SUMMARY

• Experience in the IT Industry with exposure to Property & Casualty Insurance, Reinsurance and Healthcare domains
• Analytical, enthusiastic and innovative Business Analyst with 8+ years of experience in the Business Analysis, Requirement analysis and Functional Consulting of mission critical applications. Diverse experience as a Business Analyst in retail banking for both Domestic and International client.
• Strong Knowledge in Retail Banking Operations such as CRM operations, Banker Incentives, Account Opening and Maintenance, IRAs, ATM Card Processing,Card Management and Authorization
• Comprehensive knowledge of Software Development Life Cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing
• Expertise in Scrum and Water fall - software development methodologies
• Conducted the JAD sessions with Business, Development and Testing teams
• Experience in performing GAP analysis for various systems
• Expertise in gathering project requirements on interaction with end users/ customers/ clients
• Acted as liaison between various teams - line ofbusiness(LOB) and technical development team,BusinessAnalysts and testing team for Requirements and QA.
• Expertise in preparing Test scope documents, Test plans and detailed test cases based on requirements
• Strong experience in conducting UAT and documentation of test cases.
• Extensice experience in Guidewire suite PolicyCenter, ClaimCenter, BillingCenter and Contact Center integrations.
• Expertise in gathering project requirements on interaction with end users/ customers/ clients
• Acted as liaison between various teams - line ofbusiness(LOB) and technical development team,BusinessAnalysts and testing team for Requirements and QA.
• Experience working withPropertyand Casualty, diversified portfolios, due diligence scenarios, market interest rates and investment product risk factors.
• Good knowledge ofProperty and Casualty Insurance, Workers Compensation. Experienced in working with P& C rating system, Claim.
• Extensive experience on Integration- Data Mapping work from Guidewire Policy Center to various external systems .
• Expertise in preparing Test scope documents, Test plans and detailed test cases based on requirements
• Strong experience in conducting UAT and documentation of test cases.
• Familiar in designing and developing manual test cases and test scripts
• Expertise in identifying KeysBusinessneeds and Strategy development for the enhancement of client/customer/company needs.
• Excellent Communication, presentation skills, oral and written expression to communicate and document.
• Experience working withbusinessusers and the senior management.
• Provided detailed walkthroughs to all stakeholders Strategic Team, Business Users, development and testing teams and ensured functional adherence for Guidewire Policy center implementation.
• Excellent Team player to work in conjunction with other testers, developers and other team members in validation and testing complex scenarios and projects and in the maintenance of Quality Standards in Projects
• Effective communication skills and record for coordination between globally located teams.
• Adept in providing Analytical Support to keybusinessApplications /solutions
• Managing reports, analysis and decision-making for a change request.
• Rich experience in translatingBusinessrequirements to understandable IT systems requirements and Implementing CMM Methods & Procedures, Six Sigma principles across the organization

TECHNICAL SKILLS

OS: MS DOS, Win 95/98/NT/2000/XPPM Tools/Methodology MS Office Suite(Word, Excel, PowerPoint, Project, Access)Agile (Iterative), Waterfall, RUP

Requirement Management Tools: IBM Requisite Pro, Caliber, microstrategy(BI tool)

Communication Tool: MS Outlook, IBM Lotus Notes Oracle Business Intelligence Enterprise Edition(OBIEE), 365 messaging tool.

Testing Tools: QTP, Mercury Test Director, QC, SQL

Project Documentation Skills: Business Case, Feasibility Study, Vision and Scope, Use case, Activity Diagrams, Requirements Specification Document- Functional Requirement Traceability Matrix

Processes: RUP, Use Cases, Workflow, Dataflow

Office Tools: MS Word, MS Excel, MS PowerPoint, MS Project, MS Outlook.

PROFESSIONAL EXPERIENCE

Confidential, NY

Sr. Business Analyst

Responsibilities:

• Technical Infrastructure Analyst, reporting to the Requirements Management Services Manager & Technical Project Managers
• Gatheringbusinessrequirements, converting them into functional requirements and authored the same in making User Stories forNew Claim Module.
• Worked closely with thebusinessusers, Stakeholders and SME's to identify, document and analyze thebusinessprocess that was currently being followed to improve the time efficiency of the processes.
• Performedbusinessimpact analysis of proposed projects processes and gap analysis for new functionality requirements, as well as prioritizing them based on actualbusiness.
• Created and maintained User Stories by interviewing the SMEs, Claim Specialists, Claim Adjusters, Field Investigators etc. to capture the process flow from First Notice of Loss (FNOL) to Claim-case closure, to communicate the requirements to development and testing teams.
• Identified all necessaryBusinessand System Use Cases from requirements, created UML diagrams including Activity Diagrams, and Sequence Diagrams, etc.
• Involved in JAD sessions for resolving issues involving data processing, user interface and downstream systems interactions.
• Reviewed and assisted the design team in coming up with UI Screen Mockups and Wireframes for the proposed new UI prototype.
• Assisted QA team in developing test plan, test cases, test scripts and performed various types of testing - functional testing,
• Progression testing, system testing, load testing, smoke testing, and regression testing.
• Involved in managing the defect lifecycle - conducting daily defect tracking meeting, reporting and reviewing the defects, assigning the open defects to developers, and re-testing the fixed defects.
• Facilitating daily Scrum meetings, Sprint review meetings and Sprint retrospective meetings, assisting Scrum Master in developing during Sprint Meetings.
• Managed Requirement Traceability Matrix to ensure test cases are traceable to requirement specifications.
• Actively facilitated complete UAT process - creating UAT schedules, testing guidelines, managing feedback, follow-up, and resolving open issues.
• Performed complex SQL queries for retrieving data from the database, generating ad-hoc reports, and conducting data validation testing.
• Assisted in development of User Training materials for the upgraded version of the existing system technology and process improvements.

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Analysed User Requirement Document,BusinessRequirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).
• Prepared and analysed AS IS and TO BE in the existing architecture and performed Gap Analysis. Created workflow scenarios, designed new process flows and documented theBusinessProcess and variousBusinessScenarios and activities of theBusinessfrom the conceptual to procedural level.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of RUP effort in different iterations and phases of the Software Development Life Cycle.
• Exposed to Agile methodology.
• Worked as an Interface between the Users and the different teams involved in the application development for the better understanding of theBusinessand IT Processes.
• Conduct extensive analysis on security trading cycles; provide consulting on financial disclosure, regulatory and compliance issues
• Implemented and oversaw the ongoing execution of the ITIL/ COBIT best practice frameworks
• Excellent Knowledge of Customer Segmentation, Portfolio Analysis/Mgmt, FDR processes and FICO Score generation.
• Followed a structured approach to organize Requirements into logical groupings of essential BusinessProcesses,BusinessRules, and Information needs that insures any Critical Requirements are not missed
• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.
• Prepared Logical Data Models that contains set of Entity Relationship Diagrams and Data Flow Diagrams and supporting documents and descriptions of the Relationships between the data elements to analyze and document theBusinessData Requirements.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing.
• Responsible for providing analytical support in the Design, Development and Implementation of Project.
• Verified theBusinessScenarios on new builds to allow extended testing by the QA team.

Confidential, New York City, NY

Business Analyst

Responsibilities:

• Gathered high-level requirement for all the external projects in a release.
• Worked with business stakeholders in a highly collaborative, team-oriented environment as the NAC technical SME.
• Projects consisted of EMV (EuroPay, Mastercard, Visa) Chip and PIN, CFPB (Consumer Financial Protection Bureau), Secured Card, and Digital Statements.
• Extensively involved in the modelling and development of Reporting Data Warehousing System.
• Created functional requirement documents for the impacting projects that were agreed upon to be implemented in the current release.
• Engineered master architectural plan for system integration onto Bloomberg AIM, as our main trading platform and record keepingtool.
• Created code to properly format data into BloombergAPI format, in order to upload portfolios.
• Created macros and scripts using VBA and dos to alleviate manual heavy processes. Also created master blueprint for all ticket mapping, including repo, DVP trades, etc.
• Complete various income-related requests from internal businessunits and external clients.
• Data mining - extracted information from various sources and manipulated the format to get desired information using python and dos in order to compile reports to forward to the portfolio managers.
• Communicated with custodians, brokers, client agents, and fund accountants to ensure a smooth transition during fund closings and openings.
• Reconciled all mutual fund, and hedge fund positions. Along with collecting aged principal and interest payments.
• Provided monthly analysis on financing cost to senior portfolio managers.
• Reviewed the data model and reporting requirements for Cognos Reports with the Data warehouse/ETL and Reporting team.
• Involved in designing and developing Data Models and Data Marts that support the Business Intelligence Data Warehouse.
• Updated the impacted MS Access tables.
• Extensively worked in designing the Testing approach for the ETL process in the Credit Data Provisioning Enterprise Data Warehouse (CDP).
• Creation of the data mart from existing Operational data Store and other sources.

Confidential

Sr. Business Analyst

Responsibilities:

• Conducted JRP Sessions with the SMEs and managers to understand thebusinessprocesses and functional details.
• Extensively used Guidewire for maintaining billing and claims of policyholders.
• Identified gaps in the existing systems by performing GAP Analysis on the As-isbusinessprocess maps.
• Created the To-bebusinessprocess maps to communicate the solutions to the entire team as well as to gain the approval of the SMEs and the management team.
• Documented the gatheredbusinessrequirements into a detailedBusinessRequirements Document (BRD)
• TranslatedBusinessRequirements into functional and non-functional requirements using industry standard documentation processes like Data Flow Diagram (DFDs) and UML Diagrams (Use Case, Sequence and Activities Diagrams)
• Created and maintained Requirements Traceability Matrix (RTM) to trace technical requirements to theirbusinessrequirements and the test case requirements to their functional requirements.
• Worked as a liaison betweenbusinessand technical teams to communicate requirement prioritization and level of effort (LOE) to make sure highest value features are given higher priority.
• Conducted Requirement Walkthroughs with the development and test teams before the development and testing phases started respectively, to ensure that the requirements are accurately understood.
• Managed scope and performed Change Control and Change Management after base-lining the requirements.
• Assisted the software testing (QA) team in creating the test plan, test conditions, and test cases by conducting knowledge transfer sessions.
• Created User Acceptance Testing (UAT) plans with several test scenarios to ensure that the proposed features and functionalities are functioning correctly.
• Assisted in the development of User Training materials for the upgraded version of the existing system technology and process improvements

Confidential, Charlotte, NC

Business Systems Analyst

Responsibilities:

• Met with client groups to determine user requirements and goals. Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures.
• Interacted with the users and stakeholders to gatherBusinessRequirements, analyzed data/workflows, defined the Project scope and performed Cost/benefit analysis.
• Managed all the requirements in Vision Documents and SRS using Rational RequisitePro
• Developed Use Case,BusinessFlow, and Activity Diagrams using Rational Rose so that developers and other stakeholders can understand thebusinessprocess.
• Created data flow models, data quality analysis and cost/benefit analysis.
• Conducted walkthroughs and meetings with the project team and end-users to formulate the SRS document and use case specifications.
• Aided management in standardizing applications by preparing GUI standards and recommending alternatives for in corporation in a phased, iterative manner.
• Used SQL queries (select, insert, update, delete, sub-queries, joins, etc) to manipulate the data in the database and generate reports to help thebusinessusers for there daily activities.
• Overseeing and helping the QA team to devise the test plan for the application by explaining the vision document and thebusinesscase.
• Interacting with the QA team to design and execute test cases from the detailed use cases and the use case diagram.
• Performing Functional and GUI testing on various screens to insure user acceptance criteria is met.
• Logging and tracking defects and measuring the testing effort and the quality of the software by creating reports in Mercury Test Director.
• Creating day-to-day custom reports on requirements, design, and test and defect status.