electronic Data Capture (EDC) product.
• Assisted in creating detailed technical design after understanding the 'AS IS'businessprocess and the new requirement. The created technical design will reviewed internally and sent to client to get approval.
• Facilitated meetings with the product owners, scrum master, project coordinator, SME’s and development and testing team.
• Conducted meetings with user groups and internal stake holders to gather, understand, and document product/service requirements.Developed acceptance criteria to test user stories in sprint planning meeting.
• Maintained metrics dat provide visibility to stakeholders on program-level plans, progress and quality to ensure commitment to the quality. This information may take the form of various Scrum artifacts, from backlogs to burn-down charts.
• Assisted Project Manager in documenting Project Charter using MS Project and actively involved in planning phase (WBS, Schedule and Resource Planning) of Project Management.
• Worked alongside with cross functional teams in order to establish comprehensivebusinessand functional requirements and tan translating those requirements into software design specifications using various notations of UML for designing and documenting the detailedbusinessand functional requirements.
• Developed user stories and use cases for the projectbacklogand communicated them with IT teams.
• Assisted to develop the test plan, test cases and test scenarios to be used in testing based on businessrequirements, technical specifications and/or product knowledge.
• Assisted with user testing of systems (UAT), developing and maintaining quality procedures, and ensuring dat appropriate documentation is in place.
• Performed configuration/change management to specify how much revalidation would be required after necessary changes were effected.

Confidential

Business Analyst

Responsibilities:

• Conducted interviews to with the customers and internal stakeholders gatherbusinessuser requirements utilizing AGILE methodology at requirement gathering stage of the software development life cycle, and analyzed and translated conceptual requirements, procedures, and issues into functional specifications comprehensible to developers and solution architects inClinicalPhases me, II, III.
• Involved inClinicalData Gathering, and Management for Physician Office and Hospital Services for Electronic Health Records.
• Performed GAP analysis to define gaps between AS-IS and TO-BE processes and identified opportunities forbusinessprocess improvement and initiated efforts to make improvements.
• Helped with tailoring of the Agile process, defining story collection process, collecting completeness criteria for the stories.
• Used JAD sessions, and one-on-one meetings to identifybusinessand System Requirements, and documented using Use Case Modeling and Process Flow diagrams.
• Demonstrated excellent technical writing skills by developingBusinessRequirements Document (BRD) and Functional Specifications Document (FSD which included UI screen Mockups, Process Flows,BusinessLogic and Traceability Matrix.
• Attached time stamps to each document to ensure the sequence of process flow and electronic signatures were attached to documents to ensure dat all documents were verified according to the FDA CFR Part 11 rules.
• Developed Release Notes, User Manual and Manual for the project.
• Created client documentation, acceptance tests plan and user procedures. Served as a tester for systems and user acceptance as per 21 CFR Part 11.
• Documented change requests and logged productions issues and assigned them team of developers.
• Actively involved in inter departments, new joiners on CDM Services and e-clinical products.

Environment: Windows, IE8, UML, Agile Methodology, Postgres Tomcat, Java, HTML, MS Office Suite (Word, Excel, PPT, Visio).